Blake was the service technician that arrived at my home this morning to address several plumbing…read moreissues I had, faucet concerns and replacement. He was very polite and respectful while in my home, even wearing protective shoe covers. He arrived at 8:00am as scheduled and spent 2 hours completing a "Home Diagnostic Inspection" which included examining all my hot water heaters and ALL plumbing fixtures throughout my home which I was not expecting. He then presented me with a service plan at $60 per month for a maintenance plan which gave me a discount on future services (10%) and a 50% discount on the service call fee of $119.00. He also gave me a bid on replacement cost for several faucets which I felt was a little bit higher than I was willing to pay. He said I could buy my own parts but the installation charge would be higher. I told him "Thank you but no thank you". He gave me a bid for the removal and installation of the 'Insinkerator' instant hot water dispenser that I had already purchased. The bid was extremely higher than I ever expected! But, the technician was here and I wanted it done, however I only elected to have ONE faucet replaced which made the price go up! Long story short, I was charged $815.36 for the installation which took One Hour and Fifteen minutes (I provided the part). In addition to this, I was charged $119.00 for the service call fee! I paid a total of $934.36 and 2/3 of the time he was here was spent on trying to sell me a service plan for my plumbing, H-Vac system as well as my electrical needs for $60 A MONTH! Then, you get a whopping 10% discount on the service call fee! I calculated that this service call was $12.47 per minute! I contacted the company customer service representative to talk about what I thought was an extremely high charge and all she could offer was that they have to pay for gas, tools and expenses! She also reminded me that I signed and agreed to the bid (she told me this 5 times). I told her I DID agree that that was their bid and I paid it! I did not agree that it was a fair price but I did not want to confront the young technician. I called HER to discuss the issue, to see if she thought that $934.36 for 1 hour and 15 minutes labor was fair. She did! Call this company if you have money to burn but you will get your work done politely.

Adding to previous review. They continue to call and badger me to buy more services. Do yourself…read morefavor and do not use this company.

Thoroughly pleased with Bills from start to finish. Purchased a Kitchen Aid dishwasher and…read moreWhirlpool washer from Jim at the Ballwin location. I was impressed by his knowledge and understanding regarding both operation and installation. Zero high pressure. Based on his input, I was able to make some modifications to flooring prior to delivery and installation. We have a relatively challenging back door, lower level delivery, which has caused more than a few to grimace upon arrival. Nathan and accompanying crew made it happen without complaint, and all were very personable and professional. Time elapsed from purchase to installation was just 8 days. While I've done business with other local appliance retailers, and have no complaints regarding any of them, Bills Appliance Connection has earned my future business.

This place is wonderful. I actually bought a new refrigerator from Lowe's about 6 months ago. The…read moreLowe's delivery guys were not able to get my old refrigerator out. They tried for about 5 minutes and said it couldn't be done. So they just left I had to return the fridge! They had also told me I would have to hook up the water supply. Well, not at Bill's! They did a perfect job! The salesman was friendly and informative and the delivery guys were amazing!! They had to work at it, but they were very smart and experienced (and funny too). They got the old refrigerator out and perfectly installed my new one plus a new dishwasher. They really know exactly what they're doing. What a relief! This is the place to go for appliances. I highly recommend! I can't say enough good things about the people there who helped me.

Met Steve. While he no longer has a brick/mortar store - he is mobile and has two meeting…read morelocations. I met with him at the agreed public location in Festus, MO. We discussed my appliance, he took my KitchenAid to clean and repair while I enjoyed visiting downtown Festus. Approximately one hour later my Kitchen Aid was done and ready. Steve readily showed how my Kitchen Aid was working with the repair (excellent by the way!) and I was on my way. Appreciated him being prompt and working with my schedule.

Kitchenaid mixer repair. CRESTWOOD appliance was quick to respond and schedule a meet up to drop…read moreoff my mixer. Communication was excellent and the repair was quick and thorough. Would recommend 100%!!!

This was such an unbelievably wonderful experience for us…read more The freezer on the fridge in our new house hadn't been working since we moved in. We called our home warranty company, who sent someone out to add freon and then just gave up on the thing when that didn't fix the problem. We were searching for a replacement fridge (for a $7K custom build in ). I was a little wary of this place when I saw they used an answering service, and worried they would farm out my work. I was grateful to get a call back within an hour of my call, and had a technician thoroughly assess what was going on over the phone. I'd seen other reviews mention they came out with the tools needed to get the job done, and think this is incredibly thoughtful, as most other spots seem to be happy to charge you for an extra service visit after the initial assessment. Vic came in, immediately spotted the problem (dirty condenser coils!) fixed it on the spot, and even inspected and fixed a separate appliance. He was great about explaining what went wrong and letting us know how to maintain it ourselves. After months without a freezer, we were back in business within hours, with great advice to boot. He even texted to follow up a few hours after he left to see if things were going okay. I can't recommend this place enough!

Great company, Tony was very helpful and only charged for what we needed. I kept his number for…read morefuture jobs!

Nick answered my questions and took extra time over the phone to educate me and provide…read morerecommendation. Ultimately didn't have them come out for service, but I would definitely hire them if I need to in the future.

Quality Company & Employees. Good Value for the price. Responded quickly. Will use ASAP Appliance…read moreRepair Again.

We needed our garbage disposal removed and a new installed. They responded right away and worked us…read morein as quickly as they could. They even had a cancellation and worked us in a day earlier! They arrived promptly. James was very nice and professional. They were in and out in 20 minutes. We'd definitely use the Adept Installation team again!

This company is not typical of companies. They actually answer the telephone, set an appointment,…read more give you the price, text your confirmation and call you 30 minutes before they arrive. They do the job and take accountability for what they fix. Very rare today! They are not the typical contractor of today. It was a pleasure having them do work for us. Thank you guys!

Site stated $50 service charge and I was charged $65. The service man Jim, was unprofessional. He…read morejust looked at the stove and said "its the circuit board." Whole analysis was about 1 minute. We paid about $1 per second and got no service. He could not or would not even quote a price.to fix it. Saying "I don't have a calculator on me." Around $400 was the best he could do. Would not recommend

The appliance technician we had was Jim. He was outstanding. We reached out to him and he was able…read moreto come out the same day

Utilized AAA for their Vacuum Tune Up and they knocked it out of the park! I brought them an old…read moreKirby that had been sitting in the garage for a long time with cobwebs and was not even sure it was worth saving. So, they said it would take 2-5 days, but they got it done in 1 day! They had to replace a belt and do a lot of cleaning. All that for around $50 and now that ole' Kirby is good as new. They also have a large selection of new/used vacuums for sale with very knowledgeable salesman to help.

Stopped in to visit AAA Vacuum at 3452 N. Lindbergh the other day. I had heard many good things…read moreabout their shop. Originally hoped my Shark vacuum could be fixed. Unfortunately, the motor was damaged. Gears were beyond repair. Andy explained the issue and gave me several options for buying a new vacuum. Wanting to support companies manufacturing products in the US, and having had a bad experience with the Shark I recently purchased, but not covered by warranty, I chose a Riccar. Best buying decision I've made in a while. Andy is very knowledgeable and extremely helpful. He listened to the features I was interested in having in the new vacuum. His years of experience are apparent. He knows his product line and carries a wide range of vacuums. AAA is easy to find on Lindbergh. It is centrally located. They carry a wide variety of accessories and Hepa bags. I even found a carpet cleaning product that got out a stain nothing else worked on! The Riccar is lightweight but mighty. The bag is easy to change without emitting dust. Andy told me professional cleaners use them and for good reason, they are top of the line carpet sweepers. Highly recommend AAA Vacuum!