After calling multiple appliance repair places who had a week long wait time, I called ASAP. The…read moregentleman I spoke with (Nick?) quickly diagnosed the issue with my Samsung fridge over the phone. He offered to do a part search that day and if he was able to secure what was needed, they could come on Saturday (in 3 days) and fix our issue rather than doing a service call first. Thankfully he was able to find the part needed as we were leaving town the following week. He broke down the pricing for me over the phone so I was aware of the cost ahead of time. The technician, (Josh I think) was prompt and courteous and completed the job quickly. I'm so happy the other companies couldn't fit us in or I might have never ran across these guys! ASAP will definitely be our go to if we have any appliance issues in the future!

Nick answered my questions and took extra time over the phone to educate me and provide…read morerecommendation. Ultimately didn't have them come out for service, but I would definitely hire them if I need to in the future.

Blake was the service technician that arrived at my home this morning to address several plumbing…read moreissues I had, faucet concerns and replacement. He was very polite and respectful while in my home, even wearing protective shoe covers. He arrived at 8:00am as scheduled and spent 2 hours completing a "Home Diagnostic Inspection" which included examining all my hot water heaters and ALL plumbing fixtures throughout my home which I was not expecting. He then presented me with a service plan at $60 per month for a maintenance plan which gave me a discount on future services (10%) and a 50% discount on the service call fee of $119.00. He also gave me a bid on replacement cost for several faucets which I felt was a little bit higher than I was willing to pay. He said I could buy my own parts but the installation charge would be higher. I told him "Thank you but no thank you". He gave me a bid for the removal and installation of the 'Insinkerator' instant hot water dispenser that I had already purchased. The bid was extremely higher than I ever expected! But, the technician was here and I wanted it done, however I only elected to have ONE faucet replaced which made the price go up! Long story short, I was charged $815.36 for the installation which took One Hour and Fifteen minutes (I provided the part). In addition to this, I was charged $119.00 for the service call fee! I paid a total of $934.36 and 2/3 of the time he was here was spent on trying to sell me a service plan for my plumbing, H-Vac system as well as my electrical needs for $60 A MONTH! Then, you get a whopping 10% discount on the service call fee! I calculated that this service call was $12.47 per minute! I contacted the company customer service representative to talk about what I thought was an extremely high charge and all she could offer was that they have to pay for gas, tools and expenses! She also reminded me that I signed and agreed to the bid (she told me this 5 times). I told her I DID agree that that was their bid and I paid it! I did not agree that it was a fair price but I did not want to confront the young technician. I called HER to discuss the issue, to see if she thought that $934.36 for 1 hour and 15 minutes labor was fair. She did! Call this company if you have money to burn but you will get your work done politely.

Adding to previous review. They continue to call and badger me to buy more services. Do yourself…read morefavor and do not use this company.

Quickly diagnosed and repaired the dishwasher. Great…read morecommunication. We also had an oven that couldn't be repaired because parts are not made anymore. Bobby made some suggestions on where to buy a new oven.

No response. Have not honored warranty. Misdiagnosed repair. No printed estimate or receipt…read more 1. 6/3/26. Requested PACE service call (online) on Droste Road 6/3 (314) 708-6580; Nearly 12 days before response. 2. 6/15. Service call on 6/15 (no repair yet); It appeared that the "problem" was diagnosed without opening the back of the refrigerator (where the real problem existed: cracked condensation pan. But instead...a mechanical equipment Part was ordered 6/15. Quoted: $95 service call pd. $155 LABOR less $95 for labor to come plus part up to $200? Water turned off at wall. Never provided a written estimate or invoice after service; 3. 6/16 and 18. water on floor 6/16, 6/18 (even though water turned off at wall, and Ice maker not turned on). 9 days have passed since last service call. 4. 6/24. I Called 6/24; he will return call 6/25 with update. (claimed voice mail was left saying part was in; no voice mail received) 5. 6/29. PACE refrigerator repair: 3pm-5pm. 2 repairmen, one visibly upset with wife in hospital, a bit "short" with me when I asked questions. Got my repair confused with another and almost walked out thinking I was under warranty. I stopped him to make sure I paid for any outstanding balance. 6/29/26. Paid $270. Total pd $365. Expected $155-$95+200=$260 total?? NEED TO SEE ITEMIZED TOTAL. (never provided). 6. looking for PACE receipt via email on 6/29; sent email 6/30 for missing receipt. 7. Called PACE for mail of receipt; (to be mailed 7/7, expect by 7/10? (still not in mail as of 7/13.) 8. 7/8 leak still there; 9. return on 7/9 2-4pm; Condensation pan has cracks and hence leaking. Why was this not addressed on first call/repair as the real problem? Will advise (7/10 in am) on cost to replace or glue/tape!? Why am I going to be charged again for an incomplete repair that did not solve the problem and seems to be misdiagnosed? (I need to know if the original valve part replaced was actually the problem and did not need to be replaced?) 10. They claim to have a A 90 DAY PARTS/LABOR WARRANTY, At this point, I have been exceedingly patient. I expected a completed, lasting, and satisfactory repair, and did not receive it. 11. After waiting 29 days for a response, On 7/28, I filed complaint with BBB.org. I requested FULL REIMBURSEMENT for the amount paid: $365. 12. It is now 8/18/26. BBB says no response after a 14 day period allowed for the business to respond/resolve. It has been 40 days since the business last contacted me.

Living in this area the old quote, " It's not the heat, it's the humidity" is very true. Our…read moredehumidifier stopped working and the house quickly became miserable. The A/C does a great job, but when the temperature outside is in the upper 90s and the relative humidity isn't far behind, then the house gets sticky quickly. We called Hoffmann Brothers and made an appointment with our favorite tech, Kevin G. He checked out the unit and knew exactly what it was and fixed it on the spot! The unit began working instantly and I was so happy! Thank you, Hoffman Brothers for hiring the most professional techs who are also so knowledgeable in this area. I won't use any other company than Hoffmann Brothers and will always request Kevin G.

Em was professional and very thorough. Because of her thoroughness she discovered a possible leak…read morewhich needed attention. She made sure it was still under warranty so it won't cost me. So far I have had nothing but good experiences with Hoffman Bros.

I called them regarding to get my water heater replaced. Darren was set up appointment the next day…read moreto come by and take a look at it and discuss cost. He never came by during the scheduled times. I had to call to find out if they were still coming I got the feeling while talking to him that he forgot the appointment. Decided not to go through with the appointment.

It's been years since I've used Doyle, but that's not a bad thing…read more In the past few weeks, I've needed the MB sink not draining, the basement Whirlpool refrigerator (40 years old) not freezing, and the kitchen Whirlpool refrigerator freezer lower basket not opening well. Enter Kevin for the sink, and Bruce for the refrigerator. Kevin fixed the MB sink, which was corroded and needed a replacement drain. Bruce told me the 40-year-old Whirlpool refrigerator in the basement was a loss, as the freon it's using is running out, and no longer available, replaced a long time ago by another coolant. OKEY DOKEY . . . time to get another refrigerator for the basement, but this Whirlpool sure served its 40 years well!! Lastly, Bruce told me the kitchen Whirlpool refrigerator needed new gliders for the freezer basket. I could see how they were not working completely. Bruce ordered the gliders and within a couple weeks, he was here to install said new gliders. They worked perfectly. And Bruce showed me how well that freezer basket was working and actually the whole damn drawer opened . . . something I had never experienced. YIPPEE on all counts!! I still need to contemplate getting a replacement refrigerator for the basement. Nothing fancy at all. Just a plain old refrigerator. We'll see!

This place is wonderful. I actually bought a new refrigerator from Lowe's about 6 months ago. The…read moreLowe's delivery guys were not able to get my old refrigerator out. They tried for about 5 minutes and said it couldn't be done. So they just left I had to return the fridge! They had also told me I would have to hook up the water supply. Well, not at Bill's! They did a perfect job! The salesman was friendly and informative and the delivery guys were amazing!! They had to work at it, but they were very smart and experienced (and funny too). They got the old refrigerator out and perfectly installed my new one plus a new dishwasher. They really know exactly what they're doing. What a relief! This is the place to go for appliances. I highly recommend! I can't say enough good things about the people there who helped me.

The team delivering the refrigerator were very helpful. They also cleaned up the shipping…read morematerials and replaced the elevator pads in the closet. I was very pleased with the service

Great job. Showed up on time. Communicated quickly. Gave honest evaluation of repairs, costs, etc…read more for our washing machine. Highly recommend.

From the owner: We are a small family operation that provides service and repair with over 27 years experiance. read more

Tim was very helpful with our refrigerator service today. He arrived exactly when he said he would,…read moreand his response time was excellent. We really appreciated his professionalism and efficiency!

Fixed an older oven that needed control board but control boards were obsolete. Another repair…read moreperson had looked at it and said he couldn't do anything. He removed the old control board, had it repaired and reinstalled it. His communication was great. He communicated well via text, phone, and email. Very responsive.