I had a frustrating experience with AC Center related to a Con Edison Clean Heat rebate. They…read moresubmitted a $50 "instant rebate" on my behalf without my knowledge or consent. Their invoice--while showing a $50 rebate--had no invoice number, no signature, and I never interacted with them directly. I worked exclusively with my installer, Arimizer Inc., and paid full price for the system and installation. I initially called them, and when the woman answered the phone, her answer was "the computers are down." When I reached out to AC Center for clarification, they never responded to any of my emails. Their lack of transparency and accountability has led Con Edison to reduce my rebate eligibility from $8000 to $4000 based on a rebate I never received. I've filed formal complaints with Con Edison, the Better Business Bureau, and the NYS Department of Public Service. I strongly advise others to be cautious when dealing with this supplier--especially if rebates or incentives are involved.

Service was 5star!! Nancy was amazing helping us with everything giving us information on different…read moretypes of units. I would definitely recommend AC & APPLIANCES CENTER to everyone i know!

My initial experience has been good. I called them because my steam radiator has been extremely…read morenoisy lately. The diagnostic cost was $200. The technician spent a couple of hours diagnosing the issue and was thorough and communicative. The technician on site was not 100% conversant in English but it was important to him that I understood the problem and he did an admirable job explaining it. Then Alex called me to explain it again and his explanation was consistent with the technician's. He emailed me a detailed description of the problem along with a proposed solution and clear pricing. I paid the $200 diagnostic fee via Zelle. Unfortunately, my boiler needed several new parts in order to be safe to operate (news to me as I had just had a maintenance visit from another provider 3 month prior). The technician was emphatic that I not run the system until the problem was corrected. I understand that the team drove out of state to retrieve the necessary parts for me so that my family would not be without heat overnight. They returned the same day and installed the parts. Again, I paid the sizable but reasonable repair cost via Zelle. The team was careful to explain to me that this safety/pressure problem was not the reason for the noisy pipes! So, they fixed the dangerous issue but still needed to do a valve replacement. They came the next day to replace the valve and found that a more involved job would be necessary because of the age and condition of the radiator battery in my bedroom. But, they explained that they could not do the extensive work in the cold weather because of a risk to the pipes and a possibility that we would be without heat for an extended period of time. They replaced what they could and said they would do a more complete job in the spring when the weather is warmer. So, my pipes are still noisy and I spent a lot of money but at least my boiler is safe to operate. Assuming that they are able to complete the repair job in the spring at a reasonable cost and with the same timeliness that I have experienced so far, I will be happy to continue working with them. It is refreshing to deal with a repair company that handles client communication in such a professional manner. Everyone was careful about wet shoes and mess and all of that, which was also welcome.

They never called back after the initial outreach. So we found someone else…read more I value people getting back to me when they said they would.

I hired James to install a new through-the-wall air conditioner and haul away my old AC. Great…read morecommunication, reasonable price. He and his co-worker were polite, professional, and clean. I also hired James' team to clean out another AC unit 5 years ago, and they did a super thorough job. That unit is still working great. Highly recommend their services.

I am beyond satisfied with Elite Air Conditioning and Beyond!…read more James, the manager, was very communicative throughout the entire scheduling and quoting process. It was easy to find a time that worked. He also answered all our questions quickly and clearly. The technicians who came were very professional. They asked if they needed to take off their shoes, which I really appreciate. I offered them foot covers instead, as we are a shoes-off home. They were very kind, informative, and not only did the job, but cleaned the area around where they worked after they were done. They were on time, which is a huge in NYC and asked before moving their truck in our parking space instead of assuming, which again, is a huge thing in NYC. I am very pleased and the costs were very reasonable. I definitely would recommend this service and if I need future AC needs, I know who to call! Thank you!

Very Happy Customer. Installation of the whole house mini-split was professional. Project Manager…read moreMoe kept me up to date each step of the way, straight through the PSEG rebate. Highly Recommended!

If you like honest, very capable, reasonably priced, and friendly contractors to install or…read moremaintain your HVAC system, you should call Aire Tech. I had a two zone HVAC system installed at my home and have been very satisfied.

Called in last month to schedule my system's annual maintenance. Got a service date within a week…read more The technician Pedro arrived on scheduled time. He thoroughly cleaned all the split systems, 6 of them. He also answered several of questions. He also checked the fluid level for outdoor units. We can tell the difference from the air coming out of the ACs post cleaning. It was 7th year out of the 12 year contract. Every year I have got excellent maintenance from them as part of the warranty contract. I had never have to call them for any issues of any sort in 8 years.

I was in need of upgrading my existing central furnace to a fully electric heat pump and found…read moreRichair on Mitsubishi's official website. Richair is part of Mitsubishi's Diamond Elite contractor program. Mitsubishi put me in contact with Richair as they were the closest to me geographically. Their office contacted me and scheduled my appointment. The process was simple and straight forward and they answered all of my questions along the way. I have been using the heat pumps for 2 years now and I am extremely impressed with the performance of the machines. I remember during the installation the crew was extremely neat and respected my property. They covered the entire area with plastic and cleaned up after installation. I would highly recommend this company to anyone that is interested in installing a heat pump.

These guys put in our Fujitsu units several years ago. They did an amateur job. They left yards of…read moreblack coil behind each outdoor unit. They didn't cover the wires that ran up to the 2nd floor from the unit. They said they were going to come back and fix it. They never did. I remember I ran several times and finally gave up. We were happy because the AC's were cooling the house. Fast forward today our living room unit was not cooling anymore. We called RichAir to come and fix it. They did an amazing job and removed the yards of black coil left behind the outside unit. And the upstairs units are running powerful. To this day, I am not sure why Everyday Mechanic left our outdoor unit the way they did, and never honored their word by finishing the job. Do not go to them to have your ductless AC units put in.

The key word here is "professionalism"; Everyday is fully certified, knows all the stuff about…read morepermits, licenses, insurance, dealing with Co-Ops; they know the secret extra work your other plumber didn't tell you about until you get screwed with the other plumber who gave you a fantasy price (once all the money adds up, Everyday comes out cheaper for better result) - they also went to bat for us against our Co-Op management even though they get referrals and most building business from that Co-Op and saved us $2k on a borderline within-the-wall outside-the-wall pipe replacement - go ahead, take you chances with the competition but I wouldn't

Kevin and his team from MAC AIR did an excellent job of replacing my 30-year old central air…read moresystem. They went above and beyond, tackling unexpected issues and challenging conditions with professionalism and a positive attitude. They were extremely conscientious, making sure the work was done correctly and never rushing it or cutting corners. I found them to be prompt, courteous, respectful, and willing to work within my budget. Above all, they are honest and committed to doing the right thing. I am very happy that to have selected MAC AIR to work in my house and I highly recommend them!

We're very sorry to report that we just had a negative experience with Kevin of MacAir. Most…read morereviews here are over 2 years old. Thought a more recent review might be helpful for folks. Kevin is a nice guy, but ultimately cared about getting paid for time rather than work, if that makes sense. In short, we paid him well (more than the rate we had been quoted over the phone), but he couldn't diagnose the problem with our HVAC unit and help us. We had to hire a second HVAC contractor to get the job done, which ended up being super simple. More detail, in case it's helpful to others: Kevin spent almost 3 hours trying to figure out why our Mitsubishi mini-split wasn't listening to our Nest thermostat and turning on. Kevin charged us $325 (the $150 diagnostic visit fee we had been quoted by Lily over the phone, plus an unexpected $150 for one hour of labor time, plus tax), saying he was "90% sure" we needed to replace the control board. Kevin expressed to us that "a licensed Mitsubishi technician" would need to troubleshoot our unit with Mitsubishi on the phone to definitively determine the problem. He said the call "would take hours." Turns out the issue was super simple and would've been caught through basic troubleshooting! We had another HVAC contractor come, and in 10 minutes he discovered the issue was a dirty drain pan.

I will confess that I am always leery of service providers in areas that I know nothing about. My…read morewife found Ben and Brownstone Heating and AC online and we took the leap [overly dramatic]. They were on time, knowledgeable, friendly and efficient and the price was in line with what we were accoustomed to paying for similar service. Brownstone is a keeper and I added them to my contact list.

Ben did a great job with a heat pump on a new property when the developers ghosted. There was a…read moreleak in the walls in one of multiple possible lines and he clearly laid out the options, chances of finding the root cause, and cost of each approach. He was professional throughout and the work looks great, even though it ended up being far more com. I highly recommend Ben's services.