Steve is noncommunicative, at best. He initially quoted us a monthly pool service rate for weekly…read moreservice. However, he increased our rate twice within the first three years of service without notice to us, or an explanation of why the monthly rate had increased. His website makes you think he runs a substantial operation, but his business is only a mom and pop shop consisting only of Steve and his wife (and sometimes a pool cleaner employee). He subcontracts out his pool remodel business, as he did with us, and some other services he claims to do. His website says he does tile cleaning to remove calcium stain buildup, but we've asked him on two occasions to clean our tile. He just says he can't do it, and leaves it up to us to clean as best we can (we are seniors in our 70's). In addition to this, last month he charged us $150 to clean our pool filter. He has never charged us for cleaning our pool filter before. It turns out in the four years we've used Steve, he has never cleaned our pool filter once until last month. What kind of pool service is this? Finally, Steve appears to have a problem retaining a pool cleaner employee. For almost two years, Steve and his wife cleaned our pool weekly themselves after their pool cleaner quit. Last November or December 2023 Steve was able to hire another employee to clean pools, but the employee did not show up the last week of December 2023. When we called about this, we were told he gave his employee off the week of Christmas 2023. This year, his employee did not show up this past week (November 2024). When we called about this, he now says he "gives" the employee off the week of Thanksgiving, the week of Christmas, and the day after New Years Day. We don't have a problem with Steve "giving" his employee time off, at times of his choosing, but he still charges us for the times his employee is off. So, in essence, Steve is trying to get his clients to pay for his generosity to his employee even though we give a generous Christmas bonus every year to whoever has been servicing our pool (including Steve and his wife when they serviced our pool). Due to the above issues, we have now dismissed Adobe Pools and Spa as our pool cleaning service. My advice to anyone considering hiring Adobe Pools and Spas, is to first get your agreement with Steve in writing, including monthly fees, what "services" are included, specific day(s) his employee is going to be "off", and how those days will be made up if you are charged for them.

Excellent professional! We've known Steve for more than 10 years, and we can't say enough about…read morehis work ethic, professionalism, and incredibly vast knowledge about everything/anything that has to do with a spa or pool. He is amazing, truly honest, and Is always here to help us out, and especially when in crisis mode with our numerous pool problems. If you need a phonemenal person to care for your pool and spa...look no further, Steve is the professional we highly recommend. Susan and Bob McLoone

We called this company when our current company was not taking good care of our pool. Jacob fixed…read morethe problem and had the pool looking beautiful in no time. He was responsive and has been reliable ever since. He also does repairs and is a very kind and professional pool guy.

After trying to take of my own pool for several years, I finally broke down and hired Powered Up…read morePools. One of the best decisions I've ever made. I no longer have to worry about an unexpected green pool or having to spend hundreds of dollars to fix a chemical imbalance. I can now enjoy a stress-free pool. My parents have also hired Jake, and they are also glad they did.

Horrible horrible customer service and he will service cleaning your filters without prior approval…read moreand also up charges a ton. Not honest, not professional and both he and his receptionists are liars. Bad business

10 stars+++ This review is long overdue. I've known the…read moreexpertise, craftsmanship, and care of the owner of Ingenious Pool and Spa for years. His breadth of knowledge about the industry and his craft along with his genuine, old fashioned, good business practices are, unfortunately, now a bit of a rare find these days. He is responsive, shows up when promised, is more than fare with his prices, does not oversell or try to talk his clients into more work that is possibly not necessary. He listens to what is being asked for and respectfully guides his clients to what might be a better fit for their yard, their budget, their expectations, etc. This is an honest, hardworking small business that larger companies cannot compete with for customer service excellence. I simply cannot say enough positive things about this pleasure to work with company and an owner with integrity.

I've contacted this business 3 times in the past 4 years and never get a response. Even if they are…read morenot taking on new clients why don't they let a person know that. Bad communication.

Not trustworthy. I'm really surprised at these reviews. Several times my pool was discolored, even…read moregreen, AFTER service, which makes me wonder if they actually serviced it at all, or just went through the motions. I contacted them after a storm since my pool was in pretty bad shape, and was changed an extra service fee, called "storm fee". We have owned 3 homes with pools in the 20 years we have lived in Arizona, and have never had such a bad experience with a pool service company. Look elsewhere for pool service.

Dan has been taking care of our pool for the past 2+ years. He is always available to answer my…read morequestions and to help me troubleshoot issues that unexpectedly arise with out pool. Sometimes I will accidentally leave my side gate unlocked and he will notify me if I did so, and I find that he's really helpful. He's friendly, reliable, and quite trustworthy.

We just moved into a new home with a very complicated system (negative pool with four pumps). We…read morehad no idea what to do with it, so I found Clean & Brite Pools online and called them. Dan came to my house within a day. Not only was he friendly, helpful, and clear, he seriously is one of the most knowledgeable people I've ever met. I am so glad I called and now he is taking full care of my pool with a reasonable monthly fee. He comes every Monday to do a full service to the pool, always spending time to carefully check the pumps and pipes for possible leaks and fix the problems as needed, and cleaning every corner of the pool, pond, edge trough and spa. He communicates well, often discussing his findings with me by real-time texting. I appreciate the most his positive attitude, friendliness and patience, and he is the guy you can trust for all your pool service needs. I definitely recommend him to every one. I seldom write reviews, but this time it is a pleasure to comment on Clean & Brite Pools.

We switched from another maintenance company as they started charging any/all chemicals they used…read more I was not given the opportunity before the new charges to understand, they just showed up on the billing. Not a happy camper. We have enjoyed our pool maintenance from Cool Pools, they ensure its in excellent condition. Always provide any pricing before hand which give us the chance to look it over.

1-Star Review Our experience with Cool Pools over the two…read moreyears we rented our home was completely unacceptable. Cool Pools was the pool company hired through our property management company AH Properties and unfortunately, dealing with them became a significant source of frustration and concern. During our tenancy, Cool Pools damaged our personal property, and despite bringing the damage to the attention of both Cool Pools and the property management company, neither was willing to take responsibility or reimburse us for the damages. We also became increasingly concerned about the maintenance and safety of the pool water. Because we did not feel our concerns were being adequately addressed, we ultimately paid out of our own pocket during the final year of our lease to have the pool water tested and water analysis from professionals, we hired a neutral company that was highly reputable with great reviews! The results showed only approximately 55% overall water-test quality, with concerning levels of chlorine, TDS, pH, and alkalinity, including both excessively high and excessively low readings. Whenever we raised questions or concerns, our interactions with the property management were often deflected rather than focused on resolving the issues. Because we wanted objective answers regarding the condition and safety of the pool, we chose to rely on independent professionals and paid for professional water testing ourselves. It is extremely disappointing to have paid rent expecting as advertised in the lease agreement a properly maintained and safe pool, only to have to spend our own money investigating problems that we believe should have been addressed by the pool company and property management. Based on our two-year experience, we would not recommend Cool Pools to others. Our experience left us feeling that our concerns were not taken seriously, and the refusal to address the property damage shows how they handled simple customer service issues. You get what you pay for!

We happened to get a flyer on our car after purchasing a house that had a pool in desperate need of…read moreattention. We called and spoke with Alex who showed up on time and went to work determining what all needed to be done to get the pool back in shape (repairs and cleaning). He provided a us with bid but we wanted to get a couple others. When we finally got two other quotes, Alex was almost 25% cheaper. Even though his company is relatively new, we decided to give him a shot. We are so glad we did...the pool is sparkling and the equipment is running great! We couldn't be happier!

Prompt, attentive and responsive to all my pool servicing and repair needs. Hire them with…read moreconfidence. A++

I hired this company for almost two years. They were great, until they completely screwed us over…read more My new tenants informed me that the pool had algae and was really dirty. I didn't understand why because we had weekly pool service. I reached out to try to understand what was going on. Tara (customer service contact) then told me that they had not been able to access my backyard due to the lock code changing. This conversation happened one day ago (Sept 21st). Our lock code changed in May! I went to my ring cameras and service had not been completed since September. Unfortunately, this was as far back as my ring camera allows me to see. Unfortunately, I can only prove that the service I was being billed for was not completed for 8 weeks. This probably went on for much longer. They claim to have sent me an email on Sept 19th (which at this point I don't even care to go find), but never picked up the phone to try to contact me or fix the issue. When I called to ask them to fix the issue, they tried to charge me for extra chemicals and the extra service to rebalance the pool. Charge me more for a service I had been billed for but had not been complete?!?! They said it was my fault for not informing them of the code. Yet, it was okay for them to keep showing up to a locked code week after week without picking up the phone to call me or text me. They said they had to pay their techs for each visit and that's why they would not grant me any service without additional payment. I also paid for filter cleaning service that the manager said had not been completed due to lack of access... again, there was no phone call for them to try to resolve the issue. Had I not reached out, they would have kept charging and just showing up to a locked gate. This is an awful business practice! They lose a customer over fixing a small issue. I would not recommend this service to out of state owners, STR owners or anyone who is not at the property daily to confirm service completion.