Love the new manager! Jordan is also awesome. Fast, helpful, only selling you what you need…read more Friendly clean store.

Tim, one of the managers, is incredible. He cares enough about people to have integrity. He listens…read moreto his customers and suggests the best option for the situation, not the most expensive. Much appreciated. Thanks Tim!

I had a small job to fix some pool tiles that had come off. These guys were the only one I could…read morefind to do the job. Everyone else told me the job was to small. I called and spoke with Brian, who set up a day to come out and look at the job. Was on time and showed up on the day he said he would. Gave me a quote and put me on the schedule to get fixed. They actually moved my up by a week because they time to fit me in. Pool tile was fixed on Friday 9-1-23 and Sunday we were using out pool again. Great to work with and I highly recommended giving them your business!

I contacted several pool companies to replace my 15 year old pool equipment. Only one company…read morereturned my calls. I met with Bryce from AZ MIRAGE pool company. An estimate was given to me and I was pleased. I changed pool service companies as I found the prior company was not communicating and at times didn't know what they were doing. All the employees have been wonderful to work with. They are responsive, they communicate, they are thorough and knowledgeable. I am very pleased I changed as they are still trying to correct bad service. You pay a little more, but it is worth it. I have found them to be responsive, knowledgeable, and professional.

Jesse did an amazing job cleaning up our pool tile! Very friendly, attention to detail, and he…read morecleaned up thoroughly when the job was done... we were very happy with his service and would highly recommend!

We were very confused by the results of some of the other quotes. They seemed to be recommending…read morethings I didn't need done. BDP was perfect. He did exactly what was needed and kept me well informed as to schedule. The calcium on the tile is gone. It even remove the calcium on the stone under the spillway. The price was very reasonable for the effort, equipment needed, and result. If I could I would leave BDP 6 stars.

Jeff Star is the reason that Shasta has a super reputation. He goes above and beyond any…read moreexpectation. He cares about customers and makes things right. He is a true professional. Any time you ask him anything, he is honest, professional and trustworthy. Shasta please keep Jeff . He is amazing!

I don't know if anybody can help me or direct me on what to do next. Shasta Pools built my pool in…read more2018. It was a absolute nightmare. I'm not going to go into detail, but they screwed a lot of things up and then just give me some free Leslie pool coupons to try and make up for it. The workers that they had on my property were making inappropriate sexual comments about me and saying I must be a stripper and that's how I was able to pay for my pool...Whatever....Well my fence fell down and I have been calling them for the last month begging them to come and fix it. I had called someone not related to Shasta to come and fix and they said that it was not installed properly, when I finally was able to talk to someone yesterday they told me I am out of warranty. I am reporting them to the city and I am outraged. My fence would have not fallen down if they had concrete in the post but because they did not do that I now do not have a pool fence and I have a two year-old and a five-year-old. I have literally cried to them on the phone explaining how dangerous this is for my children. I do not have the money to buy a new pool fence. Can anyone guide me on what I should do next?

The pool has never looked so good! Highly recommend Exclusive Pools. The job was done quickly and…read moreexactly as we discussed. I will be recommending to my friends and family!

Debated between a 3 or 4 and gave them 4 because the work itself was good. The customer service,…read morehowever, was not a great fit for us. Pool work done Mar-April 2026. I'm not sure if they hide other reviews or if we're the first to have issues, but we chose them from Yelp and they were the lowest price by far out of other bids. We originally wanted a drain and clean, but they suggested a full remodel, when we asked why they said they saw some exposed rebar (first red flag: there was never any exposed rebar). But we agreed to a remodel and the beginning stages were OK. Jovanny offered a discount on building a sun shelf in our pool and he said the discount was to gain our business, but then he used that discount to sort of complain about the budget? And tried to make a smaller sun shelf, so we had to pay 2K extra to get what we wanted. Lots of pointing fingers and "I didn't say that" or "well technically we talked about this.." instead of wanting to give us good customer service. I understand making money is necessary as a business, but we didn't ask for a discount; we shared our goal price and a discount was offered and I guess we didn't realize that came with work that reflected that discount. In writing I asked if a pool remodel came with a drain and refill, he said yes it came with that, which I thought included starting up the pool with chemicals, but I guess it just means using our own hose to refill the pool Wouldn't include a chemical startup so we found another company to do that for us. Overall a frustrating customer experience side but the pool itself looks good and took 2 weeks longer than we were told. Be sure to get every detail in writing especially designs and be prepared to mainly text or email (wouldn't answer many phone calls)

Just like you, we were thinking to ourselves, "who are we going to TRUST to completely clear out an…read moreexisting backyard to the earth and build a paradise oasis that only we can dream and vision in our minds?" We called Shasta Pools, Presidential Pools & Spas, and California Pools & Landscape to schedule an onsite consultation. Shasta Pools never contacted us, but we did get a call to schedule an onsite appointment with both Presidential Pools and California Pools for Friday, June 30, 2023. On the same day, I met with Karin Tierney (Backyard Design Specialist) from Presidential Pools and Christian Pierre (Designer) from California Pools. After the initial visit (June 30th), I never heard back from Karin Tierney of Presidential Pools, not one follow up or anything. Christian from California Pools immediately emailed me two days later with images for ideas and started creating our paradise oasis. Christian Pierre was professional, engaged, listened to our stories and dreams, asked us open-ended questions and his communication was excellent. Within a week, Christian presented us a video of the first pool designed. We made some minor changes and then he presented us the final video that turned our vision into a digital paradise oasis. I couldn't believe it, the video was literally what we visioned and dreamed, but the cost was above what we expected. We reminded ourselves, "You only live once." If this home is going to be our last, we don't want any regrets or future projects later, lets do this project right one last time. We said, "Let's Go!" We confirmed the project with California Pools and shortly after, we were introduced to Stephen Dreher (Lead Construction Manager). Stephen was a gentleman, very easy to talk to, a great listener, and a professional who follows through with action. Demolition started February 2024. Throughout the 2024 year, various construction teams came in to do their part of the project. Stephen kept in touch with me weekly with updates and seeking any questions from me. He was ALWAYS available via text, phone calls and in person. We made some changes during the project and Stephen was on top of processing Change Orders and updating the construction teams. Neighborhoods are made up of many types of people, and even with HOA approvals and city permits, you will find out which neighbors enjoy complaining and making it known that they are not happy people. No worries though, with Stephen's professional confidence and patience, he presented himself to these neighbors to answer any questions or address their concerns. Once he made himself available to these party poopers, the complaints lessened. After 12 months of construction, the pool project came to an end February 2025. I have to admit that making the decision to have California Pools & Landscape take on this project was one of the best decisions we ever made. The entire team that makes California Pools operate are ALL professionals and experts at what they do. The third party construction teams that work with California Pools were all professionals, execute precision work, and clean up their work when done. Stephen Dreher was in communication with all third party teams. Having the pool of our dreams seen on a video and built in our very own backyard is a dream come true. California Pools has converted our beautiful backyard (Casita Talasera) to "The Happiest Place On Earth." I will never say it enough though, THANK YOU Stephen Dreher for standing by our side from start to finish. Thank you for your honesty. Thank you for representing California Pools with pride and dedication. Even though Stephen loves California Pools and loves what he does, he always puts the customer first. I will honestly miss the daily/weekly interactions with Stephen, and his professional character. If you would like to discuss in detail or ask any questions about my experience with California Pools, feel free to message me. I'm confident that you will not regret choosing California Pools for your Pool Project. Sincerely, Frank A. Celaya

Kathy Venn was extremely helpful and professional in getting us Hayward warranty service…read more Mike&Mary Martin

Have you ever done business with a company that makes you feel like you are their only customer?…read moreHave you ever worked with a business who knows you on a first name basis? Have you every worked with a company who seems to drop everything and run across town to help you out? Do you ever wonder what has happened to good customer service? You must go and and see Tim and his staff they will treat you like family. Their service is second to none!

To Gary and his wonderful staff,…read more Our boring backyard has been transformed in to our own little oasis!!! Neal and I can't begin to express our appreciation for a job "very well done"! The entire project ran like clockwork. The planning and execution was seamless. Your work crews are craftsmen, very skilled and meticulous. Gary, the project started with your creative design. You listened very closely to what features we wanted and you incorporated those ideas into a masterpiece we now proudly call our backyard. Throughout the project, your team was very responsive to any concerns or questions we had. As our daily point of contact, Mike was wonderful to work with. To say that you and your staff went beyond our wildest dreams in the quality of work and customer service would be an understatement. Our backyard project also included a spa built and installed by your company, Spas by Design. The quality of your spa is untouchable. Also, I can't say enough about Bob Campo, your sales manager. When, as new spa owners, we were having some concerns about how to maintain the proper water quality, he came right over to help with a big smile and words of encouragement. Gary, this is what we learned about you during our backyard project. You LOVE your work. You're very good at it. You run your company with integrity. Your word is golden. We can't thank you enough! Neal & Lori

Daniel has given top notch customer service. He even came out on New Years day to clean our hot tub…read morefor a new set of guests arriving that afternoon as well as swapped out our headrests for us and spent time giving our pool a very thorough once over. Looking forward to using their service for years to come.

For the past year, All American Pool Servicing was "taking care" of my pool. I am a new pool owner…read moreand relied on having a knowledgeable company to keep my pool clean and always ready to go. Apparently Daniel and his are very new to caring and servicing pools from my experience. There was always an outside factor on to why it was not his fault the pool had algae or that he was spending so much on pool chemicals. During the month of January he suggested my pool needs to be drained due to the amount of chemicals he was spending to keep not just my pool clean but others as well. Pool was drained by the previous owners February 2025 and he could not understand why the pool levels were not correct when David came to service it. Pool was drained by us and cost less than Daniel said he could do it for. I reached out to Daniel 4/12/26 regarding algae build on the walls and steps of my pool. I asked that the pool be given a thorough scrub to get the pool ready for the summer. David came over Monday, April 13th and stayed for 9 minutes, leaving the wall and steps still full of algae. I did not feel my concerns were taken seriously so I terminated my pool service with Daniel via email on 4/17/2026. I asked that I be taken off of autopay immediately to avoid being charged on the 1st, he replied "Will do". Come May 1, 2026 I was charged 120$, unbelievable. I reached out to Daniel 5/1/26 to get a refund and was told not sure why you were charged and refund takes 5-7 days. Today is 5/18/26 and I have yet to get a refund from him. I had to call my bank to issue a dispute charge as he did not even read nor text me back on 5/14/16 to see what was going on regarding the refund. I am not the only person he has not refunded. Check the other reviews regarding this company. Please use this company if you enjoy subpar service, listening to a silver tongued snake talk your ear off. If his website still says veteran owned, do not believe him. His former business partner was the veteran, not Daniel.

We hired this company in 2021 for a full landscaping project that included PVC irrigation,…read morelandscape lighting, and extensive plant installation. What was originally quoted around $7,000 ultimately totaled close to $20,000, all paid in cash. For us, this was a major investment. Less than five years later, nearly everything they installed is failing or has already had to be redone. The irrigation system was installed far too shallow. In many areas, PVC lines were placed just below or at the surface, including along walls and hardscape, instead of being properly trenched and compacted. As a result, the irrigation system has failed prematurely and is now being replaced. The lighting lines were also installed shallow and have had issues. The majority of the plants they installed died due to improper planting practices, including holes not dug correctly and lack of proper planting preparation. We are now paying other professionals to redo work that should have lasted far longer than this. We were also supposed to begin monthly maintenance service after the project was completed. We paid a $500 startup fee and were quoted $100 per month, but no one came out for three months. When I followed up, I was told the yard was now "overgrown" and that I would need to pay several hundred dollars more to address it, despite the lapse in service being entirely on their end. Throughout the process, communication was dismissive. Despite paying close to $20,000, the owner repeatedly referred to our project as a "small job" for him. When I finally sent a message addressing the condescending tone and lack of follow through, I received no response at all. Because warranty terms were never provided in writing, I have not attempted to pursue corrections through them. I would not hire this company again and strongly recommend that anyone considering them get everything in writing and be very cautious with payment structure.

I did my landscaping - front and backyard with Vix and it turned out amazing! Some of the trees…read morewere from Shamus O'Leary Green Life and the Compost was from the Worm farm next door - where Victor and Rego and their crew transported it and filled in all of the tree and approx 60 feet of vegetable /herb garden! They even came back out to fix a couple items - like lighting and marble seat paving! I would highly recommend Vix and his crew!