We switched from another maintenance company as they started charging any/all chemicals they used. I was not given the opportunity before the new charges to understand, they just showed up on the billing. Not a happy camper. We have enjoyed our pool maintenance from Cool Pools, they ensure its in excellent condition. Always provide any pricing before hand which give us the chance to look it over. read more

Final pre-resolution update. I find it bizarre that an individual who was adamant that I not let Leslie's know that they had mistakenly given me a $200 part for free (I questioned the warranty transfer and while Leslie's said I was due the part Aaron explained at length why I wasn't but told me "don't sweat it, Leslie's is a big company,") alleges and infers I was out to take advantage of a small company. I have zero desire to take advantage of anyone, and I also have zero desire to let anyone take advantage of me. I do know that it is not uncommon for those guilty of something but not wanting to admit it to deflect and distract. And if one reads what I wrote vs. what Aaron did, along with some appalling grammar and spelling (including my name) there are a lot of personal attacks and unfounded accusations. All I will say at this juncture is that I repeatedly tried to resolve this amicably and reasonably, I was not ecstatic about the work, I hoped despite some hiccups that it was solid, a LOT of my own time has been wasted on this (which certainly feels like I was and am being taken advantage of, because I'm not ok with the current state of what's in my yard as a result of this "company," and I am 100% not ok with them sending someone I've never met to do work they don't guarantee, explain or support,) and at this point I wish I'd dealt with a bigger company in the first place. Note-I wouldn't have been at Leslie's in the first place hunting down the part if the tech from Cool Pool's had had the part he promised. And after a third trip to Leslie's by yours truly (and another conversation with them about the warrantied part bc I wanted to be sure the employee who supposedly mistakenly comped me the part didn't get in hot water bc it retails for $200) I really was at my wits end literally working for the pool company who was supposedly doing a job for me. It benefits no one to let those who don't honor agreements and cut corners get a free pass to charge (and take!) whatever they want while refusing to guarantee their work or even communicate respectfully with the customer. read more

Just parted ways with this company, after 5 years. Price increases and service decreases were part of the issue, but twice they shut down my pool (turned of circuit breakers) for what they deemed an unsafe situation. Because we were out of the country, a neighbor fixed the issue, and the company did it again. My guidance to service manager was that if the tech thought it was unsafe, just walk away, do not do a partial service. But he did, and left my pool switched off again. We now spend less and get more from another company, with several options to choose from. Avoid Cool Pools if you can. read more

From my first contact with the office everyone was personable and professional, David came out for my service call. He was commutative about when he would arrive and was right in the window the office had given. After being a custom home builder for over 30 years I am sadly underwhelmed with service these days. David was smart in the way he went about troubleshooting the problem. He double checked that he had correctly identified the problem. Before he left he took his time to check all the pool functions and make sure I was satisfied. Great work and fantastic service. Thank You Cool Pool Service and Repairs read more

We are so thankful for Cool Pools! They've been servicing our pool for years and EVERY member of their team is professional, friendly, down to earth, and helpful. From weekly maintenance to equipment repairs, Cool Pools is simply the best; and they're always just a text message, phone call or email away! We recently resurfaced and repainted our pool and Becky and Aaron were partners in the process from providing a great referral to immediately coming out to get our new water and system back on track. Thank you for all that you do! read more

Cool Pools Service and Repair - Pool Cleaners Near Me

The office personnel and pool technicians are prompt, respectful and knowledgeable. I have already personally referred them to all of my neighbors! read more

Once again Aaron from Cool Pools exceeded my expectations, can we clone him & his company around the valley? Just to summarize without a lengthy review, my water bill spiked out of control for no reason. After reaching out to Aaron late on a Sunday night, he was here first thing Monday to help. Not only did he find a slight issue with the pool that may have been contributing, he stayed and walked me through all of the different water sources around my house & tried to help find the underlying issue. Did Aaron need to stay and help me after the pool issue had been resolved, no! but he did. When the plumber showed up he offered to stay to explain the issues that he had found. Aaron is a top notch guy. There aren't enough positive words to convey how thankful I am to Aaron & his company for always being reliable & honest. Thank you! read more

These guys are worth the try. Aaron has great customer service skills and it shows in his crew. Thank you for your attention to detail.

After using many Pool Services who failed miserably at keeping our pool clean and free from algae, Cool Pools came highly recommended and have not regretted the decision to hire them. Very professional and truthful and if they cannot fix the issue, they know someone who can, and who is just as honest and professional as Cool Pools. No regrets, great small business, call them! read more

This may be a different type of review but I had to share my experience with this company. Unfortunately Cool Pools could not help me with my specific pool issue (pebble tec repair), yet they were instrumental in solving my problem. They immediately told me they could not help with my repair but instead of rushing to get me off the phone, they referred me to another company. I called them and they were fortunately in the area and my problems will be resolved next week. So my 5 Star review is for a company who genuinely cares about people and took the time to help despite not making a dime on me. For that I say thank you and I will be contacting you shortly as I am looking to move my weekly pool service to your company. Thank you for still believing that service and people matter. Refreshing in this day and age... read more

Thanx to Aaron & Becky my pool is running pretty awsome. These people are really honest & very helpful! Only people I trust.. I highly recommend them.. keep up the great job!! Thank you so much for your help & service. read more

I was referred to Cool Pools by a good friend of mine to get a second opinion on some repairs that my other provider quoted over 2k on. The owner Aaron came over personally to review my pool pump which had some leaks. I was out of town and he sent me pictures with colored circles outlining the problem areas and recommended repairs and options. All in all I went with Cool Pools and spent less than $600 to fix the filters and leaking. They provided quality work and timely service!!!. Feels good not to get ripped off for once! You rock! Keep it up read more

The staff at Cool Pools have been nothing less than the consummate professionals. From the owner, to the pool techs that visit my home weekly to the office who always answer my questions I am always put at ease with their courtesy and expertise. I have been through a few pool companys and they never seemed to get it right. Cool Pools does. I have a well maintained pool not only weekly, but on a daily basis. It is only weekly service, but between the visits with how they also maintain my equipment, my pool stays looking fresh and clean. And I also remain confident and assured in their abilities knowing they are bonded and insured. read more

Cool Pools Service and Repair - Perfect night lights - Pool Cleaners Near Me

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It is not in my DNA to write thank you notes or swimming pool reviews via Yelp on house calls when called upon to do so. However, when I do write a thank you review it's gotta be something that is unique with a glaring point of difference and needs to be shared with others. Called Cool Pools Service & talked to Aaron(owner)where I laid out my issues of leaking water connections, Jandy valves, pumps, in essence the system was a total disaster and virtually on life support, after 30 long years of loyalty. Aaron listens to your concerns and takes a genuine and professional interest in all endeavors of his unselfish discipline to help all his customers at Cool Pools Service. Give him a plumbing problem, or any other swimming pool issue, and he will lay out and walk you thru the solution of the problem in a calm like and professional manner that makes you and your immediate swimming pool crises a stress free experience. Here's where Aaron(owner)shines the most: The guy's a genius. His technical skills will leave you aghast and pleasantly pleased to have him on your property doing what he knows best: Walking away from any job knowing his work is as perfect as it gets and his customer is 100% satisfied. I might ad that Aaron hand picks the best possible team to do the job best suited to his customer's needs. To watch one of his associates work in the field, such as pete, is sheer joy to watch, too. 100%+ Professionalism. Aaron and Pete both compliment each other when they work side by side. Aaron is a very knowledgable and versatile person relating to the skills and dynamics of electricity, water analysis, water component dynamics of pressure and equalization of pressure flow within the system, geology, etc. The guy's a genius and,for what it's worth, you need someone who keeps up with the technical skills so that the customer does not have him come back again for something that should have been right the first time. So Cudos to all at Cool Pools Service for helping with this stressful day of plumbing issues for being in such great spirits and high level of enthusiasm and confidence exhibited by all. /Users/bobhudson/Desktop/IMG_1395 2.jpg/Users/bobhudson/Desktop/IMG_1698.jpg read more

Cool Pools Service and Repair - B-4 SERVICE - Pool Cleaners Near Me

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We called Cool Pools who were a referral from a friend because we were having pump issues. They were able to get to us the next day which was great, then our service tech was AMAZING. He was so knowledgeable on everything pools. We were able to pick his brain gave and he gave us a ton of suggestions and he was super honest. Told us what was exactly wrong and told us what we needed to fix and how much it would cost if we did it on our own! A breath of fresh air, we will never call another pool place, ever! read more

I am so glad we found Cool Pools! Aaron and Becky have been amazing. Our pool was looking terrible! We were not happy at all with our last pool service. Aaron came over and right away went to work resolving our problems. The pool looks great! We've had him install an Easy Touch Automation system, new lighting, replace drain covers and also put us in touch with someone to do some tile repair. Aaron and Becky are always so responsive! Thank you! read more

Aaron came out today to do a consult on our pool, which we were having some issues with, prior to setting up pool service. He was extremely knowledgeable and professional, and within 15 minutes, made adjustments and gave us some great recommendations. We were very appreciative of the great service! read more

Cool Pools was recommended by our pool installation company to "start-up" our pool after draining and filling it when we had the waterline calcium ring removed. Aaron was awesome! In addition to balancing the chemicals and salt, he went through the pre-filters, serviced all the O-rings and chlorinator, double-checked that everything was working as it should and answered all my questions. What a professional! I highly recommend Cool Pools. read more

I had a problem with our back wash valve. I called to schedule an appointment with Cool Pools. Becky was very helpful and knowledgeable about my situation. I uploaded a few pictures by phone to her and schedule a tech to come out to fix it within two days. Aaron arrived and, was exactly as others have reviewed, Very Nice. He went to work on the problem and had it done within a reasonable time. He also pointed out a few other things to me and adjusted them. All in all, he went above and beyond this service call. Definitely recommend and I will call upon them again. Awesome! read more

Our pool has never looked better. Our Poolman is nice and does an outstanding job. Thank you so much. Joy

We've been with Aaron for well over 4 years and in that time of repairing pumps, fixing salt cells, etc we've never found Aaron and his staff to be anything less than professional, customer focused and fair minded. He always answers his phone and is super about providing calming advice and assurance during storms or 'other pool related issues. We've recommend him to several of our neighbors and I'm happy to say they feel the same way about Cool Pools. read more

I had Cool Pools replace my old motor and 20 yr old sand filter with a Cartridge filter and they did a fantastic job. Aaron who did the work is super friendly, very knowledgeable and had everything up and running in no time. Going to have Cool Pools service my pool weekly and feel confident they will keep my pool looking great year round. read more

AVOID COOL POOLS SERVICE & REPAIR: After in excess of 10 years with Cool Pools providing their services (or so I thought) to my pool, I caught one of the techs coming in and out of my property without touching my pool. This was also caught on my neighbor's security camera. Myself and my two neighbors' pools were completely ignored on that fateful day. Needless to say, all three of us are now with new, reputable, reliable, and most of all HONEST companies. Paying for a service and not receiving the service falls nothing short of theft. After hiring a new company, I was informed that my water was nothing short of dangerous and, well, gross! Per the tech from Cool Pools that came out the following week, he told me the three of us were not the only homeowners that had been "victimized" by Cool Pools' lack of professionalism, honesty, integrity - well, the list goes on. To top it off, after a very lengthy professional relationship with Cool Pools, Aaron Morrison, the owner, failed to acknowledge any fault and never uttered the word "sorry" or anything of the like - to either myself or my neighbors. read more

I am so pleased to have found this company. Aaron came out when he said he would, and figured out what needed to be done. He was very pleasant, gave me an estimate, and went right to work. He needed to come back the next day to check on a few other things. Low and behold, he came the next day when he said he would be there. Today everything looks great. Aaron and Becky do what they say they are going to do. Amazing! read more