My wife and I were completing blown away by our experience with Ed and Marianne...they're kind and…read moreamazing people that will make everything smooth, warm and professional. My wife, her twin and myself were all struck with cancer in short order and our finances didn't come close to being able to buy a new spa, unfortunately. Long story short, Ed and Marianne replaced our broken unit and installed an amazing refurbished Sundance spa that has run like a champ for the past year. This spa is used almost every day and we are going back to them for an infrared sauna asap! You will be grateful you worked with them and wish you luck!

A tech from Redmond spa came out to help us clear an obstruction from our filter line…read more She was practical and methodical in her approach and helped us resolve the issue.

Thank you Josh for your work on fixing our hot tub. I feel like I can rest and know with your skill…read moreand know how a fix is at hand. Thank you for your attentiveness and easy going and easy to talk manner. Maul's is two thumbs up

Bought a hot tub here in 2019 I love these guys great customer service!! I still use them for…read moreeverything.

Ashley was SO helpful. I had a large list of items to get pricing for and she was incredibly fast…read moreat giving me that information. Great custom service, I highly recommend this place.

I'm writing this review for Darlene, the sales person. She spent quite a bit of time with myself…read moreand my family helping us decide which Spa would be the best fit for us. What perhaps speaks the most loudly however, is that I'm writing this review after purchasing from another Hot tub, manufacturer and another store in town. There was no lack of effort by Darlene, as she was excellent. The other Hot Tub just had some features that my wife and kids insisted upon :-) I would highly recommend working with her if you are purchasing from one of the brands offered at Emerald.

Run from these people. My first hot tub was under warranty, but the service tech refused to inspect…read morethe main light that wasn't working. He said, "Sometimes when you fix the little lights the big one fixes itself." I trusted him. I left town and when I returned he had only fixed the small lights; the big light was still out and by then the warranty had expired. I opened it up and found the circuit board damaged from a water leak -- something the tech should have noticed. That tub cost $24,000 last year and had multiple water leaks. I bought a new tub from Oregon Hot Tub in Bend last April. The other day I had to add water and discovered a drain cap with a pinhole. I called; the part is only $4.54. When I asked if the replacement would be covered under warranty, I was told no -- they would require a service call, which costs $89.00. There is absolutely no customer service. Do your home work, there are smaller companies that have better customer service and better products

From day one we have experienced the best customer service! Erin and Matt were so helpful and…read morefriendly. I would recommend them to anyone looking for a spa. their expertise and knowledge were absolutely amazing! we're so fortunate we discovered Oregon Hot Tub. thanks Matt and Erin!

KNS delivered our brand new Cal Flame, USA Made, barbecue/outdoor cooking station yesterday…read more What a beautiful addition to our deck and cooking experience. We are looking forward to using it for many, many years. The staff at KNS friendly, and efficient.

We had planned to purchase a hot tub and for several weeks visited all of the local businesses in…read morethe area. We found KNS Hot Tubs in Redmond and from the moment we entered their store we knew where our business would be done. The owner was in-house that day and he spent considerable time with us. Learning of what we needed he suggested a few options. Our delivery was quick and the team was very efficient in placing our tub in the best location. Since delivery we have had a few questions and a phone call has always been the solution or a visit from one of their techs to help us out. Highly recommend this company for their dedication to customer service.

Cory is amazing! We had a problem with our new hot tub and since he couldn't find anyone to come…read morehelp us, he closed to store and drove to our house himself and fixed the problem right away! Wow! We will be forever loyal customers!

Bought our hot tub here and it was the best price, service etc. Talk to Corey as he is very…read moreknowledgeable. Highly recommended

Adam at Fireside is the man. Excellent service, straight forward information, efficient with his…read moretime. If you have a gas fireplace that needs attention, you could not do better.

We identified Fireside as the installer of our wood stove that was put in by a prior owner over a…read moredecade ago. The folks at Fireside were extremely helpful in answering our questions. They went above and beyond by sending a copy of the manual and other information just to stand behind their product/install. Really have to appreciate a business that is patient, helpful and just wants you to enjoy your wood stove, even if you weren't the original purchaser.

These guys are great! I highly recommend. 1. They have…read moregreat costumer support and always available. Before we bought and while we were waiting for our hot tub to be made they were always there to answer our million questions. 2. We got to test out the tub at their store with our kiddos and they have a great selection. Order what you want. 3. Brian delivered our hot tub. In person and helped set it up. 4. We also bought an amazing massage chair from them ...... proactive healthcare ! Hot tub and massage chair. 5. My husband is so chill and this gives him time to relax every night. 6. We have a cell phone free time. To talk to each other!!! You won't regret it. We should have bought from these guys a long time ago.