Cory is amazing! We had a problem with our new hot tub and since he couldn't find anyone to come…read morehelp us, he closed to store and drove to our house himself and fixed the problem right away! Wow! We will be forever loyal customers!

Bought our hot tub here and it was the best price, service etc. Talk to Corey as he is very…read moreknowledgeable. Highly recommended

Run from these people. My first hot tub was under warranty, but the service tech refused to inspect…read morethe main light that wasn't working. He said, "Sometimes when you fix the little lights the big one fixes itself." I trusted him. I left town and when I returned he had only fixed the small lights; the big light was still out and by then the warranty had expired. I opened it up and found the circuit board damaged from a water leak -- something the tech should have noticed. That tub cost $24,000 last year and had multiple water leaks. I bought a new tub from Oregon Hot Tub in Bend last April. The other day I had to add water and discovered a drain cap with a pinhole. I called; the part is only $4.54. When I asked if the replacement would be covered under warranty, I was told no -- they would require a service call, which costs $89.00. There is absolutely no customer service. Do your home work, there are smaller companies that have better customer service and better products

From day one we have experienced the best customer service! Erin and Matt were so helpful and…read morefriendly. I would recommend them to anyone looking for a spa. their expertise and knowledge were absolutely amazing! we're so fortunate we discovered Oregon Hot Tub. thanks Matt and Erin!

Service is fabulous but getting on the schedule is tough. The pricing is a bit steep and…read moreunpredictable.

I am very conflicted about this company. First of all the hot tub they gave us is actually pretty…read moregood. However, along the way, we had many hiccups... I will probably give the spa 4/5. However, the companies I've had to deal with I would give a worse score simply because of the hassle. First of all when we need to buy a hot tub I appreciated the gentleman Jeremiah wasn't too pushy. That said, he also didn't steer us enough and I feel like I didn't know my hot tub we got lacked some features like various jet control settings. He also made it seem like our salt, hot tub didn't need any chlorine, when, in fact, I have to put chlorine in it almost every day. Delivery process actually went very smooth and we were able to get a hot tub within two weeks. However, that says shortly after delivery, I began experiencing issues with the hot tub's breaker. Additionally, I never got any follow up or anyone that actually taught me how to use the spa.. I had to spend around one to two hours, reading the manual to figure it all out. I tried calling the guy at the store. He said he would come out to help us learn how to use a spa, but he never answered my calls or emails after selling us a spa. Thanks! Every time I turn the Jets on the hot tub would short circuit breaker. It took almost a month and a half for them to actually fix it. The first technician said that the hot tub was perfectly fine and then finally a month later, the second one came out and figure it out. Another annoying thing is that they tried to gaslight me and told me the reason the hot tub wasn't working properly was because I didn't clean the filters or something like that which was BS. The breaker was broken and now that they fixed it it works perfectly fine. Overall, I had wished maybe to just have a more flawless experience when buying an expensive brand new hot tub.

Adam at Fireside is the man. Excellent service, straight forward information, efficient with his…read moretime. If you have a gas fireplace that needs attention, you could not do better.

We identified Fireside as the installer of our wood stove that was put in by a prior owner over a…read moredecade ago. The folks at Fireside were extremely helpful in answering our questions. They went above and beyond by sending a copy of the manual and other information just to stand behind their product/install. Really have to appreciate a business that is patient, helpful and just wants you to enjoy your wood stove, even if you weren't the original purchaser.

We recently found this place by looking for a furniture resale shop. I was with my husband and I…read morewent furniture shopping while he popped into this Hot tub store. A half hour later we bought a nice very clean hot tub and the very next day Dan delivered it. Dan is a super nice, friendly, and very professional business owner. If you are in the market for a Hot Tub and don't want to spend 5k plus delivery fees Dan is the Man!

We purchased a spa from Dan five months ago. Initially I was nervous about buying a used spa. Dan…read moredid an excellent job refurbishing our spa, making it look and run beautifully. He delivered and set up as promised. He even taught me how to manage the chemicals in a simple way that saves us money, but works well. Our spa came with a warranty from Dan but we didn't need to use it, everything still works well. I wouldn't hesitate to buy from him again if we decided we needed something different. Thanks Dan!

Sale crew was extremely attentive, knowledgeable and courteous. Lots of great suggestions.read more

Ashley was SO helpful. I had a large list of items to get pricing for and she was incredibly fast…read moreat giving me that information. Great custom service, I highly recommend this place.

This fitness center probably makes fives times as much money as any other gym in bend. They charge…read more65-75$ a month. All the gym products are old and falling apart. The locker rooms are absolutely disgusting by the end of the day. They don't have male cleaners here. That means no one is cleaning the men's locker rooms all day. The classes posted on the doors don't match up to the classes online. They do not turn on the heat in the hallways. You go from the sauna to a freezing cold hallway. Feels like you're gonna get sick. This gym is basically a daycare center mixed with an old people's home. They are always having events and closing the pools. They close early without notice and the hours here are horrible. There are homeless people lurking in the parking lots and come into use the facilities. Things get stolen as well. I cannot wait for there to be real adult fitness club in bend. Because juniper is garbage.

So many pools to choose from! Sauna, Hot tub, and no cold plunge but a cold shower. I wish there…read morewas a cold plunge. Barb D.'s restorative yoga class is amazing. Go at least ten min early though it fills up. I like the home made granola bars at the desk snacks. Also the lap swim is great. Both 25 and 50 meters. I think 25 is easier and allows more swimmers to have their own lanes but they switch it up. I'm thin and the outdoor pool is a few degrees too cold for me. I'm uploading pictures of the indoor pools only which are great temperatures.

Great service and staff. They are professional and cheerfull…read more Beautiful showroom and opportunities to try out a tub.

I highly recommend Water Works Spas in Sun River for service and advice, I've called on them for…read morethe last 6 years. They have the best customer service and they know their stuff. Special shout out to Lane for taking care of my hot tub needs!

My wife and I were completing blown away by our experience with Ed and Marianne...they're kind and…read moreamazing people that will make everything smooth, warm and professional. My wife, her twin and myself were all struck with cancer in short order and our finances didn't come close to being able to buy a new spa, unfortunately. Long story short, Ed and Marianne replaced our broken unit and installed an amazing refurbished Sundance spa that has run like a champ for the past year. This spa is used almost every day and we are going back to them for an infrared sauna asap! You will be grateful you worked with them and wish you luck!

A tech from Redmond spa came out to help us clear an obstruction from our filter line…read more She was practical and methodical in her approach and helped us resolve the issue.

The best nursery in Bend! They are always so friendly and knowledgeable and have a great selection.read more

Great people to work with. Have a great heart and love what…read morethey are doing They always have the best selection year round in the staff and the owners are just wonderful people to work with. I can always find what I'm looking for.