I am so impressed with the service that Absolute Termite and Pest provide. I have been a customer for almost 5 years and they are still the best. I have used their help at multiple properties. From termites, to ants, roaches, and even book lice, they are amazing at taking care of it all.The technicians are all wonderful and kind. The office staff are also great. They return my calls promptly and make schedule adjustments with no hesitation. Their prices are better than other companies that I called. I highly recommend Absolute Termite and Pest Control for your extermination needs. read more

Absolute Pest Control completely dropped the ball. They didn't show up for a confirmed appointment and gave zero notice. No call, no explanation--just a straight no-show. That alone is unacceptable. When contacted, I was told the next available date was weeks away, as if their scheduling failure should become my problem. That's not how a warranty works. Customers shouldn't be penalized because a company can't manage its calendar. This level of unreliability defeats the entire purpose of paying for ongoing service. If you want a pest control company that actually shows up and stands behind their warranty, I would absolutely look elsewhere. read more

Made an appointment for 10/14/25 for pest control at 11am at the Moana Pacific. They confirmed appointment and took my payment information. Called them 3 times and they said they would be there at 1 pm, then 2pm, but no one ever showed up and they never reached out to me. I had to call them several times and leave a message to actually speak to a real person, even sent e-mails. Wouldn't book with this company as they don't show up or call. Tenants waited for them for 7 hours with 3 confirmations that they would be right there and that they were already in the building, but they never showed. read more

Terrible company! Absolute Termite and Pest Control came to our house to perform a termite tenting service. They pulled their very large work truck on to our property and parked very close to my car (car color blocked in photo for privacy). They proceeded to unload their equipment, throw things to each other, joke around, and not pay attention to what they were doing while on our property. When they left, we noticed that my car was damaged on the driver's side, which is the side that the termite work truck was parked next to. Damages include cracks in my taillight, dented side panel, and paint scratched off. I called Absolute Termite and Pest Control right after the incident had occurred. They were already off of our property and their rep answered the phone. I told them what happened and that they were to blame for my car being damaged since they were the only ones on our property with a vehicle that day. The rep said their owner Justin was "on vacation" and I overheard a woman's voice in the background saying "Hang up the phone, don't talk to them" The rep hung up on me and then I called back, and Absolute Termite and Pest Control had blocked my number. What kind of company does that?! The estimated repairs for the damages they caused to my car are about $3,500. My car is also brand new which obviously makes me even more pissed off. I filed a criminal hit and run police report and went through 2 months of the police going back and forth with Absolute Termite and Pest Control. At first the company told the police that they were going to provide their insurance card. Then they decided that they would retract that statement and then claimed that they were not at fault so they shouldn't have to be responsible. I want Absolute Termite and Pest Control to pay for what they have done. This is the most unprofessional company I've ever dealt with in my life. Check out all of their reviews that mention property damage, it's because their crew jokes around on site, doesn't take their job seriously, and doesn't pay attention to what they are doing. Oh and guess what, after just two months, the termites are back! So they did a lousy job too. Take my advice and DON'T HIRE THIS FRAUDULENT AND DISHONEST COMPANY read more

Absolute Termite & Pest Control - Pest Control Near Me - Kapolei, Hawaii

I recently moved into my new home and noticed it was time for a spray. I messaged and called a few places I had found on Yelp and this company was very responsive and a good value. They do inside and outside spraying, which inside concerned me since I've got a dog. The rep and tech, Joseph, said that it's non-aerosol and is child and pet-friendly, so I agreed to service. You pay with the tech after service is rendered, which is nice and quick (30 min tops?) The next day I found a few dudes and glad I followed through. It was recommended based on home and what type of bugs to spray every other month. I paid about $99 for this service for an upstairs 4 bed/2 bath home. Hopefully it keeps the roaches away. I hate those things. read more

Aloha Mr Justin Duny, I'm writing to express my disappointment with the customer service I received today from the individual who identified herself as your manager at 4:44 p.m. This issue began when Antonie repeatedly called me to schedule a treatment that was not scheduled. For context: 1. My last scheduled service was on October 3, 2025, at 4:00 p.m., but no technician arrived on time. The technician eventually showed up around 8:00 p.m. with no prior notice -- which is unacceptable. 2. My agreement clearly states 12 services per year at $100.00 per visit (see attached quote). After my one-year period ended, I requested a new quote for quarterly service on September 8, 2025 (attached est 16908), which I received but never signed. No follow-up was made by your office regarding that quote or the status of my account. 3. Despite no active agreement or authorization, my card was charged $60.00 + $10.00 + $20.00 today, October 16, 2025, without approval. 4. When I called your office to clarify, I explained the situation numerous times, including the fact that I requested a quarterly service quote and never agreed to continue monthly service. Yet, I was told my account was on "auto-pay," even though this term appears nowhere in the original signed quote or the new one sent in September. Additionally, when I phoned earlier in September to request a new quote, no one mentioned that cancellation was required in writing, and this policy is not noted anywhere on the quote itself. If the original agreement was set to auto-renew without my consent or this information being disclosed, it would be considered misrepresentation. As someone with over 20 years in the hospitality and customer experience industry, I was extremely disappointed by the lack of professionalism and empathy shown by your manager. She was defensive, dismissive, and unwilling to listen -- which reflects poorly on your company's reputation. I am requesting an immediate refund for all unauthorized charges made today and written confirmation that my account is closed with no further billing. Please confirm the refund has been issued within three (3) business days of this message. I usually don't post any review but your so called manager push is so unprofessional. I look forward to your prompt response and resolution. read more

It was a last minute thing to get the my place treated! I called a week in advance and luckily for me they had an opening!! They were very friendly and helpful! What I also liked was the email reminders that they sent me! Got a phone call at 8:30 this morning saying my place was treated! So efficient!! Thank You!! read more

Very disappointed with my overall experience so far. Communication, follow up and accountability leave a lot to be desired. Tenting was scheduled and accepted for our back house and was told I'd be called before they show up. They showed up first thing that morning to start, no call. Left a couple hours later. That afternoon another couple guys show up. I hear noises go out and am informed that they are dispensing the gas for the fumigation. No call. I later get a call from the office thinking its a belated heads up or a status check. Kylie is calling to ask and inform me that the take down will happen later in the afternoon on the scheduled day. I say no problem and just for them to call me when they are coming or give me a more definitive time frame on when to expect them. I informed her that I had plans but was flexible and that I had not gotten any calls as expected on set up day. She apologized and said she would pass on my request. Surprise surprise they show up at 8:30 am no call again but at least I wasn't leaving for a couple hours yet. At least this crew summed things up without me asking. Now on the final day of inspection, I hear someone in our back house and assume its the guy hear to give the all clear. ( no call again but not surprised now.) He tells me our back house is clear and can be occupied again. I thanked him and joked that at least I had time over the week to get things back in order. Unfortunately I come to find out that he locked me out and I had no keys. I couldn't understand why he would lock up knowing I was outside on the premises. Called the office and they called back the next day. When informed of my predicament, I was told the manager would call me. 90 minutes later, I call back and was told that it wasn't their fault and suggested that I call a locksmith. (Duh) I told them I had yet to receive a call from their manager and would expect one within the hour. We'll they are closed now and no call. Bottom line is that their are a lot of fumigation companies and if you want no accountability, lack of integrity and poor management customer service, go for it. D.Y read more

Pest Control Technicians Ace & Antoin were very professional with down-to-earth compassion for our desperate situation! They took extra time out of their day to help my auntie find just the right spots in her home for setting various rat traps. They were exceptionally patient with her, very polite and technically skilled in deploying the traps. Now she can sleep well at night thanks to their services. You can't put a price tag on peace of mind. - Joey read more

Was struggling with roaches for months and these guys got rid of them! Brian did my service today and was great.

5/23/15: Update - service rep followed up timely and provided some additional treatment within warranty. 5/15/25: Paid $2,600 last August for heat treatment to kill termites found in wood located inbetween my kitchen and bathroom since normal spot treatment was not possible. Fast forward to today and swarmers are still coming from the same spot. Waste of money. read more

We've had a good experience with Absolute Termite for our own pest control needs, which is why we felt confident recommending them to close friends. Unfortunately, that trust was misplaced. Our friend has now been rescheduled twice for tenting -- after being promised confirmed service dates. On both occasions, the crew simply didn't show up. No bad weather. No emergencies. Just vague excuses about "staffing issues." Let's be clear: Tenting isn't a small inconvenience. It requires people to leave their homes, spend money on hotels, and rearrange their lives. Our friend had to check into a hotel twice, only to be told -- after the fact -- that the work wouldn't be happening. This isn't just unprofessional -- it's inconsiderate and costly. If your company cannot guarantee a job will happen, then don't schedule it. Don't overpromise and underdeliver at someone else's expense. The only thing "absolute" about Absolute Termite seems to be their disregard for people's time, money, and basic respect. We won't be referring them again and we will find a new pest control service too. read more

Mathew was very thorough in addressing our pest concerns. He was respectful. Efficient with his time and did an excellent job. If you have a pest infestation, Mathew would be the guy I'd recommend. Pete L. read more

1 STAR -- and honestly, I'm being way too kind. Let me break down my experience with Absolute Termite and Pest Control, because the whole thing felt like a bad joke. First of all, the way they hype up their "deals" is wild. The energy before you sign? Oh, they're all friendly, helpful, enthusiastic -- practically rolling out the red carpet. But the second I signed and an issue came up? Suddenly everyone, especially Amy the office manager, developed selective memory loss. Everything they promised earlier? Poof. Gone. Vanished. Amnesia activated. And speaking of Amy... Whew. Calling her was like interrupting someone who already didn't want to be at work. The rudeness? Consistent. The attitude? Strong. The willingness to help? Nonexistent. Every question felt like I was asking her to rebuild the company from scratch. But what really took me out? The way they treat your card on file like a tip jar they can just tap into whenever they feel like it. No heads-up, no clarity, no "Hey, this is coming up." Just surprise! A charge. It gave the exact same energy as: "We forgot everything we told you, but we sure didn't forget your card number." Between the shady "deal hype," the amnesia when issues arise, and Amy's award-winning attitude, this company is a full-time headache. If you like being overpromised, underdelivered, ignored, talked down to, and randomly charged -- congratulations, you've found your soulmate. Everyone else? Run while your wallet is still intact. read more

I would like to thank Amy for her professionalism, patience and her attention to detail in helping me and my Buyers. Truly grateful for her explaining the whole process so my Buyers know exactly what's needed. CARY read more

Update - October 28, 2025 I want to provide an update to my initial review. The fumigation was completed on 10/23, and I thank the crew for arriving in the morning as scheduled. The lead technician on site was professional, and the work itself went smoothly. After the tenting was removed and gas service restored, I discovered a few minor damages (including a broken tile near one entrance, a partially dislodged gate post, and slight gutter damage). I submitted photos and video to management, and received a voicemail response on Friday, 10/24 around 4:25 PM acknowledging receipt of the damage report. The manager also stated that someone in their office ("Brit") had seen my review and that she would like to discuss it with me. I appreciate when a business takes feedback seriously and works to make things right. They clearly made an effort to ensure the fumigation was completed properly on the second visit, and I welcome continued communication to address the remaining minor damage items. read more

Awesome customer service. The staff in the office and the techs have lots of aloha spirit. Very family oriented and they go the extra mile to take care of their customers. The pricing isn't too bad and they offer warranties for their service which I thought was nice. Needed help taking care of roaches and ants in my home and they were able to help me out real quick with a general pest control treatment. read more

Absolute worst termite company. They tented our house and we found live termites 6 months later. Called the company and they tried to spot treat the areas. It didn't help. They then agreed to re-tent the house per their warranty free of charge. On the morning of the tenting after we had spent hours preparing, they informed us that the wind was too strong and we needed to reschedule. We rescheduled for a month later and on the morning of the tenting, it happened again and they claimed they could not tent because it was too windy (they said it was 10-15 mph). It felt like normal trade winds to me. Nevertheless the workers then rushed off to tent an apartment building (presumably one that paid). I made multiple calls to their office to find out what was going on and no one answered the phone. After about 4 hours after I texted about whether they planned to honor their warranty, someone finally called me back. She said that she could reschedule for a few weeks from now. Yeah right! Fool me once shame on you fool me twice shame on me. If you are looking for a termite company that you don't want to worry about the company rescheduling you on the day of tenting, find another company. Also find one that honors its warranty. See video below taken the day of the "dangerous" winds. Seems to me to be a convenient excuse to avoid doing free warranty work before paying ones. So disappointing, Justin (the owner) was the first person I met from the company. He provided the estimate for the tenting. My initial impression was the he was a nice friendly person who was honest trustworthy and reliable. So much so that I referred some neighbors to Absolute for fumigation. However when there is an issue like the one I had, he is no where to be found. The office manager claimed he was "on vacation" with his family and can't be reached. The funny thing is that he responded to my review with an hour of posting. Absolute Termite may have one of the lowest quotes for fumigation but what good is a low price if the treatment doesn't work and they do everything they can to avoid fixing it? At the very least they should have tented the next day so that all the prep work doesn't go to waste. Instead they suggested a few weeks later twice. If Absolute was concerned about their work product, they should prioritize past customers and fixing those issue before taking on new ones. As the adage goes "you get what you paid for" - an expensive $2K lesson for me. Finally I suspect Absolute's yelp rating is artificially high. After my 1 star rating review was posted, 4 five star reviews posted within 2 hours of my review. Highly suspicious. Do your homework. An honest reliable vendor would not need to balance their rating with seemingly fake ones. The one star reviews seem much more factual and believable than the five star ones. IMHO. read more

Due to vulnerability of my tile roof, the original contract was for overnight heat treatment for termite eradication in 2 areas: laundry cabinet and kitchen cabinet. The laundry room treatment was fine. However, for the corner kitchen cabinet Amy told me they had to add $500 to the quoted amount (extra space was needed to enclose the large heater/fan used for this procedure). Matthew, a newer employee not yet fully certified, was sent to construct the enclosure. Despite not being able to completely seal the enclosure, he left the heater going overnight with gap near the ceiling (see photos). He used black gorilla tape on the ceiling and when he removed it the next day the gap was larger and there was black residue as well as stripped away paint. Amy agreed to redo the treatment and 10 days later sent Ace, a longtime and well-trained employee, to construct the enclosure. This second enclosure was constructed properly with blue tape and treatment was effective. But I'm left with the marred ceiling which Amy says the damage is not covered per the contract. read more

See all

Was first to respond on the yelp quote/inquiry thing. -- Serviced by Matthew and Scott on 2 separate spot treatment services. They did a comprehensive job; took their time. Worked it like they had a stake in my property. Eventually tented 6 months later. Tent crew was good. Check out their IG ads, news shows, mailing lists for their seasonal deals/discounts. They seem to be priced well below others. So it seemed a little too good to be true. But because of positive experience with the initial spot treatments, we let them tent too. No damage post tenting. Nothing stolen (yeh, we get cameras as proof). I guess see you in 5 years since it looks like people have to do this all the time. Hope your business model sustains long term. Thanks for coming. read more

Very well trained and excellent communication with office staff on setting up my account and scheduling my much needed pest control, technician super friendly and helpful, recommend using this company for your pest troubles Aloha absolute pest control for the great service read more

Absolute termite has tented my house and come for routine ant spraying around the perimeter of the house. They did a great job with tenting as well as a major decrease in the ant population around the house. I now do the ant spray every other month because there are literally no ants! read more

Some issue being looked at and fixed will update as we move along. Most part crew was great

I paid 5K and scheduled a tent fumigation service. The day prior to the appoinment I confirmed with the office that tecnicians would arrive the next day between 10am - 1pm and was sent an email with the ETA. The service I received up to this point was great. However the day of the fumigation the workers arrived at 830am. I heard the doorbell surprised to see them so early. I had been up all night without any sleep and was about to empty out my refridgerator and freezer because i wanted to do that last. I told them they were early and I needed more time. I called the office to tell them i was not ready and that the wirkers arrived early. Amy answered the phone and said that the ETA was 8am to 1pm not 10am. I have an email which proves she was wrong. However she insisted it was 8am and was unapologetic and spoke as if the mistake was mine. I didnt back down and explain no that i was told 10am. She became rude on the phone and i asked to speak to the owner. She claimed she was the owner at 1st and then later said the owner was standing next her listening and that i couldnt speak to him/her. After some back n forth she hung up on me. I called back 3 times no answer I was pissed. 10 min later she calls me back and says Ill cancel your service (which i oaid in full). I said i want to cancel too but i wont because ive been worked so hard to get the home ready for fumigation for the past 3 days and I havent slept at all last night. She said she didnt care and its not her problem. She then went ahead and said shes going to just cancel the service and there will be a 67 dollar charge. She didnt mention anything about issuing my 5k refund or give me any confirmation about my refund. Im so mad right now and debating whether or not to call again and attempt to speak to the owner or juat keep checking my credit card for a refund. The workers who came to my home were sincerely apologetic and admitted Amy is hard to work with. Its ashame my experience with Absolute was ruined by one person. Ill never use this company again and i have read reviews the scheduling is an issue. Also on their website they claim the The advertiser hawaiis best and kitv readers coice awards for 24' and 25'. Its false I checked. 1 star because the technicians were friendly and professional. read more

Absolute Termite & Pest Control - Pest Control Near Me - Kapolei, Hawaii

Justin, appreciate your response but your facts are grossly inaccurate. The record is clear and documented in writing. * October 27, 2025 was the last completed service. * On November 3, 2025, I notified your office in writing that I was changing my service cadence to quarterly, making the next service due in January. * On December 10, 2025, I sent written notice to cancel service due to the sale of the property and requested confirmation. Under a 30-day notice period, service would have remained active through January 9. At no point did I authorize an additional visit in December. Despite this, your company dispatched a technician on December 27 without notice or authorization and charged my account TWICE. That charge was disputed based on the documented timeline above with several emails and phone calls with NO response from your office. . Regarding your claim that I was "verbally abusive": disputing unauthorized charges and referencing written notices is not abuse. That characterization is inaccurate and unsupported by the written record. Finally, it is worth noting that Amy was consistently professional and responsive over the years. She's too good for your company. Nevertheless, a fraud claim is in process. read more

AVOID this company at ALL COST! I have been waiting for a call back from Kylie, the receptionist for 1 week now & have yet to receive a call. I have called many times and was told 4+ times that I would receive a call back regarding my billing issue but I'm still waiting. At this point I give up! They incorrectly charged me for a monthly service when I changed the frequency to bimonthly! Their costumer service is awful. The guys that come out are great, scheduling is fine, but if you have a larger issue, they are useless & it is quite frustrating!!! The multiple times I asked to speak with a manager the response was "they are away or they went to a retreat thingy." It all feels so sketchy!! Avoid Absolute Termite & Pest Control if you'd like to keep your peace of mind. read more

Robin was very helpful with my tenant's termite problem. He was fast and friendly answering all my questions. The fact that they will come back should there be any further problems gives me a peace of mind knowing that they absolutely back their work. That assurance was very important to me. Highly recommended. read more

The company damaged the corner of the gutter while tenting. I called the company to clarify the email and she basically said "oh well, things happen". Totally unacceptable. read more

See all

So responsive, honest, and got the job done with short notice. We love reliable companies like this. Thank you for your excellent service and competitive pricing! read more

This is a good company. They are on top of it and we dont have pest anymore. Pricing and service is quick and excellent. read more

Absolute Termite & Pest Control - rat trap - Pest Control Near Me - Kapolei, Hawaii

This termite treatment company is like dealing with a used car salesman. Absolute Termite will give an expensive quote that day and say if you sign now they will give you a discount say $300. If you wisely don't, they will keep increasing the discount to say $600 with no tax as an incentive to get you bought. Even with their discounts Absolute Termite was significantly higher than Aloha Termite and Pest Test. Instead of coming up with a best price offer, Absolute Termite will try to con and rip you off. Best practice: Never sign without getting additional quotes. It will save you money from the scammers. read more

Ants no more! Ants have infested my house for the past few months. They come from the ceiling, run across the house in lines, and run along the counter and enter the sink. They eat my fish food, rice, and snacks. The ants go camping in Terro ant baits, lounge in Raid bait traps, and sip on Combat gel when they want to relax. Kai and Brycen are very friendly and professional. They explained their plan of spraying around the entire house, baiting high areas, and spraying low areas. The products they use are non odor. They arrived early and finished the entire house in 30 minutes. After one week, there was no ant in site. Thank you for the high quality service and highly recommended. read more

I have only wonderful things to say about Absolute Termite & Pest Control! I was looking for pest control services and they responded quickly with a competitive quote. Their office staff have always been friendly and professional, patiently answering all my questions (via phone and email) and being very accommodating with scheduling my requested services. The technicians have all been pleasant, knowledgeable, and thorough, even taking the time to give me a status report on how things are looking around my property. I am extremely satisfied with their quality of work, timely responses, attention to detail, and personalized customer service. Without hesitation, I highly recommend them to anyone looking for regular pest control services. They do good work! read more

I recently started a contract with this company and found the first service to be outstanding. However their appointment scheduling system is questionable and ridiculous. I received an email well in advance of an anticipated second appointment and acknowledged that appointment, they then changed the appointment to an earlier date and time (for whatever reason) the day before the updated appointment. They did this without any approval from me, expecting me to be available for the new date an time. This is the EXACT same reason why I ended a pest control contact with another company. Potential clients would be well advised to clarify appointment date and times and hold them accountable for the set schedule and for them not to change such appointments as they see fit... read more

Overpriced & No Follow-Up. I received a $5,340.31 estimate to heat treat (1) room, (2) pieces of furniture and (1) set of shelves. Estimates from other pest control companies were less than half of the Absolute Pest Control estimate. After I informed them of the price difference, Absolute then reduced its price to approximately $3,100. Their 7 page contract provided no realistic warranty on their work yet they bombarded me with 19 emails for the next three days. Then, no returned phone calls. BEWARE: Get estimates and read their 7 page contract! Better pricing from other Pest Control companies. read more

The young guys who worked at our house were nice and professional. We did have an issue and reached out to the manager. The manager would not call me back or take my calls. I had to hire an electrician to fix the blower fuse, the guys blew. When i ask the manager to have the owner call me she said they dont talk on the phone. I paid $1,200 and no one would return my calls or take responsibility for the issue. read more

On June 16, Absolute did our house tenting. The team arrived early in the morning and got to work immediately. They are so kind and thorough. Bernard walked through the house with me prior to the tenting. He checked every window, opened every closet, and looked inside our fridges and freezers to make sure everything was stored properly. Such a gentleman! Their big truck was in our steep driveway and the team helped me navigate around it to get to my car safely. They called to tell me when the tent was removed and when it was safe to go back home. I couldn't recommend the Absolute team more highly! They are professionals of the highest caliber. Thank you for a wonderful experience! read more

Absolute Termite & Pest Control - Pest Control Near Me - Kapolei, Hawaii

After inspecting the droppings from my beam James informed me it was an ant infestation not a termite issue. His explanation was thorough and easy to understand. He also advised me on what to do about the ants. I appreciated his calm way of talking. I wish more people in the service industry had his kind personality. read more

Absolute Termite and Pest Control serviced our 605 sq ft condo in Aug mainly to take care of cane spider. Cost was $130.89. 27 days after the service we saw another spider so we called them again to have them take care of it. The initial conversation went like this: Aloha Marie, For a service call our next availability is 10/10 at 1:30pm due to our service tech being out. Please let me know if this works for you. Or if you would like sooner we can send a General Pest tech for $75 and that comes with a 30 day warranty as well. I called again saying 10/10 is too late. After a couple more calls and texts, Mari agreed to send a technician the next day after our call without any cost. read more

Absolute Termite & Pest Control - Spider we found in our kitchen sink 27 days after the first treatment in Aug. - Pest Control Near Me - Kapolei, Hawaii

Highly recommended. Job well done and reasonable price. Service was responsive and work was done on a timely basis.