Fast and easy. Came on time, the guys were great and took care of my ant issues. Highly recommended.

Absolute horrible company and completely unprofessional. They put a key lock into my apartment door to prevent me from getting in. We got the all clear Saturday night at 6 pm that we could go home, but couldn't get into apartment because of their lock key. Called multiple times, no answer so I had to go in through the upstairs apartment and take the lock apartment to get in. After two weeks of them trying to "fix" it they are now saying I broke it when I removed the two screws to pull the lock out. They refuse to take responsibility and apparently I should have stayed in a hotel for two weeks until they got the part to fix my door. Save yourself a lot of hassle and frustration and find a company that cares about their customers. read more

After writing my initial review, Mari and Amy reached out to me the next day to help remediate our ongoing bug issue. They apologized that no one got back to us and got us scheduled the next day with one of their managers, Mike. The next day, our appointment time came and went and didn't hear from Mike or the company so I reached back out and turns out they also didn't know where Mike was but was able to get another person out to our place within 15 mins. I think his name was Kai who showed up. After explaining our situation, he said that the bugs were too small to determine exactly what they were and that they were probably mites and that their product does cover mites so he applied an addition spray (no additional charge) to our cabinets to get rid of any remaining bugs that we were having. The second spray did the job and we are finally able to place our food back in our cabinets and not live in a mess anymore! Thank you Absolute Termite & Pest Control for reaching out and resolving our bug issue. read more

Want to compliment Scott on the excellent service he provided today. Very polite, thorough and knowledgeable. He texted to advise that he was on his way, and once onsite he listened to my concerns and did not rush through the call. I have been a customer of Absolute Termite and Pest Control for several years and have appreciated the outstanding service. read more

After shopping around we decided to use Absolute to help us fumigate our family home. We wanted a local company to ensure the fumigation would be done in house, no outsourcing. They have such awesome staff and surprisingly it was a smooth experience. They had someone come out to provide a free estimate and they always have promotions going on so we got a great deal that we couldn't pass up. They took such good care of me and my family and our home and we all greatly appreciate it. Fumigation is a tough process and we would definitely recommended their company to others. They answered all of our questions and made us feel at ease through the whole process. Towards the end a tech came out checked the house and told us we could come back, he even called us personally. Just awesome customer service all around. It gave us the peace of mind we needed knowing we wouldn't have to worry about termites anymore and if the ere was ever an issue they're just a phone call away. read more

Absolute nightmare dealing with this company. I paid in full before the tenting to save 450.00. I see that they are advertising various discounted prices continuously every month. After tedious prepping, booking a hotel, and taking vacation leave they canceled our tenting 3 times saying an act of God (weather) was the reasons. The first time they came, it had drizzled in the early morning, but was no longer raining, so the lead tenter called their office, while the workers sat on our wall and ate breakfast, and the office instructed their crew to cancel and move to the next job. The second cancelation, after waiting from 8:00 am to 4:30 pm, no one showed up, so I called their office to ask if they were coming, because it was already late. The office girl, Mari, told me they've tented houses at 6:00 pm before, and that they were still coming. Then a few minutes after my call with Mari, I received an email from Mari, around 4:35 pm to inform me that due to high winds our job has been canceled again, and they would call to reschedule again. This was after they made us wait to the very end of their 8 1/2 hrs. window! It wasn't even that windy, and no one even came to check. It felt like they ran out of time, or probably never had any intention of doing our house. Third cancelation the tenting crew showed, sat in their truck till the lead guy and his driver showed up. Lead guy told a worker to go up and check the wind, and canceled again. He told me 3 times they canceled, and that I should call their office for a refund. I paid on full on June 12, and it was now August 11th, and nothing had been done. Except us prepping, bookong / rebooking hotel, and taking vacation leave during a restricted period. I am not saying that their crew should risk injury by tenting during bad weather, but what I can say is that another company, Aloha Termite got the job done in 1 crack, less than 2 weeks after I made my appointment with them without any issues, and with positive attitudes. We live up St. Louis Height, and never is it dead still without wind, and Absolute knows that. They did other houses before up our hill and on the valley, because they told me. If they are afraid of doing houses along the valley, they should have declined the job in the first place, instead of enticing me with discounts for paying in full right away, then keep canceling till we couldn't take it anymore. Trying to save 450.00 ended up costing me big money considering loss of vacation hours and hotel cancelations, not to mention mental distress dealing with Absolute. Do your due diligence and read their contract carefully before paying up front because they will use that against you when you plead for understanding regarding loss of money due to hotel cancelations. "Act of God" they kept saying. No aloha for local retired kupunas. No aloha period! When I canceled, they refunded the full amount that I paid, then charged my credit card a 650.00 cancelation fee! 650.00 plus hotel cancelation fees is a huge loss of money. Way more than the measly 450.00 discount for paying in full up front. I read an Email/Spam from Absolute saying that they are working with a hotel where you can stay 145.00 per night, with pets, and no cancelation fees. If they're talking about the Pagoda, I tried Pagoda, and not all rooms are pet friendly, plus NO dogs over 40lbs. So my 2 Golden Retrievers were not welcomed there. I put a 1 star rating, but wanted to put 0 but it wouldn't allow me. read more

Have had this companys service for couple years and recently been told they need to have a card on file i talk to a woman and told her i"m not comfortable with my card info out at too many places she replied they need it .I have always paid my bill and not comfortable when any company tries to force me for my banking info. So i CANCELLED the service. I researched and anyone can purchase rodent bait traps with bait on amazon for half the cost and no trouble from a company i am getting emails everyday that my account is past due even if the service was done 2 days ago and i called and informed them i will be send out payment within 2 3 days their response no problem and will put a note but am still getting tx and emails. ALL PAU read more

Bottom line - they don't honor their warranty and their treatment (perhaps) didn't work. Our house was tented in June of 2023, and when it was tented it was completely empty (no furnishings or belongings). We were given a 7-year warranty. A few months later I started noticing residue underneath a door in the house, a door that was there when the house was tented. At first I thought nothing of it, just vacuumed it up because I didn't see any bugs. It would be there from time to time I thought the door was scraping from where it was installed wrong. However, a realtor pointed it out to me, and told me it was dry wood termites. It never occurred to me it might be because of the tenting less than a year ago. So I looked it up and then sent a copy of the warranty and the pictures to the termite people. They thanked me and scheduled a time to come out the very last day before I went out of town. I told them please make sure they show up because we were going out of town the next day. Day of the appointment came, and we made sure to stay home. They no-showed and didn't call. They didn't respond to any of my emails. When I called to say I was expecting them and they hadn't shown up, the receptionist just said, "oh, I'll let them know." Nobody else called, nobody ever showed, and I have no idea if they ever will. My last email to them was asking them to come out the day after I get back. They eventually called back and said, oh, sorry, something came up. They insist that the constant stream of termite poop is "normal". We ended up selling that house, so I don't know what happened after that. read more

Excellent in coordination with set up and take down. The owner came when we called and set up an appointment and he set up efficient scheduling for us to tent. I would recommend his services. read more

We had another company scheduled that noshowed on us for a rodent inspection on a boat headed for a marine sanctuary. When I called with an emergency, Amy's response was to call Justin (on his day off!). He was at the boat in less than an hour! Great response time! Be warned! A Google search will yield multiple "local" companies on the mainland that want to set an appointment a week away. Great folks,local and family run! read more

Easy communication and arrived on time for flea treatment. They made it an easy process!

ABSOLUTE TERMITE & PEST CONTROL Last minute setup for a concrete slab. Ground needed to be treated for termites per association and peace of mind. Customer service from the beginning was on point. The lady suggested I get the concrete pump set up and then we can schedule the termite treatment. Both appointments was booked. Pricing is average and comes with a three year warranty. Matt called to say he was able to come early which worked out great. Young knowledgeable and engaging with client answered all my questions. Matt was a great representation of Absolute Termite & Pest control. In and Out...quick, easy, thorough..that's how I like to run my jobs. I best get a demo cordinator job read more

Absolute Termite & Pest Control - Pest Control Near Me - Kapolei, Hawaii

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I recently had the pleasure of working with Absolute Termite for termite tenting & ground service, and I must say that the experience was nothing short of exceptional. I requested a quote through Yelp and received several responses. TBH I was set to go with another company whose van I often see in our neighborhood. I'll leave the reason as to why I didn't select the other companies at the bottom of this review. What stood out to me immediately with Absolute Termite and Pest Control was the level of responsiveness and professionalism displayed by Justin and his staff. Justin walked around our property, provided some pointers, answered our questions, and gave us a very reasonable estimate along with informative materials to read. I wasn't concerned when I received the nylofume bags during the final walk-through by someone who seemed to be in training since Justin was so thorough during the initial visit On the scheduled tenting day, the weather threw an unexpected challenge with heavy winds. We were already on our "staycation" when I was notified for the safety of their workers tenting had to be rescheduled Amy & another female office staff played a crucial role in keeping me well-informed. Tenting resumed the next day! They probably had to move their crew around to fit us in and appreciate putting the pieces of the puzzle together to make it happen. It was evident that this business takes pride in their work, values their customers, and is dedicated to delivering exceptional service. In conclusion, if you find yourself in need of termite control services and appreciate prompt, professional, and caring assistance, I highly recommend Absolute Termite & Pest Control. Keep up the great work! Our Tenting and Ground treatment was in March but wanted to wait before leaving a review to ensure all went well post-treatment. Oh and for those plant lovers - Justin suggested moving our bed of plants away from the house which we did. He also told us that the leaves of our rose bush, ti-leafs song of india, and jasmine tree will all fall off and may turn black but will likely come back to life. Yes, it happened & looked hopeless. The good news is that I see signs of life on all of them with some looking better than before. Now the reason why I didn't go with the other companies that I spoke to or received an estimate from: The company whose professional-looking van I often see in our neighborhood wasn't as responsive. They advertise heavily and perhaps are inundated to respond & schedule. Played phone tag with another company where calls kept going to voicemail. Another well-known company whom I met kept telling me "What I CAN'T do...", "You have to remove this, move that", "Leave that there & it'll be an addtl charge." & told me they were booked weeks even months out. Not proactive at all. In addition, their estimate was much higher which led me to believe they were subcontracting the job. In hindsight what this estimator said prepared me to PLAN AHEAD and move things that may potentially get damaged due to the weight of the tent. In fact, we removed a portion of our wooden fence after this estimator mentioned that it'd be difficult to put the tarp in between the house and the fence. Better to be safe than sorry & have a broken fence. It also made me want to read Absolute Termites contract regarding liability to help me understand what to expect should anything go wrong. Something I probably wouldn't have done if this other company hadn't pointed out so many issues. So for those reading reviews about homeowners not being compensated for damage.... "If the homeowner read the contract they would've had a better understanding of what to expect & been better prepared" I read several reviews about the homeowner's ladder & hose being used with it not being put back the way it was. Ours were used too. I noticed several of the steps on the wooden ladder my husband made to get to the flat roof were broken. I took it as a blessing that it broke when someone probably more athletic (not us) was on it. Also, the hose not being put back the way it was is extremely minor considering the $$$ you save by choosing Absolute Termite over another company that charges much more. read more

The staff was very friendly and helpfull, I give them 5 stars. However, we were told by two separate technicians that they would lay the tent behind our plants if we cut back by 1 to 2 feet from house. They did not follow through as they took the least line of resistance and put the tent over all of our plants, many of which were hybrid and expensive, killing them all. Our yard looks like the aftermath of a nuclear war. Plus, they damaged some siding and outdoor plugs, and to add insult to injury the workers stuck their eaten lunch in our mailbox even though the trash can was literally only 5 feet away. But all that aside, they definitely fumagated the house completely (as far as we can see at this point), and at a good price. read more

Don't make my mistake and use these guys. They have no respect for your property and will damage and trash it with no remorse. I should have known better from the beginning when their estimator showed up 2 hours late for the appointment. Leading up to the fumigation, I got all kind of conflicting information about the time from "they'll be there first thing in the morning" to "they'll be there at 12 noon" so clearly disorganized. On the day of the fumigation I got an invoice saying payment is due within two days of the job. Then they called me and threatened to have their crew walk off the job if I didn't pay by credit card immediately. Worst part of dealing with these guys is the damage done to my house. Rain gutters were ripped off and they cracked several of the roof tiles. And they never even mentioned the damage to me. Good thing I looked at my roof or else water would have flooded my house if it rained. And I know that these guys caused the damage because I had gone on the roof prior to the fumigation. They left all kinds of masking tape trash in the yard too. Contacted them several times to see if they will fix the damage but no response. Not even an apology. I actually got a lower quote from Xtermco but used these guys because they had a better warranty. After this experience, though, I wouldn't want them back on my property. Update: Emails were sent to Justin Duny, absolutetermite@icloud.com on 7/12/24 1:43 pm, and 7/16/24 7:10 am. They responded to my initial comments that I never contacted them. Still waiting to hear from them...they have my phone number and email address. read more

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I had my house tented last week. The technician broke the wall. When I reached out to the company, I was told they are not liable for any damage. This is not acceptable. Do not recommend. read more

Stay far away from this business!! They are a dishonest and fraudulent company that will rip you off. Their pest control is horribly ineffective and their technicians are rude, incapable and inconsiderate. They left my backyard gate open so my dog got loose in the neighborhood, they blocked traffic in my cul-de-sac because they were too lazy to pull their truck into my driveway, they actually increased the number of pests in the house by leaving bait inside to draw them in from the outside, and their treatments are vastly ineffective. Then, after i went to another company a few months ago, they invented an appointment that i NEVER made, and now want to charge me a $250 cancellation fee for an appointment I DID NOT schedule! They are a dishonest and fraudulent company that will rip you off. STAY AWAY! You will thank me. read more

I needed a re-inspection after finding some termite droppings around my house. Absolute sent James, their certified inspector. He determined these were old droppings pushed out of the crevices by ants. He then educated me on the fact that the ants live outside in nests in the ground and that they were just using the old termite tunnels for access to my house. He is knowledgeable, friendly, and really likes his job! read more

TL;DR Unprofessional. My time was wasted. I was lied to. The sad part, the owner who was also the job estimator probably doesn't even know his employees are destroying his business because he is so busy hustling jobs and his employees keep him in the dark. When I discovered I was being lied to by employees, I asked to speak with the owner. Instead , within 30 seconds, they had a person acting as the job foreman call. The job - Termite tenting for a single story, single family home. Incident 1 - Initial estimate: An in person estimate was scheduled followed by three email confirmations. Two for the correct time, the last, indicating the appointment was moved up an hour. Office calls after the appointment time and says estimator is running late and reschedules for two hours later. Office calls again after rescheduled time is missed and says I can either wait possibly three hours more or reschedule. Incident 2 - Rescheduled estimate: Estimator shows up two hours late. No calls from the office. I speak to him and let him know I didn't need the estimate and had already informed the company that did show up on time the job. He apologized but within minutes emails a quote $1,000 less. It caught my attention. I called and asked if it was correct, I was told he felt it only right after he wasted my time. I accepted his proposal and cancelled with the other company. Incident 3 - The F**kery Just the facts: - When proposal was accepted, spoke to the office and was told tenting would be done sometime before noon and I would receive a call the afternoon before to narrow down the window. - I received an email confirmation of the tenting appointment for noon. - Hotel prepaid. Deposit made for dinner reservations. - I get the call the afternoon before the job and am told 5pm-6pm. I say this doesn't work and I was promised a time at or before noon. I'm told she's not the usual worker so she doesn't know but after hearing I have non refundable deposits AND the email confirmation, says she will fix it and call me back. - Job set, between 10am - 11am. - Day of job, no one shows. I call the office at 11:40. She said they are running late and will be there between 2pm and 3pm. I ask if she is sure as it now means I need to cancel lunch plans. She said she will double check and call back. When she does, she said they only finished one home and have two to more before mine. Ummm, start work at 8am, one house done by 11:40 equals 3hr 40min? Without going over all the calls to fix this... THE LIE. I point blank ask if my job was really rescheduled or are they putting me off expecting to come at 5pm-6pm as set by their route planner. She tells me "I was told by the route scheduler to just tell you any time but he wasn't changing the schedule. That's on me." - Asked to speak with the owner and that's where the cover up previously mentioned happened. The intent was for me to waste my entire day and loose deposits because it wasn't their money on the line. Maybe it should be. Friendly but unprofessional employees who don't understand telling the truth allows a problem to be fixed instead of worsening the situation. ******** Addendum - The owner called and apologized for the incident, asked for some clarification and also mentioned some changes that have been made that definitely would make future customer experience better. Ultimately, lots and lots of dead bugs and hopefully all the termites are eradicated but the experience shouldn't be so difficult and frustrating. read more

Honest review on their "vault fumigation" services. Our cabinets came in for our kitchen renovation and I wanted to get them fumigated before install. I was able to get scheduled and everything was great until I found out this company doesn't have a vault. I found out at 4:30pm when they called the day before our service to confirm services. It was a total miscommunication and they said I'd have to pay a cancellation fee if I didn't want to go with them. You have to supply your own vault or closed off space. They suggested renting a U-Haul for my cabinets or using our own vehicle for the fumigation treatment which I was not comfortable with. In the end it worked out and by paying a little extra we were able to get our cabinets fumigated in their work van. read more

I hired Absolute Termite and Pest Control to do termite spot treatment in my condo. They were super nice right from my first phone call. They kept me updated with reminders and also called me the morning of. Their technician, Brian, was very professional, came right on time, dressed professionally as well. He was so friendly and efficient. I would highly recommend this company and will definitely hire them again (am now going to use them to do insect maintenance treatments. I was very pleasantly surprised at how professional and friendly this company was from start to finish. read more

Been a customer since 2022. They've done bimonthly sprays and tented my previous home. Very satisfied. Robin was great. Very thorough and informative. 10/10 recommend read more

Appreciate the service I received from Rodman. He was very informative, thorough & answered any questions that I had. Very satisfied with my fumigation. I'll definitely recommend to family & friends if they are in need of any pest control needs! read more

Amy was a great help with quoting prices for any service i was looking for. Provided great customer services, and is very knowledgeable about the services provided. She provided great recommendations to how often the service was needed. Even the technician Scott who came out was wonderful and really respectful!!! Highly recommend for people intrested to give them a call prices are great read more

Absolute Termite and Pest Control is the Absolute Worst company you could hire to tent. I hired them to tent my cottage rental and main house, starting with the rental. I read their lengthy Terms & Conditions which essentially absolved them of any liability for anything occurring as a result of tenting. I signed with the reasonable expectation they would be responsible and respectful, which their reviews seemed to boast, along with an exceptional level of care, and KHON2 news featured. Knowing there is also a pre-tenting inspection done reinforced these reasonable expectations. This was a mistake. After they completed tenting, I was doing work in the yard between the main house and cottage. I could not believe what I saw. There was a 4-5 foot opening in my very expensive solid aluminum fence. I guess this fence got in the way, though it was NEVER mentioned in the pre-tenting inspection as something that needed to be addressed prior to. So what did they do about this expensive fence that got in the way? They ripped that fence panel section from its posts and set it against some trees a few feet away. All the screws in the fence securing each panel to its posts are hidden under a vertical aluminum trim. When they ripped the panel section from its posts, these screws ripped the aluminum exposing uncoated aluminum to the elements and rainy Pali weather. They also ripped the gutter from the house. No one said anything...not during the inspection, not during the tent set up, not during the breakdown and not during the follow up inspection. My neighbors, tenants, and I have always had dogs. We had that costly completely solid aluminum fence installed for a reason. Had the dogs gotten out, many others could have been affected by Absolute's careless actions and thoughtless negligence. And why should they care? Their Terms & Conditions relieve them of any and all liability, so why not do whatever has to be done, no matter the damage or cost to the property owner, so that they can get as many jobs done and make as much money as possible...after all, it is swarming season. I stood there staring at this giant opening sick to my stomach. I've never had a company do work with more disrespect and disregard than care...until this one. To go to somebody's home and just dismantle and damage it with zero care for the people that live there is DISGUSTING! I've lived here my entire life, my father, his parents and so on before that, and every year it gets harder to afford it. Most people tent to avoid bigger expenses in the future. I now have more expenses currently because I hired Absolute. Their manager eventually contacted me offering a "credit to my account." But why would applying a credit to the next job, which would already cost 7 times more than the cottage, be appealing after they ripped out any trust I had in the company to begin with...not to mention the extreme likelihood doing so will only result in more damages I have to pay for. "Insanity is doing the same thing over and over again and expecting different results." Be smarter than I was and hire a different company. read more

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I have a property that was a cash sale with a very quick closing date. Wouldn't you know it the termite inspection was positive for dry wood termites. My closing date was within two weeks. My broker had a fumigation company but the soonest they could schedule was like two days before closing. So I started looking on Yelp and found Absolute Termite and Pest Control!! Although it was in the early evening I figured I'd call and leave a message and hope someone would call me back in the morning. But In like two minutes Justin called me back! And he was able to put me on their schedule to hold the date that was like 4 days away. Justin went out my property the very next day, gave me a quote, which I was able to pay on the app and like clockwork they arrived on the scheduled date tented my property. The next day they aired out the property cleaned up everything and sent me the warranty via email! Everything was soooo fast and efficient! Absolute Termite & Pest Control is like a well oiled machine! They really got their act together. His office staff is also very responsive. And his fumigation crew is very nice and explained everything and followed up to give me the all clear when they were done! I wish I could give Justin and Absolute Termite & Pest Control a 10 Rating!! PEOPLE don't waste your time running around getting quotes Just go straight to the ABSOLUTE BEST Absolute Termite and Pest Control!! read more

We had an ant problem, the first time they serviced our home it was awesome. After that they would just show up without an appointment. When addressed they apologized and let me know someone from their company would call first. The next time they arrived, I was caught off guard again I asked the tech about it and he basically just shook his head saying he would Inform the office again. He treated our place and a week later we had ant problem again. The office explained that sometimes that's how it is and if I would like to schedule another appointment sooner rather than wait for the regular monthly visit. I was very upset! The third and final strike was my scheduled appointment which I waited for no show no call I sent them an email they responded with the tech had a death in the family and that they left me a message. NO MESSAGE! I chose this company because they were a local company and I'd like to support them. VERY DISAPPOINTED! Save your time and money, bypass this one. read more

READ FIRST BEFORE USING THIS COMPANY!!! ABSOLUTELY NO ALOHA!!! My 83-year-old father-in-law needed his house tented for termites, so we requested quotes from several companies. We decided to go with Absolute Termite & Pest Control because they quoted us the lowest price and we wanted to support a locally owned business. We quickly found out that you get what you pay for! This company is very unprofessional, careless, will damage your property, accepts no liability, terrible customer service, and will blow you off after the job is completed. It is a true representation of the owner, Justin Duny. On the day of the tenting, the crew tried to lean their ladder against a gutter to access the roof. I was concerned that they were going to damage the gutter, so I suggested that they use another route to the roof, but they did not want to listen. On the day that the tent was removed, I got a call from the office telling me that my gutter was damaged. I asked if they will be fixing the gutter, and the response was, "they tried to bend it back and that is the best that they can do". When I got to the house and looked at the damaged gutter, I was pretty upset because their answer to bending the gutter back was unacceptable. The gutter was slopping in the wrong direction, and the weight of rainwater would eventually tear the gutter off of the roof causing more damage and possibly falling on someone/something below which Absolute Termite & Pest Control would be negligent. I quickly called the office to share my concern and asked if someone could come to the property to look at the damage. The person on the phone (Sharmaine) told me the crew did their best to bend it back and the field supervisor (Justin), who I assume is the owner was okay with the effort to fix the problem. She then tried to blame the damage on me. She told me I should have known that a gutter cannot support a 2500-pound tent. I told her you are the professionals. I hired you to do a job. You sent a person to inspect the property on 2 occasions and at no time did anyone say anything about my gutters will get damaged because of the weight of the tent. Why are you telling me this after the fact? I then asked to talk to her supervisor, and she told me she was the supervisor. I asked if she could come out and look at the damage and her response was, she doesn't go in the field. She told me she will not do anything to help me because I signed the agreement that waives liability to the company. I finally asked that she have Justin call me, so I could explain my concern. Justin did not call me back. The next day, I called Sharmain back and asked if the owner could call me because I was not getting any cooperation from her, and Justin was not calling me back. She promised me she would get back to me by the end of the day with an answer and let me know if the owner will call me back or blow me off. Guess what? No call back. I called Sharmain the following day and reminded her that she promised to call me back yesterday. She said someone will call me back at 5:30pm. I finally received a call back after 5:30pm with a message that the owners will not be calling me back because I signed the agreement. I am truly disappointed with the owners of this locally owned company. Absolutely no Aloha. People like this should not be taking advantage of other people, especially on an island where we all know each other. Bottom line - Don't do business with this company. They do sloppy work and don't care if they damage your property. They will just take your money and move on to the next victim. I hope Mr. Justin Duny will have the courtesy to call me back with an explanation on why he is taking advantage of people. read more

I have been a real estate professional for 25 years and can say with certainly that the level of service and accountability of Absolute Termite & Pest Control is incredibly low. We scheduled a termite inspection for a Wednesday at 1pm and they did not show up. Mari from Absolute said initially that the technician was late, but eventually we discovered she didn't have it as a confirmed appointment in her system. Then Amy her supervisor rescheduled the appointment for a Friday at 12pm. When Friday rolled around they called to say they couldn't come until 3pm. My client rearranged her schedule to come at 3pm and they didn't even show up nor call. I then called Amy to see what happened and all she said was "let me check the GPS" to see where the technician is. No apology was given so I asked Amy to call my client and apologize. I then attempted to schedule an appointment later on Friday and no response was provided. If a company cannot follow through on commitments, they are not worth hiring. An unaccountable company will not provide the service that you deserve. read more

BLUF (Bottom Line Up Front): Recommend using Absolute for your preventive ground termite treatment needs. Of the three companies that I received quotes from, Absolute was the least expensive; not only being the least expensive, but in my opinion, reasonably priced. Absolute was the quickest to respond to my request for a quote on Yelp. Showed up as scheduled. Finished as scheduled. Professional the entire time. What I didn't appreciate was Absolute requesting that I pay in full for the service PRIOR to the service being completed. I am going to pay AFTER the service is provided. I also think it ridiculous to request that I "review" your service PRIOR to you performing the service. After approving the quote and booking the service appointment on 31JUL, I received 7 emails asking me to rate the service received. Service scheduled to be performed on 18AUG. Cool your jets; you'll get rated AFTER the service is provided. Timeline & comments: Scheduled to arrive between 1100-1200, 18AUG. Kai is supposed to be tech. All interference (storage shelves in the garage) moved away from walls at 0830. 1104 18AUG Kaulana shows up and we discuss expectations. Kaulana tells me that Kai is sick and that's why he's performing the job. I request that Kaulana only use previous drilled holes; he agrees. I ended up not having to move the shelves in the garage; there are two sets of holes, one on the "step-up" of the slab in the garage and one immediately on the edge of the step-up. Step up is about 28" wide from the interior house wall. He's gonna use the holes on the lower slab. Walked around the house to see location of previously drilled holes. Confirmed ground treatment and general pest spray today. No fumigation. Sequence of events: drill all holes, then spray, then pest spray. Starts drilling at 1126 1140 asked questions about previous holes. Kaulana explained that they now use a termidor HE, which does not require holes every 12" apart (like they did back in early 2000's). Looks like I have two sets of holes that are 12" apart. So I agreed to every other hole, which should be every 24"-28" based on walking around with Kaulana. 1230 Kaulana finished drilling holes. Talk story with Kaulana 1300 Kaulana starts filling tank with water for termidor solution. Kaulana explains that he's only going about 1" deep for the "trench" on the gravel in front of the house. 1351 Kaulana going to Safeway to get something to drink/snack. He's already finished applying the termidor and he's letting it dry before patching. 1410 Kaulana is back. 1524 Patching and general pest spray completed. Discussed with Kaulana warranty specifics and when I could let the dogs out following the general spray. Paid invoice online and show proof to Kaulana. read more

No show, no call= no job. Waited two weeks for booking, I guess they do not need anymore customers. They can take me off their call list. read more

I have hired absolute termite and pest control. The price was the best on the island of oahu. Is the five stars go to amy. Amy is a five star employee. She went above and beyond. The day of the termite treatment unfortunately two workers hurt themselves so it had to be rescheduled. I didn't have to deal with an Automated answering machine because amy goddamn touched with me. She didn't leave me hanging. And the thing of it was.I could tell by her voice that she was very sick. It turns out that day.She was sick and couldn't go to work but made sure to get in touch with me. To let me know what was going on. Now that's a Five star employee! I had flown in from another island to get my father's house termite treated. The house is empty.My father is in hospice and if amy hadn't contacted me I would have been left hanging all day long. I will leave another review after the termite treatment is complete.But I felt amy deserved a five star review. I have owned several businesses and as the boss of a business.I know how important it is to have quality workers like amy. read more

When we decided to sell our place, the buyer chose this company for the termite inspection. The realtor said that the buyer read the reviews on Yelp. The inspector came to look at our place. Granted, we were still in the process of moving out. Our place looked messy. We asked if that will affect the inspection, the inspector said no. The inspector looked around at our place for about 20 minutes. We asked if we needed to move our stuff. He said no. Afterwards, he said all looked clear of termites. After a couple of days, we received the report. The inspector said he could not see the details of the corners, and the areas in the closet due to our possessions hiding it. He wrote about how we put our stuff in front of areas where he needed to look at. He complained that we did not help him out. Remember - we asked him if we needed to move our stuff he said no. Then he wrote he did not see any termite issues in our apartment. Seriously, why this passive aggressiveness in his approach to his inspection? I had to pay well $372.00 for his "inspection". Was it worth it? Not really. read more

I requested March 27 to have service around my house and got an appointment on Saturday at 3 pm. I got a message from them to confirm. Aloha Kekoa, It was great speaking with you! I will have you for this Saturday at 3pm. Then I was there Saturday from 2:30-3:30pm. And no call or show. Then I get a call from Sammy at 3:43pm that he is running late. First impressions are very important. Not acceptable. You can't run a service if you don't make your appointments. Very disappointed. Just make sure you do the calling and confirming or you'll be waiting a long time for No one. read more

On July 1st late at night I had requested an emergency treatment for commercial kitchen . The very next morning I received the note that someone would be there the following day and this is where I met Mike . MIKE was very thorough and completing his treatment and educated me how I could better prevent another infestation and keep control of the pests . I'm very grateful to Mike and ABSOLUTE PEST CONTROL for what they have done for us . Mahalo and Aloha Touch aHeart read more

The office girls were great and welcoming! They were able to accommodate me for my appointment and when Cody arrived he was very informative for any questions I had regarding the treatments. read more

I had them come to my house for a service and after we still had a pest issue. They came back out and sprayed again to no avail. I was then charged for a future service even though I cancelled before hand. They have refused to refund the charge for the service they did not provide and had no written contract to deduct a charge from my bank. Numerous messages left for management have gone unreturned. I would not recommend this company. read more

I've had a rodent problem in my small one bedroom apartment and my landlord agreed to go with a company that did a free estimate (I know he wanted them to identify the problems and he would go with his own "contractor" who'd been to my apt twice before and effectively did nothing). In order not to waste their time, I told them this and convinced my landlord to reimburse me the rodent hole closure just in my apartment as he refused to take them up on the bait boxes and servicing they suggested. The estimate/"inspection" of my appt lasted all of maybe 10 min. The tech Kai identified two holes in my kitchen. Unfortunately I had to wait another week and a half for them to come back and I was so excited to get this taken care of as living with rats has taken a toll on my sleep schedule and anxiety. Kai came back with another tech and it took them about 30 min to caulk 2 holes under my sink and behind my fridge. The service came out to $260. The next morning, less than 24 hours later I found evidence of a rat having been in my kitchen with scratching at the cupboards and an eaten peanut butter cup (in a sealed package) I had sort of left on my counter to gauge if they were really gone. Obviously not. I called them to ask for someone to come back and look for another entry point and she basically refused with little to no explanation other than they don't do that. I explained I don't think this is acceptable considering the time and effort put into the inspection and repair and the cost of it. She said she'd send out a manager the next day. My mom, concerned about the issue as it's a safety and sanitation issue, called also and was instead convinced to have baits and traps put out for an additional $260, which I honestly did not want and I feel terrible she paid out of pocket for. They basically told her a rat must have been in the apartment in the middle of the day while they were doing work instead of they missed something, which frankly I don't think is the case. They could have at least glanced around my small apartment to ensure there wasn't one somewhere if that's a possible problem. They sent another tech that afternoon who sort of just got to work placing traps in my kitchen and closet. Maybe 6 in total. In the closet he identified another potential entry point but said he did not have the tools/equipment to do anything about it. He felt bad for me and tried to call the company to ask if they had to charge me and the answer he got was yes, my mom was already charged... as if refunds don't exist. I'm giving 2 stars because everyone who works there is really pleasant and nice but that doesn't do much for me when I'm worrying every single night about rats within feet of me as I live in a 500 square foot apartment and I've paid $500+ for no results. I feel like I'm at least owed a refund for one of these services and for sure someone to come back out and seal up the remaining entry point (what was paid for). I'm super disappointed and still experiencing so much anxiety from this. read more

Ive used these guys twice already. My mom lives out on the North Shore but they had no problems driving out there and handling business. They did a great job both times getting rid of all the wasps and yellow jackets. Will definitely continue using them at least once a year. read more

Absolute Termite and Pest Control is a great company to help with your pest control! And the wonderful service person, Brian, who has been to my condo a couple times, represents them perfectly. His professional but friendly service is so appreciated these days when many people care little about their performance at work. read more