First time at this store , it's huge and I think they have the biggest variety of cichlids I could…read morefind so far in New Jersey. Got myself some amazingly beautiful fish , customer service is great and the staff seem to be very knowledgeable. The only thing I think needs to be addressed is the fact the floors are very wet and slippery everywhere . They should have someone assigned just to make sure floors are dry and no one will slip . Aside from that I would definitely go back to buy fish there . They look happy and healthy

My family and I have recently took on the hobbies of taking care of fish. Like any beginners we try…read moreout Petco and PetSmart. It wasn't until we discovered fish hut, that I think this is the best fish store around. The first time I came here, I was completely amazed. So many different kinds of fish that I've never seen before. I was literally in there for hours. The staff are super nice, super knowledgeable, and just a pleasure. For the first few months of taking this hobby, I went to this store every single week for about two months. The fish that I've gotten from here have never gotten sick. I will come here continuously until I decide that I will no longer be a fish owner. I highly recommend this place to all experts and beginners alike. Thank you guys for making fish caregiving a pleasure.

I wish I had read the reviews before placing my order. I ordered a fish on July 19 and was told it…read morewould be shipped, but it was never packed or shipped. I waited patiently and received no updates or resolution. This was a very disappointing experience. Based on this experience, I would rather buy from Predatory Fins or Monster Aquarium, where customers seem to receive better service and their orders are handled properly. I hope the seller improves communication and fulfills orders as promised so other customers don't have the same experience.

Terrible business doesn't answer texts calls or emails repeatedly lied about shipping my order out…read morebeen waiting 3 weeks always an excuse to why my order doesn't ship I just want my order and Marlon keeps giving me the run around buyer beware

This all started when I bought my 2.5-year-old daughter some fish from a big-name pet store. She…read morewas completely happy with the typical 5-gallon tank setup... I was not. Like any typical dad, I had to go much bigger. After finding the tank I wanted, I called several local "upscale" fish and pet stores in Westchester, but no one had it in stock. I even called the manufacturer, and they told me that Beital's Aquarium was definitely the place I needed to contact. I called the next business day, and what I believe was the owner answered. Right away, he started calling his supplier while I was still on the phone trying to track down the exact tank I wanted. That level of service was impressive. Within about 15 minutes, everything was handled and I was able to place the order. He even matched online pricing. Since that first phone call, I've been making the drive from Westchester to shop there for some really amazing fish. Anytime I have questions--or even random algae problems--Craig, the owner, has been an absolute expert and incredibly helpful. You can tell he has years of experience, and it makes a huge difference for customers like me. Great store, great service, and an owner who truly knows his stuff. Highly recommend.

Best aquarium service I have ever experienced. The owner and…read morethe staff knowledge are outstanding. Honestly explaining any little details for any need. The owner Craig is one of the most reliable,helpful, and honest persons I have ever met. He is the one who helped me set up my saltwater tank with all the automated water filter system, cooling and so on, he was there overseeing the project making sure everything will turn out the way it supposed to be. Guided me through all the details, making sure I comfortable and happy with my fish tank. And he is there to help me out 24/7 with any kind of aquarium emergencies. So all being said, go visit his shop you won't be disappointed!!!! Thank you so much Craig , and a big thanks to your team! You are the best!!!

I've been going to Ely's for over 20 years. It's a family business and the owner is knowledgeable…read moreand dedicated. I love seeing the Koi outside the store. Their fish are healthy and they always get me the specific fish I point out in the tank. I love that they use bubble filters and the sound of them all going when you walk around.

Been shopping here on and off for 15 years (moved out of the area and back). This place is the real…read moredeal for any serious aquarium keeper. Tons of freshwater stock variety - very healthy fish and plants. If something looks off, they won't sell it. Good selection of equipment and supplies at very reasonable prices. If there's a specific plant or fish you're looking for and don't see, just ask. They will order it. Steve is the best! I won't go anywhere else.

Was on a search to find the perfect fish spot! This met all my needs, with the friendly welcoming…read morewhen you walk in, to the clean and friendly fish! I definitely will be coming back.

They have everything you could ask for and the staff is very helpful I found a new fish store for…read moresure

Absolutely DISGUSTED with my experience at Pet's Place II…read more I brought merchandise into this store with the understanding that I would receive store credit for it. THEY KEPT MY MERCHANDISE, NEVER GAVE ME THE CREDIT, and are now denying the exchange ever happened. So apparently they think it's acceptable to keep a customer's property and give them absolutely NOTHING in return. That alone should tell you everything you need to know about how this business treats customers. And the store itself? EMBARRASSING. The place looks like it has been completely neglected. Tanks full of algae, dead fish, barely any inventory on the shelves, and an awful smell throughout the store. For a business that's supposed to sell and care for animals, the condition of what I personally saw was disturbing. Then there's the customer service -- absolutely HORRIBLE. When I tried to address the situation, instead of taking responsibility or trying to resolve it, I was treated like shit. I've rarely dealt with a business that showed this little respect for a customer. Pet's Place II: You don't get to take someone's merchandise, promise credit in exchange, then keep the merchandise AND refuse the credit. If you're not going to honor the exchange, GIVE ME MY PROPERTY BACK. I would NEVER bring merchandise here for trade or credit again, and after seeing the condition of this store and experiencing the way they treat customers, I wouldn't spend a dime here either. AVOID THIS PLACE. There are plenty of pet stores that actually value their customers, maintain their stores, and stand behind what they agree to.

Awful experience Review below…read more I recently returned to this store after a fish I had purchased there a few months ago passed away, and unfortunately I had a very upsetting experience. I was the only customer in the store, store doors were wide open with the undeniable overwhelming smell of pot. Both employees repeatedly walked away from me while I was simply trying to buy a replacement fish. They kept trying to up-sell & I explained that I only needed the fish and was ready to pay, but I still felt ignored and treated with hostility. While I was on the phone speaking to my mother in another language, one employee made a comment along the lines of, "If you can speak another language, so can I," after speaking under her breath in a very harsh & angry language, to the 2nd employee. The entire interaction made me feel singled out, uncomfortable, and unwelcome. Whether intentional or not, the experience felt disrespectful and discriminatory. I ended up leaving without making a purchase and looked over my shoulder to see the 2nd employee glaring at me through the front door. I went to PetSmart instead, where I was treated kindly and professionally. I believe every customer deserves to be treated with basic courtesy and respect, regardless of religion, appearance, or the language they speak.

I spent nearly $200 on tank products only. An employee advised me to buy from them the used sponges…read moreinstead brand new because they contained beneficial bacteria. Later, on night I saw what appeared to be a large number of parasites (see attached pictures). I obviously didn't want that in my home, so I discarded the sponges. When I returned to the store, he looked at me as if I was ignorant for throwing both sponges away, and the only explanation he gave me was, "Those are worms we feed to the fish here, and they hide in the sponges." They didn't even apologize for not mentioning the worms, nothing at all beyond what I described above. It was so upsetting. I ended up cleaning and throwing everything out that same night, driving myself crazy over it... horrible experience with them. Edited: It's crazy how other customers in their reviews (old post on Google ) are also talking about parasites and worms from this store. Thank God I didn't buy any fish. I only bought things to get the tank ready - plants (which went straight into the garbage), air system; air pump, tubing, sponges, a heater, and other accessories, but no fish. This place is disgusting. I wish I could post the video.

I was nervous about adding these fish to my collection called and spoke to the owner then placed an…read moreorder on line delivered via UPS. Well packed with excellent instructions for adding new fish. Great quality and color. Larger than expected. I made a mistake entering my address a second quick call issue fixed. Excellent arrive alive fish warranty.

Great choices and service, availability of merchandise corals and fish. Live rocks …read more Great choices and service, availability of merchandise corals and fish. Live rocks .

Horrible business ethics.... I came from far away to this store.. the website says open till 7.. I…read morecame and it's closed.. another customer posted a similar complaint.... really bad for business ethics.