Absolutely DISGUSTED with my experience at Pet's Place II. I brought merchandise into this store with the understanding that I would receive store credit for it. THEY KEPT MY MERCHANDISE, NEVER GAVE ME THE CREDIT, and are now denying the exchange ever happened. So apparently they think it's acceptable to keep a customer's property and give them absolutely NOTHING in return. That alone should tell you everything you need to know about how this business treats customers. And the store itself? EMBARRASSING. The place looks like it has been completely neglected. Tanks full of algae, dead fish, barely any inventory on the shelves, and an awful smell throughout the store. For a business that's supposed to sell and care for animals, the condition of what I personally saw was disturbing. Then there's the customer service -- absolutely HORRIBLE. When I tried to address the situation, instead of taking responsibility or trying to resolve it, I was treated like shit. I've rarely dealt with a business that showed this little respect for a customer. Pet's Place II: You don't get to take someone's merchandise, promise credit in exchange, then keep the merchandise AND refuse the credit. If you're not going to honor the exchange, GIVE ME MY PROPERTY BACK. I would NEVER bring merchandise here for trade or credit again, and after seeing the condition of this store and experiencing the way they treat customers, I wouldn't spend a dime here either. AVOID THIS PLACE. There are plenty of pet stores that actually value their customers, maintain their stores, and stand behind what they agree to. read more

Awful experience Review below I recently returned to this store after a fish I had purchased there a few months ago passed away, and unfortunately I had a very upsetting experience. I was the only customer in the store, store doors were wide open with the undeniable overwhelming smell of pot. Both employees repeatedly walked away from me while I was simply trying to buy a replacement fish. They kept trying to up-sell & I explained that I only needed the fish and was ready to pay, but I still felt ignored and treated with hostility. While I was on the phone speaking to my mother in another language, one employee made a comment along the lines of, "If you can speak another language, so can I," after speaking under her breath in a very harsh & angry language, to the 2nd employee. The entire interaction made me feel singled out, uncomfortable, and unwelcome. Whether intentional or not, the experience felt disrespectful and discriminatory. I ended up leaving without making a purchase and looked over my shoulder to see the 2nd employee glaring at me through the front door. I went to PetSmart instead, where I was treated kindly and professionally. I believe every customer deserves to be treated with basic courtesy and respect, regardless of religion, appearance, or the language they speak. read more

Upon walking into Pets Place II, I was horrified to find animals in inhumane and miserable conditions in this pet store. When the new owners took over, they turned half the store into their own personal zoo where they keep animals as pets. These animals are in cages too small, are not socialized and look stressed and unhappy. For example, any person who cares about the wellbeing of pets knows that rabbits should be kept in a minimum of a 4 foot by 4 foot pen. The standards have changed with research and rabbits need to run and play. There were multiple rabbits, including a very large one in those small rectangular cages. This pet store knows these cages aren't humane, because they don't even sell them. They sell a larger (although still not ideal) size. Rabbits are like dogs and need to be constantly stimulated and given attention. The large rabbit in the cage looked defeated and miserable. There were birds crammed into small cages, unable to move comfortably or fly. These cages would be bad for ONE bird, let alone two or three. Guinea pigs and rats without a house to hide in, forced to feel unsafe and have no where to retreat to. No toys or places to climb, doomed to live their lives in rectangular prisons. These cages are absolutely unacceptable and to not house these permanent "pets" in conditions which show love and care for the animals are not only selfish, but bad examples of appropriate pet care to customers who would trust a pet stores advice. If you cannot give an animal the proper space and setup it needs, STOP KEEPING THEM. You are jeopardizing their health, well-being and quality of life doing so. Just because you feel emotionally attached to an animal does not mean you can keep it in your store day and night without enrichment and interaction. It is criminal. Pets Place 2, I expect things to change. These practices cannot go on, and animal welfare authorities will be contacted if a change isn't made. Do better. I used to love this store, but it is obvious that things have changed for the worse. read more

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Don't listen to Anthony P. The fish that he was crying about were on hold for me. I am not an employee. I spoke with the Amazing staff here looking for a complete school of these fish. Omar the owner of the store informed he would be putting them on hold for me and he will let me know when they will be ready for their new home. Omar and his staff care about their customers. Omar wanted to ensure that the fish are healthy. Unlike most of businesses In the area... Omar and the staff do not want to put out a bad product and they actually care about their customers. Don't listen to this cry baby. Enjoy your petsmart fish.... Waaaa waaa I can't recommend pets place 2 enough. You will have a great experience and will have a healthy and happy family pet to boot.. Don't listen to the haters just because they didn't get their way... read more

Some of the most knowledgeable pet shop owners I have ever met! Omar helped me set up a aquascaped fish tank with plants and beneficial bacteria. He knew exactly what fish would do well together and tested our water numerous times before giving us the green light to bring home fish. We now have a beautiful healthy tank. Omar took the time to let my daughter hold his animals. You can tell than Omar and his partner care deeply for their pets. Everyone should support this business over the large corporations who could care less about individual creatures. read more

One of the best pet shops in the area. Their aquatics section is one of my favorite. Omar is an absolutely knowledgeable aquarist, and very personable. He loves to talk about animal care! It is a locally owned shop owed by pet care fans. What is not to like? Okay, one more tiny thing they could work on: their small pet care section could be more forward thinking in terms of modern hamster/mouse/etc pet care. It's not their specialty, and their hamsters always seem content so it's not a major thing but larger wheels, larger cages, etc I think would be a lot more informative to the future pet owner than Kaytee products. read more

I have been going to this place for a while. Not the most organized run store but that's okay. I never complain but today was my last straw, I saw some fish that I would like to purchase but low and behold someone had 25 of them on reserve, and I'm pretty sure it was a pet store employee which means they are taking preferential treatment over the customer. I asked if they could spare 2 out of the 25 and they said no which I thought was ridiculous. I asked them when they put the reserve sign and they said last week... there should be a 24 hour holding period, not treating other customers better than others. They lost the sale and my business read more

Excellent place! I go here all the time for the friendly and knowledgeable staff. They have a great variety of fish and small animals. I have gotten a bearded dragon and four tanks worth of fish and supplies from them. Omar is amazing and like a savant with aquariums. He even patiently tried to teach me how to run a planted tank but I messed it up - not his fault I didn't listen. Some of their prices are a bit higher compared to chain stores, but what you are paying for is the advice, understanding, tips and friendliness you don't get elsewhere - which is well worth it. Also, support small business! read more

I used to come here all the time for feeders for my frogs. I was told by Omar to sign up for their stupid useless card and that it would help me save on feeders, just to be told the following visit that the card doesn't work for feeders. Whatever that's not a big deal. The issue is the fact I was paying nearly 8 dollars for 6-10 feeder minnows/ goldfish there. That's absurd. The petsmart across the street has them for 20 cents a fish. I'd even put my money on it saying the owners go there to restock and up charge 3x the price. I bought a Pac-Man frog here for 55 dollars. A simple albino that can be bought at a expo for about 20. If I wasn't impatient I would've waited LOL. I saved a Pac-Man frog from the clearance of a petco for 10 dollars that was in much better shape than the Pac-Man frog I got from them. Omar also told me over the phone there's "no correct way to handle a tarantula". Very little knowledge on inverts, don't go there for them or any help with them. Their red knee or fire leg, I forgot which of the two they have in stock are also going for 180 which is insane. They can be found for 60-80 online or at petsmart across. Spiders are acceptable to save from those stores. Don't fall for their 10 gallon tank deal lol. They'll try to sell you a 10 gallon any chance they can. (I fell for it, and they still tried to sell me them when Id go in) I'd say only come here if you need cork, substrate or a tank. But even that there's buyer beware as the zoo med tanks are up charged there. There's many other fish and reptile stores near by that have better prices and more exotic fish/ animals. They also do not accept Apple Pay! Lodi has a great store. I'd recommend going there read more

The employees are helpful and knowledgeable. The owner "Omar" is an aquatic genius. They take great care of the animals. Unlike peto or Petsmart. read more

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Very friendly and helpful with their knowledge and willingness to talk to you and give good advice. Omar is a man who loves what he does and ya can tell he enjoys his business. Thank you for your time. We'll definitely be back to learn more about what we need for our pet family. read more

This Fish store has so many beautiful fish and every possible accessory that is out there to make your fish tank gorgeous. We went here to see if they had any new fish we can add to our tank and they had so many it was hard to choose. We needed some coral to add to the tank as well and they have so much to choose from, walls and walls of coral in every size, shape and color you want. The staff was extremely helpful and eager to assist us and directed us to what we were looking for. We will go back to this store for sure since building a tank is so addicting.. you just cant stop adding to it and places like this draw you back in to get more. read more

Matt was so helpful! He step by step guided me through a full water change of my fish tank, and more! This place has been around since I was a kid, and has stood the rest of time (it resides next to the former Toys R Us on 59 W.) read more

Pets Place II - Great pet store! Been here forever! - Pet Stores Near Me - Nanuet, New York

Pros: - knowledgeable about fish - Descent variety of fish Cons: - Triple markup on fish ( do yourself a favor, look around since the mark up on fish is 2-3 times of other stores prices) - Dishonest owners: will promise you much but deliver none With the abundance of the fish stores around I will be avoiding this place like a plague. read more

BEAUTIFUL Pet Store! It's amazing how much they were able to put in such a small store. They have everything--birds, reptiles, hamsters/small rodents and FISH! My favorite part was the fish section, there were so many beautiful and uncommon fish, all in great-looking condition. I wish I lived closer, I'd be in there every day. I've heard some bad things about the owner, but I've thankfully never met him. But as for the staff, I've had nothing but good experiences with them. All so nice and knowledgeable. Any time I'm in Nanuet, I'll be sure to stop by. read more

Went to this pet store today with my boyfriend to kill some time and was disgusted by the way they are keeping these poor animals. Between the chameleon sitting in a water filled display and the crusted geckos in cages that look like they haven't been cleaned in years i don't know what's worse! Not to mention that the crusted geckos had no water supply. Absolutely disgusting how they treat the animals. 1 star only because I can't give 0 stars. read more

Pets Place II - No water and absolutely filthy. - Pet Stores Near Me - Nanuet, New York

Great support staff, always friendly and helpful. They have a number of extremely knowledgeable aquarium people, Omar being one. Highly recommend. read more

This is a gem of a pet, fish and supplies store. Unlike big box stores, you get personalized attention to help you to choose and maintain your pets. Omar is very personable, knowledgeable and helpful. He went the extra mile to figure out and solve the problem with my turtle filter. read more

I went to this place to buy my niece a bunny for her birthday. On Thursday I paid for the bunny in full and told them I will get it Saturday. On Saturday the bunny I bought had been resold or died. The bunny was a specialty lop eared bunny. The manager insisted it didn't die but he couldn't tell me where it went. After fifteen minutes of arguing with the manager his clerk yells at my children because one of them tapped a fish tank. As I proceeded to tell her not to talk to my children the manager took out a rabbit that looked like it was found in a park and says that he will replace my specialty bunny with this mutant of nature. At that point I just asked for my money back which was kindly accommodated. My favorite part was when the manager said the bunny cage was mislabeled and it clearly says "hold for Blanch." This pet store is inept and incompetent. They couldn't hold bunny for 48 hours without screwing it up. I personally think the bunny died because the manager could not tell me where it was. He wouldn't even check the receipt book to see if it was sold. Seems like a dead bunny to me. I wouldn't buy anything from this place. read more

Not a fan of this place. Went in to browse and potentially pick up some supplies for a new aquarium setup (water conditioner, decor, thermometer, etc.) but be warned: If the employee working there thinks you look "suspicious", he will follow you around the store with his arms folded and just stand there staring at you while you are trying to shop. The prices are not very competitive, and someone trying to hover over you while you browse is uncomfortable and quite offensive, to say the least. When I realized what was going on, I promptly left and spent my money at two other pet stores in the immediate vicinity. With so much competition and choice literally down Rt 59 between locally owned businesses and big box retailers, there is no point of patronizing a business where I don't feel welcome. read more

This is a very cute pet store. I bought my hamster here 3 years ago (still alive) and came here frequently to pick up food for it along with bedding. The staff was always very nice to me and always helped me when I needed it. They also knew a lot about all the animals and items they were selling in the store. The only reason why I have not been there lately is because I do not go to school in this area anymore. My friends and I always found joy coming here. The staff always let us play with the ferrets and other creatures in the store. The have a HUGE selection of all different species of fish. Each and everyone of the animals here, including the fish, were all lively. All the cages and fish tanks I noticed were always clean. If your a frequent shopper, they also have a discount card you can get here. read more

Small and cute petstore, I come here mostly for the fish section but they also have reptiles and small animals. I bought two of my bettas here and they're not just your average plain colored ones! Pricing was fair for them considering how they looked they cost me from 13- 20. They also sell different kinds ! Ive had imported bettas that cost me around 30 plus shipping so this was definitely worth it from my experience. Their plants are also healthy compared to other retailers, and the fish are maintained well. Friendly staff, and enjoyable experience :) read more

Pets Place II - Dragontail betta - Pet Stores Near Me - Nanuet, New York

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I own a large saltwater reef aquarium and come here regularly to check their inventory and discuss saltwater concerns w/owner Rob. They always have quality inventory and Rob is a very knowledgeable salt and fresh water aquarist. Decent prices, healthy animals and corals, and a knowledgeable & friendly staff, always make for a pleasurable visit. I highly recommend anyone interested in either fresh or saltwater aquariums make Pets Place II a regular place to visit. read more

The store is a decently sized store with a nice selection of freshwater fish, saltwater fish, and coral. All of the fish I have got from them are doing well except one fish which died on me. They also have a good selection of fish food (including frozen) and fish tanks. Their reptile section is decent with a few snakes and lizards. They also carry some small animals and supplies. It is a quaint shop with good selection and is well staffed. My only complaint is that their prices are a little high. They also have a card for members which gets you a discount for 5% I believe. read more

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Zero stars and absolutely never coming back here again! Came in to buy a new fish for my 10 gallon tank (already have one fish at home). Ended up buying a decently expensive fish and had it acclimated to the water prior to placing into the tank. Not even two hours later and the fish was dead. Tank was clean, water was tested, and the fish I already owned got along great with the new fish. The next morning, my fish that I had for over 6 months was now also dead. Immediately called the store and they stated they would refund/ replace the fish, however, I needed to bring a water sample. Went over with a water sample, to which they stated the water was perfect. They stated they weren't sure what happened with the fish nor why my fish of 6 months also died... once he realized I wanted a refund, he then stated he needed to check the water again to which it came back with multiple problems...... he just said it was perfect and now it had problems? Wouldn't give me a refund. Went to petsmart down the road to have the water checked and surprise surprise, the water had no problems. What a scam this place is. Now I'm out the money and my beloved fish. read more

the place is really clean and people are informative if you find them in the labyrinth the little shop is. I used to come here as a babe and they had the most awesome animals. they've obviously downsized and I was sad they had barely a snake collection so I had to go elsewhere. overall, all the animals I've bought here- chinchillas, rabbits, canaries, etc; were always very healthy and stayed with me past their life expectancy. I recommend this store, just needs more mammals and reptiles. I'd say their primary focus is just fish. also, this is the priciest pet store I've been in.. so, four stars. read more

This is a great specialty shop. You can find many species here that are rarely available. The staff is very knowledgeable, friendly, and helpful. They have a very good stock of foods, supplies, and equipment as well. The pricing is fair. I highly recommend this store to both beginner and advanced tropical and salt / reef hobbyists. Great place to visit regularly. read more

Probably the place with the most exotic fish in rockland. You can't get half the stuff they have here at pet co. sometimes i will just go there to look around, and they have some nice fish. huge stingrays , giant fish , etc. only complaint, some of the animals don't have too large of a cage/tank. eg. the betta cups , though i guess that's pretty standard now. i guess this is justified by the fact it's a temporary home, but they do give you very good advice when purchasing an animal, such as tank size or what they need to thrive . read more

i got my bunny there 4 months ago and yesterday she passed away. mind you she's only about 8-9 months old. they couldn't even really tell me much about her. when i got her, there was a bunny beside her who was clearly in distress, neglected and dying. i was going to get that bunny to try and save it but there was obviously no hope. i saw my baby girl hopping around and healthy looking so i took her home with me. my girl was healthy and then all of a sudden out of nowhere got an infection in her bloodstream. i took very good care of my bunny, i loved and love my bunny very much and now all i am is left heartbroken. i do not recommend getting your bunnies here. read more

Please do not give greedy owners your hard earned money. Really, it's not like you are supporting a mom and pop store here. $15.99 for the smallest bag of Stella and Chewey's??? It's $10-12 everywhere else. Selection wasn't great. Was greeted nicely but seeing the rip off prices, I got so turned off I left. I LAUGHED at the fish food prices. $41.99 for a 1 GALLON tank that is less than $25 anywhere else. $12.99 for the smallest lowest quality toy they have. $5 at petsmart. I don't even have the energy to go on. Unbelievable. It's good that they sell so many raw food products but come on! This is just greed and nobody should be supporting this. read more

Been a customer of this place for about 3.5 years. I've never had any problems and they are always very helpful. I go to this store primarily for livestock and equipment for my saltwater reef tank. Rob has always been a huge help for me when discussing setups and system options as well as appropriate livestock for my tank. I have no problem supporting this local business and will continue to be a happy customer. Keep an eye out for coupons in the local mail, also periodic sales they have which you will find out about if you are on their email distribution list. Also make use of the loyal customer card to save ~5% on future purchases. read more

I'm a long time customer. I like the help I get from the staff whether I have questions about fish, rabbits or doge. The prices are a little more expensive than at box stores- however I feel that I'm paying for the experience and service. read more

I have always dealt with a Mom & Pop store for my fish tank needs. I dealt with another store for years in Nanuet but Fred closed up. I had to deal with Petco, Pet Smart & Pet Goods. I'm not saying anything about these stores, they met my needs..... I had gone 1 time into Pets Place II & found exactly what I was looking for right away. I recently re arranged my fish tank & really DID NOT want to deal with those above stores. I made a trip to Pets Place II & have been dealing with them now for a couple of months. I'm so glad I decided to go back to them. Their knowledge about fish, plants & tanks have totally surprised me each time I walk in. Their stock of freshwater and Saltwater fish are so well taken care of. It's nice to be remembered (maybe not by name yet) but Omar remembers my tank because of the blue Parrot I have. I've dealt with him, Sam & Rob the owner. There is no issue or problem they can't help you with & if they can't answer it, they will get the answer for you. The other stores I mentioned are GREAT for simple pet needs, food, treats & collars but for your fish needs, do yourself a favor & deal with Pets Place II. "$$" read more

We have been long time customers. We have recently got into salt water fish and the staff at Pets Place supplied us with all the info and reagents we needed. Our tank has been successful for 6 months now. Their prices are a bit higher than other pet stores but the variety, quality and warranty are well worth it. We have purchased Guiney Pigs, Parakeets and Fresh Water Fish from them and have been very happy with the animals. Our last Guiney Pig lived for 9 years! read more

Went in to buy a heat fixture for my turtle tank with my wife. The one they had in stock was $30 over the price of a popular online store. I was approached by who I believe was the manager asking if he could help. I'm not very comfortable asking for discounts but I did ask if I could possibly receive a discount and was immediately laughed at when I mentioned that a competitor was selling the same item for a significantly lower price. I even showed him my phone as proof. I was then reprimanded and told that as a smaller store, he had to keep the price as is. By this point I wanted to leave but was embarrassed by how poorly he treated us that I just stood there a bit frozen. Not a minute later and he approaches us again and once again, I say to him I'd like to buy it but the asking price is just a bit too high. He rudely responds by asking if I have children and that "if you did, you wouldn't ask and just buy it." I was completely floored by how inappropriate this store representative treated us. I told friends and family of the interaction and not to shop at this place again. I bought the heat fixture that same day online and had it the following day and saved quite a bit of money in the process. Lesson learned. read more

Went to buy a cockatiel. Honestly, great pets, but horrible conditions. Cockatiel was crammed in a small cage, nowhere near big enough to keep it somewhat happy. However, it's a sweet bird and already hand tamed. When I took it home, i discovered on its wings that it already plucked some of its feathers, with a small bald patch on the side. The employees said that it was because it was a 7 week old bird, but the feathers were 100% plucked. Manager was also extremely rude over the phone. Only 2 stars because the bird was hand tamed and sweet. read more

Whether you are interested in pets or supplies for your pets, you will enjoy your shopping experience here. The owner and staff in the store are very knowledgeable and courteous. They consistently provide excellent service with a positive attitude. It is a pleasure to shop at this establishment. read more

Its a good pet store. They always have fish when other stores don't. Prices a little bit on high side but you don't mind spending it when you see a nice specimen. They do have som hard to find animals which no one else carries. Great staff give thme a lot of credit. Seen some weird dumb customers in their who have nothing better to do then to break balls. Overall a good pet shop. read more

They make a ton of money selling bunny and bunny supplies and not giving correct information. Refuses to learn, all they care about is the money. Don't believe me? Go in their and try and buy a bunny, and tell them you have all the items already and you buy food from chewy online. Tell them all you need is the bunny. They won't sell it to you. They are all not spayed/neutered no matter what they tell you, they sex them wrong, and they give you INCORRECT AND UNSAFE INFORMATION. They only want the money. This is NOT a place that cares about their animals. This place should be shut down!! read more

I love them. Good people. I bought a bamboo shark with them, and it is doing very well.