Awful experience Review below…read more I recently returned to this store after a fish I had purchased there a few months ago passed away, and unfortunately I had a very upsetting experience. I was the only customer in the store, store doors were wide open with the undeniable overwhelming smell of pot. Both employees repeatedly walked away from me while I was simply trying to buy a replacement fish. They kept trying to up-sell & I explained that I only needed the fish and was ready to pay, but I still felt ignored and treated with hostility. While I was on the phone speaking to my mother in another language, one employee made a comment along the lines of, "If you can speak another language, so can I," after speaking under her breath in a very harsh & angry language, to the 2nd employee. The entire interaction made me feel singled out, uncomfortable, and unwelcome. Whether intentional or not, the experience felt disrespectful and discriminatory. I ended up leaving without making a purchase and looked over my shoulder to see the 2nd employee glaring at me through the front door. I went to PetSmart instead, where I was treated kindly and professionally. I believe every customer deserves to be treated with basic courtesy and respect, regardless of religion, appearance, or the language they speak.

Upon walking into Pets Place II, I was horrified to find animals in inhumane and miserable…read moreconditions in this pet store. When the new owners took over, they turned half the store into their own personal zoo where they keep animals as pets. These animals are in cages too small, are not socialized and look stressed and unhappy. For example, any person who cares about the wellbeing of pets knows that rabbits should be kept in a minimum of a 4 foot by 4 foot pen. The standards have changed with research and rabbits need to run and play. There were multiple rabbits, including a very large one in those small rectangular cages. This pet store knows these cages aren't humane, because they don't even sell them. They sell a larger (although still not ideal) size. Rabbits are like dogs and need to be constantly stimulated and given attention. The large rabbit in the cage looked defeated and miserable. There were birds crammed into small cages, unable to move comfortably or fly. These cages would be bad for ONE bird, let alone two or three. Guinea pigs and rats without a house to hide in, forced to feel unsafe and have no where to retreat to. No toys or places to climb, doomed to live their lives in rectangular prisons. These cages are absolutely unacceptable and to not house these permanent "pets" in conditions which show love and care for the animals are not only selfish, but bad examples of appropriate pet care to customers who would trust a pet stores advice. If you cannot give an animal the proper space and setup it needs, STOP KEEPING THEM. You are jeopardizing their health, well-being and quality of life doing so. Just because you feel emotionally attached to an animal does not mean you can keep it in your store day and night without enrichment and interaction. It is criminal. Pets Place 2, I expect things to change. These practices cannot go on, and animal welfare authorities will be contacted if a change isn't made. Do better. I used to love this store, but it is obvious that things have changed for the worse.

I fell in love with The Family Pet from my very first visit. Service is personalized and there's…read morealways someone to ask questions or provide additional information. There's always something planned including nail trimmings, community events, etc. so be sure you sign up for their loyalty program and emails to keep informed. They've added a dog wash and grooming services and are very responsive. This is a refreshing alternative to the mega-pet stores and a great place to see what you're getting before making a purchase (online).

Although ordering plants through "Family Pet" was great, the product was not. The aquarium plants I…read morereceived were actually SENT from "AquaLeaf Aquatics"--in California! I am in NY! The hornwort plants arrived brown & soft--and disintegrated into brown mush when placed in water! I provided Family Pet with photos of the plants and respectfully requested a refund.

Through a chance google search for koi in my area, I connected with The Koi Story. Wow, what an…read moreexperience! Neil picked up the phone and answered lots of questions without trying to sell me anything. I had to visit the fish farm and was in awe. I have never seen koi fish in such abundance and varieties. The holding pens are huge with tremendous filtering systems and tons of happy fish doing what they do. Neil spends time answering questions and making sure that the fish will be going to a good home. The passion he has for raising koi is clear and I can't imagine being in better hands. It's not just a business, it's an experience and I can't wait to go back.

They're very professional and most of all theythe are very fair with their prices…read more they are honest with their work, I sincerely recommend Koi Pond Story to everyone who are seeking help with their Pond.

The store is incredibly well stocked with livestock (including plants), and supplies for the…read moreeveryday aquarist. The owner is knowledgeable and helpful. ​​Highly recommend. ​

Excellent selection of healthy fish. Great plants. The sales people-owners are so helpful and nice.read more

I had such a great experience at PetSmart today. An employee…read moredressed in civilian clothes recognized me (as their regular cricket customer... hehe). She looked at me and asked, "How many crickets?" I said, "Are you even working today?" "Yes," she replied, but she was actually heading out for a break... and still insisted on helping me. That was really nice of her. We chatted for a bit, I grabbed my bag of crickets, and wished her a pleasant break. They also had some good sales going on today. Buy four fish, get the fifth free, plus discounts on dog beds, toys, treats, and more. The prices here really can't be beat as far as local pet shopping goes. One other change I noticed - they recently switched to a single winding checkout line that takes you through an aisle of... more stuff you probably don't need. Previously, the line just stretched down the middle of the store.

Nice staff just didn't have the collars I was looking for so we tried ; unfortunately but happy to…read morebrowse .

Over the last 13 years, we have purchased 3 dogs from Pet Palace. We must have non-shedding dogs…read more Went to numerous shelters first. No luck. Each dog we got from Doug has been healthy from the start. We had all three at the same time! We lost the oldest last year to cancer at 12-1/2 yrs old. The middle dog will be 12 next week. He's is in good health. They are Morkies. 4 years ago we got a Shih Tzu. She is precious and healthy! And each dog came with AKC papers. Every time we stop in with the dogs or without, the staff could not be more helpful and welcoming. Even when we just stop by to say hello! Are they pricey? Absolutely. But they are a small business paying hefty rent, no doubt! It is New City! Do i think its wrong to charge to pet the puppies? Yes. And No. kids go in to pet dogs and they are not always gentle. I imagine they dont want to spend their day watching over kids who are not going to purchase a puppy. They are a business, after all. Bottom line. Dont rule out Pet Palace. Buy your puppies & accessories there-- or elsewhere-- just dont post nasty comments. There is a way to be kind and still say you were not happy.

I remember always visiting this place before they moved and how I would just sit and play with the…read morepuppies all day. I made a last minute visit to Pet Palace because I needed a leash for my pupbae (cute, right?) Venus. Yes, they have a nice selection of things for dogs but man are they a bit pricey, especially for my budget. I guess it was worth it because Venus has a new, better looking, and more secure leash than the one she chewed up. Not to mention, the boy who works there (I didn't get his name unfortunately) was nice and patient with us while we were trying to figure out what we wanted for Venus. I loved that Venus didn't bark at him and she barks at everyone.. That must mean something! Anywho, nice place, good selections but they are pricey. The leash came up to almost $40, that's.. A lot for a leash and harness. Will I visit again? Probably not. I'm sure we could have found those for much cheaper but we were in a state of emergency (we wanted to go hiking).

I have been keeping a koi pond for twenty years, and have experienced several different shops…read moredevoted to the hobby. However, upon ending up with Fitz's years ago, I have never looked back. I have been shopping with Fitz's for years. I have been hard-pressed to find higher quality koi locally. Fitz's imports some incredible koi from Japan. They supply any chemicals, tools, foods, accessories, and anything else related to koi ponds in the retail space. Their selection of aquatic plants is also impressive and high quality. Nick is wonderful and provides great service every time. Anything requested, he provides. He is also incredibly helpful and kind. Prices are fair and the shop is gorgeous inside. Highly-recommended for your pond needs!

From the owner: Fitz's Fish Ponds is the top importer of Japanese Koi in the USA! We have four retail locations as…read morewell as a farm and warehouse that houses thousands of our Japanese Koi.

The guys that work here are friendly and helpful. They genuinely enjoy helping their customers…read morebring out the best in their aquariums and are very knowledgeable. They have a large variety of salt water and freshwater fish as well as corals. They are conveniently located directly off the highway exit.

TOP FLIGHT PLACE hands down best place in Ct. from quality to customer service to knowledge and of…read morecourse best prices !!!!