Mackenzie M.

We stayed here for one night and it was a 10/10 experience. The lady at the front desk when we arrived was absolutely fantastic she was super helpful and super friendly she got us all checked in and we were off. We had two rooms and they both smelled amazing when entering they were super clean and super nice. The breakfast buffet in the morning was amazing and great assortment of protein and carbs. The fitness center had a great assortment of dumbbells barbells and cardio machines we were able to do our daily lift safely with the equipment there. I had a wonderful stay and can't wait to stay here again!

Amelia R.

* This was not the BEST hotel I've stayed in, but I'm giving it 5 stars because the quality of my stay exceeded my expectations for a 3 - 3.5 star hotel * I was in town for a wedding and had a great weekend stay at this hotel. The location is great, right by the Worcester Commons, and near many shops and restaurants. I also appreciated the garage parking! CHECKING IN: The process was seamless and quick. The lobby is chic, clean, and spacious. It's beautifully decorated, minimalist but not empty, and boasts many sitting areas and a fireplace. As we checked in at night, there was even a little table with dried lavender to make your own sachets for the evening. Such a thoughtful touch! Theres a hydration station on the floors near the elevators as well. ROOM: The room was great. No complaints! The decor is neutral, with hard wood floors. I LOVED IT. I'm not a fan of stuffy hotels. This one was clean, with all the necessities for a very comfortable stay. It looks to be closer to a 4 star hotel in appearance (My husband and I frequent many hotels - The Ritz, Four Seasons, Mandarin Oriental, as well as other Marriotts, so I like to think I'm not clueless when it comes to expectations). There's a floor length mirror behind the door, and a closet area (not a full coset or anything though) with shelves and two drawers. Plenty of space as we don't carry much with us anyway. Although, if you tend to pack a lot, the storage space might seem a bit cramped. The wall is lined with benches so you can easily pack and unpack. There's a light for under the bench as well. The beds were not the most comfortable beds, but not terrible either. You do make a sort of "dent" in the bed though, so it's not the most comfortable for the other person. That said, the sheets were clean, and there were outlets close to the bed, as well as adequate bedside tables to put your things. There were blackout curtains as well, to ensure a good night's sleep. THE BATHROOM was my favorite part! There are sliding doors to the bathroom. It boasts a spacious shower with a rainfall showered as well as a regular one with many settings. There's a shelf in the shower to put your things too. The sink is large, and with ample counter space. DINING: The hotel offers breakfast downstairs starting at 6am on weekdays and 7 am on weekends, at around $15 per person. It's an all you can eat buffet. You can also order egg dishes with the waitstaff. Depending on what you're used to, I can see how people may think it's limited, but I thought it was perfect. I especially appreciated the fact that the fruit was in separate bowls (I'm allergic to cantaloupe, and places usually do a fruit salad that's chock full of cantaloupe! I do realize that's very specific, so I digress). You can get to-go coffee cups too if you're in hurry! My only complaint is that the rooms could use a bit more light. Other than that, excellent stay.

Cassandra B.

I've never stayed in an AC hotel I didn't like. AC hotels are new, modern, and upscale. The AC in Worcester is no exception. The lobby has a cozy fireplace and a sleek bar around the corner from the front desk. The rooms are decked out in modern decor. My favorite part of the room is the rainfall shower-head. Plus, my husband is usually super picky about hotel mattresses but he loves the ones here. Parking is around $20, which you can pay with your room charges. The garage is self-park and is underground. Location wise, the AC is in a great spot. There are tons of bars and restaurants nearby. YELP'S 2019 REVIEW CHALLENGE: #4

Chris M.

This property & management has unfortunately ended my loyalty to all Marriott properties. Travel extensively for Corporate travel (+200 nights /year) giving myself Titanium and potential Ambassador status with Marriott. Luckily; I've sent an internal company wide email about Marriott and recommend no longer staying on their properties with recommendation to stay at Hyatt. Apparently; hotel lounge employees allow guest not staying on the property charge $150 meal & drinks to other guests rooms. The Manager told me since room # is on the receipt and it was signed, there is no proof stating this is indeed fraudulent. My Last name is Morrell, receipt has signature of "McMaster." Also, why would you print "McMaster" and not match it with signature. Entire situation is unfortunate, make it Worse I have receipt and camera footage of myself eating at adjacent restaurant at same time for total of $30!!! Thanks Marriott for not doing full investigation, and allowing strangers make extravagant room charges without proper ID check for authorized guests during my stay.

Nooneh K.

Beautiful facility but the service and room cleaning is almost confrontational and clumsy respectfully. The best parts of our stay were the new construction, location, and proximity to 110 Grill. Watch for overcharges. We came without a car and a daily $15 parking fee was added to our room reportedly at check-in or possibly when we inquired about parking valudation for one hour and I offered to pay for the hour. Our first night, we were given a shower curtain for a blanket and a rolled up sock was left behind under the sofa edge. I'm still grossed out. When we removed the no service sign and left for a few hours, our room was unserviced even though we were expecting minimally towel and trash service. Nothing seems a big deal alone, but all the little things just did not stop... We had to ask for cups, stirrers, towels, emptied our own trash, but refused to handle the tightly rolled sock from the former guest(s.) If the attitudes were more hospitable or the overcharges were handled easily or at least pleasantly instead of accusatory-ly. We had no car at check-in and we stated as such when asked during the check-in process. I'm just exhausted having to ask repeatedly. The persisting issues seem to be with service... Today we were stocked with four bath towels... Great!. Zero washcloths, zero face towels, and three floormats. I seriously tried using the shower matt to dry my face twice before I realized they were all fliimatts. I lost two nights of quality sleep and woke up sick twice because an online booking request for feather-free rooms was ignored and half of our pillows were down and half were hypoallergenic. It took two trips to correct the issue. While receiving the replacement pillows, the gentleman handed me four pillows at the door without taking a hold of the door which slammed over my toes and scraped through the leather of my shoe and hurt my toes. I yelped out loud but he was being called by the front desk and hurried away and didn't even turn around to see if I needed help. Now I'm in bed with bruised toes but at least I can breathe. I'm really getting tired of asking. There's so much to love, but the problems are overshadowing what otherwise could have been a pleasant experience. I started this review with a four, then three, then two... After the toe issue, we're down to negative five. And the reason for this review... Be FOREWARNED. KEEP AN EYE OUT for OVERCHARGES and SAFETY. In hindsight, the shower curtain as a blanket wasn't so bad in comparison. Upped the review back up to two... Great facility and quality of resources. Our final day was perfect. We're appreciative if the early morning coffee and accommodating checkout! Our wish for future guests wouto experience our last day every day. In retrospect, I think worcester is in the process of stepping into a service city for traveling families... I think the process will be challenging but the destination will be worth the effort.

Chantha T.

I'm so upset with the hotel front desk. So I ordered food and said to leave with front desk (bc card access is needed to go on the elevator). The front desk told them to leave it on that table right in the front. And somebody else took the food! I said, you just let anyone walk up to get it? And she said she ain't responsibility. For her safety, she won't touch the food. Well, in that case that info should have been put out. I had ordered food last week and I went to get it at the front desk. AC Marriott y'all owe me $52 plus some change. So how about for packages? You'll leave it there too for anyone to take? I'm tired after working 12hrs, and I can't even get my dinner.

Vy L.

AC Hotel by the Marriott is a gorgeous edition to Worcester. From start to finish, everything was superb! I was checked in by Don V. and he was very pleasant and accommodating. I enjoyed his happy nature and his willing to help me out. Thanks Don! :) The rooms are beautiful! Everything is very modern and clean. I really loved the bathroom and the amazing shower heads. Confession, I took 30 minute hot showers twice a day. It was just very relaxing HAHA! Pricing was not bad, $140 a night. Totally worth it though! I would stay again in a heartbeat!