This is something you must decide before coming. You chose to wait over 2 hours however doctors are good at what they do. Guaranteed to wait NO less than 1 1/2 hours ( if ur lucky). A mistake or error done on their part along with miscommunication has caused me to bring my child 3 days in a row with the first day being over 4 hours here for 40 minutes work performed. They say some days are better than others and have only experienced this one time after the blow up i had ( 37 weeks prego and waiting over 2 hours is insane). Today is 3rd day before i left review but again lol sure did not fail my expectation of over 2 hours just waiting to crown a tooth. Beware of wait time but doctors are knowledgeable. Hope this saved you trouble. Btw been coming for 7 years give or take but as said dcts are good. read more

I took my son to get braces they told me that it was 3700 for visits braces and retainers.when my sons treatment was almost done I had already payed the 3700 and had 0 balance.Then I couldn't take my son for a few months and when I went back to continue his treatment they told me I had to pay them 900 dollars extra for missing the visits.I told them to remove the braces because 900 was to much and he was almost done then they tell me that if I took the braces off I still had to pay them 600 for the retainers I had already payed for.Then they tell me it was the financing company the one charging the 900 B's the financing company finances they don't St the price so I tell them if I payed the 900 in full will it be less they told me no that it was still 900 .I've taken 6 kids to and never again the 5 other kids in the family are not going to them.Dont pay them in full you will regret it read more

I've never written a review but this is ridiculous I've been trying to set up an appointment for a week straight now haven't been able to get to the receptionist They pick up and hang up Put me on hold and hang up On top of that every time I've gone it's a 2-3 hour wait even if you set an appointment They tend to schedule you around their lunch break and you have to wait a whole hour If you get lucky you can sit inside if not you have to wait outside or in you car Honestly horrible management read more

AC Pediatric Dentistry & Orthodontics - Pediatric Dentists Near Me - Hialeah, Florida

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i had a bad tooth once in this year, and I had to go to this dentist so I would get my teeth cleaned, but when I went to the operation room and a while there, they would sometimes puncture my gum with a toothpick, and i start to freak out cause of the pain they did, and once they did that, they just said "stop moving, your gonna make it worse" it's like they don't care at all, and they were so rude for me, I was only 11, and they will make it worse like torturing me, and I had to wait 2 HOURS FOR AN APPOINTMENT, I went here at 12:43 am and left at 3:30 PM, this Is why I left this review cause, it's just bad... read more

in the orthodontist place they make you wait countless time for an appointment. service is very slow, the staff is constantly distracted and the doctor is always late I highly suggest you find a different place. read more

My God Daughter had a 1pm appointment was not seen till 4:40pm she went 12 hours without anything to eat. My God Daughter has certain conditions that she needs to eat and to go so long without eating or drinking anything is and was not healthy or wise. You all should not schedule so many surgeries in one day. And definitely be more wise as to your patients whom can not go more than 12 hours without eating. Get it together Sincerely a passed off God-Mother read more

Antes este lugar tenia la mejor doctora de Miami; había higiene; profesionalidad, aunque siempre la espera fue bastante. Hoy no le recomiendo este lugar a ningún papa....que pena q un sitio como este perdiera todas las cualidades. read more

negative 100 stars!!!!!!!!!! The wait is ridiculous!!! If i could review this negative 100 i would. They over book themselves. Waiting 2 hours. And when you ask how much longer or complain they roll their eyes and get annoyed. Too bad because the doc and nurses are good. read more

Super long wait. And if you question the wait, they give you an excuse and attitude. Don't waste your time here. It's shame because the Dr and some of the assistants are very pleasant. read more

Le doy una estrella porq es obligatorio. Es indignante que en este lugar me dijeron que mi hija de 8 años tenía una caries en una pieza permanente y gracias a Dios que soy una mamá que siempre quiere pedir otra opinión porq la verdad me parecía raro y resulta que no tiene ninguna carie hasta el doctor de la nueva clínica donde la atiendo la felicito por el buen cuidado en su dentadura. Padres estén pendientes y verifiquen que sea cierto. ES UNA FALTA DE RESPETO ESTÁ CLÍNICA QUE POR QUERER COBRARLE AL SEGURO LE JODAN UNA PIEZA SANA A UN NIÑO PENA LES DEBERÍA DAR read more

My first time here and last. Since I arrived by appointment, the girl with the red hair at the counter treated me very badly. Too many people, many standing because they could not reach the seats. I do not recommend the place at all. Bad read more

Been taking my daughter to this place and recently my son. everything has been ok in previous visit, was never told about cavities or any issues with her teeth. All of the sudden they need to do 2 crowns on my daughter. I took her for a second opinion. and her teeth are perfectly fine, no cavities. The fact that they are willing to damage your kids teeth in order to charge the insurance is outrageous. Will not be coming back. please be careful with this place. read more

This place is terrible and by far the worst dentist I've ever been too. The dentists are terrible and not nice at all. Plus the air time isn't worth it read more

No recomiendo este lugar a ningun padre, es la segunda vez q escribo y sera la ultima xq no volveremos mas nunca hace 6 meses me queje q no es correcto q despues q mi hijo va hasta alla le digan q vuelva a sacar cita para otro dia para sellantes y hoy lo vio solo la asistente y lo mandaron hacer otra cita otro dia para la dra es una falta de respeto y a la vez para cobrar 2 visitas al seguro medico ,como carajo me tengo q salir del trabajo 2 veces x un mal trabajo de ustedes.si no tienen dr cancelen sus citas coño de la madre xq coño voy a ir solo a limpiar hoy y verlo otro dia .no sean ambiciosos no es suficiente q le dan mil turnos a la misma hora Y las largas esperas son horrible.y aun asi tienen el descaro de decirte tenia una sola dra y se fue saca cita para otro dia .abusadores quien me paga a mi las horas q sali del trabajo por gusto. No los recomiendo y me paso hace 6 meses y hoy 9 de marzo 2023. read more

gave my daughter an appointment for 9:30AM, and changed it to 10, without any warning to me. Made us wait more than 2 hours to be seen. Typically, it is 3 hours. But I called and spoke to the Office Manager -Leonardo Roman. They gave us attitude at the front desk. the doctors are good, but do they know what is going on in the front office? there should be a "No Star" option. this is the one, I would choose. From what i see, they book more than one appointment at the same time on the same day. it is ridiculous. People work and have other responsibilities than to have to wait over an hour at a doctors office. Then when you ask about the time, they give you an attitude. Totally unprofessional. i want a call from one of the doctor's and I want them to know what is going on here. it is outrageous. I will be taking my daughter to another dental office. read more

This is insane, when I went the ac was broken and it was so hot and over that, there was a bunch of people and I've been waiting for hours to be called on. There have been people coming in and at the moment, they would be called on but others that have waited for hours still havent called on us. read more

Be prepared to wait at least an hour to get your kid inside. Then once they do xrays get prepared to wait another hour. Not sure what's the point of having an appointment. Otherwise great staff. read more

This company in Palm Springs does not return multiple calls for help in coordinating dental benefits. Instead, they left one message request asking the patient to sent an email to explain what is needed. I have sent numerous emails for 3 weeks and not a single response. If this child needed urgent services or dental care, I would believe from this kind of poor customer service, that dental care would follow suit. This practice needs new staff who care and have some sense of business ethics. Shame on this office. Look elsewhere for care. I rated 1 star as there are no minus stars. read more

My daughter had an appointment for 2:30 pm and wasn't seen until I called at 4ish to complain on the waiting time. There was about 30 people in the office all with duplicating appointments. why double book patients and have them wait so long?? This is ridiculous!!! Horrible and then you call me constantly to schedule her in read more

Worse customer service in the business. Zero respect for appointment schedule, waiting an hour is usual and customary procedure. Avoid!!!!

If I could give this office 0 stars, I would. I have never waited less than 2 hours. For a simple cleaning, 2 hours and 15 mins. The staff is kind and competent and the doctors and nurses are wonderful. But WHO CARES because they overbook every single day, overpack the waiting room, and every child and parent just sits and WAITS. It's a hideous factory trying to make as much money as possible, at the expense of the patients' sanity. I DO NOT RECOMMEND. read more

unfortunately this app will not allow me to rate below 1 star! This is the worst dental clinic ive ever taken my children to! I took my two oldest daughters there! over 4 hours waiting with an appointment to be seen, standing outside, and on top of that having insurance I had to pay 600$ for teeth/molar fillings because according to them they had a bunch of cavities. one of them had one that was irreplairable and they had to pull her molar, it was a permanent one according to them, yet the permanent one is now growung. Not only that, they left one cavity for me to return to get it done in a week, and i never returned. I took her last week to a new dentist and she has no cavities! Where is it!! This is the worst dentist! Don't listen to the radio or tv commercials! This is mafia here! read more

I've been coming to this center since my 9 year old was 2. I will not be coming back. I have a 3 year old who has been coming here as well. I always take off a full morning to come here because they take about 3 hours. I kept giving them chances but this last time I left without my daughter seeing the dentist. I was there at 850 am and left at 1145 and they still hadn't called my daughter in to see the dentist. This place obviously overbooks with no regards to patients time or the fact that you have small children, or if the kids need to be taken back to school. I will not be going back for none of my kids. I don't recommend this place at all. read more

Reading all the comments below has me incredibly frustrated. I knew this place was BS. They are Inconsistent. Every time I go it's a different reason on why they can do nothing for my children and how we have to make another appointment and miss another day of work so we can sit in the overly crowded waiting room forever and a day. Loved my last dentist but we moved. This place is terrible. Today my son had an appointment for a cavity that he's literally crying about daily. I explained this to them when making the appointment. And they did nothing. Apparently the reason is because he has 3 other cavities. OK... So now we go home with nothing done. This place is a joke. Be careful and get your 2nd opinions before following their treatment plans. read more

They are very argumentative with parents of special need kids. They do not speak very good English. My wife and I simply asked for the dentist to look at an issue with one tooth. I would not recommend this office. read more

They almost ripped my meat on top of my teeth and they made me super insecure and you have to wait really long although some dentists there are really kind read more

What a mistake this place is. Overall the worth pediatric dentist office I had ever visit. My older son used to be a patient there for a few months. Until I had enough of their bullshit.. insane waiting time almost 2 hours. Staff very rude. Waiting area restroom always dirty and no toilet paper. Finally when you meet the dentists you understand everything. Long story short, My 3 boys love their new dentist and his staff. read more

Unfortunately for them, the awesomeness of their nurses and dentists don't mean anything to me. I'm sitting here since 2pm it is now 4:41 and HAVE YET TO SEE A DENTIST. lord knows how much longer I'll be here but this overbooking, especially during covid is just ridiculous. Insane. Unheard of. I've NEVER waited SO LONG in an office. I'll never come here again I don't care how good they are. Their time management SUCKS. And I wish I could give 0 stars. Don't know why they even give appointments lol read more

These people are inconsiderate about people's time. I have braces so I have to stick with them until I finish but if it wasn't for that I would never come here again. I have tried different appointment hours on each day that I have to come to get my braces tightened and the same horrible wait is ridiculous. They make you wait up to 3 hours to get seen. The worst of them all was when I booked an app for 9am thinking there's no way they have overbooked people at that time but that was foolish of me to think when I got to the place at 8:50am there were already like 10 people inside waiting and they all had 9am time slot it's horrible.. the only day that It was fast and easy for me in this place was the day that I first came to get a consultation and that's cause they put new people in front of the people who has appointments already and they let them in while everyone is just waiting. Once they have you for treatment it's a forever wait no matter what time it is in the day of your appointment. The ortho might be good but the way they treat people here it's unacceptable. read more

My son loves this place, but this time around I am really looking for another dentist office for him, today I was scheduled for an appointment at 9 o'clock in the morning I arrive 15 minutes prior to my appointment, and seen an hour later as my son was being checked the nurse that was taking care of him she walked away and we waited in the room for another five minutes, as I see her coming along with a cup of tea or coffee in her hand, then she proceeded to clean my sons teeth after that we were told to sit outside and wait about 10 to 15 mins and the doctor will be right with us as my son was getting impatient I asked the front desk clerk how many patients were in front of me to be seen by the doctor, I was told I was next in line so I told her I will wait right here by the doctors office since I'm next, I see the doctor going to the room to take care of a patient that came after me and I was supposed to be next I patiently waited outside the office for her to finish with this patient, when she was done with the patient it was my turn, One of the nurse called another Patient that was after me into the room, so I approach the front desk and told the clerk you just advised me that I was next in line and they're calling someone else, I got really upset and told her I've been here since 8:50 in the morning and it's 11 o'clock and I'm still waiting for the doctor to see my son, She proceeded to get someone else involved I'm not sure if he was a manager or someone in charge that person when I spoke to someone else but nothing was done I still had to wait another 15mins. I was really upset at everything that I just said place. This location lacks In customer service and communicating with the patient, all the girls approach all patients in Spanish not knowing if you speak it or not I know it's The language spoken in America is English, I don't have the problem I speak both but I saw how other patients did not speak Spanish and the first thing they did was speak Spanish to them. Hopefully customer service organizing the patients more Accordingly gets fix at this location. One person in a Business with a Bad attitude or approach can ruin whole business. read more

If you want to spend 3hr minimum in an office this is the place for you! Horrible, horrible scheduling. They always over book. No point in "appointments" because though you are scheduled at 12pm, you won't go in until 2pm. Since they over book there are never enough seats in the waiting area, causing you to stand outside for over an hr. Its not just a case of "we are running behind today", this is EVERYTIME. The staff itself is ok, not great. The facility is very nice clean and state of the art, but that is not enough for me to return. Again, if you don't mind the extra excessive wait, then give this place a try. If your schedule is more limited and you are looking for a smooth in and out, avoid this place at all cost. I will not be returning. They dont seem to care about their patient's time. read more

This office is packed like their giving away free grocery. There are so many people in here that is is hard to hear when the staff comes to the door to call your name. You go through a wait to get called to see the hygienist and have X-rays completed. Then you go back to the waiting area to se the dentist. Such a long wait. I think they have 20 people scheduled in every slot. It's hurry up and wait. read more

This place is a mad house. Nice and friendly just seems like they have way too many patients scheduled at the same time. An appt takes around 2 and a half hours on the norm. read more

Today, I took my kid to see a dentist because his teeth had only been done for three weeks.His protective tooth was lost. I paid $400 for only used three weeks and I went in and asked them to repair .each time and wait for 2 hours to see the doctor for five minutes. Before seeing a doctor, they also let my kid clean their teeth and say that you insurance cover it . I said directly that I didn't need it .just repair it. They want to cheat insurance money again. When I arrived at the doctor, the doctor said that it wasn't their responsibility. It was my responsibility to drop this yourself. Oh my God I spend 400$'only last three weeks, and that's what they do work . And say you have to pay 180 to repair this. This is simply a trap when I'm an idiot. If you can, I will not give you one star. I hope that everyone will not be deceived. I will never come Back again. read more

The place is decent, i've been here before. Long wait time though, I expected it to be an hour total with the appointment and all, ended up using more than half the hours of my online class [4 hrs]. The staff are nice though. Overall, the place is ok, it's just the waiting time issue for me. read more

These people overbook every time they set about 5-10 ppl for the same time, it's always superrr packed kids running around crying, annoyed, losing there patience, which i dont blame... every time i came for my appt time i waited a minimum of one to two hours & from there u do the cleaning they send u back out to wait to see the dentist & wait in the lobby for another hour just to have her say "oh everything looks good,any questions " don't waste ur time , this place is horrible read more

Hialeah pedriatric denteistry thrift shop is what this place should be called.Needless to say the wait time was more then two hours. I brought my son here for one reason which is to get an extraction and his front tooth .Donely reason why he was brought to this thrift shop was because I know they use the nitrogen gas which is primary pediatric Doesn't. Once we are in the room the system tells me that she hast to take raise of his full mouth obviously my four-year-old son is not going to let them take x-rays of his full mouth because it's very uncomfortable, and he's only four!!!! So the manager comes and tells me that if he doesn't do a full mouth x-ray he will not be seen. Which that is completely I'm professional and it's a lie because they cannot force anybody to do a treatment which they do not wish to be done. I threw a couple minutes of argument inside the room they bring the doctor in and she says after she checks my sons mouth that he needs to get a full mouth x-rays because he looks like he has cavities in the back of his molars. Which I know that is a complete lie because he just came from his five star pediatric doctor last week and they did not force him to get x-rays and they did not mention anything about cavities. Making Long story short do not recommend this place at all their thief's they only want to charge your insurance for every single piece of anything that they can. And I will make sure to call dental quest to inform them that they force patients to do treatment if not they do not see them. read more

Guys please find a way to improve the wait period in this place. The cleaning and first procedure is super fast but the wait for the doctor is incredibly looooooong. I sat in the waiting area for 2 and a half hour before seeing the doctor. All this time all I can hear is the people complaining. I don't know if anyone else has complained but it's very frustrating the wait time for the parents and the kids. If you guys can perfect this everything will be just right. read more

My friend came here and the dentist was very rude. She told her that her teeth were dirty and that she would never get a boyfriend for having "dirty teeth". My friend tried to explain to her that she brushes her teeth everyday and the dentist just straight up shut her up. What kind of staffs are you guys hiring at this place? read more

This was the worst experience I've ever had with any medical treatment ever, be it Dentist or regular MD. The place is over crowded with patients the staff is obviously overwhelmed. All they want to do is crank people through like herds of cattle. The Dentist calls herself a Pediatric Specialist but couldn't even think to try and save my daughters teooth. Started talking about pulling it the moment she walked through the door. Guess that's the procedure that pays the most for the amount of time required to do it. Filling takes way to long and you gotta come back in two weeks. She could probably pull e teeth in the time it would take her to do one filling. It looked like they were scheduling 50 people in 1 hour. It took 3 hours waiting to see the Dentist and she was in and out of my daughter's exam room in 5 minutes (Guess she has to pay off them Student Loans somehow). They did a cleaning that was the fastest cleaning I've ever seen in my life. My daughter probably does a better job herself. In short I will never go back to this dentist ever again and don't recommend anybody going there either. read more