Poor service, uneducated, unfriendly personnel, made mistakes in my transcript and refused to fix it a few years later, when I brought their transcripts back. But they eagerly gave me application for a new evaluation and new payment. The "so called owner' of this place did not even looked at what was done wrong, and just stubbornly resisted fixing the mistake, by saying that, 52 -hour class in person is a one unit class. What else one can explain to evaluater like this? Nothing. Just go somewhere else, and save your money, time and energy by dealing with someone more knowledgeable, and who has ethical principles. These "evaluators" are getting away with their poor behavior since a lot of people come from abroad, don't know many people yet, and tolerate that. As a citizen who studied abroad, I find such business "etiquette" unacceptable. read more

I had my transcripts evaluated through this agency in 2021 and recently requested them to send a copy directly to my employer's HR department. According to their website, evaluations are retained for seven years, so I expected it to be a straightforward request. However, I was told that I would need to have my degrees re-evaluated because "terms can change," even though no such update or policy change was reflected on their website. It was frustrating and disappointing, especially since I relied on the information publicly available. I hope the agency updates their website to reflect any changes in policy more transparently to avoid confusion for future clients. read more

The team was very helpful and fast to help. I needed copy of my transcript evaluated and they provided instructions and how to get it done. read more

Academic & Credential Records Evaluation & Verification Service - Educational Services Near Me - Milpitas, California

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Do not waste your time or money with ACREVS. They are highly incompetent, and the woman who answers the phone never addresses your concerns. When you ask for a resolution, she always claims that management is "on tour for training" and unavailable. Additionally, they do not respond to emails, leaving issues unresolved and communication nonexistent. Avoid this service at all costs. read more

I really wasted my money and precious time by going to them .I lost my college admission dates. They charged me 4 times of others.

SERIOUSLY STAY AWAY FROM THIS PLACE!! No sense of costumer service and very rude people! They charged me HUNDREDS of dollars for an evaluation that has no value anywhere. They are not affiliated to NACES. I clearly asked them that if with their evaluation I could apply to any university. HEADS UP, none university accepts documents from this place. When I asked them if my grades where translated to the American system (A service that I previously requested) they said that what I paid didn't cover that service. They where the ones who "guided" me on what I needed, I went all the way to Milpitas when I requested them my evaluation. I wasted lots of money on this place. Please do yourself a favor and go to naces.org before you send your evaluation to any place. Specially to the ones who only want to take your money read more

Academic & Credential Records Evaluation & Verification Service - Worst wasted money of my life. - Educational Services Near Me - Milpitas, California

Only the cops solved the problem! I dropped off all my original documents and they also received the sealed ones from my institution. Their documents were ready within the time that I paid for and sent to the final destination but I went back two months later to pick up my originals and they kept insisting that they never got the originals from me. I had to call the cops and guess what? Once the cops were there, they "found" my originals. They never apologized for their mistake and tried to tell the cops that I was rude. Don't send your documents to this place! UNPROFESSIONAL!!! read more

I had my diploma evaluated at that place. Price was low and evaluation service was fast. I was explained upfront for fees and possible additional charges. The lady there is very friendly and patient. I had so many questions as I had no idea what i had to do. She patiently explained to me many times as I kept on asking the same questions over and over again just to make sure i understand the procedure correctly. I have recommended that place to friends and they have shared with me they had same experience with that place as me. read more

This agency deserves five star recognition. I found their services to extremely professional. Previous reviewers have mentioned about the impolite staff, and fraudulent services. Few reviews have highlighted about their non- affiliation to NACES. Let me begin my experience, regarding their staff. I dealt with them via phone and found them to be very polite. They patiently answered all my queries. As far as their affiliation is concerned, I can't comment upon their affiliation to NACES. It is a recognized agency mentioned under California Commission on Teaching Credential. My two cents please check with the institution where you are applying, what kind of evaluation is required and, which agencies are approved by them. Its true they don't provide any tracking details or online monitoring on the progress. As I had mentioned earlier I dealt with them via phone, I had sent all documents via FedEx. Upon receiving them the office staff called back, the estimated time to complete the evaluation was 6 weeks to my surprise it was completed in 2 weeks. It was quick and entire process went off seamlessly. Quality service indeed. read more

I sent my documents from Europe, they've finished the whole process within a month . They updated me about how the process is going and always reached out to me when they stepped further in the process + asked my opinion how i want to go about different issues. So far so good. They completed my requirements. read more

SCAM! They have horrible customer service and half of what they say is a lie. Do not fall for this scam!

I don't recommend this place for Diploma Evaluation to anyone! Their evaluation is fraudulent, they take money, but don't even bother to find any correct information to put into your document. I received my degree after 6 years of studying, which is the full course of study in my university. It is stated clearly in my diploma, in the translation of my diploma, in Wikipedia, on the website of my university, etc. It was not even possible to receive the degree I got without fulfilling the requirement of 6 years(12 semesters) of study. ACREVS wrote in my document that I studied 5 years! After I objected, the owner said, looking in my eyes, that I studied 5 years, no matter what my diploma says! He, basically, accused me of lying! Besides, their Units evaluation is totally wrong! They evaluated a two semester course, 6 hours of lectures and seminars per week, as an equivalent of 2 Units total! This is ridiculous! And there is no way to object their decision! The owner said that I could not make "scenes" in the office, and warned me to call the police! Apparently, only he is allowed to offend people, implying they are lying about their education. He didn't even allowed me to make a picture of the ACREVS business advertisement. Don't use that service, strip your money, devaluate your education, and offend you, if you try to object. read more

Following our conversation with SAM(the manager, he refused to give me his surname or the names of his colleagues for that matter), I'd like to reflect on the situation. I've sent my original documents to be converted early September 2018 Following up 6 weeks later I've learned that nothing had been done or ready. I've expressed my situation as a single mother going through divorce and facing a shelter unless I urgently get the job, which is why I was so desperate to get my documents back on the expiration of 6 weeks allowed time for the processing. Ever since I've been calling once or twice a week to see if there's any progress. Every time I've been asked to call back as someone is not in place or something had happened. I was tolerant enough to believe and participate in little more waiting. My patience was seriously challenged when one of the workers told me to call back on the thanksgiving day!!! I told him that it's a holidays and he confirmed that's it's ok, just call on that day. Of course, NOBODY picked up the phone in that day. Felt myself like a turkey. Today is the 10th of December, and SAM this time said that "he changed the policy" and I need to write the email with undefined terms to hear back. I think the Christmas holidays are approaching and I can clearly see what's coming. read more

STAY AWAY FROM THIS PLACE. You will be WASTING YOUR TIME and MONEY. I ignored all the bad comments and thought my case would be different. They are EXTREMELY unprofessional, rude, and irresponsive AFTER you have paid. You are better off lighting your money on fire. read more

No one should ever call this office. It will be a waste of your time and money. Hopefully, not your job. They don't know what the heck is going on. They will tell you it's done by the "committee" which is a BS. This is a two persons office and I question their competencies. YOU MUST avoid them and try another evaluators. There are many more out there who are well qualified but not this one. It took them one month to evaluate my foreign degree and they did it wrong. I have two other evaluations which are done right. Stupid and dumb. They have to pay a price for this. I almost lost two job offers because of their stupid mistake. read more

They have my evaluated credits, and goes down for more than 30 credits about my first score, when I asked about some revision process they said they don't have any at all. The service that I paid was rush but I did not receive a rush service or a refund. Don't save a cents for lost your precious time and money, go to another agency. Nobody answers the phone, voice message or emails. And it's so critical for your process because you are sending the original documents. Save worries go to another agency. They sent my whole documents in a little envelope an they came really bad. I don't recommend for nothing, I think cero stars is a lot for them. Thanks read more

I usually focus on reviewing my positive experiences but I have to make an exception for this establishment. I had called a while back for some information and the man I ended up talking to was very rude but I decided to still give this place a try because we all have bad days and I wanted to think that was the case with him. Now that I just left, I have confirmed that that's just the attitude there. The lady at the front desk has zero customer service skills and has seemed to miss the politeness course. I have met people from many cultures and this is definitely not a cultural thing. When she told me the total amount, I had to ask for the invoice because she didn't even hand me that. Thankfully, I was able to catch that they were trying to charge me for my undergrad documents even though the only reason I brought them was because they told me I had to bring them in order to evaluate my graduate degree. She was questioning and treating me like I didn't know what I was talking about when I told her my undergrad is from the University of Puerto Rico, a US territory and accredited by the same accrediting agencies in the mainland. I also wasn't informed of how long the service would take (to be fair I didn't ask before paying but I would assume that that's part of the info they would provide especially when they want to charge a storage fee if documents are not picked up right away). When she told me it would take 6 weeks, I asked for the expedited service and this lady was aggravated because I didn't ask for it before paying and according to her I had to pay the full amount in cash (What difference does it make? I have no idea) but since I had already paid, she said I could pay in cash for that add on. I had to walk to the nearby bank to get cash to reduce the amount of days from 6 weeks to 10 days. I haven't even left the parking area yet and I'm already aggravated with this place. I will update my review if when I come back things change. read more

Just to update, since couple of fellow yelper private message me and ask about what happened, I stand by my previous review and suggest anyone to avoid this place at all cost. read more

Awful! It went from 2 weeks to month and a half. The translation was directly from google translate (maybe worst) They sent me after a month a draft, I point some problems with the translation and they said they'll look at it... They transmitted to the CBA my file with 5 classes with wrong translation. Awful customer service, awful work quality. read more

The response to my comment from Jessica S of ACREVS is completely FALSE. I did not go there through the reference of any one and neither did was the application deficient in any information. Infact the application was approved by another National Association of Credential Evaluation Services directly. Also, ACREVS threatened me about not returning my documents. I filed a complaint with BBB regarding this issue. BBB contacted ACREVS but never received any response from them. read more

This place is a waste of money!!! I have my two diplomas and I wanted them to evaluate my additional certificates, all for the CPA exam, but they didn't. They have charged me for evaluation of my certificates and have said that would refund it because they hadn't evaluate. Then they explained me that they had charged me for more than 55 classes and of course I didn't get any refunds! I still don't know about CPA, how they accept their evaluation and how much classes more I should take. Please, find another office for evaluation. Don't waste your money, time(it took a month for me)! read more

Amazing service! My original papers were not In English so I brought translations for the evaluation. It turned out that those papers were translated very poorly. This place worked really hard to understand exectlely the certification I carry. They were very Profesional and didn't charge me extra for the extra work. This has been by far the best service I received in the US since I got here. Keep up the great work! read more

I experience he worst service ever. The reception is very impatient. Difficult to communicate.

This is just a business organized by two unprofessional people. The reception is very impatient. The manager is very impolite. The business is very unprofessional. They never send follow-up. I need to call them all the time to check the progress. I experienced very bad service at each phone call. It takes them 4 months to do the job. And finally turned my profile back without any reason. As I read other reviewer experienced the same thing. I finally sent my documents to other evaluation center and get my report in three days! Don't use this service. They really don't know how to do the job! You will waste time and money! read more

Very good customer service. I called and they answered all my questions. When I went there staff were very friendly. Their representative at front desk (Jessy) was very pleasant and nice. She even helped me to complete the form and reviewed all the documents to make sure all the document needed are there and nothing is missing. read more

Acrevs was convenient for me to get my transcripts done. I purchased an extra copy but they forgot about it so I had to wait and come back for the other copy read more

Excellent service! The staff, especially Jessy, were all very nice and helpful. They answered all my questions and helped me fill up the form and check all documents so that I could get my education evaluation on time and pass my state exam! Strongly recommended! Jun read more

There is nothing below 1 star. I hated the customer service and how rude the staff was. I requested 5 day rush and on phone they said they accept credit card and when I reached with my documents they asked me to pay every thing in cash. Also they took longer than 5 days to send my evaluation. They didn't email me the tracking number after I requested them myself. Very poor service but had no option as it was closet to my place and CA CPA board consider them to be a good one and will only accept their report. That sucks!!!!!!!!! read more

The worst service ever! Racist and unprofessional office staff. Bad attitude towards certain ethnic group. They are really not qualified for what they provide. Don't waste your time here and get frustrated. Better try other location or even out of state service providers. read more

I don't know why five starts were given them. The do not deserve any star at all. Service was very unprofessional, very slow, very tactless. My grade school daughter has better manners that all of the staff combined. While I was talking to the receptionist, a lady just got in between us talking to her then and pulled her away. Talk about rudeness! And I don't know why I even waited. I was so desperate to get my evaluation I guess. They treated me like dirt! Also, they failed to credit me a couple of accounting units and I had to point it out specifically before they agreed to change. And when I made inquiries on why 1/3 of my units were lost, the "owner" called me and accused me of harassment. Really ?!! I told him that I was just exercising my right to ask. His answer? What right to do you have to ask questions? Goodness! I am a US Citizen for crying out loud. And even if I was still an immigrant, I should not be discriminated. And they call themselves an "academic" service entity. How ironic. I WOULD AVOID GOING TO THEM AT ALL COST! Be warned. read more

Hi, I recently got my Transcripts from India evaluated here. I am really impressed with their service. They evaluated it exactly how it was supposed to be. It was also given on time and they were very kind and gentle. I appreciate their service and would recommend everyone who want to get their transcripts evaluated to get it done here. Thanks ACREVS! read more

The worst evaluation agency . I got my transcripts evaluated from these people it said I am an undergraduate in US , I lost all hope to write CPA exam because of this . Then I tried WES with same transcripts and now I am a Graduate in US , and I am preparing for CPA exam . don't be fooled .They don't know what they are doing !!!!! Useless place . read more

Don't go to them. I send my degree to them to sit for the CPA exams. Translation from French to English is so terrible. I had to do the translation myself and send it back to them. Even google translation is better. They will charge big amount 0f money and also they request you pay for the own copy of the document they sent to the board. They are have no translators. Computers translate whatever and they are not able to verify if the translation is good. Big rip-off read more

Great service! Got my transcripts evaluated in 24 hours when needed most. They even waited till I got there to collect them in the evening.

I recently got my credentials reviewed with ACREVS and I found their service to be excellent. In fact they were professional as well as candid. My husband was the point of contact who dropped my credentials off at ACREVS and I dealt with them only via phone. My husband too was pretty impressed with their service. Few years ago to enroll in school I had dealt with WES and they responded badly. Their service was terrible. Compared to that ACREVS aced the evaluation. read more

Quick, friendly, hassle-free and fair evaluation.

This place is a joke. They kept my documents more than a month and did not do anything. They kept saying they have contacted my school and did not hear anything, then i asked if they can put me on copy in the email, and they said they will but did not respond it. Later, i contacted my school and was not aware of it. I got so frustrated after calling them over and over. They don't seems to know what to do at all. Finally asked to send back my documents to me. It is worst place ever . Don't waste your time and energy for going there and be careful for giving away your important documents. The person dealing with me was Jessica. It was total waste of time because of ACREVS i missed my exam deadline. Can not believe read more

i have not submitted my paperwork to HR yet, but got my credits, bachelors, and other paperwork for a salary update and they did a great job. They were very cordial at al times, realistic about how long it would take. called me as soon as ready and were very polite. read more

I saw a couple other reviews and I have to tell you that we send a lot of students here and for people who really know credential evaluations and our office does, they are the best at what they do. read more

*I do not recommend their services and will not use their services in the future. I took my documents to them in much good faith as I did not live anywhere near Milpitas. I asked HR at a respected institution if they would accept their services and they said, they would. *I recommend that you check the documents for errors before leaving their office, so that you can bring them to their attention. They made quite a few mistakes with my documents, including putting the wrong name on my papers, and evaluating a post graduate diploma as some undergraduate credits. To be fair, I pointed out the errors, they reviewed, and corrected them in due process. It took some weeks for a second round of papers to be ready for me. *I recommend that you leave yourself enough time so that you do not miss any deadlines for job applications or exams. I paid an extra fee so that they would rush the process and prepare my documents sooner. With the errors, and the extra few weeks' time they needed to correct the issues, I asked for a refund of my rush service fee. They accepted to pay it back, but it took them months to do so. During that time I called and emailed asking to be referred to the director of the company. Neither the name nor the contact of this director was ever released to me. I still do not know who is actually in charge of this office or at least who takes care of customer service issues. I had an email from a woman, named Jessica, whom I contacted. She was the only one who ever responded to me. I spoke with a man on the phone once who had no explanation for me about any of my complaints. Finally, after months of waiting, calling, waiting, writing an email, waiting again, writing another email,... I received a cheque in the mail. Thanks to Jessica! The cheque had no letter with it explaining what the amount was for, how they are improving their services, encouraging me to trust their services in the future, or any single word of any kind. I believe they do not care for customer satisfaction and do not care if clients return, or recommend them to others. read more