GREAT CUSTOMER SERVICE!! We have had them out twice to fix some issues on our 2006 Hot Spring…read moreVanguard. They did a great job. We thought we needed them to come out again and when we called the woman in the office to make an appointment she suggested a way to fix it before we schedule a repair man. It worked!! So nice that they thought of the customer before squeezing money out of us needlessly.

They're really unwelcoming here. We came in here looking to buy a hot tub but the workers seemed…read morelike they didn't want to help us and seemed extremely condescending.

I have been going to this location for 1+ year for water testing and buying products, and let me…read moretell you the results are great. I have no complains thus far. The recommendation of products by staff and Ben has been nothing less than great. These products work great in my pool and keeps it clean and clear with great customer service. Prior to this location I have been going to other locations and pool places, nothing like this one.

I had to make an emergency run to Leslie's Pool Supplies because my local Dollar Tree was…read morecompletely wiped out of stock on pool noodles, and I needed some immediately. If you are looking for a bargain, this isn't Dollar Tree--you are definitely going to pay a premium for convenience here. However, I was really impressed by the quality upgrade. The pool noodles at Leslie's are noticeably thicker, much more dense, and feel like they will actually last a few seasons without crumbling apart like the ultra-cheap ones do. The store was clean, well-organized, and the staff was friendly, which made for a quick in-and-out trip. If you just need a cheap, disposable noodle for a single weekend, wait for a dollar store restock. But if you need them right now and want something durable, Leslie's gets the job done.

I purchased my Hotspring Spa from Valley Hot Spring Spas in 2021. They have provided excellent…read moreservice from the time of sale. Special recognition to Lorenzo, their Service Technician. His knowledge of these spas and his attention to detail is excellent. No one compares. He is the best. Thank you, Lorenzo.

We purchased a Swim Pro spa from Valley Hot Spring Spas a few years ago. Our spa is still under…read morewarranty, it has a 5 year warranty. We have been pleasantly surprised by how knowledgeable and responsive everyone has been with us. It is one of the most professionally run businesses we have dealt with. The technician, Lorenzo, is extremely competent and every time he has come out to service our spa, he has done a superb job in diagnosing, explaining, and remedying any and all problems. Lorenzo has a great attitude and has given us many tips on maintaining the spa. He is always on time, and gets the job done promptly and accurately - every time! Fine employee and human being! Thanks!

We are very happy and pleased with the final results. The entire process went smoothly from start…read moreto finish. Shannon was awesome with communication and getting us all on the same page. Going with pacific pools was absolutely one of the best decisions we've ever made.

Pacific Pools & Patios. What a great company! Chuck and his team were very professional and…read moreknowledgeable! The whole process only took a couple of months from start to finish. I highly recommend them. The price was very reasonable also!

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

Available on the weekend which was important for our rental cabin. Sent someone out within an hour…read moreof my call. Was able to trace and fix all the damage done by the rat that had chewed through a bunch of my wiring and added a protective sleeve to try to prevent future damage. Courteous and the service quote just to come out covered most of the work that was done. We were worried a whole new panel would be needed and a number of replacement parts. Spa heated right back up that day.

Oscar at Pinnacle Tubs is the MAN!! I walked in. He showed…read moreme all of the tubs that fit my budget. He explained everything I needed to know about the tub and I was sold. I paid for it that day with a convenient e-invoice and I was good to go! I got it delivered in less than a week(we got lucky the manufacturer had one in stock) Oscar and his team delivered it and I cannot be more happy. My family and I love the tub and we will be getting all of our services from PINNACLE TUBS!! Thank you Oscar and Team!

I purchased a spa from Spa Max a few years ago and I've been nothing but impressed with the spa and…read morethe service I've received since. I'd like to specifically give a shout out to Saul who recently repaired my Jacuzzi and was phenomenal. Thanks guys.

If you're looking for a spa, these guys know what they're doing. Fantastic customer service super…read moreeasy to deal with everything went smoothly and that's hard to

Professional and pleasant. Repairman was timely, keep me posted on work progress. Very…read moreinformative, courteous and pleasant to work with

Three years ago we bought our Hot Tub from Outdoor Comfort. They were great to work with then…read more We recently had a leak which they came out quickly to fix. They are incredible. Great customer service. They didn't just check out the leak they checked out several other parts of the hot tub, and gave us some tips for keeping it in great shape. They told us that if the leak wasn't fixed to call them and they would come back out. (I appreciate them doing the simple fix first!) They are super professional, and love their products and their customers. I highly recomend them!

Dealing with OC spas and hot tubs has got to be the easiest decision I've made in a very long time!…read more I bought a house back in June and it had a hot tub but the cover was trashed and the corner pillows we're growing gunk on them but otherwise the spa was in great shape. I called Ryan at OC spas and hot tubs and texted him a few photos and not only did he have the exact cover and pillows in stock but also at a great price and was delivered the next day. Yep, I'm a happy camper and now the spa looks brand new! Thanks a million and Ryan and your team and you're the first place I'll call when I need replacement parts.

We had a totally positive experience purchasing a spa from OC Spas. From the time of our initial…read morecontact with Ryan (the owner) we changed homes. But, Ryan was patient and always pleasant with us. He gave us the impression that he genuinely wanted to make us happy. NEVER ANY PRESSURE, We eventually found the perfect spa. Ryan even personally delivered the spa! It is now installed in our back yard ready to bring fun and fond memories to our friends and family. OC Spas is the real deal. We are fortunate to have discovered them.

I loved this Spirit location, not so much of a selection but understandable because were close to…read moreHalloween. While checking out we were helped by Kylie, she was very helpful, I appreciate her effort into helping us find the right costume, she was so patient with us, she made sure our costumes didn't have any pieces missing. There's plenty of parking outside. I think I just found my new all things Halloween related location.

Customer service was good. Disappointed in the animated displays; had very few. Not funread more