Today I visited The Diamond Factory of Ann Arbor inside of Briarwood Mall. The store had a sign…read moreoutside claiming "WE BUY GOLD & Diamonds Highest Price Paid Guaranteed" which led me to believe that I would be presented with a fair and reasonable offer for my 2+ gram, 14K white gold engagement ring with two small side diamonds. A 2 gram 14K white gold melt value is $99. The spot price of gold is currently $2,633.53/ounce as of 12/7/24. The manager (supposedly named Victor) and his sales associate (Rafi) offered me only $56 for the ring, despite me already having a prior offer for $250. Victor (real name apparently Vicken Tufenkjian according to public state filings) even claimed that the store didn't have an owner when confronted about his false and misleading sign. Victor also refused to tell me his full name when I told him that I was going to file a complaint. At one point he even tried to falsely claim that my ring wasn't actually gold. To make matters worse, when I returned to the store and explained to Victor that other jewelers inside of Briarwood quoted my ring at around $400, he called the mall police to try to intimidate me instead of addressing my concerns professionally. Five allied security guards along with an Ann Arbor police officer were unnecessarily called on me. I left the store and immediately filed a complaint with the FTC. This experience was extremely frustrating, inconvenient, and disturbing. Please steer clear of this store and go somewhere where you will be treated fairly. PS: if you have bought any jewelry at this store in the past I would strongly suggest that you have it checked for authenticity by another jeweler.

Got my wife her dream ring thanks to Azia at the Diamond Factory. I contacted them requesting a…read morespecific shape and size and they were able to work with my budget, as well as making the shipping process easy for me. Everything went smoothly and all of my questions were answered. I will go to Azia and the Diamond Factory for all future diamond/jewelry purchases.

My favorite clothing shop! They always have a good selection of clothes and they're very friendly.read more

The Resale Boutique is such a charming resale store. It's located right in downtown Saline on US-12…read morein a house. They have many higher end clothing brands and the prices are very reasonable. The selection is great and they always have new stuff coming in, many of which are new with tags. Be sure to set aside at least an hour to browse through all the clothing, shoes, and accessories they have. The upstairs has the sale racks and the markdowns can be massive especially for end of the season clothes. I scored a new with tags lined leather black skirt for $8 and a pair of white NYDJ jeans for $12. I've never left empty handed. I don't live in Michigan anymore but my mom does so every time I'm in town this is a must visit!

Hard to see how this place got a good review. Rude and overpriced…read more There are a TON of great jewelers and jewelry stores out there. Don't waste your time w people like this.

Made some beautiful rings from scratch, I was able to help design them. They helped design my…read morewedding ring, and I wear it every day

I want to say thank you to Jamie and Chacara. I felt as like I was working with family. They made…read moreme feel so comfortable and relaxed especially in trying to find the perfect piece of jewelry for me. They were knowledgeable and guided me. I will definitely be back and will be looking for them. LOVE YOU TWO:)

I love the staff in Novi and the store layout. The team is super friendly and knowledgeable. My…read morefavorite place to buy gifts!!

First time buyer at Kay's and will not be returning. I purchased a Lifetime Warranty for a piece…read more When that piece broke and they were unable to repair it, the piece had to be replaced with a new item. They said I would have to repurchase the lifetime warranty again for the "new" piece. Original lifetime warranty was $75 for a $200 (original price $300) piece. Purchasing another warranty would've costed me a total of $140. Almost as much as buying a whole new piece. Would highly recommend supporting a local jeweler instead because this type of scenario only happens with a large corporate business.

There was a wonderful young lady (I believe her name was Kelsie) who helped me at this Kay's , she…read morelistened to all of my requests and I felt like she was really trying to help me find exactly what I wanted ... Then comes Kamryn .. very pushy lady who stole me from the girl who was truly trying to help me . She constantly pushed rings down my throat after I had made it clear , several times that I didn't like those styles/cuts . I thought I found a ring I'd like when she lied about the cut of the diamond . I'm not sure if she was that inexperienced or if she thought I was that stupid . Although she quoted me a price of around $2,800 for the ring , the wedding band and a warranty before tax . I let my boyfriend know (who is active duty military in california) & he tried to secure the ring . I didn't know until after he purchased it online with Kamryn's help that the price was increased . She had no explanation as to why he had to pay $4,100 over the phone , instead of what she quoted me . Obviously this did not sit well with me . The manager at this Kay's (Ahmed or something similar) made it nearly IMPOSSIBLE to return this ring . He even told my boyfriend he can "sit on hold until he has the time to deal with this" as there were "two customers in the store for Black Friday" .... extremely unprofessional and truly just childish . We got the ring returned after a wonderful customer service representative , Naydean , escalated the chain of command & her boss chewed out this store manager . They will truly do anything for a sale , whether it's lying , scamming , beating around the bush or plainly just ignoring you . I do not recommend this jeweler to anyone & that includes Zales as I was told at my consultation they are of the same brands .

Stephen, the owner of Jewelry set in stone was super knowledgeable of his craft…read more He repaired my wife's wedding ring and it looked better than it was new. He made me feel comfortable and trustworthy the first time I met him. I highly recommend him to repair or build you a keepsake that looks beautiful and last a lifetime.

Steve reached out and got me my appraisals and I was already satisfied with the work.read more