Hard to see how this place got a good review. Rude and overpriced…read more There are a TON of great jewelers and jewelry stores out there. Don't waste your time w people like this.

Made some beautiful rings from scratch, I was able to help design them. They helped design my…read morewedding ring, and I wear it every day

Today I visited The Diamond Factory of Ann Arbor inside of Briarwood Mall. The store had a sign…read moreoutside claiming "WE BUY GOLD & Diamonds Highest Price Paid Guaranteed" which led me to believe that I would be presented with a fair and reasonable offer for my 2+ gram, 14K white gold engagement ring with two small side diamonds. A 2 gram 14K white gold melt value is $99. The spot price of gold is currently $2,633.53/ounce as of 12/7/24. The manager (supposedly named Victor) and his sales associate (Rafi) offered me only $56 for the ring, despite me already having a prior offer for $250. Victor (real name apparently Vicken Tufenkjian according to public state filings) even claimed that the store didn't have an owner when confronted about his false and misleading sign. Victor also refused to tell me his full name when I told him that I was going to file a complaint. At one point he even tried to falsely claim that my ring wasn't actually gold. To make matters worse, when I returned to the store and explained to Victor that other jewelers inside of Briarwood quoted my ring at around $400, he called the mall police to try to intimidate me instead of addressing my concerns professionally. Five allied security guards along with an Ann Arbor police officer were unnecessarily called on me. I left the store and immediately filed a complaint with the FTC. This experience was extremely frustrating, inconvenient, and disturbing. Please steer clear of this store and go somewhere where you will be treated fairly. PS: if you have bought any jewelry at this store in the past I would strongly suggest that you have it checked for authenticity by another jeweler.

Got my wife her dream ring thanks to Azia at the Diamond Factory. I contacted them requesting a…read morespecific shape and size and they were able to work with my budget, as well as making the shipping process easy for me. Everything went smoothly and all of my questions were answered. I will go to Azia and the Diamond Factory for all future diamond/jewelry purchases.

Artists who restored a priceless heirloom: Matthew Hoffman is an artist, and his collaborator Kris…read moreKeller a total pro. Over the years we commissioned several pieces, one of which we consider a particulary important family heirloom. Then we lost it. Theft? Carelessness? who knows. What I do know is that without a perfect photo, recreating this piece would be very difficult. Working together, Matthew and Kris recreated, in exquisite detail, a piece that was one of a kind, and that is now almost identical, to take its place in our family story. I cannot recommend them more highly. The quality of the work is flawless, their access to superior gemstones outstanding, and the service is unparalleled.

Matthew Hoffman and everyone at Ten did an amazing job designing our engagement/wedding ring set…read more(both women's and men's rings). We have really unique wedding rings that we will now have for the rest of our lives, with matching small sapphires. We also brought him a family diamond that he set for the engagement ring. Gorgeous. We have gotten tons of compliments on our rings. We went to another jewelry shop in Ann Arbor before visiting his and were underwhelmed with the service at the other shop. With Matthew we received very personalized attention, and the designs were just incredibly special. You can choose something from his own designs, or come with your own and he will help to shape your vision.

I just purchased my third ring from Alex. My first two were when I lived near Ann Arbor, His work…read moreis of extremely high quality and he creates very unique one-of-a-kind pieces. It was the first time I bought a piece online (due to the 2020 coronavirus pandemic) and I was nervous by not getting to try on the ring first, but after a few emails back and forth, I settled on buying the ring and am very happy I did. I live on the East Coast a little west of Boston and I can tell you that there are no jewelers with Alex's talent for unusual creations or attentive (and patient) level of customer service here. I will definitely buy online again! Gina B. central Massachusetts

I've bought two rings over the past 2 years from Alex. One was a lovely men's wedding ring to…read morereplace mine of 32 years - a great selection. More important, however, is the experience I had from Alex designing an exceptional ring with a Tanzanite gem he picked out from abroad. The design was fantastic, a real beauty that my wife loved. Alex is the ultimate artist with great advice and a nice personality. He is 6 stars.

I needed a stainless steel watch band "sized" to my wrist…read more Stopped in on a Saturday morning and......... in a manner of minutes, the owner had it sized correctly just by looking at the size of my wrist and the band. Wow! I did not expect to have same day service on this, let alone within the same hour. I have other watches that need service and, based on this wonderful experience, I will be bringing them here to get the owner's ideas on what service can be performed. FIVE STARS for super customer service! ! ! Dave Franklin

After researching several jewelers, I went to Accent Jewlers and am so glad I did. I needed…read moresuggestions and an opinion on what to do with a bangle bracelet that I had bought overseas and was too big. I was not pressured to buy anything, and Mr. Simon readily gave me suggestions and even said I could go home and think about my options. His suggestions made perfect sense and I opted to go with one. I highly recommend Accent Jewelers and will happily go there again.

My 12 year old son and I had such a nice experience with Sergio last evening that I wanted to write…read moresomething, as much to thank him as to write a review. For starters, Sergio is quick, fairly priced, knowledgeable and incredibly polite. But he is also a throwback to the days of craftsmen/craftspersons who take their work seriously and also take great pride in their workmanship. My son inherited a watch from my recently deceased father. After carefully sizing it for my son's smaller wrist and removing a few metal watchband links, Sergio looked my son in the eye, shook his hand, and told him to treasure the watch because he knew the significance of the timepiece to us. It isn't the monetary value, but Sergio and his wife understood instinctively the real value of the watch to us, and the ritual of handing down a family keepsake. It helped my son learn a lesson and I know he will value the watch more because of the way Sergio treated it. I just love this guy. He will have my jewelry repair business for as long as he is in the community.

Outstanding experience in every way. Another jeweler had told my wife that fixing her watch would…read morecost hundreds of dollars and require shipping it to Germany. Sergio fixed it for much less while we were shopping for groceries! He clearly takes pride in his work and provides wonderful customer service that's becoming rare in this online shopping world, spending an extra 10 minutes showing me how to keep the watch clean and in good working order. Note: Located inside the Meijer store off of Carpenter if you're having trouble finding it

Worst customer service ever. The items are overpriced and there is not a big selection. The sales…read morelady was very impatient and rude. There is room for improvement in how she talks to people. I was planing to buy an item but I got cold feet with her attude.

The expeience with Arcadian Antiques has been incredible. We have been treated with such kindness,…read moregenerosity, and genuine enthusiasm when it came to helping us find our engagement rings. Not only were we delighted with the service and just the caliber of humanity we encountered in the store, but Rhonda herself hand delivered our re-sized rings to us in NYC when they were ready a couple months later. She surprised us with champagne and appetizers, took pictures of us as we opened them, and even gave us cupcakces for dessert AND bought us a bouquet of flowers. After that, she took pictures of us by Rockefeller Center. This woman just goes above and beyond and may be the first person we've encountered to truly have a heart of gold. The quality of the rings is exquisite, the re-sizing perfect, the attention to detail, the personal attention....we will remember this for the rest of our lives. It's rare to encounter not only incredible service, wonderful products in terms of both selection and value, but also each and every person we interacted with in the store to be so genuinely kind and curious about our love story, and eager to support us and help us find something that expresses our individual personailities. We were just gobsmacked and deeply moved by the entire experience. We'll be back soon for our custom made wedding bands! Cannot recommend enough 10/10, 150%. Eternsally grateful.

I would give ten stars if I could! I lost a sapphire in my…read morewedding band due to a broken prong, so I listened to Yelp and came here! So glad I did! Not only are the owners extremely nice, but they fixed my ring same day, fixed four prongs, re-dipped in rhodium and replaced the sapphire all for an amazing price! Definitely come here for all of your jewelry needs- I'm so so happy with my repair!

guy told me he won't cut my ring off my finger when my finger was swelling and didn't even try, I…read morewent to another healer right down the street and they helped immediately