First time buyer at Kay's and will not be returning. I purchased a Lifetime Warranty for a piece. When that piece broke and they were unable to repair it, the piece had to be replaced with a new item. They said I would have to repurchase the lifetime warranty again for the "new" piece. Original lifetime warranty was $75 for a $200 (original price $300) piece. Purchasing another warranty would've costed me a total of $140. Almost as much as buying a whole new piece. Would highly recommend supporting a local jeweler instead because this type of scenario only happens with a large corporate business. read more

There was a wonderful young lady (I believe her name was Kelsie) who helped me at this Kay's , she listened to all of my requests and I felt like she was really trying to help me find exactly what I wanted ... Then comes Kamryn .. very pushy lady who stole me from the girl who was truly trying to help me . She constantly pushed rings down my throat after I had made it clear , several times that I didn't like those styles/cuts . I thought I found a ring I'd like when she lied about the cut of the diamond . I'm not sure if she was that inexperienced or if she thought I was that stupid . Although she quoted me a price of around $2,800 for the ring , the wedding band and a warranty before tax . I let my boyfriend know (who is active duty military in california) & he tried to secure the ring . I didn't know until after he purchased it online with Kamryn's help that the price was increased . She had no explanation as to why he had to pay $4,100 over the phone , instead of what she quoted me . Obviously this did not sit well with me . The manager at this Kay's (Ahmed or something similar) made it nearly IMPOSSIBLE to return this ring . He even told my boyfriend he can "sit on hold until he has the time to deal with this" as there were "two customers in the store for Black Friday" .... extremely unprofessional and truly just childish . We got the ring returned after a wonderful customer service representative , Naydean , escalated the chain of command & her boss chewed out this store manager . They will truly do anything for a sale , whether it's lying , scamming , beating around the bush or plainly just ignoring you . I do not recommend this jeweler to anyone & that includes Zales as I was told at my consultation they are of the same brands . read more

Kay Jewelers - Jewelry Near Me - Ann Arbor, Michigan

I never usually write reviews, but the way my partner was treated in this location was horrendous. It takes no effort or skill to be kind, or even neutral for that matter. After 15 minutes of incompetence and attitude finding an online order (had been ready for several days), we were told we should never shop for jewelry online, and that it was our fault they could not find it. The product was quite different from online, so my girlfriend wanted to return it once it was finally found. Such is the nature of online shopping, no big deal. After another several minutes of incompetence in processing a simple return, we were told we were "learning our lesson for ordering online." My partner was visibly annoyed but silent. The manager did not care for my girlfriend's silence, and told her "we're trying to fix it for you, you don't need to have an attitude." At this point, we walked out without finishing the return. After a half hour of time and the treatment from staff, we will find another means to return our merchandise and never use Kay Jewelers again. I highly encourage you never, ever, visit this establishment, let alone give them a single dollar. They don't deserve it. read more

Good selection of jewelry, but I took two pieces in - one to get cleaned and one to get fixed and the window that they quoted me to get them back had passed and I had to call them. They said the timeframe was pushed back two weeks (nobody's notified me), I called back again and they had one item ready. I mentioned hat their process for notifying customers was not great and I received a call two days later that both items were ready. Went to go pick them up and the one that needed to be fixed was in the same exact state as when I dropped it off. read more

Just the worst! So I went in to purchase a birthday present for my mother tonight. Well two of the employees were busy, no big deal I am not in a rush. I waited until one of the employees (blonde) to finish BUT instead of helping me, she walked RIGHT PAST ME and didn't even acknowledge me! Not only did she not even say hi while being within 10 feet of me, she walked right past me to help some other woman! Trust me she knew I was there because I kept on walking around all of the jewelry displays while she was helping a customer and the said customer had to apologize for taking so long. So in what world does the jewelry employee not apologize for the 15 plus minute I stood there for another 2 minutes thinking she can say something like how she will help me. Nope nada!!!! And she looked right at me several times. Don't give me that look if I am a willing customer and you need the commission. And guess what?! Sorry Kay but I went to the diamond factory and spend $500+ on a beautiful diamond necklace for my mother. Looks like u lost my service and my respect Kay. I guessing this blonde employee looked at me and thought that I looked like a high schooler who probably don't have a dime to her. Well shame on you because you should never judge a book by its cover! Not only am I a working citizen but I am a shopaholic at that. So you will never see me step foot into that store again. read more

Absolutely awful. I took my ring in to get the prongs on my center diamond touched up. My husband purchased it at an independent jeweler in California; once I informed the saleswoman that it wasn't a Kay purchase, she started ripping it apart. She stated that the gold was bad quality, the prongs shouldn't be so worn down (mind you, I've worn it every waking moment for 15 years), that multiple diamonds need to be replaced, and that I should just get rid of it and trade it in for something new. I should have walked away right then and there, but I told her again that I only wanted the prongs re-tipped, and she assured me she'd call me to let me know when it would be completed. After 3 weeks of no communication, I called and was informed that not only was the work not completed, but it would be nearly $400. I'm sorry.. $400?!?! The saleswoman started spouting off many items that "needed" to be done, which is why it was so expensive. When I questioned how much for just the re-tipping, she stated that she didn't know and would have to get another quote. At that point, I told the salesperson that I'd like the ring to be returned. She stated that it would have to be sent back from their off-site jeweler, and that she'd call me when it was back. Now another week and half has gone by--again with no communication from them. I just called and found out that my ring is there, waiting to be picked up. From start to finish, I've been without my ring for over a month, and have had not one phone call from them. I should have known from the first moment that their communication throughout this process would be just as bad as their in-person demeanor. Now to cross my fingers that when I go to pick up my ring, it's actually there, actually mine, and that my diamonds haven't been swapped out for cubic zirconia. read more

Terrible service, the workers act like they're in high school and they just want class to be over. Overpriced jewelry repair that takes two weeks. They don't do any repairs in store so they will always need to ship it out. Minimum cost is $30, even for a simple solder. The repair quality is subpar, my repair came back slightly crooked. Do not go here. Go somewhere where they can do the repair in store. read more

It's basically like the advertisements, it's alright... they do those things and they have jewels, but it's nothing tantalizing.

Girlfriend bought a ring with birthstones for her mom for Xmas, online through Kays. Ended up not looking anything like the Internet pictures on Kays website. Went in to the Briarwood Kays to show them and request different stones to be placed in the ring. The Kays employee named Gina wasn't helpful and made us feel unimportant without any compassion, care, help, or understanding. I politely asked her to look at the stone because it wasn't cut like a heart like it was supposed to be, but she immediately said "No, I'm not... I can't see that close... I can't look at it." YOU WORK AT A JEWELRY STORE! You are supposed to be able to look at stones for imperfections, right?! Am I crazy? The color of the stones also did not resemble the Internet pictures of the item. Ended up leaving Kays in Briarwood with an awful looking ring, girlfriend was very upset to tears that her mom would not like the ring and that she wasted money and nobody from Kays would help. A store, no matter what you sell, should not sell an expensive item without helping the customer become happy with their purchase. They should not bring somebody to tears. I personally have never shopped at Kays, but after being with my girlfriend through this I will never buy from Kays; even if this was specific to Kays at Briarwood.. They've tainted the name to me. read more

Let me begin by saying I have nothing negative to say about my experience at Kay in terms of the politeness and friendliness of the staff. They were always pleasant through the ordeal I went through. That being said, I went to Kay Jewelers to purchase an engagement ring for my now fiance. I had a wedding band from her great aunt and wanted to find a solitaire to match it. I worked with the staff and they seemed excited about picking out the ring, helped me find one I liked, and placed an order for the diamond and the setting. I was told to come back early the next week to see both. I came back later than the date I was told and was told they still didn't have either, but to come back the next week and they would be in. I was also told they would be in touch via phone or e-mail. I came back the next week after not hearing anything from the sales representatives. They told me they were having shipping issues and promised me they would be in early the next week. At this point I was starting to get nervous as I was getting close to when I wanted to propose. I came in the next week and was pulled to the side by the sale associate I had been working with. I was informed the diamond I had put a down payment on had been lost of stolen. I was floored. When I was asked about the setting, they said it would be in any day. I went home with their reassurances, but couldn't shake the uneasy feeling I had from talking with them. The next day I went back and cancelled my transaction. As I said, through all this the staff were always friendly and courteous. I just can't recommend a store that has something like that happen. Find a local jeweler that will give you the attention you deserve. I did and couldn't have been happier after the fact. read more

If I could do no stars I would. Every time I visit this location to get my jewelry inspected per the warranty my husband purchased I am treated poorly. I understand that doing the inspection and cleaning isn't making you a commission, but my husband and I will be buying more jewelry in the future and based upon the treatment I have received on multiple occasions at this store we will go somewhere else from now on. read more

I went into Kay's to look at some engagement rings. I was approached by a sweet associate named Emilia. She was very helpful in trying to find exactly what I was looking for. She took the time to get to know me and a sense of the style I was looking for. Since my boyfriend lives out of town, she created me a wishlist so when he comes in to see her he'll know exactly what I want! I was nervous to go in a jewelry store since my boyfriend wasn't with me, but I was given the best experience possible!! read more

I wish there was a no star option. The manager there is by the worst person I have every had to deal with. He is rude, and disrespectful. He should not be a manager at all. Everyone who works there is the same way. I do not recommend anyone to go there. They need a whole new staff before I decided to ever buy anything from Kay's again. read more

I registered just to write my review so this doesn't happen to anyone else. I wouldn't even give them one star. I went into this store to find the perfect engagement ring so I thought and the sales man helped us design a ring that I thought was the ring of my dreams. Once I got the ring I noticed the inside was all scuffed and faded and that the ring that was "made for me" wasn't even sized correctly ...two sizes too big. I waited two more weeks and got my ring back and day later diamonds fell out! When I complained I was told these things happen by the manager... really a week into having it? I think not. I called corporate and the store and my only option was to return or send to get fixed so I sent it in. I waited another two weeks and got my ring back with the diamonds replaced not even matching and my center diamond being crooked ?? I took photos and complained and again all I got was return or send in ... never once a sorry in store or compensation. I was told to fix now ,it would take two months so I decided to return it which I was rudely treated once returning and had to call corporate because they tried to charge me for work done on the ring. Think before you go to this store! They didn't care that just after buying a ring I had to wait months and send It out several times... ridiculous and horrible service. read more

Bought my engagement ring from Kays in Briarwood. They were helpful and such but within the first 6 months the diamond fell out. Took it in, they sent it out. They never called to say they had it in, I called and found out they had it. The diamond was flawed there was a crack in it, very visible they "sent it out" once again no call. I called a month later, they had it back and the same diamond cracked was in the ring. Kays craftsmanship is horrible, their service is horrible. I'll never buy anything there again. read more

Went engagement ring shopping here with my fiancé. The customer service was ok, salesman was pushy and kept insisting on filling out a credit card application. The main thing that bothered me was the salesperson blatantly lied about the quality of the diamonds, they told me all of the diamonds are G-H in color and SI1-2 in clarity. The diamonds had big visible flaws in them. When I went online after to look at the rings I had liked I noticed that the website stated the diamonds were actually I1-I2 clarity and I-J color. Either the staff is not knowledgeable in diamonds or they are trained to lie to make a sale, either way I will never step foot at a Kay Jewelers store again. read more