I am a fish breeder, so this review is strictly for their fish section and customer services…read morerelated to fish. Like most other pet stores (especially regarding fish), it is hit or miss. For a while i brought fish here to trade for store credit and would use the credit to get new specimens to freshen the gene pools of my aquariums full of home bred and raised livebearers. Unfortunately, most of the fish i got from here ended up dying within a week or so. I am not sure if it is issues with bad genetics, stress, water chem etc.. All i know is i have established tanks full of a few hundred fish being born, raised and moved on at any time and the only fish i have that die are the ones I get from this store. I do have a healthy Bristlenose Pleco i got from here, and one stunning sailfin molly, so it is not all bad. However, i can say with confidence that 9/10 of the livebearers (swordtail, molly, guppy, platy) i get from here don't make it a month. It is really nice of them to offer credit for stock, (honestly it should be standard but not all stores do it) but unfortunately not only were the fish I was buying back unhealthy, the supplies/food i would buy from there was priced higher than i see elsewhere. Brenden and Cole are 2 really nice and friendly guys who care about the animals and the customers.

Too many sick and dead fish. Too little selection. The fish keeper would rather be on his phone…read morethan tend to the tanks or become more knowledgeable. I gave it a few visits over a period of 10 months. Same experience.

I love City of Paws! My pup has such an amazing time with his walks. At first, we had Mike who…read morecreated such a strong bond with Zeph from the getgo. Once he left for the summer, Brooke took over and sends us the most amazing pictures of our pup throughout the day during his walk and makes sure she spends great time with him to keep him active while we're at work. They use an app to keep communication lines open and it's super easy to schedule, reschedule and pay through it. I really love the convenience and I am so glad to have the in the neighborhood. I recommend them to all my furry friends!!

Great pet store on Main Street with tons of treats and pet products. They also host cats through a…read morelocal shelter for adoption.

This review is based on my online shopping experience and text interactions with the staff. My…read morecat's favorite toy from when he was a kitten had completely fallen apart. I was able to locate that same toy at this shop. The price was very reasonable! The order arrived sooner than expected. A staff member reached out to me to tell me of a delay in the shipping, but the item ended up arriving when expected. My cat is very happy with his replacement toy. I will be ordering from this shop again in the future. A nice touch to the item, was that it let me know who packaged the item, which to me, showed that it was packaged with care.

I went to Queenie's with my daughter's dog who was having some anxiety related to being left alone…read morefor the workday. After chatting with the owner and employees, they helped me find everything we needed to make Louise a happier girl when she needs to be alone for a while. Adina and Patti both walked around the store with Louise and i to try and find the best products for us. The store is adorable, neat and well kept, and prices are great. I'd much rather shop here than at a big box pet store. Highly recommend!!

I wish I could give this location zero stars!!! There was an old man working there, I asked him…read moreabout fish flakes he told me to go look for the other worker. My sister asked about the flea topical ointment and once again he knew nothing. When I found the other worker she said he doesn't know much about animals, I'm, maybe he shouldn't be working there OR maybe train him properly. Then when we went to pay I made a remark on how high tax was in Philly, I remarked tax isn't that high where I live in CA, He went off on a rant about how it's higher in CA and how he used to live there and I said not where I live, he started to argue with me trying to prove me wrong and I said listen I'm not going to argue with you. He finally quieted down, then literally followed us out the door still arguing about the tax. This is the same guy who as soon as we walked in doesn't welcome us or says hello but says we are closing in a half hour, basically rushing us. Horrible customer service. Even the girl I asked for assistance didn't seem like she wanted to be there and the second I told her old dude asked me to ask her for help she legit rolled her eyes. Bad experience over all.

I scheduled an appointment to have my dog groomed. Although they require 48 hour cancellation…read moreNotice from the customer ,they cancelled this same appointment twice the day of via text and then again cancelled after I rescheduled for a total of three times.

PARENTS AND DOG OWNERS BEWARE!!!! My daughter was an…read moreemployee at lucky dogz and was bit by a dog, fired and blamed for getting bit. They refused to give me the dog that bit her shot records which I needed to take the er to prevent her from getting unnecessary series of rabies shots. I had to contact the Springfield police department for assistance. Yes, I know it's probably hard to believe that I would have to go to these lengths. The police were able to get the records and give them to me. The owners never once asked me if my daughter was ok. Instead I was asked did she finish her shift. These owners have no regards for humans or animals.

Our dog Zoey loves it! We do doggy daycare and overnights. We are happy and the staff loves dogs!read more

FULL DISCOSURE: I am a meowmmy so I am reviewing from a Cat Person perspective although I have…read moremany friends with dogs so I visit often to pick up treats or gifts for them. THAT SAID, as someone who has lived in the community for decades and as a regular customer who has politely made requests or offered feedback as someone who DESPERATELY WANTS/NEEDS A NEIGHBORHOOD STORE THAT SELLS QUALITY CAT RESOURCES AT REASONABLE PRICES- Bone Appetite is NOT it. They offer a very limited selection of goods for felines while Dog Items and Services are wonderful, even OUTSTANDING. In fact, since the pandemic, they offer LESS cat products while still maintaining dog supplies and adding new dog items. So.....this place is phenomenal for ONLY DOG people. Cat People continue to be ignored, disrespected and just hated on. Luckily, in these hard times, I can just share my chicken, turkey and fish with my furbaby and call it a day. Amazon supplies my cat litter. The Dollar Store offers cheap toys. This Chestnut Hill store is always clean. The employees are friendly and polite. It's a boutique store that is specific to canine clients. They don't pretend to cater to other animals- its BONE Appetite with a DOG on the Window. LOL, its all good. Cat people know how to survive. But if you are a newbie and think you might find something for your feline friend- don't waste your time. I only go because its near my home but even then, it's ONLY for other people's dogs, not for my sweet ball of fur. They fresh assorted meat jerky is a nice new addition for easy treat purchases that are excellently priced.

They don't answer their phone, or return messages, or emails so the only way to make an appointment…read moreis to go in in person. Seems like this used to be a solid place but has faltered under new management. Shame.

Small pet local, neighborhood pet shop with a huge selection of pet food, toys and supplies. The…read moreprices are truly amazing and I haven't been to and big name pet stores since I've visited this one. I've been here twice and saved quite few dollars compared to what I use to spend at Petco. I'm not sure if they offer and services, but they did have a few cats in the window for adoption! Highly recommend if your in the area or willing to take a trip for your pet's needs!

I live in the neighborhood and am so lucky to have Fairmount Pets nearby. The staff is super…read morefriendly and the store is always fully stocked with great products. Their cat rescue mission is great as well!

Laurel House recommended that I bring my dog Daisy here after I suspected that my ex hurt her…read more Everyone that we met with was incredible. The care, compassion and kindness that they gave Daisy and I were unmatched. Really amazing experience !. Maureen showed so much compassion when I called and followed up to get Daisy in quickly. Marissa and Chastine checked on Daisy often while we waited and made sure she was comfortable. They, gave her water and love. They even came out to meet us at the car to make sure we entered thru the right door. I was really impressed with Dr. Aime Berman. She was working on a cat that had swallowed a piece of yarn that had tangled up her intestines. The yarn was stuck in several places but she didn't give up. She didn't call it. She worked until she completely removed the yarn. That is the kind of vet I want. One that doesn't give up. She really cares. They are opening a clinic here to treat animals and are open for appointments now. If you need veteran care for your pets I highly recommend you give them a call. The care is excellent and the prices you can't beat. They were one third the price of other vets. They want to help people keep their pets and give their pets the care they need. Give them a call. I'm so glad that I did.

We recently brought a stray cat that we had been feeding for 2 weeks to the Montgomery County SPCA,…read moreand our experience was deeply disappointing. The cat was quarantined for seven days and given gabapentin without our knowledge. Had we known he would be medicated and kept in a dark cage for a full week, we would have made different choices for his care. After the quarantine, the SPCA performed a TNR and released him to us the same day he was neutered early that morning. Typically, cats should have 24 hours to recover from surgery. The carrier they returned him in was old, smelled strongly of urine, and--most concerning (and unbeknownst to us)--was not secured properly. When we got home and set the carrier down in our yard, he escaped immediately. We had a safe home lined up for him and never intended for him to go back outside. It has now been over a week, and he has not returned. When we contacted the SPCA about the unsecured carrier and the situation overall, the staff did not seem overly concerned or empathetic. For an organization whose mission is to ensure the safety and well‑being of animals, this was incredibly discouraging. We trusted them with a vulnerable stray, and we regret that decision. We believe the week he spent confined, medicated, and stressed contributed to the outcome we're now facing. We hope no one else has to go through an experience like this.