I neglected to write this review during the hoopla of Christmas eating and shopping, & more eating!…read more Been using a futon all these years, the life of a bachelor falling asleep while watching the sports highlights or working from the laptop lol, so time for me to spoil myself. as you get older, gotta take care of yourself, esp. the back. What only started as fact-gathering, as one of my hockey friends works for Sleep Country, ended up in a nice purchase! Not that I was talked to, but the owner Neil, it's amazing what a wealth of info when it comes to buying a mattress. As i'm in sales too, i'm sure all the competitors offer similar 90-return policies, price-matching, make you try all the different beds and all but here's why I chose Simmons: --assembled and made here locally! --Sleep Country doesn't specialize in any particularly brand, as they carry all brands --their discounts based on what incentives the manufacturers offer to the sales ppl! It's all about the service, and they let me try 6 different beds, there for about 2 hours, gradullay narrowing down to me liking the medium firmness, with a soft 'topper'. and i'm just amazed how much quality sleep i get now; from 4 hrs to about 6, though when i know i have to wake up early on just a few hours of sleep, then i'm back to the futon/sofa ;)))

We had the best customer service experience at this store. After a disappointing experience at…read moreIKEA, we reluctantly went into Sleep Country Canada, expecting a pushy salesman to be in our face. Boy, were we wrong!! Mike asked us what we were looking for, listened to us, gave us a few choices, and helped us pick the perfect mattress. Then it was time to talk price. We expected to pay through our nose but the one we picked happened to be on sale, and he offered to throw in a fancy mattress pad, and delivery was free, and they have a service to take away your old mattress for only $10.50!!! That was on a Wed, he scheduled delivery for Sat, he said the delivery guys would call between 8 and 9 am to give us a time for delivery. They called at 8:20 am, they said they would deliver between 2 and 5 pm, they arrived at 2:30pm. It was raining and I hadn't covered our floors yet but no problem, out of their pockets they pulled out booties to slip on!!! They were courteous, professional and extremely efficient!!! Now, if the mattress lives up to its expectations, I would say that the whole experience was heaven sent!!!!

I bought a power bed and mattress probably nine years ago now and the controller was starting to…read morefail. I called Mr. mattress and he sent somebody to replace the controller at my convenience. Amazing service. I've been buying beds from Mr. mattress for probably 30 years Expert knowledge, quality and service can be counted on from this company. I always suggest to my friends and family to check out this company before making an important decision on a mattress. Thanks for your great service.

The service at Mr Mattress is outstanding! Had a good conversation with the owner about mattresses…read moreand he was genuine, honest, knowledgeable, and down to earth. At first I was going to go to one of the bigger company stores but when I looked online I just felt they were overcharging on everything, whereas the Mattress guy gave me a great deal and took away my old mattress for a small and reasonable fee. All in all the amount I paid was great value for the great quality and I love that it's made locally and I'm supporting a small local business. The delivery guys were super friendly and easy going and my whole experience was just fantastic. I would definitely recommend and will go back for my next purchase. Also, I don't know if I ever want to leave my bed. It's sooo comfortable!! I love it!!

Great place but broken furniture been waiting months to get a new one still havent Received it and…read morethe make a lot of noise.

This is an employee review, so a little different perspective than the other reviews. I was brought…read morein to help with sales inside the store while also developing outside sales revenue as well. The owner is nice and the other employees were great. The problem was the wife of the owner who has kind of taken over running the front part of the store. She hired me and I was supposed to work 3 shifts a week in-store and then the outside sales on my own time. The pay for the inside sales was hourly while the compensation for the outside revenue would be commission although she kept avoiding my questions when I tried to pin her down on how that worked. She was always evasive about it and the regular wages were paid in an even sketchier way. My first six shifts went fine and I was selling things and negotiating pricing. The customers liked me and I had even gotten two solid leads on outside sales with a pretty big builder and a new private school. I came into my next shift and worked only to have my immediate Manager tell me the owner's wife had replaced me, but that I could still do the outside sales if I wanted. Yeah, right. Sum total. 7 shifts worked. I signed an employment agreement, but was never given tax forms to fill out. I got completely screwed by this company and by the wife of the owner. Prospective employees beware.

On my search for a buffet (yes, I hit up a lot of stores lol) I decided to stop in here. I find the…read morestore very claustrophobic as they cram in a lot of items for the limited square footage. The staff were very nice and friendly. I did feel a little accosted at the door when all I really wanted was to browse in peace but that didn't hinder the shopping experience. For what I was looking for their inventory was limited, pricey and old woman feeling. I will stop in and browse again but not sure I will purchase anything from them.

I shopped in here a few times over the years, but have been avoiding it lately, and I couldn't…read moreremember why. I decided to nip in today looking for a table, and since they have very affordable merchandise potentially a chair. As they have a lot of merchandise for the actual square footage it has a semi-claustrophobic feeling [for me at least]. There were some great pieces at really great prices. In terms of service a few associates did check in with us. I did find a good chair for what will be my "reading and guitar" corner, and super cheap ($49 with ottoman, basic cloth with wooden frame, the comparable is $160 at Ikea), but was annoyed when other customers and a sales associate basically got in the way of me looking at it. This place would gain a star to reduce merchandise to allow more shopping space.

If they sell stern and fosters I paid 7000 dollars and the buttons twist and are uncomfortable even…read morewith a cover. Sadly after 7000 bucks I spent more for a mattress cover

Service and knowledge were excellent. There was a good array of mattress types and prices were very…read morecompetitive.

What a distasteful and obnoxious support staff .... He said his name was Chris. We purchased two…read moremattresses from sleep country and the idiots that delivered the mattresses delivered a twin instead of a double mattress - you would think that the "sleep experts" would know the difference. We called on 2 separate occasions to try and get the mattress exchanged. Chris demanded that I measure the mattress to prove to him that I knew the difference between a twin and a double.... Common on! When I said we need to have this exchanged he was rude and and unhelpful... and hung up on me. This type of service .... Once you paid for the product, the company becomes unhelpful, seems unwise in the current economy. I think there are lots of other options for purchasing a mattress, and unless you want to squeeze into a twin.... I would recommend you buy your mattress elsewhere. Frustrated and crowded.

My wife and I a few day ago purchased a bed frame only . The…read moresales representative name was Mike Roberts . He provided excellent advise and service . We will certainly approach him again in the future should the need arise and recommend him to any one who requires beddings of any kind . The delivery was made punctually as promised. The two young men making the delivery were very polite and even though one only had to make one step to step into the entrance of our home protected his shoes with a covering. The only regret I have is that I should have asked those two young men to do assembly as I suffer from arthritic pain 50 dollar fee would have been a price well worth it to me . At 81 years of age I like to exercise me Brain as often as possible even though in this case inappropriate.

I bought our new mattress here and it's incredible ("springair desire plush"). The staff here are…read morefriendly and their pricing is reasonable. This is actually the second mattress I've purchased here and I recommend this store to anyone. Deconstructed of the "sexy" expensive displays of big box stores, there is a capacity to offer good quality items at not big prices comparatively.

From the owner: "Quality Never Had a Better Price" - Sleep Depot has grown into one of the provinces busiest…read moremattress and furniture warehouses. We receive mattresses by the truckload, and with our low overhead we are able to sell high quality mattresses and furniture at the lowest prices possible.

* product review -- Climatech Mattress Pad *…read more My first 'Climatech mattress pad' was purchased as an accessory when I bought a new mattress at this Sleep Country store just short of two years ago. It is easy to say it has been 'the' best mattress protector I have purchased and used. The pad has really done 'its thing' well, and at the same time, has proven to be so comfy and durable. I recently decided to call Sleep Country to purchase a second one -- to make my bedsheet changes quick and easy. My first try / use of the new pad, received this week, is coming up soon, at my next change of sheets, et al. A much-enjoyed, fine product carried by Sleep Country.

We had a lovely time here buying a mattress. Andres was very focused on getting my mom the perfect…read moremattress, and he let me and my sister test out a few. He handed us a bed massage remote control, pillows, weighted blankets. Just generally a very nice guy who was very patient with our indecisiveness and gave us the information to make the best choice for ourselves. He definitely knows his stuff.

Sleep country in general is a horrible horrible company but this location is the worst! The most…read morerudest staff and they don't care if they sell you a product that will harm you rather than help you. Multiple people I've spoken to have had very bad similar experiences at this location and it's a wonder they're still in business. Sold me a pillow and mattress that did further damage to my back and neck and at the time they told me it would help. Should have ran it by my doctor and physio first. A soft mattress and gel pillow do NOT help injured backs and necks. But they'll tell you anything to sell a product. Avoid avoid avoid!

Had the worst experience with Jaspreet and the floor manager at this store. We spent $3050 on a new…read moreking sized bed that we were told was adjustable, but when it was delivered it wasn't adjustable, so we went back to the store and they said we were wrong and it would require an extra $3000 base (which is $1600 everywhere else). When we said we just wanted a refund as their 100 night guarantee says, they got angry and yelled, threatened us, slandered us in front of other customers, and Jaspreet made sexually charged comments to my wife - "I'll put something in your mouth to shut you up." Refused to do my refund, then said it was my fault, and threatened to call the police on us if we didn't leave the store. Head office has finally intervened and is sending us a refund cheque, but we've been without a bed since the delivery (they took our old bed away when they delivered the new one), so haven't had a bed or our $3050 returned in 5 days now. Sleep Country head office hasn't taken our allegations seriously and doesn't think their employees did anything wrong. Don't go to Sleep Country, especially this Poco location.

Gerry is a solid salesman; I got the couch I needed for the price I needed; and they weren't pushy!…read moreWould go back for sure.

Bought a top of the line King Size mattress from them, bad purchase…read more It is like sleeping on a rock. Called within a few days and was told it will soften up, just walk on it for a while this is normal ! NO RETURNS OR EXCHANGES . What's funny as I was loading it it didn't look like the floor model and was told it was the same but different color. So it's been over a month and hours of walking on it like they said to do and no difference to the rock hard product from the day we got it. So I guess you get WHERE you buy from. Shop where you don't get hit on the ass and pocket book on the way out. Too bad, the guy was actually a good guy just bad product and policies