I never really had much of a problem with this currency exchange, but then again I haven't needed…read moreto come here very often--only once or twice when I had to get a city sticker and I've waited too long to get it by mail. I stopped in to get plate stickers because I was going to be or of town for a few weeks and we needed to remember them. We got there at 8:54 and headed to the drive-up window. As we were circling the building to the window, we let someone pass us, heading into the currency exchange himself. As I pulled up to the window at 8:54 the blinds were just coming down. So they close at 9, but apparently they don't actually keep to their hours. There was nothing indicating that the drive-through closes earlier. I was really peeved by this; it shows how little they care about customer service.

This currency exchange is going downhill. I go there to buy vehicle stickers, registration, getting…read morenew car process done here, and money orders, sometimes notarized documents. They been doing good, so they would be a 5 star rated business but what has happened to me over the course of the last few months going here I am not a happy customer. About 4 months ago I went there to apply for title registration and plates for a car I bought and my temporary plate was almost going to expire. I went there knowing from the past that I can get my titling done and don't have to go to secretary of states office which is always a bad experience standing in line in a stuffy room full of people even pre covid never was a positive experience. So I'd pay the convenience fee to get my car taken care of here. This time however, the woman with glasses at the counter says she can't do this because I already payed tax since the car I brought in Indiana. I told her before I was able to get it done here as my old car was brought in Georgia and it was the same thing I had already payed the taxes and the Asian woman that used to work here named Julie was able to take care of it. Suddenly they apparently can't do it anymore here because of covid. Thought with covid they are trying to do very thing remotely so you avoid the facility in the first place (not that I'm scared of covid, but I just don't like having to deal with state and government offices period), not to have more people at the facility when most services can be done online. I was baffled by her statement because to me it was pure hogwash specially after going on here to yelp and seeing another guy was able to get his registrations and new car registered here from around the same time I visited. I just feel like she was refusing me service and if she doesn't know how to do it then she doesn't have to lie to my face. She could say the person who usually does it is not working today or something along the lines of that. But instead she claims they don't do it anymore. I ask her if there's any way I can do it online myself because I figured she just doesn't want to help me and and says she doesn't know. Strange but OK. Being a Saturday in late March and rainy I know I have no luck even getting to a secretary if state office so I went on the website myself and started the process. I was able to finish it online and mail the application and check (you can also pay with card if you like or choose) and boom I saved myself the currency exchange fee!!!! You don't get a yellow plate (that is if you got your car out of state) so while I waited to get my plates I had stored my car at my friend's house so it doesn't get ticketed for expired temporary plates. But wow. This currency exchange doesn't live up to its advertisement. Then the second thing is the cashier steals your money when you pay for money order or anything else. This happened to me on Monday June 27, 2022 at around 6:50pm right before closing time, I came to make a money order and it was for $45. The heavy set Latin woman that works the counter next to the drive through window said its going to be $45.75. I paid her with a $50 bill and 3 quarters ($0.75) so all she had to do was give me $5 (I don't care which denomination as long as it adds up to $5). She gives me 4 $1 bills and hesitates and gives me a quarter with it. I look at my money and her and was going to say something but I didn't because there was another customer next to me and also because it's almost time for them to close and lost $0.75 is not so much. But I was upset because this is not the first time it happened. I had to cancel a money order one time probably about a month ago and it was issued by there currency exchange. I did the stop payment and the process costs only $10 only to have the male, slender with gray hair and always masked, take an extra $40 from my refund. Thought the fee was $10??? So why take an extra $40 off??? My hard earned money. I understand maybe he was overwhelmed with the multi step process of the money order refunding but just like they have sign at bank to count money before leaving window, the currency exchange employee's should count the money before giving it to customers. He immediately disappeared when he saw me counting my money and looking vaguely at it for what he took. I am not God but that's why God Himself is watching over everything and everyone. People who handle money need to be honest and not keep it for themselves when it's not there own money. I understand they get frustrated, overwhelmed and tend to look things but this has happened when the shop wasn't even busy. And I can't say they were in a rush because they weren't. That's why you have to be careful shopping at this currency exchange. I will continue to shop thereafter but will use caution and try paying them in exact amount to prevent theft of my money.

Have gone in multiple times, always excellent. This time need a notary and things went as smooth as…read morepossible.

Conveniently located, clean and business oriented. They do need to check the operation app sites…read morethey use to update their timeline for opening. Yelp has 8:30 am, Maps has 9 am and Google has 8 am. It seems that phone calls aren't going through or they aren't answering calls . I tried several times and no one is answering the phones to answer my questions. 9:12, 9:15 and now 9:40 am. After 6 rings the line disconnects. One would really hate to walk 3,4,5, blocks to find out what service they have you need and they can't help you.

04/23/26 - Secretary of State license sticker $151.00. That's crazy expensive for a State Sticker…read morebut it is what it is. Don't make it right. It's no wonder everyone is leaving Illinois

I had to renew my plate sticker so I made sure I got up early. As I didn't know if I needed an…read moreappointment. Went in and was shocked that only three people in line. The lady behind the desk ask me what I was here for, I told her and she told me to go straight to the cashier. I was in and out in less than 10 minutes. So I went out to breakfast with all the extra time I had.

From the owner: We Provide License Plates And Registration Services, Plate Stickers, Registration Renewals, Drive…read moreAway Permits, Temp Plates, Motorcycle & Truck Plates.

I was there this morning to get something done and Irma attended to me. Having read all the bad…read morereviews I wasn't expecting much, but Irma was wonderful -- she was attentive, polite, professional, friendly, and really quick. I have no doubt I'll be back at this location if I need something from a currency exchange. Thank you, Irma, for your impeccable customer service!

Horrible, unkind management that won't help you at all if anything goes wrong. Don't risk it, go…read moresomewhere else! I bought a $50 money order here and the order (plus receipt) somehow fell out of my purse the same day. I immediately reported the loss to the manager here, who initially was really nice and said we could file a stop payment or forgery with the fulfilling bank in 30 days. I had written my name on the order in pen before I'd left the building, so I assumed there would be no problem. 30 days later I returned, and the manager showed me the order had been cashed by someone who was not me. He refused to file it as a forgery, saying that the grainy photocopy he had from the bank showed "no evidence of tampering" -- even though with how horrible the image was, you really couldn't tell for sure! Furthermore, there was plentiful evidence I'd bought that order! (Security cameras, employee testimony, the fact I reported it missing the same day with proof I'd bought it...) When I asked what my options were to get my money back, the manager started shouting at me about how it was "only $50". It's also clear he didn't believe I'd bought it, even though he'd made a note in his own handwriting about the whole situation the day I reported it missing. I tried to remain calm even though this man was being unnecessarily aggressive and rude towards me. When I asked for a copy of his note -- just so I could show proof of the loss to my accountant, accepting I couldn't get the money back -- it took almost 20 minutes of me begging and explaining and pleading to get him to even make a simple photocopy of his little incident report (I run a nonprofit so keeping my books perfectly in order is really important!) And when he finally did, he wrote on it in big letters that he didn't believe me and that the order showed no evidence of forgery. Suffice it to say, a currency exchange experience is not really something that should stick out to you 9 times out of 10, but the one time that something goes wrong you want to have someone kind and understanding who's willing to work with you. This is NOT that place. There are many other exchanges nearby that I intend to take my business to. Lesson learned -- don't just write your name on a money order in pen before you leave, also detach the receipt and keep that separate. And don't expect the manager here to do anything but verbally abuse you if you need his help.

Please respond please I tried to cash my check at this current exchange but the teller said he did…read morenot see me sign my paycheck. So he called management and they said the only thing they can do is release the money to me after the check clears. But the recipe he gave me looks like it states I've already received my money which I did not receive a dime. So I asked could I please have something stating I have not received my money so on the recipe he simple put return on 11-14-24 to receive the money after the check clears but he put in ink. I told him I could of put that on there in ink. I know it's all on camera tht I didn't receive a dime but I worried I'm getting scammed. I asked for a better recipe but all he did was put some stuff in ink on the recipe. Will I receive my funds??? I'm sorry if no harm no fall but tht was my first paycheck tht I worked for very hard. Please respond Thank you

The new management people are really sweet and helpful. Very reliable service!!read more

Great help. Finished in 10 minutes for great price for suspended registration for great price. Will…read morebe coming back here!

This location is fast and friendly staff . I am still unsure why Illinois is like only state that…read morerequires this - but if need emission testing this location has many bays and is fast

if you are up for a smog test, this place is a hidden gem. Whenever I go the wait times are usually…read morefive minutes or less and it's not in a location where most people would know because it's not on a main street. The guys are quick there's also an area after you get your smog test completed and pass for you to buy your license plate renewal sticker. It's definitely worthwhile.