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    Acceptance Insurance

    5.0 (1 review)
    Open 9:00 am - 6:00 pm
    Updated a few days ago

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    Services - Acceptance Insurance

    Car and truck insurance

    Homeowner or property

    Life insurance

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    3 years ago

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    Edgar B.

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    Mark Derrico - COUNTRY Financial representative - Insurance Agents Chandler Arizona

    Mark Derrico - COUNTRY Financial representative

    (4 reviews)

    Country Financial is one of the worst companies I have every worked with. If they can't do the…read morebasics (e.g. keep information about the account, who can access it, take payments online, etc.), then why would you ever expect them to pay out when there is a claim. Agents seem friendly and nice - I have had several at different office including this office - because apparently there is a high turnover. But there is no follow through and what good is a agent that acts friendly when there are problems all the time. -- Corporate never receives paperwork I spend hours filling out and therefore the 800 department doesn't have current information (including addresses, account information, etc.). It is located at the agent's office and..... did I mention turnover [yup, this is when you really do need to keep a copy of everything handy]. -- Computer systems are old including how you make payments, so of course there are problems. Call 800# and ... oh, they don't have any of that information. And answers like "that is how it works" (e.g. bad computer programs) when things go wrong. -- When they are sending information to old addresses that you don't respond to, they will automatically renew your policy with the worst rating (e.g. 4x the price). Without your permission. When you qualify for a much cheaper rating. "Well you didn't respond and this is what we do." Be prepared to spend a lot of time on the phone and doing paperwork fixing problems they caused. Note: This is the struggles you have when you are paying them for a service they have not yet delivered (a claim payment). Which means be prepared to have 10x the struggles when you need to file a claim. Better yet, hire a better company.

    Mark and Country Financial have been wonderful to work with. I have been a client of Mark's for…read moreseveral years and the service I have received has been top notch. When I have a question or concern Mark is always prompt with responding to my emails. I would highly recommend him and his team to anyone looking for great service at a super reasonable price!

    Liberty Mutual Group

    Liberty Mutual Group

    (6 reviews)

    On August 1, our showerhead began leaking. We immediately filed a claim with our Home Warranty…read morecompany. They sent out a restoration company and a plumber to assess the damage. The restoration company reported that the walls were wet and that drywall needed to be torn out as well as the shower stall. The restoration contractor called liberty mutual with me to file the claim. The liberty mutual employee stated multiple times that the claim would be accepted if there were no signs of mold or rot when the drywall was torn out. The following day, another employee from liberty mutual Trina the Adjuster contacted me and indicated that the claim would not be covered despite the previous employees assurance. Even after we have had the contractor and other people at the restoration company, send all documentation photos explanation of how the damage is not from a long-term issue the Adjuster will not accept the claim and has denied coverage. We have never filed a claim on our home before and this claim is for only $4700 to pay for the removal of the damaged shower, stall and drywall as well as the repair and restoration of our shower. The only reason we moved forward with the demolition of our shower stall was that we were assured by the liberty mutual employee who took our claim that our claim would be covered unless there was long-term damage. We want the company to keep their word to us and honor their contracts or their service is worthless.

    While their rates were affordable, the agent who wrote my policy for Louisiana, who lives in…read moreChandler, AZ according to his email signature, gave me incorrect information regarding insuring my vehicles, which caused me to incur a fine of $275 by the Office of Motor Vehicles in Louisiana. And of course he no longer works for Liberty Mutual! After repeated calls, four to be exact, and promises that a manager or supervisor would call me back, I finally got in touch with a supervisor who was unwilling to do anything other than apologize and admit that the agent had given me incorrect information. This is your job! You are the expert when it comes to knowing the insurance laws in each state! That's why we pay you the premuims!! I will be shopping around to find another insurance company that knows the insurance laws and is willing to take responsibility for their mistakes. Liberty Mutual will not get my business again in the future.

    Acceptance Insurance - autoinsurance - Updated September 2026

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