I recently bought a home (1968 construction), so it needs love. I had some electric issues in the kitchen and initially called my home warranty (I won't renew), they sent out someone from another company who basically looked for every reason to deny responsibility and in reality fabricated the issues. I contacted my Realtor, Berkshire Hathaway and they directed me to access as there is a "special rate" for their customers. I had two different electricians out on 3 occasions ( a lot of work). The kitchen problem was a tripped breaker! I did have them install 18 new lights, one being added in master bath shower and 3 outside security lights installed. I could not be happier with the quality of the work performed or the guys who attended to me, Brian and Russell. For sure I'll seek out Access in the future for all needs. Also they were available on short notice, I had some vacation days and appreciated being able to check this project off my bucket list. I believe they are honest. Thank you very much, I have no reservations about recommending their services. read more

Your driver in the Barstow area is swirling all over the road WHILE TEXTING!!! He's putting people in danger and needs to be trained that you don't operate a several thousand pound commercial vehicle while texting and putting people's lives at risk. read more

Access Services Group - 85 MPH - while texting. Awesome dude. - Plumbing Near Me

Hey Roger: Maybe you should begin by letting your staff know when you are going to be out of the office. I certainly would not begrudge anyone from taking a day or two off. But when we were told we would be getting a call after lunch that is what we expected. Come to find out you won't be back til week. And why are you the only one that can do electrical estimates? Funny how we originally got a bid for plumbing from your company and when we decided to go with a different plumbing contractor we have had nothing but delays and misinformation. Seems like we made the right decision on the plumbing contractor. Maybe we should re-think the electrical contractor as well. Oh and what happened to free estimates? We were never told we would have to pay for an estimate but when your "guy" showed up, who by the way didn't even have any business cards, he charged us $75 bucks to give us an estimate we are still waiting on! read more

Access Services Group - Plumbing Near Me

Came out and charged me $125 to just *look* at a situation I had after another company told me there was no charge to look. They never mentioned charging me at all to come out to look at it. Never. Never was there a mention of an hourly rate. As stated below in the reply. They quoted me $700 to fix something that I wasn't looking to get fixed, I was trying to get my hot water to come on before the 10-minute mark. Will never use them again. Will be happy to go back to Vegas Valley Plumbing! read more

A friendly Electrical Tech came out to provide me with a quote/summary of repairs, 2 lighting fixtures in my kitchen and 2 in my bathroom, a very simple easy repair - after that I called their office daily and I never received return phone calls. Finally after several days I called their After Hours Emergency Service Phone Number and I left a message. The GM called me back later that evening. Still no results because there was always an excuse on why they could not come back to complete the repairs: Emergencies, Parts are coming from China, they are very busy, the supply store rep had a personal emergency, etc. When the parts finally arrived, they were unable to pay for them (the cost of the parts was less than $25.00 and I paid an $100.00 upfront deposit.) The staff in their Customer Service Dept has absolutely no idea what is going on. Don't waste your time with this company - you will get a quick quote - providing you give them an upfront credit card deposit - but you will NEVER EVER get a call back or any details after that,,,,Really Horrible Customer Service! Stay Away! read more

A couple of weeks ago my A/C went out unexpectedly. Of course when this happens and it's 104 degrees outside you are at the mercy of any repair company. I called Access Service Group around 4:30 on a Tuesday afternoon and was told that they could send someone in 30 minutes but that it would be considered "after hours". So I would be charged a higher hourly rate. Well after 2 hours of "trying to fix" the system. I was told the compressor needed replacing or the entire system. So I said okay please forward a quote in the morning and I will assess what my next steps will be. Well It took this company over 4 days to provide a quote. Meanwhile I was able to get a recommendation for another company who came out and made the repair at a 1/3 of the cost. Bottom line is stay away from this company. read more

I'd like to thank Roger and the technician that came out, Tyson- to my parents home today to replace their hot water tank. Roger was very kind and helpful on the phone. I felt my parents were getting the run around from American Home Shield with the company they referred them too on Wednesday. I thought about looking at the heater and who installed- it was Access Services Group- called and even though it's the holiday weekend, Roger understood the urgency with my parents and 96 year old grandmother needing hot water. He called Tyson that was on-call, he arrived in an hour, essentially saved the day! Tyson was knowledgeable, kind and cleaned up after work completed. Thank you Tyson and Roger! 5 Star Service!!! read more

They are a bunch of Charlton's They were sub-contractors for a bathroom remodel. They came to give us an estimate and said they would send us the information. They sent it to my contractor, not me, and I was paying for it. My contractor sent me a copy. It was just a total for all cost. I call the company at least 4 times asking for a break down. I did not get a break down until they wanted payment. There was a misunderstanding that could have been avoided if they had supplied and breakdown of the charges. They demanded payment for work done and wouldn't stay to complete the job (it was 2:45 and they had things to do. Not happy. I hired another company to complete the work. Do not do business with them. They are a bunch of Charlton's. read more

They provided the service I request they just needed to charge a burnt out outlet, 5 min job. I don't like the fact that there 1 hour minimum charge didn't cover multiple jobs if they can be accomplished in an hour. I had a ballast that needed to be replaced as well and was told I would have too request a call back incurring a new $25 service call charge plus $85 hour minimum. It's so disappointing that you can't have companies who appreciate multiple jobs without trying to rip you off read more

I did not realize this Company used the old bait and switch scam and as a result I am incredibly disappointed. I needed a job completed and over the phone was told the following, "To make your job cheaper we will do time and materials, this will save you a lot of money as compared to quoting for the job." I then asked how much materials were and received an estimate of $200-$300 from the technician on site. The two technicians then completed the job (the next day) in 6 hours and of those 6 hours maybe 4 hours was "productive time." They certainly milked the hours as one was usually on phone, or they worked with no sense of urgency. Then after job was completed was told the cost of the job. And guess what? Cost of materials were more than TRIPLE the estimate. Instead of $200-$300 materials were $828. I then spoke with company and he said, "If I had quoted you higher on materials, we may not have gotten the job." Sorry, but that's a bait and switch. When I complained about the cost of materials he told me I should be happy with price and they only charged the company standard 28% markup (which I did not agree too). All I was looking for was some compromise of 13% reduction in the bill and guy on phone said "NO WAY!" I was even willing to pay well above the original estimate on materials (over 2X estimate). I would discourage anyone from using this company unless you get upfront pricing. And then do not expect company to work with you if you are not satisfied. read more

I have had Access at my house now three different times. Two times to hang flat screen tv's on the wall and recently to fix a defective/ broken GFI switch. They are always on time and professional and if you deal with Chris Church, he is the best, he always calls right back or texts you back right away. Great service, reasonable prices. Highly recommend Access Electric and ask for Chris when you can :) as he is so nice to deal with. read more

I talked with all of them they respond but when they come they give me a very expensive prices so I don't like no one of them

Our family used Access Service Group for the plumbing service on October 15th and 16th of this month. We wanted to let everyone know we had a gentleman named Courtney who came and did a great job for us both days. He was very knowledgeable and nice to be around. He was quick and thorough with his job. He fixed our toilet and a couple other things and it came out great. We recommend this company and Courtney. read more

Very dependable firm that replaced a water heater in short supply. Has performed excellent work for clients.

CUSTOMER SERVICE won my business! They carry major brand name water heaters you can purchase at ANY big box stores but what sold me was the customer service I received. A gentleman named Heath was who I was transferred to answer my questions when my water heater failed. He not only was kind, patient, understanding to my questions and concerns he provided me with options and educated me about tankless vs water tank and the concept between the two. The mere fact is when I called other competitors including the big box stores everyone else was either too busy to take the call, wouldn't have the answers to my questions, rushed me off the phone or shuffled me through a phone system. Heath did not. In fact once I made my decision to go with Access I made sure to thank him for his time and to let him know why I chose to go with them to replace our water heater. On day of install, we received advanced telephone call from driver confirming he would arrive on time and was in route. Clean, courteous employees performed the install noticed we had some corrosion on one of our pipes, fixed a small leak without any additional charge (outstanding customer service once again) and charged exactly what I was quoted over the phone. I'm all about referrals and this company I would highly recommend! Thank you to your entire crew including the office personnel who handled my initial inquiry telephone call! read more

Stay away from them. They charged me twice much as agree on a phone when called. I provide my credit card a first time I called and they said , wouldn't keep a number and will call me every time before a charge. Initial visit that should be $85 end up as $145 (this is just to come and look at AC and don't fix anything). They charged my card 3 times without my authorization, as much as they feel. Charging travel time $42 even not telling you. I called them to fix a AC, they change something in a heater, even a heater was working with no problem. Had to come one more time to fix a AC and charge me again. It feels like they are trying to make as many visits to overcharge as much as possible. read more

I called access services the day after Thanksgiving 2017 I spoke with Roger the problem was my refrigerator and freezer and garage door all were not working. The first thing Roger said, "before we schedule an appointment let me try to walk you Through it and try and fix the problem ...well he FIXED IT!!!!!I saved money on the service call and my food in the fridge and freezer!!!! Thank you Roger for being so sweet and kind and rescuing this damsel in distress!!! I would highly recommend this company read more

I waited at my house for several hours waiting for the technician to arrive. The window was 3:30 to 5:00. By 5:30 nobody had arrived, so I called them got no answer. I contacted the manager on yelp and he said they didn't get an answer to their calls so they moved on. (They called me at 5:00, on a 3:30 to 5:00 window which makes me think they weren't going to make that window even if I did answer.) I still think its pretty ridiculous that the driver couldn't reach my house (I was checking the window for them on a regular basis) or knock on the front door like a normal person. If they were telling me the truth that means they were literally a few yards from my door when they decided to blow me off. Nobody was physically abusive and they didn't burn down my house, hence the second star. But those are pretty low bars to pass. I will never use this company again. read more

Let me preface this by saying our experience was part of a home warranty service call so it may not reflect how they do business when you contact them as an individual homeowner. Our water heater originally went out just before the 4th of July weekend (I believe on the Thursday before the weekend). Because of the holiday, the earliest they would come out was the middle of the following week, which left us without hot water for that entire time. Because of the way our showers operate, they apparently need the pressure from the hot water side, so unless the water was hooked up, we couldn't shower at all. To get us by until the following week, I bypassed the water heater and hooked up the cold supply line directly to the hot supply line for the house. When the plumber finally came out to diagnose the situation, he repeatedly complained about how I had altered the piping, even though we explained to him that because they wouldn't come out for nearly a week we needed to have water. We also have a 2-month old baby who didn't have hot water for a bath, but I can't really hold that against them. So he ultimately diagnosed the problem as corroded connecting lines, replaced the lines, and then left. At this point, I had paid the $60 service call for cheap supply lines, but our water heater was fixed, right? Fast forward a few weeks, and I come home to a flooded garage again. It turns out that his original diagnosis was wrong and that the hot water heater needed to be replaced because it was corroded on the inside. But for some reason, he came to this conclusion immediately even though the problem was exactly the same as last time. Note he didn't recall being at the house in the past so it's not like he remembered what he had done or seen the first time. So what does he do? He bypasses the hot water heater and hooks up the cold supply line to the hot supply line, just like he complained I had done. Then it gets even better. After speaking to the home warranty company the next day, they inform me that the plumber added a bunch of additional charges that wouldn't be covered by the warranty. Many of them were justified because the codes had apparently changed since the original installation in 2008. After initially thinking I was only going to have to pay the $60 service call, the home warranty company told me I would have to pay the plumber an additional $350. The home warranty company also told me that the additional cost was negotiable with the plumber. They told me, for example, that I could go purchase the supplies myself to save money. So in order to reduce my costs, I decided to purchase the supplies to hook up a pipe to drain the pan to the outside so that the garage wouldn't flood anymore. I also purchased a new gas supply line because the old one was too long. Lastly, I purchased an extra restraint so that it would meet the earthquake code (for some reason it only had 1 restraint at the top). All of these changes were necessary to meet code. So then my wife and I call Access to make an appointment for the plumber to come back out and inform them that I had hooked up the PVC pipe to the drain pan, attached the new restraint to the wall, and bought a new gas supply line. I was also planning on doing the haul away myself. Each of these items was going to save me somewhere around $50 a piece. I guess the job was no longer attractive to them after they were going to lose these additional services so they called the Home Warrant company, told them I had tampered with the water heater, and that they wouldn't provide the service anymore. Note that none of these changes required me to touch any part of the water heater itself so I had not "tampered" with the water heater in any way. In response, the home warranty company told us that they would have to "cash us out" and send us a check so I could replace the water heater myself (since I "seemed handy")...but that's a different story. The whole situation would almost be amusing if we didn't have to experience it firsthand...and here we are, still without hot water, waiting for a new plumbing company to come out and finish the job this company wouldn't. Good luck to anyone that uses this company. read more

We needed AC repair in a hurry as we had a bed ridden family member. We called Access on recommendation of a friend and we're so thankful we did. Though the repair was simple, the technicians took the time to look the whole system over and not jump to conclusions. Heath is very professional and polite, couldn't ask for better customer service during a stressful situation Reasonably priced emergency service IMO. Will definitely keep their number for future needs. read more

They are very reasonable in cost and performed the work without a hitch and went as far as doing all the little things that really weren't part of the job but made the project complete like extra brackets and covers and stuff. Had all the right tools was friendly and professional. What can I say I found a good electrician in Vegas. I took off one star cause they don't always answer their office phone but hey its a small business so its understandable if they are doing lots of jobs. read more

Thank you so much for the fast service and great customer service. The girl who answered the phone was very nice and took her time with me.. then the technician sidney was so nice and very quick with finding out what was wrong with my shower..thanks again read more

Called several electricians for an estimate. This was the only company to give a quote over the phone. Gave me the 'worst case scenario' price. Tech arrived on time. He was phenomenal. Knowledgeable & pleasant. Completed the job in record time for less than quoted price. Even cleaned up. Would recommend to all & will use again. read more

Access Electric was very reasonable and quick to respond. Called on Thursday evening arrived on Friday. I would highly recommend them to any business. read more

Wish I could give them a zero. They charged over $700 for new air conditioning parts and 6 months later the pipe is dripping so much water it has damaged my stucco and asphalt. The company blamed the builder and couldn't explain why this issue didn't occur in the last 13 years. read more

Courtney installed our water heater today. Did a great job, and was very thorough with the work. Highly recommended.

My water heater went out I called access best price I got was from them they came out the same day to fix it very precessional staff. I will not be going to anyone else now besides them. I recommend them 100% you will not be disappointed. read more

Access Services Group - They came out the same day to replace my water heater - Plumbing Near Me

Heath and the office/crew are awesome! Did a 2 bathroom conversion(shower to jacuzzi tub/bath to shower) Crew showed up every day as scheduled and communicated through every phase. Professional and maintained work site from start to finish in a clean/safe manner. Job completed ahead of schedule. I recommend this company for all your plumbing/electrical issues. Fair pricing and quality work. read more

I have used Access Services Group at my home on a couple of occassions and they are AMAZING. They've done electrical, plumbing and a/c work for me and I couldn't be happier. They are fair and HONEST and professional. You can't get better or more reliable service. Highly recommend. read more

Worst customer service ever!!! Heath and Adam are nice on the phone but lie when it comes to taking care of things promised (free estimate). After calling just about every day for weeks, they NEVER returned calls as promised. Still waiting for a call from Roger... Tyson came out in January to give a "free" (according to Adam) estimate for a slab leak that we already knew everything about. Tyson came out and did not have to detect anything or use a single tool since my husband showed him exactly where the issue was and used his own temperature sensor too. We were charged $85 for nothing and then told by Adam it would be refunded to my credit card. That was 5 weeks ago!! They keep making excuses about not calling back or being unavailable because they were just sold. Take care of your customers regardless of the old or new company! Parents used them, recommended them and have a maintenance plan. Hope they have better luck than me. Tried to give them an opportunity to make it right, but they obviously don't care. Not recommended at all!!! read more

My A/C unit went out and I called my home warranty company. They assigned Access Service group to come look at it. The technician came out on 9-9-2015 and diagnosed that I need a new motor and a blower wheel. The warranty company said they would pay for the motor but not the blower wheel. Access Service group charged me $270 to install the blower wheel. The tech comes out and installs the new motor and says everything is up and running. But I say I don't feel the air, he says its working fine and that's the best he can do. Then I say again, I cannot feel the air. Anyway, he says he can't do anything more to make it blow harder and says to sign the invoice. I paid the $270 and wrote on the invoice "not sure if AC is working correctly". I called the office as soon as he left and told them " I don't think he fixed the problem". But they say the tech said the problem is fixed, so its fixed. Sure enough, 2 hours later, the unit stopped working. I call them and they send another technician. He says the motor is fine, but the problem is the unit is low on freon. The office says its going to cost $800+ to locate the leak, fix it , and refill with freon. I say ok and then i called another company for a second opinion; they charged my $25. He said the motor is installed incorrectly. I then called Access group and told them what they said. Access group says if the motor is indeed installed correctly, I would have to pay another $45 service fee. After I complained about that, the service manager said if its installed correctly I would have to pay another $45 service fee but if its installed incorrectly, he would refund me back my initial $45 service fee. (I have this on voice mail), (They never give me back the refund). Access group sends out the first technician that installed the motor and he says the motor is running fine and the problem is that it is low on freon. I then call my home warranty company, told them the problem, they referred another company. As soon as the tech looked at the motor, he said its blowing backwards. I think he only switched the wires, but now its running fine. He said my freon is a little low but it should be fine. It took over 2 weeks to fix my AC. Now, I'm thinking if I really needed a new $270 blower wheel, because this company don't know what they're doing because they wanted to fix a freon leak $800+ that wouldn't even fix the initial problem. Or maybe a very smart company that knows how to ripoff unsuspecting customers. I talked to the service manager, he was no help. I even tried to speak with the owner, but he didn't returned my call, nobody wanted to help. I think they are laughing all the way to the bank, with the initial $45 diagnosis fee, $270 blower wheel, and whatever the home warranty company gave them. I'm upset at how this company handled this situation. I really don't think they were trying to cheat me but who knows. They just need better technician with a little more experience. They kept saying that he was their best technician and he couldn't make a mistake like that. They made me feel like I, owner of my own house, had no say of how something should be working. They are the professionals and they don't make mistakes. The service manager or the owner couldn't even call me to apologize. John read more

I needed to have 220 power shut off and 120 put in, dimmer switches installed and one outlet moved. Access Services Group was recommended to me by the company renovating my kitchen. Everything I needed done was described in detail to Access, including photos sent of exactly what was needed. Access sent out a guy who arrived and had, he said, no idea of what the job entailed and who had to go shopping for the parts he needed and so of course I was charged for that time. He also came without the proper tools and borrowed tools from the work crew doing the kitchen renovation! He proceeded to install the new 20V outlets I needed but used 14 gauge wire instead of the correct 20 gauge wire! He also installed new dimmer switches so that you had to turn the light on by flipping the switch down (could easily be done the correct/normal way) and he left the cover plates standing well over 1/8 inch off the wall. I called them and they sent another guy to fix the cover plates so they would sit closer to the wall and to turn the dimmer switches around as well. A different electrician I hired later discovered the wrong gauge wire issue. Before the original Access guy got too far down the road I also discovered he had overcharged me by one hour as well (which was adjusted). Go elsewhere for quality work! read more