I reserved service on-line through this company and had a good experience. The maids were a bit late but called to let me know. They were dropped off by the someone else and did a good job cleaning my hardwood floors, my bathroom and even the back of my door that was dingy from my dog jumping on it. They quoted me $50 an hour for two maids for a move-out cleaning, which IS actually posted on-line if you actually read what you are clicking on. They were friendly and I was able to leave them alone in the empty apartment for an hour and a half without worrying. They even had me look over the job before they left. Good experience, would use again! read more

Terrible, they advertise that they hand wash the floors, they took a swiffer and barely mopped the floor. They showed up 10 minutes early and left get this 50 minutes early and had the nerve to CHARGE me for it. That's $50 more. They used the excuse of our minimum charge is 3 1/2 hours. I'm sorry, but if you have 50 minutes left between two maids and the place isn't perfect you should be polishing, washing, scrubbing things better. There was dust still in every corner, blankets unfolded, windows not washed. I would not recommend this company. I have gone else where and trust me there are better companies for cheaper. read more

I used Access Maids to clean my condo several times with varying success. The first couple of times were good, the third mediocre and then everything went off a cliff. The last time I had the service, there were a few small problems and a couple major ones. The maids threw away several things that shouldn't have been, including a box I use to collect my recycling and the plastic bags that I collect under the sink. They put wine glasses in the dish washer, which I, even with my limited domestic skills, know to be wrong because it can cause the glasses to break. They left SCRATCHES all over the top and rim of the metal sink basin - how I'm not sure, unless they used the steel wool that I have on my counter top to scrape it up, which would have been completely unnecessary. Lastly, and the absolute worst of the group, they ran the washing machine with clothes in it, despite my not requesting that service, and left WET LAUNDRY IN THE MACHINE. I didn't discover this until 3 days later. Obviously a few small mistakes are fine, but this was a comedy of errors. Given the price, over $100 per cleaning, I expect more from the service. My condo looked as though it had been tidied up, but not actually cleaned. I e-mailed customer service about all the issues, and after waiting a week for a response, I got none. I e-mailed a second time and got a two line e-mail saying that they were sorry and that they'd make a note on my record. There was no attempt to make the situation right or compensate me in any way. I responded to that message, and have not heard a thing since. Needless to say, I won't be using the service again and would advise you not to, either. read more

Had a great experience the first cleaning, they were timely and they did a great job. I thought finally I found a reliable service in Chicago. I was very clear that I work from home and when I schedule they need to be on time because I adjust my work schedule for that. I scheduled my second cleaning for 12-1pm and they didn't show up until 3pm. I was furious. Not only was I explicit when I called they didn't really seem to care all that much that they were 2 plus hours late. Had they called me and said there was a delay at least I could have rescheduled but they didn't nor did they really act as if it was a problem. While they may do a great job cleaning disrespecting set times is not acceptable to me especially without the courtesy of a phone call. So overall I wouldn't recommend them if you have to have it done in a timely manner. read more

I have been using AccessMaids for the better part of a year now, and I am very pleased with their service. Every time I have used AccessMaids, whether for an occasional cleaning or a recurring monthly service, I have received a top quality cleaning job. The staff doesn't speak English, but they are punctual, they take their shoes off when they clean so as not to track in outside dirty, they do not turn on my TV and start blasting music...they just get to work. My counters are spotless, my wood floors are clean and shining, my carpets are vacuumed and pleasant smelling. Sometimes the canisters on my counter are rearranged - I welcome this because it shows that they pulled everything away from the wall to clean behind the items. Best of all, they service includes everything: supplies, parking, transportation, cleaning time are all wrapped up in the price - if you look closely at other cleaning companies the fine print will often betray hidden additional costs, or will expect the patron to supply their own cleaning supplies. Customer service has also been helpful - their online tools are easy to use for scheduling, they sent text or email reminders for recurring appointments (if you want them), and you can cancel or change your reservation easily (as long as you give them more than 24hrs notice, which is standard across most companies). I have also called, and I have never had an issues with the office staff. I have only used one other cleaning service, which was definitely cheaper and used "green supplies", but I had a terrible time with them - and returned to AccessMaids. read more

The maids did an average job cleaning my place, but when I informed the owner the maids broke something, he was not only unwilling to reimburse me for the repairs, he also hung up on me. I can not believe how unprofessional the owner was over a $75 reimbursement. I will never use their service again. read more

Had 2 maids clean my 2b 2b condo. Positives: They arrived early and worked hard the entire time. Negatives: I requested that they wipe down the baseboards which was not done. Nothing was truly clean, but the place looked "picked up." I do not recommended using them for any deep cleaning jobs or jobs that require attention to detail (dusting, cleaning bathroom tiles/shower, wiping down areas besides the basic kitchen countertops etc). This is a better service when you need a quick pickup around the house. read more

The maids just left my condo and this was the worst cleaning job I've ever seen. The carpets were "cleaned" but more dirt was added to them than was cleaned up. I have additional spots on my carpet now from where dirt from the cleaner was spilled on it. Also, the showers were wiped, not cleaned, and still have water spots all over. There is so much dirt on my hardwood floor that I am getting the vacuum out to clean it up. Was it even cleaned? I paid extra for the windows to be cleaned and they only cleaned 1 window! - why weren't the others cleaned? My sink vanity is not very clean and the carpet in my other bathroom was not even vacuumed. This is absolutely horrible. What a rip off. read more

Awful service. Way overpriced. We hired them to clean after a major renovation project. They sent two maids that didn't speak any English. They were here for only 2 hours and there is still plenty of dust in the corners and under the couches. There are still pieces of plaster on the floors, it doesn't look like they vacuumed. I had to spend an hour after they left cleaning myself. read more

I scheduled the cleaning for Dec. 24th at 2pm ( would have preferred earlier, but it was the only option available they had for the day). Then they decided they could not do the cleaning at 2pm anymore, but would come at 1pm without agreeing this with me first. I had no phone on me and when I called them back at 1:16pm after listening to their vm, the guy responding said the girls were there and left already so they could not do the cleaning anymore. I was in disbelief. I had ppl over for Christmas and to learn about their inability to fulfill a contract last minute when I could not even call another company to replace them was very upsetting and disappointing. The guy on the phone did not even attempt to do smth about it, just kept repeating I don't have anyone now! Save yourselves from dealing with an unreliable and unfriendly company. They should not be in business! read more

Horrible service. The maids did an ok job, but not for $100. There was still dust in the house. I ordered the spring cleaning service and it was not even worth $50. Save your money and don't make the same mistake I did. Sorry to all those that have used them.....so not worth it! read more

Access Maids does a good and reliable job for me every three weeks. The maids are always polite and efficient and the on-line booking service is very useful. I've been with Access Maids since 2011 and can recommend them. read more

Do not use this company! They will rip you off. They were at my condo for 45 min and I was charged for 3.5 hrs. They provided average cleaning, but it is not worth the money. read more

the maid was on time, and I came back to a tidy , fresh apartment. I'm definitely going to use access maids again.

Long-time client. The service​ is more hit than miss but it is obvious when a new crew cleans my place. The final straw was my latest cleaning, when they scratched my stainless steel microwave. I called and reported it and I was told a supervisor would come out. Instead, the whole cleaning crew came out. They stared at the microwave for about 10 minutes, speaking what I assume is Polish the whole time. They took a couple of pictures and said the owner would call me back. No call ever came and I just got an email saying they concluded their investigation and found that the microwave was scratched​ before they arrived. I am now a FORMER client. read more

Inconsistent work. Dust on my shelves were left several times. Mopped very lightly with no sweeping. Always a different maid. The last time I used access maids they asked to leave after 45 minutes bc of strong vapors from my rehabbers. ( my fault, I didn't know the work was going to continue). Anyways, customer service at access maids had no compassion for this. I asked to pay half bc less than half the work was completed and was refused. Nothing was done fairly and managers offered nothing for less than half a days work. Never again. Horrible cleaning and horrible customer service. read more

Started off okay. They came twice and cleaned, decent job. Third time, I asked them to limit time to 6 total hours (3 hours for 2 cleaners). I asked them to only vacuum and make the bed in two of my three bedrooms to ensure they had enough time to clean everything. This time, I had a promo code for 15% off. When they left, the counter wasn't clean. Not wiped down, let alone anything moved to be cleaned. The bathrooms weren't clean. The floor wasn't clean. I figured the clock ran out and I grossly underestimated how quickly they could clean my place (even though other cleaners have done the whole place in 4 hours). My spouse confirmed they were here from 7:30 a.m. until 10:30 a.m. Fine. Lesson learned. Then, I get the bill for 7.5 hours, and no promo code applied. Suddenly, I'm a lot less tolerant of the terrible job they did considering it allegedly took them 7.5 hours. I contacted the company who offered to have them come to reclean and apply the promo code to my balance. I agreed, and didn't press the issue that they charged me for 1.5 hours they didn't work. As long as my house is clean afterwards, fine. Then, I never heard from them again after contacting them 3 more times. The dishonesty is one thing, but the fact that the company can't even follow through to right the wrong as they agreed is beyond comprehension. read more

This is a dishonest and subpar cleaning service. I have used cleaning service for several years and have sent many emails regarding inadequate cleaning and instructions that were not followed. More concerning issues were; hair found in the refrigerator from the maids, dirty rags left, grossly uncleaned areas and misplaced items. The most recent completely unacceptable issue was severe damage to my white carpeting. The maid service is asked to shampoo two bedrooms containing white carpet and left huge stains in one room Monday, January 15, 2018. This was reported to the manager immediately and he stated the maids would come back to clean the carpet. Two maids came to the appointment Jan 16th, late, one of them went straight to my guest bathroom without asking me, they only spoken Polish took photographs, and did not bring any cleaning equipment. They only told me to call the manager after they left. When I called the manager I had to leave a voicemail, however he did call back. He stated he was taking no responsibility for the stains on the carpet and that his maids were not responsible for making the stains either. Although he offered to have the maids come back and try to clean the area, he again claimed no liability for the damage to the carpet. This is completely on acceptable and for this reason I have fired this cleaning service and do not want them anywhere near my home or my items. I caution anybody who uses the service. read more

PLEASE AVOID THIS SHEISTY BUSINESS Was a decent service until this most recent experience. Our business was broken into this past week on the same morning cleaning was scheduled. Since the police were investigating a crime scene, we sent away the cleaning crew. We cancelled all our corporate credit cards after the break in. Two days later we get an email from Access Maids saying they need a new card to charge for the last visit. I hoped that calling and explaining the situation would easily resolve this issue. The gentleman on the phone notified me that the "best he could do" is only charge me 50% for the visit, since we wasted their time and gas and such, and we were aware of the 36 hour cancellation window, and that it would be sent to collection if we did not update the billing info. No way am I going to continue service with a company that can't look at situation case by case and do what right. read more

We used Access Maids periodically for Spring cleanings and basic cleanings over the past few years. I've never been blown away by the work they do, but it's always been fine. We recently moved and called them for a move out cleaning. Since we were already moved out we asked a neighbor to buzz them in. He checked the work when they left and said they did a fine job. I called the office to get our final bill and pay for the service. During that call, they asked if I wanted to add a tip. Of course I added one (although they seem slightly overpriced). It wasn't until more than 2 weeks later that a random charge from Access Maids showed up on my account. I called them and their explanation was that this amount was the tip that I left and the maids turned their invoices in late. Seriously? First of all, I never saw the maids. I told the office to add the tip. Second of all, what kind of business charges you TWO WEEKS after the service without at least first notifying you. That is one shady business practice. I told them that tip needs to come out of their pocket and they need to refund my card and destroy my billing information. That is messed up that this business reserves the right to charge you with any amount at any time...beware. read more

Unbelievable. The third time I am using this service, which guarantees the same maids, sent today, four days before Christmas, new maids that do not speak English. Unaccustomed to my floors, kitchen cleaning materials, etc., and unable to speak even the word bucket, soap, etc., I contacted the service and told him that I had ordered the maids for 1 hour 45 minutes and wanted to make sure that's all I paid for. There was nothing that would have required more time than that if I had the same maids. I was preparing for people to arrive for work and for company and I spent 30 minutes attempting to communicate. The owner would not agree to make sure I only paid for what I ordered. He cancelled the maids even though I told him I would file a grievance against him if he did so. I explained it was Christmas week and I should not have to pay extra for new maids. They left without cleaning. I though felt bad for the maids. I could not believe that he did not work this out with me given his mistake, which he readily acknowledged. This was a terrible experience. I would never consider using them again. read more

WOW. I will never contract a cleaning service without reading reviews first again. Of course, their website is snazzy and organized with many wonderful "testimonials" about how great the service is. Do not be deceived. Where do I begin? My 8 month old son does a better job of cleaning the apartment by scooting across the floor. These people only clean where they think you'll look. On more than one occasion, I discovered that they had skipped ENTIRE rooms. Once they skipped the master bedroom and another time, they didn't even touch the bathroom and left. They either do not speak english or pretend not to so when you try to explain how you want things, they look at you like they have no idea what you said but tell you "it's ok" and then don't do it. Their 90 minute window is actually a 3 hour window because they will either arrive 90 minutes early or 90 minutes late and they frequently push it to the very limit so that you are literally waiting for them for HOURS. If you cancel at this point, they charge you anyway. They charged me for a two hour job when they were only here for an hour and 15 minutes. I called and they changed it but had I not called, they would have continued to overcharge me on a biweekly basis. They put the dishes away dirty, broke my hamper, and left a bottle of shampoo open and upside down in my bathtub so that the contents drained out and left me with a huge mess to clean up. They are extremely fast which can be good, except they are actually skipping steps so I'd rather they took their time. I used this service approximately 6 times and each time, they left me outraged. When I called to complain to Sergi, he just said "thank you for calling" and would make sure to tell them to do it right the next time. Never an apology, never an offer to fix their mistakes. Another thing that bothered me is that they sent different people each time so even if they did a great job one week, the next, I would have to explain things all over again to someone new. They guarantee the use of safe brand name products but all are in unmarked bottles so that may or may not be true. Once, I asked them to use one of my brushes to clean the shower because they didn't even scrub it and they left with it. I never got it back. Access Maids is unprofessional and basically count on people who don't pay a lot of attention to scam them out of money. Stay away. read more

For anyone even considering using this awful service, I urge you to reconsider. I thought you would like to know about the atrocious service that I received as a result. First, the cleaning services were very bad. They did not clean my living room table or the toilet in my master bathroom. There were also black marks on the floor that was supposedly cleaned. On top of the terrible cleaning services, they also broke a few things in my home. First, they broke my prescription nasal spray, although I still have no idea why they even went into my medicine cabinet. At any rate, the nasal spray was sitting on my counter but the top portion had been broken off and was missing. Secondly, and even worse, they broke my kitchen faucet. I have a telescoping faucet, and the nozzle that connects to the hose had been broken off. The nozzle is normally sealed to the hose, and I had not had any problems with it prior to the date of service. When I came home, the nozzle was laying in the sink, with no note or acknowledgment of what had been done. To make matters worse, when the cleaning crew came back to review my complaint they denied everything. It is one thing to break something but admit to it and rectify the situation by paying to fix things. It is an entirely different story when the people you trust in your home lie about having broken something. That is completely unforgivable in my eyes, this service should never be used. read more

Please do not use this service. I set up one-year of repeat maid service for my mother as a Christmas gift. We scheduled Saturday appointments every three weeks beginning December 2011 ending December 2012. We were not impressed with the service received so we decided not to continue using Access Maids for the year 2013. Access Maids' owner took it upon himself to access my online account and schedule repeat appointments from January 2013 through December 2013 on my behalf as if we had some sort of contract with him (which we did not), and then started charging my credit card $69.00 for missed appointments that we never scheduled. When I called to dispute the charge the owner admitted to scheduling the appointments on my behalf, but refused to refund the missed appointment fee. Long story short, he scheduled appointments on my behalf without my knowledge and then charged me for missed appointments. The owner of Acess Maids is a theif. Do not use this service and definitely do not give them your credit card information. read more