I have used Accessmaids service a couple of times. They always arrive on time, work very fast and do a great job. Will definitely​ continue using their service. Thank you! read more

Don't use them.... The only perk of this service is that it is so easy to book online. I came home, my wood floors were sticky and did not look clean, I think that they only dusted about half of my furniture, and they definitely did not vacuum the couch... For a "Super Spring Cleaning" I was highly disappointed.... Wish I had looked at Yelp before booking them. read more

I have had Access Maids clean our home over 10 times now. I have nothing but good things to say about them. 1) The cleaning is always between excellent and superior (I'm picky) 2) They always arrive withing the specified window. 3) The maids are polite and work hard. 4) I've never needed to specify a crew because all the crews who have been sent are great. read more

I would give them zero if I could. Customer service was terrible and rude! Not to mention the terrible cleaning job. Unbelievable they are still in business. When I called to discuss the issues, they made NO attempt to make things right. The man I spoke with went as far as to raise his voice, cut me off, and do that little laugh thing people do like "tough luck." read more

For a move in cleaning, I was unimpressed. I shouldn't find food and debris stuck inbetween the oven and counter, nor crud in the shower door crevices. It was more like a wipe down service. Details are important! When I asked about future cleanings, I was told a price that seemed high for the space. It was a mother and teenage daughter team, the latter appearing disinterested and not particularly professional. Had it not been for new carpet and paint, it might have been truly disappointing. read more

Have used Access Maids twice already and have been very happy. The spring clean was amazing, and they were right on time and very thorough. I will continue to use them on a bi-monthly basis read more

They worked hard and the results showed. Cleaned a vacant apartment and 4 story stairwell .

Friendly staff. two women arrived right on time and got started right away. No wasting of time whatsoever. Very methodical and effective in the cleaning process. read more

What a shame we had to cancel the service with this company. We've been using them for a very very long time, was afraid of the trouble to go through changing service. But this business has truly left us no choice when they broke our laundry machine AGAIN by loading way too much clothes into our washer. 3 out of 4 times after they left, my husband and I had to do MORE work such as drying the wet laundry they've already sorted folded (yes, they sorted and folded the laundry that was still wet), spending money and time to fix our washer, re-do our laundry drying b/c they mistakenly re-washed our clothes, hulling wet heavy laundry out of washer. And when we called the management, the man answering the phone tried to explain away by saying the maids do not speak English - which isn't true, and is irrelevant. We are talking about common sense here - do not load so much laundry into washer that it breaks the machine; do not fold wet clothes as if they are dry. On top of this, it blows my mind that the man answering the phone is not only non-apologetic, and he also refuses to refund to compensate for the money and time we spent out of our day to hire a professional to fix the washer, and asked us to cancel our service. So yes, we finally did. No more. New customers be aware. read more

My first time using AccessMaids...and I will schedule them again! The ladies were friendly and they arrived when scheduled and were ready to work. They cleaned my condo in record time and didn't miss a spot! This included my oven which hadn't been cleaned in years. It looked brand new when she finished. You can quickly schedule your next day appointment online. AMAZING.... read more

I love AccessMaids. So easy to schedule, reschedule, book and extra service. The crew is always very polite and I love walking into my home after they've been here. In all the years that I've used the crew, there was one time where I was not 100% pleased and they sent the crew back at no extra cost. They make juggling being a work mom a lot easier to do. read more

I also hired them to do a move in/move out cleaning service for a 2 bedroom condo. They sent 3 people and were there for almost 1.5 hours. They missed the small utility room entirely, forgot to clean the freezer, and didn't dust the ceiling fans/light fixtures or the ledges above any of the doors or closets. The shower/bath didn't look so great either. Maybe they were in a hurry since their driver sat outside my condo for the entire time waiting for them to finish. I called to complain and they only took 5% off (which I later found out was equal to the surcharge they charged me for using my credit card). They also charged me for 1.75 hours/maid since that was the minimum. I was highly disappointed and would not recommend them to anyone! read more

Place LOOKED Clean but it was not very thorough. We asked for baseboards to be wiped down - still dog hair covering areas. Floors were mopped and the dirty water was reused (yes i saw the bucket they were using) over the floors - left floors a tacky and, well, still dirty... Light fixtures were still dusty over kitchen counter - these are hanging 5.5-6ft above the ground mind you... Probably won't spend the money on this service again...makes you wonder how clean is everything else they sanitized... read more

Zero stars. We got scammed. They charged our credit card but didn't perform any services. We tried to resolve over phone and were met with threats and insults. They point us to some vague policy indicating no refunds... we paid $350 for a service that was never performed and they fail to refund our money. Stay away from this company with joke of customer service. I guess we have to choose between just eating the $350 and accepting we were scammed or deal with hassles of filing a small claims court case. read more

I am yelping about this "so called" establishment to warn others. Be careful, it doesnt matter what service options you chose, this company will send (2) women who speak absolutely "NO" english. They will use your household products, not clean per your specifications and break, then hide your items. I asked the one maid (who spoke no English) until she wanted a tip to please not use my cleaning supplies, but the ones in their ads (eco-friendly cleaning supplies) & this women begin screaming at the top of her lungs, that if I didnt speak Ukrainian to not talk to her (I'm serious). After these women left, I had to clean & wax because they left drippings in the kitchen & didn't wax, as requested, in my comment page on the initial request, I stated that I wanted my hardwood floors waxed & I would provide the wax. I contacted the office, no answer, they had the managers phone number but he would only speak with them. I got a bill on Thursday for services provided on Saturday, the bill was for $240 which included an unauthorized tip fot $36 when I thought I was paying for (1) maid at $34 per hour as quoted. I called the number on the receipt & spoke to a gentleman by the name of Ferge, who stated he wasn't available at the location on his receipt: 1016 W Jackson but would speak to his superiors, they sent me a revised receipt for $183.00 which means basically they reversed the unauthorized charge of $36 & said $20 should keep her quiet, my broken handle cost more then that, not to mention the use of my products. I took the time to write this review to help others, I will be contacting the BBB & making sure that establishments like this are held accountable. Lastly, always document information, I have witnesses and their statements of these womens behavior & proof that they falsified their arrival time from my doorman. My concern is whether or not this business is truly one to be trusted with your credit card information. read more

I used Access Maids for my Move Out cleaning and couldn't be happier. They did a fantastic job and left the place cleaner than when I moved in! They had good communication prior to the appointment, easy online booking, and when it looked like my movers would finish early, I called them and they were able to come early too. Highly recommended. read more

love the concept of AccessMaids. The crew who came was great except they missed 1 thing on the list (window sills). I called, let them know, and we worked with different people the next day. I also made a more specific list of things to cover while they were here. They really are jacks of all trades, so to speak, and I wouldn't trust my home to anyone else. They're a little eccentric, but I think that adds to the charm. ;) read more

I recently moved to the city and my apartment was in serious need of cleaning. I had a maids' crew cleaning my apartment for 3 hours and they did a thorough job. Not only did they make my place smell great but they also organized my clothes. I was surprised how detailed their cleaning was! I Will definitely book them again in the future. read more

Fantastic service and very fair prices We had our first time cleaning service from AccessMaids recently and we were very satisfied with the results. To be honest, our house has not been professionally cleaned for 3 years and it was well worth the service. THe maids were on time and did their job without bothering me. THey stayed within their estimated range and cleaned everything that I pointed out when I booked the appointment. read more

The first time I used their services was couple years ago when I moved in to my apartment. I did the move in cleaning which I was very satisfied with. I don't usually get regular cleaning services but I do like their option of super spring cleaning which i do couple times a year for a nice deep clean refreshing feeling. I schedule my appointments through the phone and specify the areas I want them to focus mostly on. read more

DON'T WASTE YOUR TIME. I needed a cleaner and was excited when I found one through Access Maids at a convenient date/time. I selected the time option,anytime between 7 AM and 4 PM. Around 4:00 I still had not heard from anyone at Access Maids and called customer service to inquire if there was going to be a delay in the service. I was informed they "missed" my appointment in the system and that no one was available to come our anymore nor was anyone available to come the following day(I was having guests on Saturday and was not able to wait until the following week) for the cleaning. If you want a service you can rely on, find a different company that won't waste your time and offer poor customer service when they make a mistake. read more

The cleaning job was great. The company has a very strange was of charging. 32.00 and hour per maid, plus free cleaning supplies per web site. They also give a window 7:30-8:00 for arrival, at 8:00 I received a text that stated the maid would be 10 minutes late. She couldn't figure out how to work the intercom so I had to go downstairs to let her in, which took about 10 minutes. She entered my apartment around 8:25 and left at 2:05 and probably didn't star to clean until 8:40. I was charged for 6 hours of work none the less and $9.00 for supplies( she used my buckets and vacuum.) I have had other people clean and it usually takes them 3 hours. When i called to question my bill I was told the charges start from the minute the maid arrives. I asked why there was no mention as to how many hours it would take to do the cleaning(they asked in my booking condo size, rooms, bathrooms. Other cleaning services provide this information) I was told it all depends on size of condo and condition. I clean my condo on a weekly basis.They did remove the 9.00 charge for supplies but never offered to lower the cost of the rest of the bill. I was going to use their services on a monthly basis, but will not because of their poor customer service, and excessive charges. It cost me almost 200.00 for services that I have paid 75.00 to 100.00 for. I would not recommend access maids to anyone. read more

I was pissed at one point at AccessMaids' manager Sergei. I ordered a service because I was pregnant and neede help cleaning our 2 br/ 1 bath condo. First of, the pricese are very misleading on a website. You really MUST read the fine print. I thought I was going to get a 5% discount for paying cash, but the price of over $20 per hr per person-IS ALREADY discounted. It's very expensive compare to other services. I specificcaly asked to wash the floor really good becuase I have 2 cats and I was pregnant-I couldn't do it myself. Before the crew arrived I prepared the apartment: I put everythigng away, I, so that the ladies can concentrate only on cleaning. And I really needed to clean only 1 BR and 1 bath, which are never extremely dirty. I paid about $80 bucks with the tip. The ladies were nice and I could see they worked hard, but they looked kind of scared (probably Sergei scared them). But I noticed after they left that my kithen floors were not cleaned-I had sticky spots all over them. I was pretty upset, but since AccessMaids guarantee their service I called back and requested for someone to come and re-clean, as they advertise. Sergei had said that he would send someone tomorrow morning, we agreed that if I can't be home, I would have called him and make arrangements for the keys. The same day Sergai called my husband (since his phone number was listed as contact number) and asked for me. My husband gave him my office number, because he didn't understand what he was calling about (Sergei never bothered to explain). Sergei called my office about 10 minutes to 7PM, got my voicemail that says "if you are calling after 6PM I will return your ccall the next morning", left me a message to "call him back wthin next 10 minutes" without explanation why. I got the message next morning, my husband stayed home to wait for the cleaning crew-noboby showed up. I called Sergei , his explanation was "I called you about the keys you didn't call me back, so I CANCELLED YOUR APPOINTMENT" WHAT??? I argued with him for about 20 minutes, his only rudest reply was: "I cancelled the appointment, so if you what someone to come back it won't be free of charge" WDF? What happened to "CUSTOMER SERVICE"??? So, I filed a complaint to the BBB. You know what his respond was: "The crew showed up the next day-NOBODY WAS HOME." BS! Maybe they are not so bad in cleaning, but because of the worst customer service ever I will never recommend them to anyone. read more

Not surprised to find all negative reviews on here. I agree that the cleaning has been less than mediocre for the last 3 years of service, but im lazy so anything is better. What gets me to write this review is how dumbfounded i am with the lack of professionalism this company has. I have been using this company every 3 weeks for the last 3 years. I had to cancel my last appointment, and lost track of when my next appointment would be. Now for 3 years I have a ALWAYS received a confirmation email reminding me that they are coming. I rely on this email as a reminder that I need to find a place for my rather large and rambunctious dog to stay for the few hours the cleaners are at my house. I knew it was approaching cleaning time and checked through my email 3 times to make sure I wasnt missing anything. Long story short, they showed up in the middle of the day, and I had to send them away because I had no place to take the pup. I was then given a phone call by the owner, manager, or whoever poorly runs this company, saying that there is never any gurrantee that we will have our appointments confirmed because the amount of people they service and its never a gurantee their emails wont go into the spam folder. Well, thats funny that in 3 YEARS thats never once happened. He then proceeded to tell me i needed to pay because of all the people that needed to get paid for him sending out the crew. The driver, the inventory guy, the ladies etc. I pay $67, if you have allll these people your company serves so much so your email will get filtered to my spam, Im sure one could eat the $67 for an honest mistake on both parts. But no, he said the best he could do was $29. I fought back with the ridiculousness that he was offering me and told him i had been a loyal customer for years, apologizing for the inconvinience but I did not feel it was right for him to charge me anything. I then said, if you so choose, and charge me the $29 I will no longer be using your service, and He couldnt have responded quicker by saying "Ok, we will cancel all your future appointments." What a horrible business man. Horrible Horrible Horrible. Im in the service industry, I get stood up all the time or people canceling last minute, but if I know they are loyal and it doesnt happen often, I would never in a million years turn away their service forever. Its actually mind boggling to me how dumb these people are.And I hope no one uses them. They are obviously greedy, horrible customer service, and mediocre at best at their cleaning skills. read more

Very reliable and efficient service. I have been using for several months and have been pleased.

This was a good, reliable cleaning company. We have a one-bedroom apartment in Chicago with carpets and a short-haired beagle who sheds, and they did a great job each time making the place look spotless. It was usually two people that came and they worked very quickly and efficiently. I wish I could call them biweekly but that wasn't in our budget. The monthly cleanings were good though. I would definitely recommend this company to others. read more

I've read the negative press regarding Access Maids, and I get the language barrier thing, but my experience with the service has been positive to date. I've used other cleaning services previously, but had a heck of a time finding someone willing to come on a Saturday when I can be home. I wanted Sats. for 2 reasons: we have pets and I want to be sure they're safe (no cat escapees) and no stressed doggies due to having strangers in the house. Reason 2: If something in the house is not clean during the weekend I end up cleaning it myself, (I like a tidy house) so a Tues or Weds or even Thurs cleaning is not the best, because by Sat. I spend time "just touching up". So on to Access Maids: They do typically arrive a bit early, but that's not a big deal for me. I like that they bring their own supplies and equipment too-takes the load off my vacuums and supplies. When I've communicated specific needs they have accommodated the requests/directions, including scrubbing off our grimey and quite large exterior front porch and cleaning the interior windows-very dirty job, completed nicely. Pricing seems very reasonable to me, averaging about $120-$130 for 2 maids for about 2 hours. They'll stay longer if needed, for additional of course. And I like to tip the ladies a little something if they've done a good job. Now for the biggie: damaging items. During one cleaning one of the maids emptied a bucket of water into the toilet and forgot that a rag was in the bucket. She called her manager who communicated the problem to us via phone and he said they would send someone to try to fish out the rag, but if he couldn't they would cover the cost for a plumber. A man came, he couldn't fish it, and we called our plumber (Scottish Plumber/who has always earned a 5 Stars plus, by the way-great plumbers!), on a Saturday, to the tune of almost $300.00 to disassemble related plumbing to get to the rag. Meanwhile, the maid involved was in tears, and of course we felt bad for her. While their man was trying to retrive the rag the two maids were cleaning away, even though they probably knew they weren't going to be paid to make up for the cost of the plumbing accident, which is what ended up happening. The manager confirmed by phone that the remaining amount owed for the plumbing emergency would be credited to our account toward the next cleaning, and this was done just as he promised. So, Access Maids has worked out pretty well for us. Yes, I could have done without the rag in the plumbing, but I certainly appreciated how it was handled. read more

Overall I was very pleased with the service. I was hoping for a little more attention to the bathrooms on a deep clean, but that would be my only complaint. I thought the quality of service was very good for the value. read more

Charged $43.00 more than quoted and did not even perform all tasks agreed upon.

This is the first cleaning service I've been 100% happy with. Their attention to detail, immaculate standards, friendliness, and efficiency left me very impressed. I will definitely hire them again. read more

The cleaning is just on the surface. And they are always late even though I believe I'm the first appointment of the day.

They fraudulently billed me. My doorman recorded the times the came and left--they were in the building for an hour and forty five minutes. But the charged me for 2 hours and 20 minutes of cleaning. Crooks. read more

Wow, they clean ! They seriously clean. Unlike some other cleaning services where you never know who is coming next and if that person is really eager to clean your house those guys are leaving your house in "showroom" condition. On the other hand they charge what others do. Definitely recommend particularly for any cleanliness freak. read more

(This is going to be long.) I am embarrassed to admit that I have used them about 12 times in the last two years. From about the third time I was frustrated enough that I should have stopped, but I continued to schedule them out of the mere convenience and lack of other options. They really don't deserve my business and I should stop using them. My husband and I bought a brand new "luxury" condo and moved in in January 2007. We wanted to keep it really nice and clean and decided to have it cleaned professionally to try to keep it like we got it and since we both work long work weeks. I looked into various options, but we weren't comfortable with the idea of a random cleaning lady that, while cheaper, would require us to give her a key and access to our home while we are at work. I'm just not down with having a random person in my home while I'm not there and having my key and the availability to make copies, etc. So I stumbled upon Access Maids online. The fact that they had a "nice" website, seemed professional, could schedule as needed and not commit to biweekly cleanings (I wasn't sure we needed that frequency or wanted to pay that much) could come on Saturdays while we were home sold me on trying them. At that time, they charged flat fees based on size of the place. So my fee for our three bedroom/ 2 bath duplex was set at $135 for as needed cleanings, a little high but the convenience of the Saturday appointments outweighed it. Since then, they did away with the flat rates and the hourly charge has contributed heavily to my continuing distaste. As people have stated, you just never know how long it will take them, how many women will come, so your charge can fluctuate greatly. I cannot imagine how anyone would feel comfortable having them clean when they are not home to monitor because you cannot trust them to say how long they really worked. We are always home when they come so I make note of the time they arrive and the time they leave, and 9 times out of 10 they try to miscalculate the time they were there. For example, if they arrive at 1 and leave at 2:45 they somehow try to tell me that they were there for 2.5 hours when I was there the whole time! I have also had issues where 3 maids arrive and 20 minutes later one goes out the door never to be seen again and they somehow try to charge me for 3 maids the whole time. Again, if they lie to my face when I am right there keeping track no one should trust them if you are not there watching. I have had to call and argue with Sergei several times to adjust the charges for the hours and number of staff that were actually worked. (I know, I should have stopped using them long ago.) Now Sergei.... ay yayay. He has never done anything to throw me a bone when his staff lies about charges or for any other problems. I agree, very poor customer service. My husband got on the phone with him once and spoke very nicely but assertively of our disappointment with the inconsistency of the service, but nothing changed. They are very inconsistent. The first ever time they came they did an excellent job and we were so happy. There were a few other times where they did an adequate job and some that were just terrible. I regularly go around after they leave to do the "touch ups", the things they missed or skipped, which infuriates my husband. We have granite, stainless steel, marble baths... One of the reasons we hired out for cleaning was so that these things were cleaned properly to maintain their quality. I caught them using Soft Scrub on my marble shower and Windex on my granite countertops. They claim to bring their own supplies, but you never know what is in the bottles since they are refillable bottles and not the manufacturers bottling (except in the case of the Soft Scrub). I have come to believe they are mishandling most of my surfaces. Something else that is extremely frustrating is that most of them speak little or no English, so it makes it very difficult to communicate with them. I would like to be able to ask what supplies they are using, give them a request, just to speak with them. But they nod and said "ok" and then you realize they didn't understand a word you said when they never do what you just asked them to do. As someone else said, they also never seem to do the "add-ons" or special requests. I asked the last three times for them to clean the inside of the oven and it never gets done. I don't think they read the special instructions since they don't understand English and Sergei clearly doesn't prep them as they arrive to a job with the instructions as he could in that case. (Or translate the service slip for them!) I think I have just convinced myself to finally stop using Access Maids, regardless of the ease of scheduling. I'm embarrassed I have given them this much of my money for mediocre work and dishonest time charges. Don't let yourself be roped in! Fools like me are what keep companies like this is business. read more

I am not much of a cleaning person myself so I use maids service from time to time. I booked my appointment online yesterday. Crew arrived on time and did a super spring cleaning. There was some confusion with communication and I was able to call the office and pass on my special instructions. Overall the service was good; I sure will use them in future. read more

Worst company I have ever met! After I cancelled the service, they still sent someone. Of course I did not allow them to enter and they turned me to a collection agency. Stupid company! read more

I am surprised at the negative reviews as I have used this service twice a year for about 8 years. Once in a while I've had a few minor disappointments but usually am just so happy to return home to a sparkling apartment. I always get the super spring cleaning because I am a slob and the place is covered in dog hair. It is the best thing I have done for myself. I clean my parents large home and do laundry every weekend so it is a treat to have someone else deal with my place. A friend gave me a certificate for Merry Maids at Christmas. What a disappointment! And a hassle. They were late, very late, no call. If anything Access Maids is early and they call or text to ask if it's ok. They always do something extra, like make my bed! This time they did the dishes and put them away! (Merry Maids won't do dishes at all.) They even cleaned the dog's dining pedestal. They vacuumed under the area rug. They've been great. I will never use another service. read more

NEVER EVER AGAIN....I think that this says it all. Rude Manager, High prices, poor cleaning. Would give a Zero if I could.

I have used Access Maids for 4 years and had very good results. I have employed many many services over the years and had poor to inconsistent results, with Access Maids they do a very nice job, my floors, kitchen, bathrooms and any extra requests are done thoroughly. The few times that I have had concerns I call and they get someone out within 24 hours and it is taken care of. I have 4 children and a large home to clean and they do better than what I would or want to do, I get a text message reminder so I can remove my dog to the laundry room and they call when at my door per my request. I always schedule for a Friday for 2 maids for 2.5 hours and my debit card is billed at the time of service, when my card was declined because I failed to update my expiration date I called and they said I could send a check or they would debit my new card when I put it into the system. When I surprised my daughter with a cleaning for Christmas and there was confusion as to how they were to be paid, again no problem I called them and took care of payment. I have employed many many services in the past 13 years and for the reasonable prices they charge, the ability to set the amount of time you wish to pay for, and the fact that they are honest (found a 1 ct. diamond ear ring I had been missing for 5 months when cleaning and placed it on my bathroom counter) I find them to be the best I have found in the city. read more

I have been using AccessMaids for 2 years. They are very reliable. Always show up on time and are consistent in cleaning. Recently, I had a service that was so-so. I called to pay my bill and mentioned that they had missed a couple of things. The person I spoke to on the phone apologized and immediately sent over 2 people to address the few items. They arrived within an hour of my call, even though I had waited a few days to call to pay my bill and let them know. That is super customer service. read more