Christine Throm was so informative on explaining the options I had with my severe hearing loss. I…read moreasked a lot of questions and she always gave me honest answers and we came up with some good options. It's a great office .. you can be reassured you will always get the help you need no matter what your hearing loss is. I highly recommend them!

I've been served by Dr. Throm and her staff for about 20 years or so - my husband too. She is not…read moreonly very knowledgeable, but personable and friendly - and most important to those of us beyond 75, so patient in explaining how these little miracles in our ears work! Excellent follow-up, and she has a program to finance those $$$ hearing aids. I would add a sixth star if I could!

I am someone with mild hearing loss in my left ear while having 4/10 tinnitus in both ears. The…read morehissing mist sound got louder over the few years due to ignorance of going to places with very loud music. Or just me not reacting in time when exposed to places with speakers playing really loud music? These people are the exclusive specialists you should see if you have concerns with tinnitus of any kind. They will pull all of the important hearing tests and properly educate you about tinnitus so you won't believe stuff you see online. I now carry around ear plugs attached to my keys everywhere I go. I may not be able to control random loud sounds outside but I can control how I react. By putting on ear plugs the instant I know loud noises are coming, and living cautiously by not going to places where I know the noise/music is loud.

Dr. Patty is categorically the finest example of what a healthcare provider should be. In fact, the…read morewhole practice is. Every interaction, from scheduling an appointment, to experiencing your first consultation, to the customised and meticulous nature of the solutions to your hearing needs, is handled with such care, empathy, and authenticity. Dr. Patty is EXTREMELY knowledgable and has the rare ability to connect with her patients on a human level; leading to you walking out of every meeting with a profound understanding of the complexities of your ear and brain's anatomy as well as peace of mind knowing your needs are being met at the highest possible standard. In my case, I went in searching for custom hearing plugs as I experience some very loud environments with my job and in my day-to-day life. Dr. Patty sat down with me and walked me through every step: educating me on how the inner workings of the ear, the methodology she has honed to create the custom mould, and how to find the ideal reduction in decibels that would best suit my needs. You are also given the option of picking from a variety of colours! Dr. Patty then brings you back in for a fitting and followup to ensure the plugs are the perfect size and achieve your protection needs with a comprehensive audio test (If you're lucky she will also bless you with a plethora of fun animal facts!) I am blown away by the level of care I was provided with. To Jalisa, Melissa, and Dr. Patty, thank you SO much for being such amazing people and for all of your time and help. To anyone looking for treatment for their ears (or preventative measures to protect your hearing long term like me) look no further.

I Purchased hearing aids from Camino ENT around 18 months ago for $7,000 which I considered to be…read morean outrageous price. Their claim was that they provide much better service, repair, warranty, etc. Their claim was BS. The hearing aid worked great for about a year and when they started acting weird I called to make an appointment for their great follow up service, they were booked out around 2 months. They contacted me a day or two before my appointment to reschedule, again another two months out. They rescheduled that appointment also. Ultimately it took over six months to ge an appointment. They performed some software updates and changes to the programming to see if that helped. It did not. So I called for another appointment. I called and left a message 5 times over 3 weeks before they finally called me back to schedule. Now they are sending my hearing aids back to the manufacturer for service and I received loaner hearing aids that are 3 or 4 generations back. Their top notch service, repair, and support, doesn't exist. Go to Costco and get a similar set of hearing aids for around 20% of the price.

I am writing this on behalf of my Mom who went to see Dr Margaret Carter.   She has been suffering…read morefrom a consistent earache for the past 2 weeks and was finally able to get a referral to see an Ear, Nose and Throat Specialist.   We came in on time at 10:30am 4/26/24.  Upon arriving, we were asked by the front desk to fill up an 8 page form prior to seeing the doctor. Mind you, my mom is 74 years old and everything at this age just takes extra time.  We were expecting to be treated with empathy and consideration.   This was not the experience we had here at all. After a few minutes, the front desk receptionist told my mom to "Hurry up to finish completing the forms!"   This was already surprising because I didn't expect for them to treat my mom with such harshness.   It was then that  the medical assistant came out and rushed my mom to come inside the room with the forms not being completed at all. My mom told the receptionist that she was not done with the forms and her harried response to her was "You can finish them on the way out." The medical assistant then came and asked my mom to follow her into the exam room.   As my mom was going in the room, she abruptly yelled for my mom to  "take a seat."  Surprised at her obvious rudeness with my mom, my Dad then asked her "why are you so loud?" She responded with a harsh stare and no response at all.  When asked what her name was, she said "Mida" and did not bother to look up from what she was doing.    In my mind I was already thinking, is this how you treat 74 year old patients?  Unacceptable.   Mida took my mom's blood pressure and pulse rate. After taking her vital signs, she asked my mom to "Go to the scale" with the same demanding voice.  She didn't even bother to take off the pulse rate instrument including blood pressure cuffs.  My mom was a little dumbfounded at this point because usually the equipment is taken off first. Did Mida expect her to do this herself? My mom then asked her  "Do you want me to drag this pulse rate kit to step onto the scale?"   It was only then that Mida took the pulse rate kit off of my Mom.   When my mom actually go to see Dr Margaret Carter, it was only 4 minutes total.  Complete waste of our time and energy to only be treated like crap.  Hoping this review helps some of the rest of you if you ever need to choose an Ear, Nose and Throat Specialist.  I'm writing this because no one deserves to be treated like this.   Especially my 74 year old parents.

I took my mom here to get her hearing aid replaced. Was easy to make an appointment, and they were…read moreon time and ready when we got there. They did a hearing test, and reviewed the results with us. We decided to keep the existing hearing aid she had, but got one of the repaired. They were so patient and knowledgable and helpful with her and we felt totally supported. I would 1000% recommend these guys.

Two of our neighbors have raved about Hearing Life / Lori and finally we both made an appointment…read moreto see her. So very glad we did. She is very, very educated and knows everything you need to know re: you hearing health and solutions. We were impressed from the minute she began to explain information hearing loss, solutions, and the high importance of treating hearing loss.

New hearing aids, third pair: l have been taken care of with all three of these pairs of hearing…read moreaids by Yesenia. Always great experiences. With this third pair and a new manufacturer, a little more adjusting time has been necessary. I will now have a new provider as YESENIA has gone to a new position with the city of Santa Clara. I am very happy with all the services and help have gotten from YESENIA and I wish her the best. The product and help I have received from COSTCO hearing at the Senter Road store in San Jose has always been great.

Joanne and Abby are great!! Very knowledgeable and very nice…read more I highly recommend this place.

I give this place 6 stars for their service and 3 stars for their billing. As per their medical…read moreservice I want to give a shout out to Dr Farsi. I came in with wax build up in my left ear (had issues since a kid) and he not only fixed it he explained fully what was CAUSING this issue. He listens and he caters the medical advice based on the specific patient needs. I also want to commend Melissa for her due diligence in cleaning my ears in a prior visit. As per billing I feel that pricing is high. Just be sure to ask upfront what all costs are (ex: there is a new patient fee). The staff is friendly in the front reception area and will answer any questions you have. I came here since my usual Provider (Kaiser) was not available until much later.

My mother had an excellent experience going to Ear Associates. Especial Thanks to Behrouz Farsi,…read moreMMSc, PA-C. He is very thoughtfull and caring medical professional

My experience in that place is so bad. The receptionist was so unfriendly that I never came back to…read morethis place again. When I arrived to the appointment at 8:30, I saw her inside and the door locked, I knocked the door twice because I didnt see her turning back. Then, she felt so unpleasant and told that " I was coming to open the door". When she got my information, I was difficult at hearing, so I asked her to repeat. She just kept silent. And I had to ask if she wanted to talk about the insurance. She raised her eyes and said "You dont know your insurance cover?" Of course, I dont know. I want to come here because I saw the hearing center is listed in-network with Anthem. And then she asked me something I didnt hear well. I asked can you speak slowly? She said "this is my regular speech". What??? Your customers come to your place because they do have problem with hearing and you treated them unrespectfully. I felt uncomfortable at that moment and I told her be friendly, and then she changed her voice tone. But this was so frustrating experience here. Charis - hearing specialist is friendly, but as another person reviewed, she just tried to sell device more than truly listening customer's problem. She is rushed and not active to any ask questions. Before coming here, I got very good experience with hearing specialist at Costco when he consulted me a lot and did different tests and helped me to try with different devices. Not recommended to this place.

I called this office (with my insurance company on the line) and left a message....twice! They…read morenever returned our call. We even sent them the proper registration documents. I should have known better not to consider this office because I also recall calling and leaving a message back in 2024, and they never returned my call last year either.

Ritchie Blanco at Hearing Life always makes himself available to address issues with my Oticon…read morehearing aids in a timely manner. As I can't hear without them prompt and effective service is crucial. Ritchie is professional, friendly and knowledgeable, as is their entire staff. I've been a patient at this office for over 15 years. Ron Levi

Richie was fantastic, I've never had an aural exam go so well. He was knowledgeable, thoughtful,…read morepatient, and I really, really, really appreciate speaking with a professional who speaks English. No offense to any other medical professional. It made our communication easier. And the adjustments he made were perfect. I can hear again!

After more than 10 year of going to these folks, I will never go back. My hearing aids are 4 year…read moreand 3 months old and one was having an issue. I made an appointment to have it looked at and they did nothing to really troubleshoot the issue and tried to feed me some BS about aging electronics and stated the manufacture probably wouldn't service it. Then started pushing me to buy a new set when I stated I was here to have my device serviced they then asked if my insurance had a benefit that could be applied to my purchase of new devices. When I told them I was walking out and why they said nothing. After leaving my hearing in a dehumidifier for an extended period it seems to be working fine again. Caveat emptor! (Buyer beware!)

Great hearing aid service location. Nancy went above and beyond for my 92 year old father. She…read moregave us some great advice about service plans and we will be checking them out. Will definitely be going back for all our servicing needs.