I rarely give feedback on Yelp, however this is something I must share with everyone…read more My first experience with this wonderful staff and THE BEST CARE, above & beyond anything I could imagine. It took me a lot to put my pride aside and face the fact I can't hear and need double ear pieces, regardless of how others would see me as an old lady or weak. My first experience was awesome & Frighteningly exciting, I was now hearing EVERYTHING !! So many noises would startle me to death. Other than I can finally hear, never been so welcomed by Dr's and staff such as these wonderful ladies have always done. I Feel really special and always receive best personalized interactions when going to this office !!!!! I can promise & tell you this. After 3- 4 years of going there, they know me by name and I leave feeling so happy to be treated with care,respect & educated on how to use & maintain my buds. ONCE again SHOUT OUT TO MY LADIES I thank you for outstanding job you do !!!!! You deserve a million stars

I've been coming here for my hearing test for the last 4 or 5 years and this week I was scheduled…read moreto come do another hearing test. My doctor told me about making an acrylic mold for my hearing soda so they'd be less uncomfortable or ticklish in my ears. They made another appointment for me to come back and to bring my hearing aids so I did today and I came early but when I asked them where my hearing aids the girl named Abby or something told me it was being cleaned and the wire on my hearing aids were replaced and so I asked to see my hearing aids and I wanted to speak with the doctor who saw me a couple days ago. But instead of letting me talk to her, they lied that the lady who came after me was here first or her appointment was first and it wasn't first come first serve. So they gave my hearing aids back but it looked different than before so I told them about that. Then lied to me once again and said okay nothing was done to my hearing aids. Then another lady who also worked at the reception desk but more to the left approached and fake apologized on behalf of the office and she was basically trying to get me to shut up and go. She suddenly said she had to contact insurance because the mold the doctor offered to get me suddenly needed to be approved by insurance, another lie. So they made me come all the way here even though my house is far away and I was stuck in traffic and I got here and they all started to lie and give me reasons and tried to blame me for their own miscommunication.

I highly recommend Mr. Tang for all your hearing aid needs. He is courteous and very knowledgeable…read moreand gets problems solved quickly.

I would highly recommend this business to anyone with hearing issues. Excellent quality, service…read moreand honesty.

The Dr. That helped me was, Stephanie, and she did a wonderful job and made sure I was satisfied…read morewith my new hearing aids. I'm extremely satisfied with the Dr. and the professional staff, I would highly recommend their business to anyone. Thanks for your help!

Sonya received my call and was able to answer all my questions up front. Stephanie Tademaru was…read moreable to inform me of my situation after several through tests. She took the time and efforts to educate me on the results which put me at ease immediately. Everyone is very friendly and helpful. You can tell that they care about the patient and not just the numbers. I would highly recommend them to everyone.

My experience in that place is so bad. The receptionist was so unfriendly that I never came back to…read morethis place again. When I arrived to the appointment at 8:30, I saw her inside and the door locked, I knocked the door twice because I didnt see her turning back. Then, she felt so unpleasant and told that " I was coming to open the door". When she got my information, I was difficult at hearing, so I asked her to repeat. She just kept silent. And I had to ask if she wanted to talk about the insurance. She raised her eyes and said "You dont know your insurance cover?" Of course, I dont know. I want to come here because I saw the hearing center is listed in-network with Anthem. And then she asked me something I didnt hear well. I asked can you speak slowly? She said "this is my regular speech". What??? Your customers come to your place because they do have problem with hearing and you treated them unrespectfully. I felt uncomfortable at that moment and I told her be friendly, and then she changed her voice tone. But this was so frustrating experience here. Charis - hearing specialist is friendly, but as another person reviewed, she just tried to sell device more than truly listening customer's problem. She is rushed and not active to any ask questions. Before coming here, I got very good experience with hearing specialist at Costco when he consulted me a lot and did different tests and helped me to try with different devices. Not recommended to this place.

I called this office (with my insurance company on the line) and left a message....twice! They…read morenever returned our call. We even sent them the proper registration documents. I should have known better not to consider this office because I also recall calling and leaving a message back in 2024, and they never returned my call last year either.

Went for a hearing check. I want to thank Richard for doing…read morea great job. He went above and beyond. He took time to explain why we need to check our hearing, and the process of checking it. It took about a hour for the complete test. In between he also had to assist with the front desk. Alot of people show up without appointments,which is fine. It's Costco. After he showed me the different options for hearing aids. Didn't realize how small they are now days.

Stan was an excellent example of customer service with my little 92 yr old mother. Patient and…read morekind, pronounced words slowly loudly enough for her to hear without her hearing aids. He programmed her aids to hear in different environments. Kudos to Costco for hiring such a wonderful man to work with the public.

Awesome doctors. Great care. Dr Murray is great as are Dr Carter and PA Shawn. The team works…read moretogether to see you're well. I gladly come to them from Redding to get fixed up.

My Dad went to this clinic 3 years ago and the issue came back with other symptoms so he went…read moreagain. Shaun Frost saw him and spent a lot of time with us. He has very good beside manner and has a lot of experience. He gave suggestions and also diagnosed the issue. They are popular so my Dad had to wait about a month for an appointment. Shaun said we could email him if my Dad is not feeling any better and he'd prescribe medication. We felt he cared a lot and didn't rush us through questions. Highly recommend this clinic.

I've been bringing my mom to this Hearing Life on Thornwood for several years now. Lori takes…read moregreat care of my mom's hearing needs. My mom got hearing aids here and we come back regularly for hearing and hearing aid checks. The staff is always very friendly and accommodating with my elderly mom. The office is clean with coffee and candy in the waiting room, and we've never had to wait long to be seen. When my mom has had issues with her hearing aids or with the app, I call and they get us in quickly and resolve all issues for us. I confidently recommend Hearing Life.

I took my mom here to get her hearing aid replaced. Was easy to make an appointment, and they were…read moreon time and ready when we got there. They did a hearing test, and reviewed the results with us. We decided to keep the existing hearing aid she had, but got one of the repaired. They were so patient and knowledgable and helpful with her and we felt totally supported. I would 1000% recommend these guys.

When it comes to service, Hear To There Mobile Hearing Aids exceeds expectations. Pam is dedicated…read moreto providing her patients with honest care, putting your needs first. Pam's focus is hearing health, so her goal is to provide the best solution for your individual issue. She is exceptionally trained in her craft and highly educated in the hearing aids industry. From a hearing test to hearing aids, you can rest assured knowing that she properly listened so you can hear. The best part is, she is a mobile service so if you can not make it to the appointment, she brings the appointment to you, at your convenience, where and when you need her to be.

Pamela (business owner and service rep) is considerate and patient to work with, meticulous in her…read morework, and always responsive. She explained the whole clinical and financial process to me and answered all my many questions thoroughly and politely. She was flexible when I needed to reschedule and always prompt. I absolutely recommend her and her business. What a great service to help people with hearing aids in their homes!!

Do not go here. Very deceptive business practices. I came here for hearing aids, a hearing test…read moreand tinnitus treatment. Before I made the appointment I verified on my insurance portal that they were fully in network for hearing tests and hearing aids. When I called to make the appointment, I asked them to confirm that they were fully in network. After providing them with my insurance information they told me that they were in network, but that I would have to go to their other office in San Jose, where they accepted my Medicare advantage plan. I made the appointment and needed to wait nearly 3 months. When I arrived for my appointment, prior to seeing the audiologist, I asked them to reconfirm that they were in network and that I would be getting $2000 benefit towards the purchase of hearing aids, which is the specified benefit as reported on my insurance website. At this time they were hesitant to confirm, saying that the person who could confirm was busy. They suggested I proceed with the hearing test and then meet with the other person to discuss hearing aids. I was reluctant, but they were instant that everything would be ok. Following my test, I was ushered into an office to meet with the hearing aid fitter. And, was told that I was not in network for hearing aids and that they offered no benefit. That pissed me off. They ended up still charging me $50 for the hearing test, which was supposed to be free, per my benefits. Total BS.

From the owner: This is the Administration office of HearBright.read more