I had a very disappointing experience with Rox Services. Their technician misdiagnosed my Pitco…read morefryer and presented a repair estimate of $1,993.60 for replacing a gas valve and thermopile that were not actually faulty. I declined the repair due to the excessive cost. Afterward, I personally investigated the issue and found that the real problem was a failed high-limit safety thermostat, which I replaced myself. The fryer worked perfectly after that. What made this experience worse is that my credit card was charged $240 for a visit that lasted less than 5 minutes, even though no repair was performed and the diagnosis was incorrect. I contacted the company to resolve this matter and received no response. Taking advantage of customers' lack of technical knowledge through misdiagnosis and excessive charges is deceptive and should not be acceptable in any professional service business. As a business owner, this experience was frustrating enough that it made me seriously consider starting my own service company simply to protect other business owners from unnecessary repairs, inflated quotes, and careless diagnostics. I have retained all documentation related to this visit, including the written estimate, billing records, and evidence of the actual repair. I strongly recommend that anyone considering Rox Services obtain a second opinion before approving any repairs or charges.

I've worked with Rox on several occasions to repair specialty equipment. One was a MerryChef Oven,…read moreanother was an unusual specialty grilling iron that needed a new heating element, and I will be taking a slushy machine in for a new motor soon. The crew is professional, and all fixes have been successful, and my equipment is functioning perfectly all day, 5 days a week. So far, all my equipment that has needed repair was big enough to fit in my car and as such I am able to bring it to their shop and avoid any travel fees they may charge.

Owner Tim was contracted through Costco to install our new wall oven/microwave and dishwasher…read more First of all, he was AWESOME! Tim saw on line our appliances had been delivered and reached out indicating he was available to come right over which saved us a bunch of waiting around time due to the delivery window of 3 hours. We thought our whole day was filled with waiting for delivery first and then installation. Tim arrived and greeted me professionally and took a quick look at the work to be done. From start to finish, it was less than an hour and a half. Throughout, Tim was engaging without being distracted from his work. Careful with our counters, cabinets, flooring and other appliances, and just an overall really pleasant person to have in our home. While he didn't have to make any alterations to our existing cabinetry, I can only assume his work would have been excellent. I was very impressed with his ethical standards. In our conversations, he mentioned an experience he had with a prior customer who had purchased an appliance that wouldn't fit the space they had and when they tried to coordinate a return, the big box store refused the return and told them to find someone to sell the brand new appliance to, rather than making it right for the customer. Tim told me he stopped contracting with that big box store after that because they didn't put the client first. That impressed me. Veteran owned, professional, courteous and just a really nice person. If you need appliances installed, check out Roundhouse Installations. If you purchase appliances from Costco, ask for Tim to install your new items.

Was connected to RoundHouse installations through Costco. The installation was quick, clean,…read morethorough and professional. It was recommended to install a plug instead of hardwiring the appliance. The fee was reasonable and accurately explained beforehand, and invoicing was quick and easy. When we ran into electrical problems (which ended up not being due to installation, but rather was due to external factors that were NOT the fault of RH), I reached out and asked if they could come take a look. They came out the next day (less than 24 hrs after I initially texted), found the issue, and fixed it. We are so pleased we are planning on using them for future projects. Given a choice for installations, we will always choose RoundHouse.

Max arrived promptly and worked on our Oven to get the glass cleaned. He did a great job and…read morecompleted it in a timely manner. The cost was reasonable. Thank You for all you did.

Our refrigerator was not working properly so we called fluxentra. Max was able to come out right…read moreaway. Other services were booked out for weeks. the service technician said everything seemed to be working properly and it could simply be coolant was low. he topped it off and charged me $260. He told me to wait 24 hours and see if that resolved the issue. 24 hours later the problem wasn't resolved. I contacted him and he came back out that day. He said that it had to be the compressor. He started working at about 11am and worked all day trying to install the compressor. He spent most of the time trying to solder the lines so they wouldn't leak. This created a mess in our house. There was black soot everywhere. At the end of the day around 5:30pm he tells me he tried his best, but he can't fix it. Now we have a completely dead refrigerator and a house filled with soot. I will say he did give me a refund. On the other hand we had to deep clean the house and buy a new refrigerator. To replace our 5 year old LG that no longer could be used. I didn't want to try another repair.

I've worked with various employees from RHMS, and all have been very excellent. I appreciate that…read morethe workers show up on time, and communicate clearly about the expectations and progress for a project; their work ethic is unreproachable. At the end of the work day they leave the work area tidy and ready for the next step. When I lived in Salem, I was solely responsible to care for my house, with annual cleaning and refinishing the deck, installation of brand new basement windows, roof repairs involving chimney flashing, and RHMS painters did the entire house-painting two times during the years I owned the property--no easy matter, because I kept to the venerable house's 1930's themed decor throughout, which required detailed trim to front and rear porch and deck pillars. All told I really liked working with all of the workers I met, from painters, to electricians, to general repairs' and expert finish carpenters! I can highly recommend RHMS without reservation!

Great service, and they've repaired our rental house at least twice for us! Always painless, these…read moreguys/women are pros. Our garbage disposal started leaking, requested help from our landlord. Got an appointment the next day, had it repaired/replaced in about 2 hours. No probs with scheduling, and the technician was expert, he used to run his own repair business, in other words, an ole pro. These are quality people!

I am a property manager in the Portland area, and I have used this service many times. I've used…read morethem for plumbing, light electrical, repairs of various types, and general figuring out of things that seemed difficult to figure. :) Not only will they come out at odd hours, but I have also found the work to be thorough, honest, and worth the money. I would recommend Kirkstone Maintenance to anyone!

excellent communication and good work! My mail box posted…read moreneeding fixing and it was repaired solidly and quickly. thankyou

Great service- Wally is the guy to call! Our 14yr old Whirlpool fridge/freezer was coughin' &…read morewheezin' & we were bracing for the $2000+ spend for a new one- but the expert resurrected her & she's workin' like a champ again. Thank you!

Our washing machine broke down, and Wally was able to come out the same day AND go get the part AND…read morerepair it in the same day. He was very friendly and explained what needed to be done clearly. Very happy with the service and will call them again in the future if need be!

Jarmer was extremely efficient and executed our project in a timely manner. They went above and…read morebeyond to make sure the project finished on time and on budget.

Prompt reply. Thoughtful and focused questions. Great follow up and work. Would highly recommendread more

Exceptional service from these folks. Had a driveway floodlight and LED kitchen lights. Incredibly…read moretimely service, knowledgeable, electrician who helped with project on the fly. Great experience! Highly recommended.

We didn't proceed with the work, but were impressed by Russ. He was very responsive, seemed honest,…read moreand is highly qualified. We got quotes from several electricians and he was the only one licensed as a general contractor, with endorsements for both residential and commercial.