I had a very disappointing experience with Rox Services. Their technician misdiagnosed my Pitco fryer and presented a repair estimate of $1,993.60 for replacing a gas valve and thermopile that were not actually faulty. I declined the repair due to the excessive cost. Afterward, I personally investigated the issue and found that the real problem was a failed high-limit safety thermostat, which I replaced myself. The fryer worked perfectly after that. What made this experience worse is that my credit card was charged $240 for a visit that lasted less than 5 minutes, even though no repair was performed and the diagnosis was incorrect. I contacted the company to resolve this matter and received no response. Taking advantage of customers' lack of technical knowledge through misdiagnosis and excessive charges is deceptive and should not be acceptable in any professional service business. As a business owner, this experience was frustrating enough that it made me seriously consider starting my own service company simply to protect other business owners from unnecessary repairs, inflated quotes, and careless diagnostics. I have retained all documentation related to this visit, including the written estimate, billing records, and evidence of the actual repair. I strongly recommend that anyone considering Rox Services obtain a second opinion before approving any repairs or charges. read more

I've worked with Rox on several occasions to repair specialty equipment. One was a MerryChef Oven, another was an unusual specialty grilling iron that needed a new heating element, and I will be taking a slushy machine in for a new motor soon. The crew is professional, and all fixes have been successful, and my equipment is functioning perfectly all day, 5 days a week. So far, all my equipment that has needed repair was big enough to fit in my car and as such I am able to bring it to their shop and avoid any travel fees they may charge. read more

I hate that we do not maintain our refrigeration systems the way that we should we could probably save a lot of money. The other alternative of course is to call Rock services as it's the second best thing to maintaining our own refrigerators when they break these guys come and fix it they have a fair price they're relatively timely and fixing things and I don't think there's any BS involved equipment is expensive fixing it is expensive we want to have somebody who we trust and who's going to be honest with us whether or not something can or cannot be done that's what you get from Rock services read more

Rox Services - Not just some refer guy... Professional services and skills - Appliances & Repair Near Me - Beaverton, Oregon

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Rox service and Jan was stayed patient after I changed schedule 2 times. She was able to schedule a technician quickly for the same day. We had a burner will weak flame and an oven will not turn on. Technician explained the issues and fixed all issues. Job done well and through. Everything work as it should now. read more

I had rox services come out as a second opinion. They quoted me for insane amounts of work without even consulting me when they are at my business. They techs would constantly go on break and after looking at invoices i would be charged for their hour long breaks. Also they quoted me 7000 for parts when i already had the new equipment installed. I went with a third opinion which alerted us all our equipment was fine and it was a simple leak. They came out multiple times to my business. Why was a inexperienced technician always sent and later a more experienced one would come out so i would have to pay for both. Cooler works fine now leak was patched. They refused to listen to me when i clearly would tell them i believed it was a leak. They charged me for multiple days for nothing. Very disappointed with this company. I was quoted for over 100 miles in travel each time when im only 21 miles away. Over 100 miles cost more so i dont understand if im paying for travels from their company or from their techs. In which case i dont want to pay 100s for hidden fees. read more

I worked with many companies around Portland metro area, however Rox services stands out, special thanks to their qualified technicians knows the job very well and resolved our issues swiftly. I recommend rox services for QPM's for your businesses, I signed up for both of my businesses and it's working well. Again thanks to Roxane, Harve and Zach for working with us and be part of our family. read more

Rox Services - Fixing gas oven door - Appliances & Repair Near Me - Beaverton, Oregon

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Herve provided excellent same day initial service. We were originally quoted 1 week on parts and service after the initial diagnosis. The whole process only took 3 business days and the total bill was $185 less than the original quote. I will be calling Rox Services for our future appliance repair needs. read more

I highly recommend Rox Services for any commercial cooler services. I had a commercial unit that did not work. It was installed in a house I had recently purchased. Herve, the owner, came out and was very knowledgeable and experienced. He told me what he thought the problem(s) might be and quickly tested the unit and figured out it had no Freon in it. He tested to see if it would hold pressure and it did so he flushed it twice before filling it up. Worked like a champ. We figured it was empty because it had a leak but in the end whoever did the service before did not replace a compression cap and that's where it leaked from. He replaced it, tested it and cleaned the radiator and insulated a couple lines. Then we had a soda in the porch before he left as we waited for the thermostat to kick it off before he left. It's been working great and he was very fair on the price. Thanks Herve! read more

The people at Rox Services are fantastic! Our refrigerator died over night, and food was already beginning to spoil and smell. I called /messaged several companies. One told me they could come in a week. Most didn't even bother to reply. Rox called me back immediately. The repair crew was at my house two hours later. It looked like I was going to need a new refrigerator. Called manufacturer. Called Costco where I bought it. Nothing. Instead of spending $3000 on replacement, Rox researched and found a guaranty. They saved me thousands! Hooray! Kind & professional. I will never call anyone else. Thank you Rox!!! read more