Very nice guys and Honest. Anyone else would've replaced everything but not Joe's and charged a…read morefortune but they guided through what may be wrong and saved my bacon. You can't go wrong with Joe's and Michigan small businesses is where I'd rather spend our hard earned money, plus as I said Super Honest Would give Joe's 10 stars if I could.

Joe's is awesome. My oven would not turn on all the time. Some days it would work some days it…read morewould not. Joe saved me hundreds of dollar by helping me fix my oven. He was fast and responsive to text and phone calls. I would definitely recommend. Joe has been in this business for years. He knows his stuff. Joe could do this work with his eyes closed. He does not need a computer and 2 hours to find out what's wrong with your appliance. I would give him 10 stars if I could.

I ordered all of our appliances from Derocher's for our new home build, and they installed the…read morewarming drawer. When we closed in April, we noticed that the warming drawer did not close straight or flush and has a gap of about 1/2" at the top. After notifying the builder, we nobody came out to look at it until May 19. The tech that came couldn't fix it but identified that it was installed with the rear higher than the front and that the installers would have to fix it and that he'd order some parts for them (not sure what parts). After nothing for a month, I contacted the person who sold the appliance on Jun 16. He responded that some parts were on order and he'd have to schedule instllers to come out. I asked what was on order and when installers would come out but have recieved no response. I've left multiple voice mails on his phone line and at both the Monroe and Sylvania stores in addition to my email inquiries. All have been ignored. It is now Jul 30 (2-1/2 months) and still nobody has contacted me.

We bought a set of appliances from Durochers about 3 years ago. Last September, our refrigerator…read morestopped working. During the first service call, the repair people somehow cracked the inside of the fridge. I was told there is no way to fix the damage. The refrigerator needs a part from Samsung that has come in damaged now 4 different times. Durochers can order the part for next day delivery, so they could have tried far more than 4 times, btw. The last time, the part sat at Durochers for over 3 weeks before they even inspected it. ​ We have repeatedly asked for a manager to contact us, but been ignored every time. We have not had a working refrigerator in over 6 months now, but Durochers hasn't offered an apology or any sort of assistance.

Joe came out for A/C maintenance service today!! Always friendly and efficient!! He wears shoe…read morecovers in the house so no tracking!! Gets the service done quickly and completely!! Office personnel very easy to work with and they call you, you don't have to call them!! M. English

Called them out to quote on a new HVAC system for our home. Estimator did his thing and stated he…read moreneeded to meet in person for me to get the quote. I advised that they could just email the quote to me (like all the others did). He insisted that to get the quote, we would have to meet in person after he finished the quote. I replied, email it to me. I never heard from them again after that. No legitimate company would be that insistent unless they use high pressure tactics or believe that the customer is not intelligent to read a quote without help. lmao

This company came out and gave an estimate that was quite expensive ($187 for the service call and…read morethen $235 per bedroom ceiling fan to put in 42 inch ceiling fans that we had already bought for $70 each at Home Depot in two bedrooms), when we decided to look for other quotes, got a call later from a male at their company who scolded at me because we didn't do the work and said something to the effect "you think we just come out and do this for free and then hung up on me." this is where customer service has met its demise apparently.

Had a price in mind for the work I wanted done. However upon inspection, the wiring…read more.. unsurprisingly... was not completely safe in my house. We bought only a few years ago and have discovered similar instances around the house, not just with electrical. Anyway, it was easily explained to me the situation and a few clear decisions were explained as well by the technician from Cousino. The guy was professional, easy going, not trying to oversell anything, but coming at it from a "looking out for you" kind of manner. Unfortunately, my project just became a little less simple and I expected that to reflect in the price too. I'll say this, the job was done quickly, everything looks great, I feel confident in the work and safer knowing why he had to do what he did. The best part was the price was completely reasonable! When you get quality and peace of mind and still feel like it was a good deal... these are my guys going forward for electrical work.

your technician Thomas D was excellent. he was very courteous friendly and finished the freezer ice…read morelaker repair. I will recommend you for my friends and your office is just a block from my home. thanks Srinivasan 4912 W.Bancroft Street Toledo, Ohio 43615

I have had to use them more times than I admit on my newer Maytag commercial quality washer. Their…read moreservice tech have always been very good with communication and have done a good job repairing a very expensive piece of junk. After four years the washer is now unrepairable but instead of trying to talk me into fixing it they were open and honest. Will definitely use them if needed in the future.

Another thank you to Yelp for helping me find this great, appliance repair company! I rely heavily…read moreon Yelp reviews when looking for service providers. I wanted to add my 5-star+ review for Thompson's. Our fridge broke down on a Sat. We lost SO much food during the night! We called another company with "six locations and a coupon" who said they could fix it "Tuesday". On Monday, they called and pushed that back to Thursday. Their voice mail said if we didn't call them to confirm this, they wouldn't come out, even then. That's when I found Thompson's. I called at 10am. Got a call back within 15 mins tops. The tech was here less than four hours later. He knew the problem right away. Had the exact part and we were off and running less than one hour later. He really knew his stuff. Thanks Dave! As an FYI, be sure to call their number on their Yelp page and not the service number on their website. I know that whenever they can, they will take care of your appliance repair the same, business day. We are SO happy with Thompson's and would recommend them to anyone. All our appliances are getting "up in years", so I have a feeling we'll be calling them again soon. Their prices are fair and quoted up front. There are no "hidden fees". Just honest, quality work by good people and a great company. Thank you, Thompson's. :-)

My elderly mother found this company online and figured they were a reputable business, she had a…read morerefrigerator that wasn't staying cold and she assumed the thermostat needed fixed. They came out and charged $120 for a service call, and said he took Cash App, Venmo or cash, and then told her she needed a part that cost $286.79 and said he would return. He did NOT return and she had to call them repeatedly and finally got ahold of what I assume was the "boss" he said he needed the money for the part before he would come out, she sent the money. A week goes by and she hears nothing, almost another week goes by and she calls them back again, and asks when they were coming back because her refrigerator was not being able to be used. She finally asked to just be refunded for the part because nothing was fixed and he ghosted her. So she was ripped off almost $300.00 and nothing was done. She had to call another repair service and pay for the part again. I wouldn't recommend these scam artist to my worst enemy. USE THIS COMPANY AT YOUR OWN RISK!!!

I had a pipe burst and was recommended Alternative Plumbing by our previous plumber who retired. AP…read moreanswered the phone and got me an appointment the same afternoon. There guys who came out were nice, knowledgeable, and really knew their stuff. 30 minutes later, everything was fixed! Great job at a fair price! Just FYI, the phone number on Yelp is the wrong number. Look it up.

Had kitchen sink back up Conner and Cody came too my home…read more Very professional , polite well mannered Snaked my sink and replaced the parts till my sink quit leaking I wonder recommend this guys

My brand new Samsung dryer I just had installed from Home Depot wasn't producing any heat…read more Household Centralized was able to come out earlier than the initial date. Doug arrived within the time frame today. He ran some tests and installed the vent duct. He showed me that there was heat now. I felt the heat from inside the dryer and I was thrilled! Great work Doug! Thank you!!

Household Centralized Service was contacted by Lowes when my parents, less than 2 month old Samsung…read moredryer just stopped working. I was contacted by this company, appointment scheduled, and within the week Tyler came to the rescue. He diagnosed the problem in less than five minutes. Parts needed to be ordered and a tentative two week date for install. It was less than a week when I received the call the parts arrived and another appointment made. Centralized was able to give me a time window conducive to my schedule and I should add, that prior to both appointments, Tyler called and assured me of his arrival. A hour later the issue of the dryer was fixed. The primary installers of the dryer either were lacking the skill or proper tools for the electric connection and Tyler should me the charred wires. Tyler was friendly, knowledgeable, professional, and quick. A big resounding YES in recommending this company.