Thank you Diane. You are the most well informed employee. You were so kind and friendly. We need more people like you in this world. Once again,"Thank you". read more

If I could give a lower review I would. Please never go here. I would love to see this business close down, if you can even call this place a business. They have the worst customer service. Incompetent individuals who are not helpful, can't be proactive in helping the customer, and just refuse customers at will. We have a check for 22K, have came in twice, because you know, this "business" cashes checks right? This is their whole business right? Cashing checks? 1st time, gave us an excuse not to cash. We fixed what they asked, 2nd time refused again. I bet if they were able to take half the check they would fucking cash the damn check. Like damn bro, what does your business do again? Wtf?! I really hope this place goes out of business man. I'll keep driving by and the day I see it's not here will bring the biggest smile to my face. Until then, please do not come here and support this lame ass business. read more

If I could give zero stars I would. They cashed a fake check to some criminal saying it was my father in laws and called a random number who claimed they were him. Then were so UNBELIEVABLY rude to us. They need to be shut down by the government. read more

came in on 3/7/25, an reyna helped me out. she was so great with her customer service skills and so polite. thank you for being a leader at what u do best. read more

My first time in the store and I received great customer service from Jairo. He was very friendly, patient and helpful. I would definitely recommend him and Ace Cash Express for easy bill payments and excellent customer service. Thanks Jairo. read more

Kesha at the the Martin Luther King Jr Drive location in Winston Salem was Amazing. She is always enthusiastic, knowledgeable and celebrates me as a customer. She even makes complimentary calls to remind me to come back in if she has not seen me in a while. A company, and Associate that truly appreciates you is rare. Kudos to Kesha and Congratulations to Ace for landing an ace like Mrs. Kesha! read more

The employee at store on Anaheim Ave., Wilmington,Ca.on June 26,2024 was very friendly and helpful. I appreciate her courtesy & professionalism!! read more

The staff is polite and courteous. Lately I been helped by Angel he's polite and helpful. I usually go on Friday afternoon the working staff is friendly. The place is clean. It doesn't take much to pay a loan. Keep up the great work. read more

Great fast service in Los Angeles. Lady very helpful in processing my transaction. Will be certainly coming in more often in the future.

This place is a joke. Made me wait 30 min and called my boss to tell me at the end that they cant cash my check. Then why have me wait all that time and call my boss? Does not make sense. All those 5 star reviews are their friends. They will make u fill up something before they let u know if they can cash ur check. I believe there is something fishy going on since they collect your info. BEWARE!! read more

Great customer service they were kind and helpful I would recommend there services. Nice establishment.

Tisha was Very Professional & helpful with paying my Rent! Thank you for the Positive Attitude hard to find that now days :)

Don't go to this place!! If they make a mistake they will make you feel like it is your fault and they will call you to fix there mistakes!!! read more

Thank you Kelly. She was fast and efficient. Helped me with my first ever payday loan.

If I could give them zero I would. I have done banking with the location on Slauson and Western for years. And, I have never had an experience like I had today. The cashiers working this afternoon had more attitude then care for their processes or the customer. I was given attitude, over talked, and my money was short changed. When I asked the you lady to recount, she acted as if I was committing a crime. She rushed through the count and I still contest my money was short. She refused to assist me any further than she did. I left saying my money is not what I requested to withdraw. She was too busy calling someone else up and ignoring me to care. I took my money to B of A to make a deposit and their count also showed I was short. I called the store and was placed on hold for 5 mins. I called back and was sent to a fax machine. I waited 10 mins to call back. The person who answered the phone did the greeting and asked for my name. She would not give me hers. I explained why I was calling and was told they can't do anything because their busy. I stated I was on my way and asked could the drawer be audited. The call was disconnected. I arrived there and the cashier looks scared and wouldn't make eye contact with me. I waited in line and went to another window and ask for the manager. I was told she left for the day and I'm out of luck. So, I said she has to count her draw to close, I'll wait. After sitting for an hour I asked do I really have to wait til closing for an audit. The young lady went off on me. But, got up and hand counted the draw. My count was different from hers. She slammed her count on the counter and walked away without saying anything. Leaving me to try and read her numbers. Which showed the young lady was over, but, not the exact amount I was out of. I asked what's next? I was told nothing and given blank stares. I left feeling taken advantage of and belittled. I will end a 12 year financial relationship with them tomorrow. Also, it is horrible when prejudgement and rudeness is the standard for customer service. read more

Back when I used to get my paycheck 3 days before the date on the check, I used to come here and get it cashed. It's been a while since I've been here but recently I came by with the wife as she was getting her check cashed. This recent visit just reminded me of the problems this place has now and has had in the past...some of which are caused by those who work there and other issues have to deal with those who come here. First of all I can't really say anything bad about the service I've gotten here. Pretty much every employee who has helped me has done a decent job providing thorough and friendly services. Sonia, who works during the day always was friendly...remembered my face and would strike up conversation when being helped. What kills the rating for this place is the fact that every time I come here, there are only 1 or 2 windows open...even when there are a total of 4 service windows (and 1 window to the side, maybe for handicapped people?). Why have 4 windows and NEVER have all of them open, especially when you have a line of 8-10 people nearly forming out the door? I know the economy isn't so great that there isn't a shortage of willing workers who would gladly work here...so why the hell can't you have another 2 people to work the other 2 windows? And what bugs me more than anything is when there's a third worker on the phone or doing something other than helping people...management should seriously step up and hire more help to meet the demand. The other issue is with the people who come here. And there's nothing you can do to change that. It would be nice if people would get their "ducks in a row" before stepping up to the window... It's like, "No lady, I can't give you a loan for your boyfriend who is lazy enough to get his ass out of the car to come in and give me his info." But yeah...no bueno. read more

Jose was a very nice gentleman who helped me out here. I went to two other cash checking places for the same check both times both the places had issues. Not here they did not make it complicated . I was in and out in five minutes and it was my first time there. Thank you jose. read more

Very friendly staff. The wait period isn't so long. I always get a warm welcoming once I enter.

Worst horrible place I've ever been in my life. I literally just waited about an hour for simple money order two tellers open with no sense of urgency whatsoever. Do yourself a favor spare yourself the ghetto clientele the long line for one thing and Workers that just don't give a F read more

Very disrespectful of the clientele!! Not in actual treatment but in terms of waiting lines. One teller working and I was cool with it until I noticed other employees coming from the back!!! If there is a line, address the line!!! Just my opinion and maybe this can be expected at a check cashing place? Next time I need to use Western Union to transfer money, it definitely won't be here!!! read more

It is what it is. If you have a bank account you should never go here unless your strapped for cash and need a payday loan. And even in that case, make sure to not get caught up in the cycle. Its expensive. I give them 5 stars cause for what it is, they do it well. If you don't like the fee's then don't go. It's as simple as that. If I had to deal with everything these employee's have to deal with, I wouldn't be a pleasant person. That's for sure. read more

Ace Cash Express has a web site, but they do not say what they charge to cash a check. A Google search reveals a Yahoo page that says it's 6%, but that's wrong. It's 10% plus .99 cents. read more

Worse place ever , horribly customer service , rude , and apparently aren't their to help costumers. No stars if possible

One star is more than this check cashing facility deserves. I've gone here about 5 times for payday loans, ive always paid on time and never minded the substantial 9 business days required to reloan after your check goes to the bank. In fact, the workers at this store are so money hungry for you to reloan that they would not send the loan in, they kept calling me and calling me asking me if I was going in. I finally had to be borderline rude to the teller and told her to please just let the check go through. It finally did nine days after my set due date. Fast forward to today, I had some unforeseen circumstances and did not have enough to pay so I called the store to get an extension. The phone was answered by a lady with a thick accent and I was told I couldn't get more than 3 days. I brought up the fact that they held it for nine days last time and without skipping a beat she said that was the old system. OK lady. I called corporate and was unable to get anywhere. Terrible business. I was able to borrow some money and my loan will be paid off. Never again will I do business here again. Terrible, terrible customer service. read more

tisha has been a very good help to me in regards to getting my check cleared ! Thanks so much

George and Sonia - complete and utter liars. They 100% lied to me about rates and fees they charged, and kept trying to lie as I asked about the specific charges. They then played dumb when I proved I knew they were blatantly lying to me. Offered a "discount" to make me go away. If there werent people waiting behind me, I would have continued to expose them. Absolute disgusting customer serive and business ethic. Luckily I only needed them once, but I urge everyone to stay away from these degenerates. read more

I agree with everyone. One of the lady workers who I didn't get her name also tried to rip me off with fees and tried to offer me discounts when I refused their service. The service was very slow and they seem to be discriminating but I could be assuming on that one. Be very careful of this place. Avoid it if you can. They're many establishments like this so you don't need to be given bad customer service. The joy of no monopoly. read more

First of all it cost almost 30$ to cash a check I enrolled in direct deposit and I was told that once it goes through I will get free bank atm withdrawals that is not true you have to go inside any bank for free. I have yet to see if that's true. I was told I would get a new card with my name on it and I got to chose a design. One the design isn't the one I chose and the card is a different number and I was told I'd have to. Hangs the direct deposit again???? I waited 2 pay periods for this one why would I change it again. I was told the info would all be the same. It's supposed to get your checks to you 2 days sooner first time it went through on thirs and this time it's not. They say it's my employer yea right. Checks are the same every other week. I was never told every transaction cost money. Now not only do I have no bank atm to withdrawal from for free but now I have to pay to even use the damn card. Oh yea and let's not forget I can't even call for the balance because they charge 50 cents each time. Crazy how they are allowed to screw people over like this. When I signed up for the card I picked the color, added text alerts, and none of that happened either. Not happy at all. Thanks for the time. Hope this helps the next person read more

This review has nothing to do with this particular location but more towards the online and phone customer service. I took out an installment loan about 2 weeks ago, the first installment payment isn't even due yet. I called to payoff the loan using my bank account, they said that they could not take my payment on a Saturday using ACH method. Then my husband went to a store to payoff the loan because customer service said we could pay it in person. In the store they told him that because it was an installment loan he couldn't pay the loan in full, he could pay a portion today then the remaining balance on Monday online. I have never had such a hard time paying off a loan. read more

DO NOT get a pay day loan from Ace. They make you write a post dated check. And then if you can't pay back the loan . . . They use that post dated check to file criminal charges against you... Saying that you intentionally defrauded a financial institution. They are currently threatening to file criminal charges against me and threatening to have me arrested and thrown in jail...over a debt I can't pay. Debtors prison is supposed to be illegal in this country. But these guys have found a way around it! Be careful and never write a post-dated check! read more

Nine people in line, three employees behind the counter, and ONE window open. The line is all the way to the door and growing by the minute. read more

The customer service team is a joke. Dont even try to get a complaint heard. "Nia" with customer service will just blindly transfer you over. She wont explain why she is. And she will also over talk you because apparently she knows why you are calling. And then also the "team manager" Tara will placate like she is doing her job and she isnt. Its pretty sad. And also dont allow the reps in the store to give you a flare card. One actually used info already in the system to change my DD! That was the most unprofessional situation I have ever been in. Maybe if I posted my issues on the review site, I will be heard.... I will be paying my loan off and finding another service. read more

Alvaro is an ASSHOLE . . what else can I say. We've been going to this place for a really long time and today He refused to cash a check that HE hadn't seen before. He couldn't give me an answer as to why he wouldn't cash it and dismissed us without a word. We go there every 2 weeks; he knows who we are, I guarantee you we won't be going there again. enl read more

I have gone here to get a title loan so far the experience is pretty awful what I learned so far is that they are not the ones that give you the loan it's actually loanmart the people at loanmart are unprofessional and the idiot name George who works for Ace has a bad attitude ! I hear check n go is better .. read more

Wretched service. Laziest workers without the faintest clue how to do their jobs. Got everything I needed taken care of 10 mins. later at a KMart with less hassle and FAR less wait. Lesson learned. read more