Is there any way I can give this place a half a star? Honestly, the staff is not only rude and dishonest, but they seriously need to get trained on customer service. I called a few days before my loan was due to notify that I was most likely not gonna be able to come in to make my payment. I asked the girl on the phone if they could please deposit the funds directly out of my account, and the girl answers me with attitude and responds by saying, "no you need to come in to make your payment." Once again I make it very clear I can't make it in and she responds, "you can't pay it over the phone?!" And I'm like no, why can't you withdraw it from my account? Other loan places do it." Seeing she was no help, I asked for a days extension. The next day, I spoke with a male rep on the phone and I'm no where near the area so I know I won't be able to make it in to the branch before closing. I called to ask if I could come in the next day to pay it in person and his response was, "absolutely not. You need to come in today or else we will withdraw the funds from your account and if you don't have the funds you will get sent to collections." Uhm ok, so then why did the last rep tell me that this action was not an option?! He responds by defending her in saying, "that's because that's our last resort." FIRST OF ALL, IDC that it's your last resort! If your customer is asking for this as an option why is it being withheld from me and why am I being treated like I'm not gonna pay the damn money back?! This is probably the longest review I've ever written, but I'm just so irritated by them. NEVER AGAIN, I'll be taking my business elsewhere. read more
