Been coming here for a couple years now. I usually come here to send money to Mexico when my…read moreparents go! Unfortunately my parents traveled to Mexico due to a family emergency during covid and they needed me to send money so I came today and my service was top notch as always, I was greeted as soon as I walked in the door to my luck nobody else was there so the process was very fast, since my information was already in the system it made it even faster the young lady also updated my info but I was in n out within 5 minutes!

The girls are very friendly and super helpful. They answered all of our questions and concerns I…read morehad. Good environment overall.

Very good customer service.Quick and easy .Went to get a pay day loan and was happy that I got it…read more from here.

The two female inside on Thursday 10/17 were unfriendly and not Courteous. If their job is too hard…read morefor them to handle just find one that requires makeup using and being in front of a mirror. They were sitting down touching their makeup in the working hours. Could you do it somewhere where customers don't see that

Very difficult to reach after they texted me that the card to my account was no longer available…read morebut gave no reason.

Customer service in the bank is great and the employees are very kind. However, their app and their…read moreonline banking is stuck in the 1970s ...transferring money to them from one account to another can take 5 to 6 days and there's no Zelle - they've known about this for many years, but have done nothing to upgrade.

Money hungry Selena was very rude. Even after the fact catching her miscounting my money and tried…read morepocketing $100 that is owed to me. Good thing and luckily her coworker was there to help finish this transaction and was able to give me every penny, and had a better attitude, that Selena clearly don't have. People should look out for Selena. Corporate should look into to their employees better.

Great customer service Maria thank you so much! With my loan and helping me everything I come in.read more

At 737 rio rancho rd in Pomona, I was early to the first appointment i had with Elizabeth I waited…read moreabout an hour until Elizabeth was done with the person she took in. My second appointment I came 4 minutes earlier but she was with another person, and I waited 40 minutes for elizabeth to finish talking with the other person. They were just conversating. Don't make your appointment with Elizabeth she takes forever it's a waste of time and day. She doesn't have a deadline for the previous person there's no urgency or anything if u have a appointment

Amazing staff was able to set my sons disability account when US bank could not because they had…read morebarely any knowledge how to and were uncomfortable doing so. Highly recommended!

I came to this Bank of America (BofA) in Chino with my Mom on a Saturday afternoon. First time…read morehere. I was amazed by its huge sitting/lounging area with some offices along the walls. Funny, they only have 3 teller stations for such a big bank. My Mom and I were turning our heads. Picture it! We waited for pratically 40 minutes in line just to cash a check. There were about 10 people in front of us. Unbelievable! I was patient to wait, but my Mom was not very happy. She said we could have driven to another BofA out in San Gabriel within the wait time. I have to say, she was right. Anyway, when it was our turn, we walked up to the teller. The lady behind the window was pleasant. She quickly handled our transaction. We got our cash and we were on our merry way. Unfortunately, I had to hear it in the car LOL. It's all good. We probably won't be back to this BofA in the future unless it's really necessary or there's no wait time.

This place is a nightmare, doesn't matter what day of the week . The line is long and it's always…read moreone or two tellers . I'm surprised they still have customers. BOA doesn't care about customers.

Great bank Only had…read moreone issue here once when the money wasn't counted right in the atm that was outside I've heard that someone's card got stuck inside one I say just go inside But everyone here is super nice Parking lot can be a headache at busy hours Be back soon !

This branch is complete garbage, went in to do a simple wire transfer and the banker tried to talk…read moreme into setting up a meeting with a finance advisor...those are two completely different tasks... the level of incompetence the people who work here is just unbelievable

A bank should provide reliable access to basic services, especially for customers who bank here…read more This has become a recurring issue, not a one-time inconvenience. The drive-thru ATM is almost always blocked off with a cone or the ATM is out of service, and the after-hours card-access doors frequently don't work either. It's frustrating to drive to your bank only to find that you can't use the ATM or even get inside. At this point, corporate needs to get involved. This branch needs better maintenance and accountability. Customers deserve a branch that is consistently accessible and operational.

I use this Chase location because it's the closest one to me, but the ATMs are frequently out of…read moreservice or malfunctioning. Most recently, the ATM took my cash deposit, then crashed before showing the amount or crediting my account. I had to call customer service, file a claim, and spend over 30 minutes on the phone trying to resolve the issue. This is extremely inconvenient, especially when customers trust these machines with their money. Management needs to do a much better job maintaining these ATMs so this doesn't keep happening.