Would give less than one star I would. They were rude. Lied about what I was told. And told me it…read morewould take 1-2 hrs and took 4 days for a call back. Word of advise rather than cutting customers off and try to accuse them of something try listening first.

Cashco helped me get my loan in less than an hour so that I could get back on the road and make…read moremoney delivering. Definitely the best and quickest experience and they treat you like a friend! Thanks Cashco Portland!

Setting up a business account with Tiana Bravo was the easiest experience I've ever had…read more Considering the amount we were starting with, I expected fees, but there were none. I anticipated a low or nonexistent interest rate, yet it turned out to be quite competitive. There were no complicated processes to navigate, either. Additionally, Tiana was friendly, customer-focused, and respected my time by having the paperwork ready before I arrived. A small thing that makes a difference. The location on Hawthorne is also very convenient.

It's pretty ironic that when you log into OnPoint's website, they warn you about common scams…read morebecause this bank just pulled something that felt incredibly shady. If you have a credit card with OnPoint, the online portal shows that you owe nothing this month and removes the usual payment button entirely. That immediately raised red flags for me, so I checked my paper statement. Buried in the fine print was this message: "As a valued member, we would like to give you a holiday gift. You may skip this month's payment. You just don't pay it. Finance charges will continue to accrue, however." Taking away the payment button while quietly allowing interest to keep accruing is not a "holiday gift." It's misleading at best. I called customer service to flag this, and instead of acknowledging the issue, the rep defended it. When I asked him to file a complaint with management, he responded in a condescending tone, saying, "Sure, I'll do that just for you." This kind of practice erodes trust. If interest is still accruing, that should be made crystal clear in the online portal, not hidden in fine print on your paper bill while payment options disappear.

After 2 years of banking I think its time to write a review for the excellent service I've…read moreexperienced. Everyone here works together to create an efficient experience. Although I can't remember every person I've interacted with I have worked with several individuals multiple times and remember: Stephen, Alicia, Johnny and Dauda. They always have plenty of tellers and bankers available to help. Parking out back is easy.

This place's hours are so confusing. It's always closed when I come. Never trying this branch again.read more

I felt compelled to write this 5 star review after my recent few experiences at Chase, even though…read moreI am not a current customer. I used to keep all my money at Chase, and actually closed my accounts earlier this year to go to Ally because they offer interest on your checking and savings that is much better than Chase's rates. That said, the big pro of Chase of Ally is that there are physical branches you can use. My reasoning for closing was entirely outside of the local branch which had always been friendly and helpful (and they are dog friendly, complete with treats!). I needed to access information from my closed accounts and had to visit the Hawthorne branch twice, and called it once. All three times I had 5-star experiences, which would have been great as a customer, but to receive this same treatment as a former customer was an absolute WOW moment. Their tellers are proactive, competent, and kind. They never made me feel bad for leaving chase and were able to thoroughly help me each time. If I were to ever return to an in-person bank again, I would consider Chase, because of this stellar service.

If you are even thinking of doing business with this bank, let alone this branch, then think again…read more If you like seeing fellow customers cry while they're being mistreated, making appointments and showing up to find out they aren't going to make it again, or being gaslighted by finance bros who don't like the "tone of voice" you use when you tell them that you would like your time respected, then be my guest and do business with this train wreck of an organization. Recently I have had to deal with the Social Security Administration and Medicare, and they have both been delightful. If you think that toxic bureaucracies are the sole affliction of large state and federal organizations, then I offer as exhibit A the splendid counterexample of Chase Bank which is clearly run for the convenience of its bureaucrats at the expense of its customers. They will of course apologize when they abuse you, but they don't mean it, and they clearly don't care about anything but themselves. You are forewarned. Visit this bank at your own risk, and should you escape without abuse once, don't count on it happening twice.

I normally would never write a review for a bank but this Rivermark location definitely deserves…read morefive stars. I have such a hard time understanding the banking world but Whitny has been so incredibly kind and patient with explaining everything to me to ensure I am fully comprehending. Cannot recommend this branch and Whitny enough. Turns out banking doesn't have to scary after all. Thank you Whitny!!!!!!

Advantis was so much better. Created a business account and told the employee to place my business…read morename on the debit card. It came without the business name on the card. When I realized this I was told to come back sometime to get a new one. A few months ago I came in to make a large withdrawal from my personal account. I was very specific about having it be taken out of my personal account. They took it out of the joint account I share with my wife for mortgage payments. Guess how successful our mortgage payment would have been had I not found the error and called the lender directly to pay over the phone? What a joke this place is.

I always have trusted US Bank. Their customer service is excellent, unusually the wait is not long…read more I have been with them since 1986 when I wasn't college. I've never had any issues with them except when I got some $100 bills in preparation to go to Turkey. I found out in Turkey that one of the bills was counterfeit.

Convenient location, drive through service, ATM, and lobby service as well. Have always had great…read moreservice and have been able to take care of my business when in the SE Hawthorne part of town.

Unfriendlist Staff Manager ( anglo saxon woman) & Unhelpfull assistant Manager same race & popr…read moreattitude in customer seevice. The staff speaks to clients as though there idiots.Disrespectful, rude, poor ambiance they are unable to do math.Not good for a bank.Use 2 B Umpqua. Go elsewhere! Run don't walk. Phone number disconnected, unable to make appointments. Free limited candy like Wells Fargo Is there less then one star?

This is the branch closest to my work, but I try to avoid this branch as they don't seem to like…read morethe customers very much. Other branches are friendlier.

The responses are blanket responses, copied and pasted to everyone's reviews. Very bland and full…read moreof b.s. It is horrible Credit Union that will take your money every chance they get.

After CCCU took over Providence Credit Union banking has been a total PITA. No convenient…read morelocations, lengthy contact wait times, then after giving me to short a time to transfer my Providence credit card to CCCU they denied my automated bill pay charges, then after my telling them to close my CCCU credit card account they didn't, after which my bill pay accounts then mistakenly charged my CCCU card (after I had updated them to another card) and CCCU accepted those charges. And here I am a month after telling them to close my credit card account it's still open. Jeez, time to vote with my dollars,

We've been with United Finance for over a year and just did a refinance with them. Everyone is so…read morenice and helpful, especially Lorenzo and Joe. I highly recommend working with them!

This is my 2nd time dealing with United Fiance, and if it's my 2nd time, you must know I was happy…read morewith my first experience. At one time I was a VERY irresponsible adult who didn't pay my bills and made VERY bad choices in life. Needless to say, it didn't take me long to trash my credit. Once I woke up and realized I needed to grow up, Samuel and his crew helped me get my life and credit back on track. Not only did they help me bring my credit score back up to a semi-respectable level, but they also put me in a nice car that I was actually not embarrassed to be seen driving. 2 years later, they were able to help me once again. I am VERY pleased with the timely service, and the way I was treated from start to finish with both of my loans. Samuel, Thank you and your staff for the service you provide me. Very much appreciated.

very helpful and knowledgeable. Good hours. I wish we could call and speak with a live person…read more That's the worst

If you lose your card on a weekend, there is nothing you can do but go online and hope the shut off…read morebutton works, there's no way to get confirmation. I lost my card yesterday and while I was able to use the app to shut it off, when I called there was an endless phone tree and when I was able to get in touch with someone, they were basically a live answering machine, that is when I got one that would talk to me. The first one told me they werent able to talk about accounts online (wtf?) And the second hung up on me, literally said to someone in the room "I'm just going to hang up" then *click*. When I got ahold of someone, they had no ability to do anything to help. Literally nothing, and were obviously just following a call center algorithm... I could hear them whispering the prompts to themselves as they read them. I get that they are a local credit union, but they should have 24 hour support for theft, its one of the most important concerns customers have. Advantis didnt have a problem with customer support on a weekend. I cant gaurantee my card has been shut off, I cant report charges, I cant order a new card.... nothing. And its a holiday weekend so Ill be unable to access my money (I cant get gas, buy groceries, pay for parking... nothing) for three days. So my holiday plans are out the window and Ive had to get clever feeding my cats. This is wrong on so many levels. If you cant provide theft and fraud support outside of business hours, you should let your customers know. If I had known I wouldnt have started banking with them. There are other credit unions that provide fraud and theft protection with 24/7 support, Id go with one of them if I were you. I hear OnPoint is really good. Ill be opening an account with them when I can access my money.