I was referred by my friend to ace dental for a broken tooth. they were able to get me in the same day. upon my arrival i was greeted with smiles and from the front staff. the girls up front were so helpful and explained everything before my appointment. I was taken back for x rays and evaluation with the doctor and was explained everything by the treatment guy MARK, who was super sweet and funny, and understanding. He explained the procedures and answered all my silly questions. everyone made me feel like i was a patient that has been coming for years. great team and def recommend them they made me feel like Family read more

Here is my lengthy and long overdue review. I want to preface this by saying I rarely write negative reviews, as I understand that these things can impact someone's business, and sometimes a company is just having a bad day or a client is just being a real pain. With that in mind, I had such a stressful experience here and feel the need to share on the off chance it helps others. I first time came to this dentist after moving to LB from Van Nuys, where I'd been going to the same dentist for over a decade. I started grad school down here and was without insurance for the first time in many years. I'm pretty meticulous about my dental hygiene and have spent a chunk of change fixing my teeth after growing up in poverty. I was also being especially careful because of my lack of insurance. I got a coupon for a cheap cleaning on Groupon for this dental office. The reviews were up and down, but given my history and the fact that all I needed was a basic cleaning, I figured it would be fine. I went, used the coupon, had a slightly longer wait than usual, but otherwise the experience was uneventful, and they told me I could use the coupon again. I scheduled my next appointment for 6 months and carried on. It was my second appointment where things went wrong. This time, when I came in, I was told one of the hygienists was out sick and so they were understaffed and moving a little slowly. Fine, no biggie. I waited for a bit and then the front desk worker took me into the back. He showed me to a chair and said they'd be with me shortly. The chair was broken, so I had to lay back in it. Again, no biggie. I looked at my phone for a while. Twenty minutes passed, thirty, forty. He came back and said again they'd be with me shortly, apologizing for the delays. I waited over an hour, in a broken chair. Finally, it was time for my cleaning. They took me to a new space with a working chair and did the cleaning. It didn't take long. Then the dentist came in to review my charts. This is when I was informed I had a "broken crown" and was told they could begin the repairs that day and could cut me a "deal" for under $900, if I signed the paperwork then. He also said I might want to consider braces down the line, which he claimed they could also finance me for. After being there for almost two hours just for a cleaning, I was feeling overwhelmed and told him I wasn't financially prepared for any of that. He said, with their financing, that the monthly payments for the crown might be as low as $50. He emphasized that waiting could be problematic and that my dental health was important. I again explained that I needed more time to consider everything and get my finances together, reminding him that I was a full-time student and this was a chunk of change for me. I paid for the cleaning and left, feeling incredibly stressed and anxious. After saving up and worrying for months, I scheduled an appointment at a new dental office. Yesterday, I had the appointment and was informed that I have excellent teeth, no cavities, very little plaque, and most importantly, NO CRACKED CROWN. He repeated this multiple times, pointing out each tooth on my x-rays and showing me how my crowns are all in perfect condition. The tooth in question has an inlay on it, which he said is completely sealed and in excellent condition. And that is when everything clicked for me: I'd almost been scammed into an unnecessary, expensive, and painful procedure for NO REASON. I have learned my lesson and will never return to this place again. I hope you avoid a similar situation and encourage a second opinion if you come here and they suggest a major procedure. Again, maybe just a bad day, but a day I do not care to repeat. read more

so happy with my new smile! Thank you for such a great experience. I had gone to another dentist and they kept adding costly treatment each visit and it made me seek a new provider. I'm am so glad I did. The staff was super sweet and explained everything to me. They gave me options and I did not feel as if they were trying to sell me anything g like the other office. I would recommend this place, my wife agrees lol ! And thank you Mark, Anna, Sharae, Carolyn and the rest of these superstars! read more

Ace Dental Group - Hallway - General Dentistry Near Me - Long Beach, California

BEST DENTAL IN LB.!Staff and dentist are always super helpful came in for a tooth extraction in and out super fast Second time I'm here .! Best Dental services in Long Beach read more

I'm honestly not sure what I paid for. Normally, a proper cleaning includes both manual scaling and ultrasonic tools--but here, they skipped the machine entirely and just poked around with basic tools. That's it. It felt rushed, incomplete, and frankly lazy. There was zero attention to detail, and I walked out feeling like nothing had actually been cleaned. The clinic may look clean, but the service is extremely disappointing and far from professional. read more

I am someone who hates the dentist and i absolutely loved my experience at this office! Everyone was super friendly and made me feel completely comfortable here! Mark did a really great job at explaining everything to me in detail and how I could get the most out of each visit! I now look forward to going to the dentist because I know I'm in good hands! read more

The staff here at Ace Dental are very friendly and knowledgeable and make sure to explain everything, which really helps for dental chickens like me. Especially Neff, who explains every single detail of what's going on as she works on you, and checks to see if you're ok every step of the way. She is a literal angel. Dr Kim has a very gentle hand and I have entrusted my whole mouth to him during my dental journey. He is soothing and calm and very good at what he does. Even the most painful parts he has a gentle and clever way to make it less stressful and less painful. He is also an angel. The office is cute and comfortable. I only wish I lived closer, my drive is an hour to get there but it's worth it. Thank you Ace Dental! read more

Worst experience of my life. The employee Marc was extremely rude and had a disgusting attitude. The fact that he still works there is beyond me. I have no respect for the owner, as it's clear he keeps him around to pressure customers into getting services. They seem to care more about taking your money than actually providing quality service. Please, for your own sanity, go somewhere else. Zero stars read more

Went in for my checkup and cleaning on my first visit. I had not seen the dentist in a long time and was a bit nervous. From the minute I walked into the office I was greeted by the front office staff, with a smile and hello. And I was assured my appointment will be smooth. I'm not a fan of going to the dentist that's for sure. Waiting room was clean and pleasant with a fish tank and coffee bar. I was taken back for Xrays with the doctors' assistant. She was extremely sweet and gentle. She let me know the doc was going to come in and examine my teeth and Xrays as he did. The doc came in checked me for cavities and the health of my gums. I had a filling that needed to get replaced and needed a cleaning. All was done and got my 6 month appointment. Thank you all at Ace you were awesome. read more

Ace Dental Group - Waiting room - General Dentistry Near Me - Long Beach, California

Mark and Anna are awesome! I spoke with them about financing through HFD and was able to look at options for monthly payments. Every other company declined me but I was approved here!! Highly recommend this dental office and HFD financing. read more

I have never been to a Dental group. I was searching yelp to help me find a reputable dentist.

They double charged me twice. Collected from insurance company and made me pay cash up front before dental work. Refused to refund cash payments after insurance paid the two bills. Fraudsters. read more

I switched over from Western dental and Highly recommend this office, it's clean and well organized! Dr. Del Campo, Sharae and James are great, very professional and delivered great customer service! read more

I was referred to Ace Dental Group in Long Beach to do implants on my two front teeth. Dr. Fahkari is the surgeon working on my implants and Dr. Hashimi taking care of my crowns. They're top professionals in my opinion, perhaps the best in their fields since, up to that point, I have met and consulted with numerous surgeons and dentists for my dental issues. Behind these doctors is a great group of technical and management staff, who gave patients excellent support, and very invested in patients' care and their happy smiles. Some individuals worth mentioning include James, who's always patient in very difficult situations, and Marc who made possible financial arrangements that otherwise would have been impossible. It's been a long process getting three implants and four crowns. There's still work to be done, but I have a lot of confidence that I will be a happy patient. read more

I decided to switch my dentist to this office and it did not disappoint! From initial examination, and the work that I started on this week, this place is hands down the best decision I've made! The front office receptionist Sharae and Anna were extremely nice, professional and made me feel welcomed! The doctor and the dental assistant James were very caring, kind and made sure that I was comfortable during the entire exam and treatment! They took very good care of me! Before and after services! read more

Great, caring, honest, sweet and professional people work here ! I enjoy coming here! All my teeth and my families, my friends were fixed here and we had only great experience!!!! If someone has concerns, then you should be not very knowledgeable person in dental direction . Office always answers questions and takes calls during office hours! Doctor Kim is the best dentist I've ever had! Mark and James are the best read more

Ace Dental Group - Doctor Kim making us happy with treating cavities! - General Dentistry Near Me - Long Beach, California

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Okay, I've been going here for so long and continue since I've moved out of the area. The staff is amazing, (they honestly go above and beyond). I've been a difficult case (scared of needles) with lots of work. I can't remember all of the dentist, office manager and staff names. I've had Mef almost everytime *absolutely amazing* but highly recommend the staff! read more

Highly recommend, this location its superb very caring facility they care for the patient needs and comfort james go up and beyond for your needs , thank you Selena and family read more

I've been trying to reach this office every day for over a week to schedule a simple cleaning since they're my assigned dentist but I haven't been able to get ahold of anyone and haven't received a call back. Given this level of disorganization, unresponsiveness, and unprofessionalism, I would not feel comfortable trusting them with any dental care. Definitely would NOT recommend. read more

My husband and I were assigned to this dental office by our insurance, and after talking to Sharae on the phone and checking out their reviews, we were pleased. When we visited on Friday, however, our experience was less than satisfactory. James and Sharae were wonderful by the way, so this review isn't about them. The second star is for James and Sharae actually, because they were stars! After filling out paperwork, we waited a while until we were invited back to receive services. Wait times are obviously expected, but we waited half an hour until we were given x-rays and then waited another 20 minutes after that to be seen by the hygienist, who only popped in to let us know the dentist would be there shortly. After another 10 minutes of waiting, the dentist came in (idk his name because he didn't give it, but he was an older man). The dentist checked our x-rays and looked inside our mouths, decided we needed a deep cleaning, and left. He was there for less than three minutes. We thought we'd be receiving cleanings afterwards, but Marc (a hygienist? An administrative assistant? An office salesperson? We weren't made aware of his job title) came in to tell us that since the dentist said we both needed deep cleanings, we would need to spend $1,000 after insurance to get any service at all. I asked if we could just receive regular cleanings before we went home to discuss the deep cleanings (which neither of us have ever needed, but that's beside the point) but Marc in the Givenchy glasses and Panerai watch told us that would be like "putting a bandage on a wound that needs stitches" and stressed that we both NEEDED deep cleanings and that they didn't want to do a regular cleaning because the office would be "liable" for something (we weren't made to understand what that means). Marc did give us the option to sign a waiver saying we acknowledged we had gum disease (news to me!) but we were so overwhelmed and disappointed by that point that we decided to decline any services and leave. Needless to say, we will be finding a new dentist's office that offers basic cleanings, as we expected to have received when we visited Ace Dental, not a shakedown for money we don't have (and we plainly told Marc that we didn't have). Husband here! I'm adding my bit. We are both ~30 with no cavities and no wisdom teeth. Do not come here unless you want to spend money on top of basic insurance. I was kept separate from my wife when being told the financial news by Marc -- we first spoke together about "the offer" after making it outside. Plainly put, we did not get basic service and we had to uncomfortably excuse ourselves from a weird dynamic where only our money is on the line. As a note, I feel as though Marc was more interested in finding out where my accent is from than my dental health (my accent is from England by the way, same as me! Seems irrelevant though -- I speak the language and I am not at the dentist to entertain you). Thanks and have a nice one! read more

Best environment, best staff, and very professional and their prices can not be beat!

Beautiful office, super nice staff and they worked with my financial and made it happen. Thanks

I tend to get very nervous when it comes to dental appointments. The environment was very calm and no one seemed to be in a rush to get you out. X-Rays are done in the same room you are put in. Which was pretty cool. The staff and Dentist Narmina Rasulova are very patient. She does inform you throughly on what needs to get done on your teeth. Everyone was inviting once you come into the office. read more

I highly recommend Dr. Fakheri he is very knowledgeable and informative with the procedures. He has a gentle touch and a compassionate demeanor I truly wish I could give him 10 Stars!!! read more

Terrible first impression, I will NOT be returning here! I was so disappointed for not even being able to get a cleaning, let alone cavities filled, or crowns replaced. I was not about to let them touch my mouth any further! I ONLY let them do my xrays, because they could barely even do that. The xray tech was completely inexperienced and literally kept repeating, "ugh, I don't know," which was obvious since she kept whining as she struggled to take the xrays the whole time. Another person kept having to step in to assist and ended up finishing the xrays for her, but thanks to him because he saved me from further unnecessary xray exposure! The dentist seemed knowledgeable and experienced once she finally saw me, but when she asked the xray tech to take photos of certain teeth: she struggled with the device, ended up taking photos of the wrong teeth, and then admitted she took photos of the wrong teeth after the dentist called her out on it. So the same person who helped with the xrays had to step in, again, and take the teeth photos. I was so embarrassed for her! Then there was the unprofessional front desk staff who kept gossiping and laughing the whole time, which I could very clearly hear since there are no doors to each "patient room." This was the most unprofessional dental experience I've ever had, and I've had a lot of work done over my lifetime. I was desperately waiting to leave as soon as I got the quote, and gave them a BS reason as to why I could not proceed with even a cleaning that same day. I do not recommend this place whatsoever. read more

Just came and they were really fast and nice ! And they helped a lot even tho they don't have laughing gas it's fine there amazing and really modern read more