We need more of these stores on the east coast. Great selection for industrial equipment…read more Knowledgeable staff

This place is not at the top of my favorite holiday shopping spots. I ordered an ice shack heater…read moreon black friday. I didn't pick it up with in 3 days and they sold mine out from under me. No warning, just the initial purchase email stated that it had to be picked up, no additional emails that you have so many days left. Fortunately they had several in stock and honored my price. But I gave you a credit card and expected to have what I paid fortunately. they hadn't actually charged the card, I guess that's where they can get away with giving someone else's stuff away.

I've been in plenty of Bomgaars and this one is big!! They have almost anything you'd need to…read morecomplete a honey do list you might have going. Plus all kinds of farm stuff. Need to corral those piglets, they have the fencing you'll need. Grimes has been needing this for a long time. A place closer then Home Depot for those little things you need on a Sunday afternoon and really don't want to drive anywhere.

From the owner: Bomgaars is a family-owned and operated retail establishment that serves the needs of farm, ranch,…read moreand suburban customers. Our comprehensive product offerings encompass a wide range of categories, including farm equipment, agricultural supplies, workwear, footwear, hardware, automotive parts, tools, power equipment, lawn and garden equipment, and much more. Serving customers in Grimes, Iowa

I needed a can of primer today so stopped at True Value Hardware in West Des Moines. Ended up…read moregetting everything that I needed. BONUS! It was pouring down rain and 4 employees + the owner jumped to get an umbrella to walk me to my car! Wow!! They have this kindness in their soul! No one ask, no one hesitated! This is what every business strives to be and have others say. This TRUE VALUE is the real deal!" thanks - Carol

I enjoy shopping at this store. The employees are very nice and friendly. I would hate so much to…read moresee this location close. It's a local store that needs community support

A terrific store, filled with knowledge, great customer service, a superb inventory, and one of the…read moresweetest cats ever! Serving Waukee from the space since the 1870s, this place has equipment rentals, paint, home needs, hardware, tools, and it is uncluttered! Every brand name represented. Located in Waukee's Triangle District, and it is a special visit. Owner Geoff is such a good guy, exudes professionalism and awareness after 30+ years at the store. He has morphed the store into a current venue, handling today's needs. Impressive guy who cares about his customers. But it's Andie the Cat who rules the premises! A cuddly cat who boosts throughout the store, so sweet, and loves to be petted!

I always enjoy shopping here. I love to support local. I was sad today as the cat is usually in…read morethe window and was not in the window. The staff here is sooooo friendly. I am always greeted as I walk in the door. Today, I went for a screw and nut. I needed it for my holder for my bike. The woman working greeted me as I walked in. She took me back to the right area and even picked them out for me. I forgot they had a minimum ($1) to use a credit card. I had no money with me besides my credit card. They offered me to come back and pay, I was afraid i would forget. I shopped instead. I knew I probably needed more items. When I checked out, the woman asked me if I was going to put the phone holder on my bike now. I said yes, so she followed me out with a screw driver. The screw was too short, so she went in and got a bigger one for me. You don't get service like this anymore.

A terrific hard-core store that has a superb inventory, but its staff is what separates them from…read moreordinary places, because they greet you warmly and offer fantastic knowledge and kindness. Grateful for staff member Susan. Who was incredibly helpful as we decided on an outdoor grill. Her awareness, experience, and knowledge of their options was a difference-maker for us, and she was spot-on looking back.

Long story short:Ace was very helpful today…read more I went in to get a copy of a key for my car ignition. Learned alot about cars and programmable keys. I was unable to get what I needed but I had multiple people trying to help and figure out the dilemma. I walked around the store a little while awaiting the verdict on the problem, and found a clean well kept store. I've always enjoyed working with the people at Ace. Go check out this newest location.

Experience inside was good, outside in lumberyard was the absolute worst example of assistance or…read morecustomer service, not due to lack of staff, there were 5-6 riding around or sitting on forklifts but chatting amongst themselves, moving to end of building, totally ignoring and then disappearing when waved down. One did pick up some plastic trash, one did move some trash cans from one end of bldg to the other with their forklift, rest did absolutely nothing! All while driving by or side eye watching an order of over 100 lumber products, many heavy, being loaded by the customer.

Stopped at the Menards in Grimes this morning. We needed a new wrench set, socket set, and can of…read morespray foam. I paid for the tools...total was $70. Ok maybe a bit high for small sets of those two types of tools, but, they are good quality, and I want to be able to depend on them. As always, I parked in a handicap spot just outside their "In" door. I knew I could come back out that same door, as I've done it before, and have seen others do it every time I visit a Menards. There's also a shorter walking distance from the handicap parking space to that door, so given the situation with my lower back, it should all make sense, right? Ooooh but no. NOT to a Menards worker this morning . We went through a check out lane to pay, and since the registers are clear at the other end of the store,...and since I parked at the opposite end, i thought I would "kill two birds with one stone" as it were, and return the courtesy mobility scooter and get it plugged back in, and then also exit through the same door we came in. A nice customer (coming in through the gate instead of the turnstile) held the gate for me so I could get the scooter back through it. I thanked him and drove the scooter back over to where it normally sits. Got it plugged in and started walking out. It was at this point we were approached by a lady with a Menards vest on, hair pulled back in a ponytail, who said "Ladies have you paid? Have you gone through a register with those items? We need you to exit through the registers." We both said yes and that we just came back down to this door from the registers. (Again, remember the registers are at the opposite end of the store.) I was about to add that we had parked just outside the "In" door and she interrupted... She says "Can I see your receipts?" We look at each other. shrug, and say "sure". We presented them. She looked them over carefully. Opened (without asking) the Menards bags, which were STILL being held by my spouse, and rummaged around. We had double-bagged the wrench and socket sets because they're heavy and we didn't want the bag to break. She says "Oh. I see. You double-bagged it?" We said "Yes, because they are heavy." She says "hmm. ok, here's your receipt (hands me mine), and here's your receipt (hands my spouse's receipt over.)" She then says (AS she's turning to walk away) "thank you ladies have a nice day". Neither of us responded. Now, aside from the fact that her attitude was a huge problem and needs to be taken care of by management...She *allowed us* the time to roll through the gate with the mobility scooter, get it plugged in, and start walking to the door, and THEN proceeded to accost us on the assumption that we were in the middle of a $70 heist of a 10 piece Masterforce wrench set and 21 piece socket set. She clearly saw me ON the mobility scooter. But either didn't have the ability to put 2 and 2 together and consider that I'm most likely parked in a close by handicap spot...or she just didn't care. I carry with me a copy of my doctor's letter which I submitted to the DOT as proof that I qualify for the handicap placard. Should I have pulled that out and showed her? Or should I be forced to explain to her that the distance from the "Out" door to my parking spot is greater than from the "In" door I came in through and now needed to exit through?!?! That would be absolutely humiliating. But, it's either that, or be made to feel like a common criminal, all because I needed a shorter walking distance to my car, and also wanted to return the mobility scooter to it's designated place and get it plugged in!! Screw you Grimes Iowa Menards. My back and I will not be back anytime soon. Enjoy the Yelp.

The very BEST "hardware store" I have ever experienced. I've been in the green industry for 48…read moreyears/founded "American Lawn Care" and ran it for 30 years/graduate degree from ISU. Porter Hardware is the most honest, most capable, most reliable "rental" company I've ever experienced. Trust them. I always will.

We took our snow blower to this place to get it.Looked at. When they call, then ask if we would…read morelike, get it fixed or tell us what was going on.Now they're charging us to get it, fix.And even though we have warranty, understandable is not part of the warranty, but at least they could have just called.And let us know if we would like to get facing consult with the customer.They didn't do that. It's very disappointing for small business to do like this to a customer.

I took my mower in for a quick check up and fix. Martin got to it right , he worked me in to his…read morevery busy schedule and fortunately it was a quick fix. I was very pleased with the responsiveness and courtesy and professionalism. Nothing but good things to say about hardware Hank in Ankeny.

Love this store! We all shop online now days. So, if I go to a store, I come back only if the…read moreservice is great. Every single time I stopped at this store, their team helped me to find what I was looking for within a minute. Wow! I never had to wait for an associate to offer help as soon as I walk in. Love it! Keep it up guys! The best customer service in Ankeny!

I was just at the garden center and had the most helpful young boys. They went above and beyond and…read moreI want them to be recognized. It is hard to find good help these days and someday I would love if these boys worked at my company.

ok I rare do a bad one.. but this last experience was one!!…read morerare bad dewalt tool, no receipt, purchased in Carolinas home depot, but I called home depot cooperate they stated any home depot should be able to exchange it as it was less that 4 months old!! store number 2 on my quest for dewalt exchange!! so no exchange at this store!! they too stated they lost dewalt??? heck they had them in the ads!! I was not in the mood to scrap on this.. not worth the energy!! so on to another store in the desmoines area! yea i had called se 14th and they said no problem!!

My favorite hardware store in the Des Moines area. They have an excellent selection of all kinds of…read morethings. They always have what I need. The staff is highly qualified and very helpful. It's an old school hardware store. I very highly recommend

The. Best. People. the antidote for spending too long in the big stores. You can wander or get help…read moreinstantly. If you've YouTubed a project and would benefit from a talk-through or just have an older home and no one else has your fuses/light switch plates/weird hinges, Miller is the place for you. Small, local & awesome.