I was going to buy 3 $1.99 worth cheesecloths. When I went the cart to pay, this was the total that it gave me. Who the eff charges over $200 shipping and handling?! Desperate much? What a way to get customers to become a member. If you're a member, shipping is free for over $50 worth. "Ace Hardware?" Who? Never ever, ever going to that store. I've never heard of it anyways until I was looking for the item I wanted to buy. #Greedy read more

Ace Hardware - What a way to charge customers ‍ - Hardware Stores Near Me - Oak Brook, Illinois

This is Ace's corporate headquarters so this is where you can leave a review about the worst, basically non existent "customer service" these twats have. Sending junk mail to my house. Emailed their "customer service" numerous times. No response. Finally, like I do in these instances, I emailed their upper management. I have all the names. Kenneth Hodder, Beckie Wach, Susan McElroy and the rest of the morons at Ace. Tell them their customer service won't respond. Finally get a response, I tell them I'm getting their junk and I want off their list - I'm still waiting for someone to ask for an address. Nothing. Then I get an email with a survey asking how we did. The link of course goes no where. I email that the link doesn't work. I get an "we have removed your email from our list, I hope our excellent customer survey was okay" response. Mind boggling. They removed my email from their list which wasn't on their list and I never said anything about email. Claiming they removed an email from a list that didn't exist shows they have no intention of doing anything. They literally lied, besides not reading any of my emails. Update: i got a bunch of email responses from their "customer service" where every time they'd say "i have removed your email" and I'd respond with "read my email again, I said nothing about email, it's hard copy junk mail coming to my house via US mail" and they'd respond with "if you just delete the emails, or ignore them, you won't have to worry about" and other resposnes like that. They were doing this on purpose, where they pretend not to read my response and keep responding with the "I have deleted yoru email from our list." There were 7 or 8 of these. I forwarded every single one to upper management and pointed out their customer service is messing with me. Finally I got a response and a call from Michelle Madsen at corporate. I spoke to her on the phone - she apologized profusely and acknowledged that the idiots in "customer service" were in fact messing with me and it's not their policy to behave in this manner. She said each one of those people from the emails was going to be repremended and they were going to have long discussions with them on Ace Hardware policy. I'm not sure what that means but at least these twats won't be doing this to other people. I do appreciate her taking care of this matter. Although Ms. Madsen was the one responsible person at Ace in this matter, remember - their customer service purposely messed with me, rather than do their job and take care of a simple matter. Is this a company you want to do any business with? I posted this on other forums on the internet and apparently Ace is known for stuff like this and is NOT a well run company. So please be careful of any dealings you have with these people. read more

This review should have zero stars. The Ace Hardware online ordering is based on bait-and-switch. They lie about the availability date of an item. Ace's "Check Nearby Stores" page lists availability dates at nearby Ace stores for the item you're interested in purchasing. So, based on that information, I placed an online order Friday evening for an Ace Hardware store that's 25 minutes from my house, instead of the one that's 5 minutes from my house. The online data indicated my item was in stock at the distant store and would be available the next day (Saturday), whereas it would not be available until the following Tuesday at the Ace Hardware store that's only 5 minutes from my house. I needed to finish my project over the week-end, so I opted to drive to the farther store to pick up my order the next day (Saturday). First red flag: Right before I hit the "Place Order" button, the online page said "Available for pickup Sat, Oct 31." After I pressed the order button and submitted payment, I got my confirmation email, and the info in the email said, "Available for Pickup: estimated Saturday, October 31." Estimated?? The next morning (Saturday) came and went with no status update about my order or contact from the store. So I called them at 1:00 pm to inquire. I found out that Ace's computer system, controlled by corporate HQ, is totally screwed up. This store hasn't had my item in stock for 7 years, yet Ace's computer said it did. It was being shipped from some warehouse and would reach the Ace store on Tuesday. Yes. Tuesday. The same day that it would have arrived at the Ace store that's only 5 minutes from my house -- the option I *didn't* choose because I needed the item the next day (Saturday) instead of three days after that. So, this totally screws up my week-end plans, which I made based on the online information. What I have learned from this unhappy experience and additional tales from the store manager is: never ever order online from Ace Hardware. Instead, try calling the stores individually. If they don't have your item, at least they can confirm that before you decide whether you want to order the item and wait for it. As a generalization, I am a fan of the local Ace Hardware stores. They're individually owned and very customer-oriented. Too bad Ace's corporate HQ undermines the good will the individual stores have built with their customers. If Ace were truthful, their confirmation emails would not say "Due to high order volume, shipping and pickup times may be delayed" instead of the more accurate "Due to gross incompetence, even when our order volumes are low, fulfillment of your order will be mishandled and delayed." read more

Ace Hardware - "REVIEW ORDER" pg onine: Available pick-up date = Sat., 10/31. Placed order based on this date. - Hardware Stores Near Me - Oak Brook, Illinois

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Ace is the place with the hapless hardware dolts. Zero stars is too generous a rating for the disservice and disrespect I received from Ace Hardware's cavalcade or contemptible curs . As far as I'm concerned, the entire operation couldn't go bankrupt fast enough to suit me. I purchased an Ace component online that failed to live up to its product specifications due to poor workmanship and inferior materials. The product, manufactured by Ace, is marked with an Ace Satisfaction Guarantee, which apparently, isn't worth the cardboard it's printed on. I called Ace customer service. The Ace agent instructed me to place an order for a replacement product online, using my credit card, and have the replacement item shipped to my local Ace store. I followed the Ace representatives directions to the letter. The Ace agent also instructed me to take the defective cord to my local Ace store. He said as soon as the old cord is returned to the Ace Hardware store, he would credit my credit card for the amount I paid for the replacement item. Once again, I followed the Ace customer service person's specific instructions verbatim. Did I receive a refund? No. Instead, the Ace customer service person bamboozled me into thinking I would. I attempted to speak to a supervisor about this deception, but no Ace customer support agent would connect me to one. Do yourself a favor, folks. Make your life a helluva lot easier by taking all your business to Ace's fine competitors. Unlike the belligerent, duplicitous nincompoops at Ace, these superior business entities treat a customer as a necessity, rather than an adversary. There's an old adage in business. If you don't take care of the customer, somebody else will. Bye-bye Ace. You're a disgrace. read more

I wish I had seen these reviews prior to making an online purchase. When making a purchase online, generally, I get an email confirming the purchase. I have received nothing. In order to get in touch with someone, you have to email them. I have sent about 4 emails. No response. Now I tried calling. I have been on hold for over an hour. This is JUST to get a receipt. Mind you, my card has already been charged, but no receipt no confirmation. Either Ace Hardware has terrible customer service or they have no clue how to handle customer service. And judging from the comments, I'm going to assume this is how they operate. Maybe work with your business and get your ish together. You are terrible and thank you for letting me know how you operate. I will be sure to NEVER purchase anything from you EVER. read more

Very strict and absurd return policy will never purchase a thing from ace again. 10 days over the 30 day policy on grass seeds I had excess of ace brand to boot and they refused. Taking my business back to Home Depot and lowes read more

04/25/2020 SHAME ON YOU ACE HARDWARE. Especially during these times of Covid-19 to use a marketing scheme to draw consumers to your store, advertising products your franchises do not carry is shameful! In your latest advertisement you feature Magnolia Paints. Two of your stores my wife visited DO NOT CARRY Magnolia Paints. Now I am sure somewhere in your advertisement it says that all stores may not carry these products. Well I have news for you. This is not the first time I have experienced what I now call, "Ace is the placed where the help has nothing to sell me!" Since coming to Tucson in 2017 I have done remodeling on two homes we own. I became an Ace rewards member in 2017. Frequently, when going to Ace the stores are out of stock, offering discounts on items of poor quality, and the sales clerks lack the knowledge that the big box stores have. Going to the big box stores I get the same or better quality for half the price. As example, I bought a rechargeable blower at a big box store for one quarter of the cost at Ace. Sadly I had a discount towards a purchase from Ace rewards. It was rather sizable from an Ace purchase I made for driveway coatings (11 five gallon pails of which had to be ordered because Ace was out of stock.) The Stihl blower I wanted to purchase at Ace was not available to use my rewards. Even if I would have been able to use my reward the Stihl blower would have cost me twice what I paid at the big box store! Your sales and marketing advertisements encourage the consumer to buy from Ace. The reasons are: * that you are better priced/quality than the big box stores * people are more knowledgeable * you carry the same brands or better * personal/neighborhood owner/operator JUST NOT TRUE! As Ace is less than a mile from my home I will continue to swing by when my need is urgent. With three big box store less than four miles from me (one is across the street from my local Ace) I am more likely to select one of them first. Regarding the Ace Rewards program I suggest you dissolve it as the value just lessons the bullet points above. read more

Avoid all online orders if you are shipping to a location that is not your billing address! You will never be notified if (read: when) your order is cancelled for a reason that cannot be explained. read more

The online service is beyond bad. I ordered an item online because it was listed as "in stock." They would send it to my local store, where would I pick it up. Now remember, this item was supposedly in stock. This means supposedly they have it on hand. But it took them one full week just to ship it. Really? Then It will take a few days to reach my local store. Then I will have to go get it. It's been over a week since I ordered, and I still don't have the item, so I can't do the project I need to do. I could have gotten something at another store. I think they run the online buying just to keep you from going elsewhere. But next time, that is exactly what I intend to do. read more