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    Williams-Sonoma

    3.4 (44 reviews)
    Closed 10:00 am - 8:00 pm

    Williams-Sonoma Photos

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    Katie Y.

    I've been coming here for some time and I really like this store. They have a huge selection of just about anything you could need for your kitchen or dinning area and it's all very well organized. Additionally, they have a good number of sales people around to help you out. I've gotten place matts, glasses and cooking utensils from them and have been very happy with every purchase. Today I needed help with a few things for Thanksgiving. The sales girl who helped us, Micki, was great. She was not only friendly and helpful but very knowledgeable about what was needed and what would or wouldn't work. She even ended up saving us some money with her recommendations. I think the prices are well worth the quality and helpful service. I recommend them.

    Crepes! Yum!

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    5 months ago

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    1 month ago

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    5 months ago

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    1 year ago

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    1 year ago

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    3 years ago

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    11 months ago

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    1 year ago

    Store staff are very helpful. If you like service and quality products, this is the place to visit.

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    7 years ago

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    7 years ago

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    7 years ago

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    4 years ago

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    11 years ago

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    16 years ago

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    10 years ago

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    18 years ago

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    6 years ago

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    8 years ago

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    12 years ago

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    16 years ago

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    11 years ago

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    13 years ago

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    19 years ago

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    5 years ago

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    13 years ago

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    16 years ago

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    5 years ago

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    16 years ago

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    17 years ago

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    8 years ago

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    9 years ago

    great staff. Very knowledgeable about all there products. Walked out very pleased with all my choices. Will be back!

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    9 years ago

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    8 years ago

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    13 years ago

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    15 years ago

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    19 years ago

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    11 years ago

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    18 years ago

    Ugh, mediocre service.. nice size store.. hard to find.

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    Page 1 of 2

    Ask the Community - Williams-Sonoma

    What is the return policy for the purchase at a store?

    From my personal experience they have the most unprofessional customer service, wouldn't take anything back. Especially the Oak Brook location. If you can shop in another location you will be better off.

    Don’t See Your Question? Ask Away!

    Review Highlights - Williams-Sonoma

    For me, Williams-Sonoma is the missing shoe that fits the stereotypical SUV driving suburban soccer mom.

    Mentioned in 5 reviews

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    Crate & Barrel - Bowls are perfect! Associates NOT friendly at all, just looked at me and walked away, till I flagged someone to help me, unbelievable!

    Crate & Barrel

    3.3(60 reviews)
    0.1 mi
    $$

    Beautiful Crate and Barrel location at Oakbrook Center. They even have a restaurant -- The Table…read more We recently placed an order at C&B so we weren't really here to buy -- just browsing at the coffee tables. Then we went out in the balcony and sat on the outdoor furniture. It was a lovely end of summer Saturday afternoon and it was so nice to be outside.

    First, let me start my review by saying that I have been a happy Crate and Barrel customer for many…read moreyears, going back to their original store on Wells Street in Chicago (yes....I am really that old). Their stores have always offered great design and quality at an affordable price, and I've I've always had great customer service. The issue I am having with Crate and Barrel now is a glitchy transition to Imprint that handles their branded credit card. I first received a digital virtual card and then received the physical credit card. The problem I've been experiencing is syncing the account to access my rewards. I tried to place an online order in early January and saw that I had rewards dollars available but they never appeared on the checkout page. I was logged into both my C&B account and my Imprint account but all I saw was this message: Redeem Reward Dollars Not seeing expected Reward Dollars? Sign into the account associated with your Crate & Barrel Visa Signature® Card. I finally called customer service and I was on a phone call with an agent for close to an hour while he worked to help me. He had to escalate the call to another person who was finally able to resolve the problem. While I was able to redeem my rewards for that purchase, I now see the same thing happening. My Imprint account shows rewards dollars available but my Crate and Barrel account shows nothing. I've read several other negative reviews from customers having similar issues since Imprint took over their credit card. I want to remain a loyal and happy customer but it should not be this difficult to make a purchase.

    Photos
    Crate & Barrel - View from the balcony

    View from the balcony

    Crate & Barrel
    Crate & Barrel - The marble in this coffee table is level on the end, but elevated in the middle;  is that considered high-quality? I don't think so...

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    The marble in this coffee table is level on the end, but elevated in the middle; is that considered high-quality? I don't think so...

    Mitchell Gold + Bob Williams

    Mitchell Gold + Bob Williams

    2.2(15 reviews)
    0.1 mi

    SO despite reading all of the horrible reviews, I went ahead and bought their sofa. The couch was…read moreour favorite after testing out over 15 couches. We received it after 3 months. It's the Haywood sectional, has removable cushion covers and comes with pillows. Pros: amazing quality, easy delivery. We upgraded to the memory foam cushions which was worth it for us. Tons of options and really comfortable yet firm and feels durable. Cons: in store staff seem miserable...I was mostly ignored when I walked in, they try to avoid you at all costs, which must be a commission thing. I worked with Diana, who was great, and I'd only ever work with her again. She seemed overly busy, store seems short staffed. Sofa is expensive even after many "discounts" All in all, happy it worked out for us and I do recommend if you're a patient person willing to invest in a sofa. I will keep everyone updated, would love to give this store the benefit of the doubt. Our estimated delivery was 10 weeks (mid December.) and we received in January.

    I was concerned about the customer service at this company, I lover their furniture and took the…read morechance. I am happy to say we took delivery of our new sofa and chairs, everything arrived in good condition, delivery went well. Everyone working at the store were friendly and made the experience so much fun. I however did not have to deal with the customer service side of the company so I cannot comment. We will be back to complete other rooms in our home.

    Photos
    Mitchell Gold + Bob Williams
    Mitchell Gold + Bob Williams

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    Williams-Sonoma - kitchenandbath - Updated May 2026

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