Ernesto saved the day when I was in big bear my Cabins heater shut off and Ernesto saved the day by fixing my heater in low 40 weather !! I thought I was going to get frost bite but he showed up on time even asking me before he arrived if I wanted something from Starbucks ! He got me hot chocolate to keep me warm while my heater was being fixed read more

Terrible service. Had to purchase a new furnace it took three weeks before it was actually up and running. Their crews couldn't figure out they left out a connection. In the process they dropped my new furnace and scratched and made holes in my wood floor. Also tore a hole in my bedroom door. They refuse to return my calls to fix the damages they caused. read more

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The fan coil to my heat pump sprung a leak. I called Carrier since the coil is still under warranty. Ace was one of the companies Carrier recommended so I asked them for a quote to complete the repair. They committed to the job and provided a fixed price, but then later raised the price by 28%. (I have both prices in writing.) Then, they said they wouldn't do the job unless Carrier would "will call the warranty part as they didn't want to pay for the part themselves upfront." Ace must do these warranty repairs regularly so it's surprising that they didn't know Carrier's warranty process. It makes me wonder if they just decided that their quote was still too low. In the end, they completely bailed and caused my repair to be delayed by several weeks. read more

I thought I was in good hands with this company, but I was wrong. I called them for a simple gas leak. They did not figure out my problem. It was misdiagnosed. The technician claimed that the gas flex were good in his report. I had another party come and check the concern that I had they were able to figure out the problem and the concern that I had they found a puncture in the gas flex line that was causing the gas to leak. I did call the company until this day. They have not reached out to me. read more

Ace Home Heating & Air Conditioning - This is the report from Ace plumbing saying that the gas lines were good and they were not - Heating & Air Conditioning/HVAC Near Me - Riverside, California

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I called to repair my compressor, but the salesperson said my R22 system had to be replaced with a new R454B unit for $10,000, assuring me it included everything. When the tech arrived, they added extra charges for new copper lines and damaged my ceiling while enlarging the attic entrance. The technician said he had received approval from his manager to cut the ceiling and assured me the company would cover the repair. It's been two weeks and, despite multiple calls, no manager has responded or scheduled the fix. I later had to call again because my heater stopped working, even though it was tested before the installation was completed. The day after the installation, two people claiming to be state auditors entered the attic and left without any signatures or documentation. They said we'd receive a report, but two weeks later, nothing has been provided. Our home cameras also show the woman taking video of my wife without consent. When the technician returned to repair the heater, he said the system had been tampered with and found loose wires -- the only people up there were the supposed auditors. This company is sloppy and unprofessional. I do not recommend doing business with them. If you do, record everything, verify IDs and badges, and document all interactions. read more

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Let me begin by saying this is worst experience I have ever had. I would provide 0 (zero) stars if I could. They were originally called out to repair a faulty thermostat. We have a special AC that requires the thermostat to be compatible with the existing AC. They never bothered to check this and instead I ended up with an after market (their own brand) thermostat. They moved and rewired everything which compromised the AC. I ended up having to bring out a different company to repair the mess they made. The owner or service manager never called until my numerous attempts to get this resolved. I was hung up on by a very rude service manager that left me talking in half sentence. Don't waste your money as I did on this company. They obviously have no expertise on troubleshooting ACs that are only compatible to their own brand. And they apparently don't care about customer service because this was clearly overlooked when attempting to resolve any issues!!! read more

Did not receive $300 refund as discussed. I called them today to follow-up but instead got an angry manager saying "you're getting nothing". Disputed this with my credit card. The manager, Marcos, ended up being a liar after all. Watch out, you've been warmed! read more

Paid 18K for new Heater AC in 2019, 10 Year Parts, 5 Year Labor. So AC stopped working second time this year and I called ACE. First time was hundreds in Service fees ONLY, Parts covered. Whomever owns ACE should be ashamed of themselves. All they needed to do was Blow Clogged Drain tube out and had a set rate of - Are you sitting down, $659. Are you serious! Thats just greed. The young man was a delight but said the same thing the last service rep said, It's the company. I can't say much else but don't do business with them, find someone else to Service your AC or Furnace, or pay the price. read more

Do not use this company. Their sales tactics are DISHONEST and aggressive. They overcharged for a new AC and evaporator coil. They took advantage of our situation and charged us $11K. The installers left a mess (trash in the yard, trash in the attic, black stains on the walls and thermostat). Called a third party installer to come out and review their work and told us for comparable equipment, they would have charged $8K. He noted that the equipment was not sealed properly, refrigerant caps were missing, new condenser unit was not leveled, duct tape instead of UV-resistant tape was used, and refrigerant bulb not properly installed. I am very upset with ACE, and even more upset with myself for ignoring red flags. PLEASE DO NOT USE THEM!! read more

Andrew Ramos Did service for me and was very friendly and very very knowledgeable. Thanks for everything. Would highly recommend Andrew to do my ac maintenance. read more

Ace Home Heating & Air Conditioning - Andrew R - Heating & Air Conditioning/HVAC Near Me - Riverside, California

I had a really hard time getting a hold of these guys because the incorrect phone number is listed on the website several times. I ended up finding the right one here on Yelp. I recently had a visit from Gus to help investigate a vent odor. He was very thorough and professional about the whole thing. He took photos and video to explain everything he checked and gave me a few options which I appreciate. I thought it odd that he asked me for a copy of the paperwork on our unit (which we purchased from them prior) Isn't that your guys job to keep up with the paperwork on stuff you sell? read more

My husband called and wanted to get the AC checked out before the height of summer came. Andrew R. came out in just a few hours after the call. Andrew explained my system to me and all was working fine and we just needed some refrigerant to be topped off. Abe helped us at the office as well! I'm so glad that everything checked out fine and we are confident that our AC will work through the hottest part of summer. Thank you ACE Home Heating and Air Conditioning for servicing our AC!! read more

Ace Home Heating & Air Conditioning - Andrew R. checking my AC unit. - Heating & Air Conditioning/HVAC Near Me - Riverside, California

WOW. Don't use these guys. They never show u and they never return calls. Won't honor their bids. Go somewhere else.

**Don't reply to this review to sugarcoat to talk to you CAZ i gave enough chances for you but you hung up on me twice!!! Which is really RUDE!!** The tech dint seem to be experienced even i asked for experienced tech on phone. First he said there is no water leak, then I really had to tshoot with him, went up to attic and showed him the leak with flash light. He made some assumptions which I din't like as its not installed levellled, well it has been working at that level for 20 years can't just happen, he should have tested with leveller but he din't. Anyways, have a very pricey qoute to replace drain pan bcaz he thought there were holes in drain pan but I later found with another tech I brought, it was at the pvc connector junction lose and v not the holes in the primary drain pan. On top , the WORST they refused to give me written estimate flat out totally BS and SHADY business!! Owners on vacation that what rude lady Debay* title me and hung up on me. Badexperience overall as I had to literally assist him in where leak was. read more

I had a great experience with ACE home heating and air conditioning From start to finish, the service was professional, prompt, and reliable. read more

My AC went out late in the afternoon , ACE was the first company I called. The guy came in and checked my system , explained to me what needed to be done, so I agreed. He was very professional and easy going, fixed my AC and I'm very happy with the service. I totally recommend this company. read more

These people are pieces of shit they sold my son a 16,000 dollar system it broke they sent a kid out he said the mother board was bad and said it would be 2 to 3 weeks to get one in the middle of winter it was still under warranty. He call the main office many times asking they said they had a lot of new units in their warehouse, so not sure why they couldn't get him going, finally they wouldn't return his calls he ended up calling another company who had the part and fixed it but also told him his system wasn't installed correctly my son showed them the contract and they said he didn't get the ductwork he paid for amongst other stuff. He's in the process of taking civil action guy that sold him said he's part owner which I think is totally bullshit he is out of the San Bernardino mountains so beware read more

Where do I start, I would like to say Micheal is the man, He really was patient with us on explaining what we needed to get done and he didn't push us at all . He really was patient with us . Thank you so much Micheal. Second of all the crew which were Manny,Abraham, Rueben and Ivan( Hope I got their names right) . They were the best. They were so cleaned while they were here and of course clean up after they were done. I also would like to thank them for answering my annoying questions . Thank you so much cause this really was a big purchase for us. Thank you Ace Home Heating and Air conditioning. You all are the best crew . read more

Ace Home Heating & Air Conditioning - This our new air and heat combination that was installed for my home on - Heating & Air Conditioning/HVAC Near Me - Riverside, California

I feel like I got ripped off. The tech Ruben came out to my house to try to find a leak in the system. He couldn't find it so he said my unit had another issue. We decided it was best to buy a new unit. Ruben told me he would give me a refund from the $400 I put down out of the $889. That is what he told me out of his own mouth that day. Today I called the office and they told me I can't get my money because he charged my system that day? When he didn't fix anything at all. This company took $400 from me. I tried contacting a manager but the office person said the manager is never around, who is managing this company ? It doesn't make sense . Why would Ruben tell me I would get my down payment back but later on I'm not. That is not a man of his word, real men don't go around lying especially to customers. read more

Avoid these people. Horrible, just horrible people. They charged me full price of $980 to repair a unit they installed just 2 years prior. The unit has a 10 year warranty on parts and 5 years on labor. Receipt is attached for everyone to see. Gustavo was the tech. He got it up and running again, and said just send the paperwork into the office when you can. They'll reimburse you if it's under warranty. So literally the next day I send them back the purchase information (which, mind you, came from them) and they proceed to do nothing. Many phone calls and 2 months later, they refuse to honor the warranty and are just keeping my money. Scoundrels. Do not do business with them. read more

Ace Home Heating & Air Conditioning - Proof of warranty that they will not honor - Heating & Air Conditioning/HVAC Near Me - Riverside, California

Do not ever use this company, came out for a "free diagnostic service" when they left unit never worked again, had to call the 6 times to come back out, and they told me I need to pay $900 to replace part that was working fine before they came, never experienced such poor customer service, DO NOT EVER USE THEM you will regret it read more

This is my first time using Ace Home heating & air conditioning, they came out to diagnose my AC and conducted a slight repair pending a leak search and needed a follow up conducted within the next day to identify the source of the leak. The office/admin team is extremely hard to try to conduct business with - whether it's getting an ETA on a tech or getting a revision on an invoice. I am 2 days + waiting for a tech to come conduct the leak search - I've been calling all day and have been waiting since 10am and just was told of a reschedule and not asked. Extremely disheartening & don't think I'll want to continue business here once the tech shows up ever again. read more

Ruben was professional, thorough, and informative. My AC feels great and we are ready for the summer. I would definitely recommend.

Overcharged and misdiagnosed my AC problem. I was told I needed a new condenser fan. Charged $1744 for $487 fan motor and 2 hours labor. AC failed next day. Next technician (another company) diagnosed failing compressor. read more

I am updating my review after ACE Home and Heating continued to power call my cell for months after my Yelp review. Never leaving a message. Just harassing power calls. Their response to my initial review is all false. The technician never even set foot in my house, so he never had access to my so-called "dirty filters" that they "have pictures of". He simply replaced the capacitor on the external unit and hosed down the unit while it was uncovered. The after hours service fee in their rebuttal that I "was informed of" is also false. My initial request for service wasn't an after hour call, it became that when the technician showed up 4 hours late. I'm revisiting this review again because I just got a call from their office saying that I had an upcoming appointment with them because I had signed up for a subscription maintenance service that I "was informed of during the service call". When I disputed the subscription and inquired about the cost, I was informed that this subscription was added as "part of the discount bundle" for service and that I had agreed to it. When I asked the rep to please email me a copy of my initial invoice because I had no recollection of such an additional fee, she said she was not able to do that and told me that she now realized that there was no additional cost. I know there's been a few positive reviews since mine, and I'm glad it worked out for those folks. But, buyer beware with this company. My experience has been exactly as I have described, regardless of what they may write. I have nothing to gain from making all this craziness up. As the consumer, you decide whether it's worth the risk. read more

My AC went out at 5:00 PM on a Friday when the outside temp was 100 degrees. Carlos and Abe from Ace Home Heating and Air provided immediate service and got our Air Conditioner working with 2 hours. Highly recommend Ace. Appreciate your service and support... read more

Every year our AC will work for a few or several hours, then only the fan works and there's no more cold. Michael with ACE came out to look at it and he was very nice, and arrived even earlier than we expected. He seemed quite thorough and explained everything to us. I really didn't expect much difference, as I know the unit probably needs replacing. But whatever Michael did really seems to have helped, because the AC has been working for a few days in a row now without pooping out. I am only a tenant, so I cannot speak to pricing or invoicing or even setting up the appointment. But as far as the parts of the service for which we are knowledgeable and were present, we so far have been very happy. read more

I called Ace today 12/22/23 at exactly 11:15am concerning a ceiling leak from last nights rain on a new AC that Ace installed in 2021, first off they did a shitty job it's leaked twice in 2 years they came last year only to put a sealant which of course didn't work, now our ceiling is leaking and the MF'r on the phone today says it will cost $2,500 to get it fixed, I stated they should have done the work right the first time when they installed the AC, he told me to never call them and hung up on me!! Buyer beware very bad customer service and bad workmanship!! read more

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my rental property ac was broken and i called several company to tale a look and give me quote... most of them just look and told me i need to replaced theac unit... David Moreno came and spend a lot of time troubleshooting to see what is going before determining that its time for a new unit...since fixing it will not only be expensive but no telling how long it will last. he cleaned after inspections and give me report that the other company did not. tenant was happy with his work and decided to go ahead with this company... price was not the cheapest but not expensive. but i am very happy with the promptness and the quality of work. so i get what i paid for and it was all worthed new hvac and furnace replaced in 5 hours and cleaned and no damage to the property during the work.. I have to change this review.. while the install Was good... but the follow up on repair and permit was BAD.. i have to call and they promised to call me back and never called.. have to keep chasing them.. worst.. the person that did the test... not covering up and left with mess in the closet and make cloth inside the closet dirty.. and the agreement with me was they will cover and clean up after work done. Some of the dirt caused by them has to be dry clean since it cannot be put in washing machine. Bad customer service... i should checked this before purchasing from them. read more

Ace Home Heating & Air Conditioning - Very clean job - Heating & Air Conditioning/HVAC Near Me - Riverside, California

Andrew Ramos was out here and did a great job Was on time and respectful My dogs loved him. read more

Ace Home Heating & Air Conditioning - Andrew and our dogs - Heating & Air Conditioning/HVAC Near Me - Riverside, California

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Michael came out for a service call and was the only person who was able to identify my issue after 4 other people looked at my system and said it was fine. He offered me multiple solutions but we decided to go ahead and replace the entire system... The price was good and also we got a system buyback credit of over $1000... That was helpful. The installers came out the very next day! Ruben and Abraham did an excellent job,I they worked around the clock and into the night to make sure they were able to get the project completed in the same day so we would have heat, I was Cold, so they took urgency on the project. I was impressed with her professionalism, their technical knowledge, as well as their ability to get the project on for a good price for me. I would recommend them to anyone! read more

Ace Home Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Riverside, California

Gus came in this morning to maintenance our AC that wasn't turning on, it was a very clean and professional job. Thank you for coming in to check everything out and taking your time to make sure everything was working well. Very respectful & knowledgeable. read more

Ace came out because I had no cold air coming out of my vents in the home. The office was very polite taking all of my information. They had a technician come out the next day in the morning. The guys name was Carlos. He showed me the issues I was having and didn't make me feel like I was asking dumb questions when asking about the air. Carlos got my system cooling again pretty quick. Thank you Ace! I would recommend. read more

I purchased 2 Gree Condensors and 4 Head Units(Mini Splits) in June 2023. 2 Head Units show E1 code and do not work. I called ACE June 23rd at 6pm to send a technician to fix it. Units are under warranty. 14 days LATER NO TECHNICIAN HAS CALLED ME OR CONTACTED ME. When i was looking to purchase HVAC System, ACE would return my calls with in 1 hour. Now they don't. POOR CUSTOMER SERVICE. THIS IS THE 1ST REVIEW I DO IN MY LIFE. SPEAKS VOLUMES. read more

Michael was efficient, professional, and overall nice. He easily found the problem and fixed it immediately. I had AC working an hour within he arrived. Saved me during this summer heat! Fair pricing! Highly recommend. read more

Michael was great! setup for some PM work and he was friendly and timely with the work and suggestive repair. great experience and will have them service again read more

Hey guys Mike came out and did an outstanding job with my AC unit! It had totally died in all this heat but my man saved the day!! I highly recommend his service with this company! If you need a job done fast and well Mike at Ace Home Heating Cooling is your guy! read more

1st visit I got from this company, they let me know I had minor issues but none of extreme concern. Gave me the option to replace the part and be up and running or replace the whole system. Didn't make sense to replace the whole system when it was a part that could get it back up and running. 785 was the cost System worked for 1 day. Had to call them back out to be told that my system is extremely to old and wouldn't recommend putting money into it. After spending 785 Very bad service, they use this tactic to potentially get you to buy a whole system cause you already have money into there business. They will tell you that they will put that money you already spent into a new system. Asked Henry for any kind of refund and to take the part back. I was denied and treated horribly when asking for any kind of refund back after not wanting a whole new system After calling and trying to speak to someone above the Manager Henry I was blocked. They stole 785 from me, I was treated very horribly when trying to leave a complaint. DO NOT USE THESE GUYS. THEY USE TACTICS TO PRESSURE YOU INTO A NEW SYSTEM. STAY AWAY FROM HENRY. SPEAK TO SOMEONE ELSE. Better yet skip this buisness UPDATE:. I WAS TOLD ON March 7th from Receptionist Daniella, that if I take the negative review down I'll get a refund of $200.00 this shows they do not care about you. They want to make it "right" after the review. I'm leaving it. read more

My technician, Michael did great job inspecting and performing the routin maintenance on our HVAC system.

Andrew was our Tec , a very knowledgeable and personable guy. Had some very good, and important information. We were very happy with him . I'm sure read more