I scheduled a windshield replacement with them on Saturday, however , no scheduled time. He did…read moregive a 3 hour window, but again, no set time. When we got there he said it was for the following week. When I showed him the communication, he said he did apologize but said he couldn't fit me in so we agreed on the following week. He followed up later with a referral to America Glass on 13th and Vinton, who gave us a better price and better communication. I may, however, try these guys in the future but I recommend better communication

Real people, real help! I needed help with a blown tire off…read moreinterstate 80. They took my reuned tire, brought back a replacement and I was on the road again, I'm very appreciative of the assistance!

Great job at great rate. I highly recommend. I had rusted…read morebrake lines, on my old Oldsmobile 88 Royal. Brakes work better than ever!

Paid to get my car Towed my car here on Thursday being told this. "yes sir , you can bring it today…read more, we actually have a spot available just for you today , we just didnt want it to get taken by tomorrow so we made sure we had it ready for you , can you come in any time today until 6 pm" Then on Friday I get told this "hey , ,i just wanted to inform you that due to today being a really busy day for us , the timing chain still needs to be worked on , can i call you tomorrow to let you know the updates and if we can finish the job since we were backed up for just one day , i was goin to ask if we can have it till monday so we can ensure this job gets done correctly with no rush ? Asked about schedule issues and if they can confidently do this job. Then was replied with: "no no scheduled issues sir , the car is in line with the space of it still being occupied by the car itself it was just one of those days unfortunetly and we couldnt start on it today , the work time is still the same im just backed up by 1 day sir , i apologize for this inconvinience and since we dont open sundays , the best bet will be to finish it by monday" Told specifically not to start it or drive it due to timing being off and creating additional damage. But that was disregarded and started any way. Highly unprofessional place and strongly don't recommend bringing your car here if you love or care for your car. I have been lied to and disrespected. This can be you as well. If anyone has doubts or questions, I have everything documented

There no other place I'd take my car. Great customer service, very fair and reasonable pricing, and…read morefast efficient service! Thanks again!!!!

AAA+! Ed and Adam are awesome! I've brought my older vehicle here several times for maintenance and…read more"emergency" fixes. These guys are true professionals. They were recommended to me by a friend and coworker and I'm so grateful. They are super fair priced, stand behind their product and service, and really care about their customers. They explain everything (give options) and never try to "add on" services. I couldn't be happier with them. They get me in fast and have great communication. They give me a quote and stand by it. Super friendly and trustworthy...I'm from a small town and am so grateful I was able to find the kind of personal service I get back at home, here in Omaha.

I finally found an auto repair shop that I can trust! I went to them for a second opinion on a…read morerepair job. I was about to go on a long trip and wanted my car checked. The first business found a major problem and used scare tactics to get it done right away. CB also identified the problem but the technician said it was not serious and reassured me that I would have no issues on my trip. The repair wasn't as extreme as the first had reported. He was so kind and showed that he cared. Both shuttle drivers were also very kind. Thank you CB for putting me at ease and for your kindness.

Great first experience using them. Waiting area was clean and comfy with hot coffee and fresh…read moredoughnuts available. My service was quick and done as I requested. I will gladly return for my next needed service for my BMW.

I have taken several cars there over the last couple of years. Always very friendly and service is…read morefast. I would reccomend Buchannan's to any one looking for car repair especially for slightly older cars and you will get the job done right at a reasonable price. There's a reason why they have been around for 40 + years.

Helpful, fair and honest! Appreciated their honesty and telling me how much it was going to cost to…read morerepair a car that probably was not worth repairing and the upcoming maintenance problems they could see happening soon.

As life can go, I found myself at nearly 70, a single Marine veteran needing a replacement reliable…read morevehicle on an ugly budget. My clock is ticking faster than young folks and I really wanted something roomy and comfortable for a large 6' 1" good eater and outdoor chef, handyman, hobbyist, for what is almost certain to be my last vehicle. But....... that budget. To come to the point - I went to Gateway on the opposite end of town from me, to look at another vehicle that ended up not being a good match for me, but, next to it was a Honda Pilot, little older, with some miles. Vehicle had some moderate work done yet, Ben offered this information without my even asking. Try getting THAT somewhere else!!! Perfect vehicle for my needs. Love it! Now it's time to talk money and I meet Ben, the co-owner and main sales force. The vehicle seemed to need a couple minor things to help make me comfortable with the purchase, and these were done, WITH a LOANER car, thanks to Ben. Dave at the front counter is Ben's right hand man, and very capable. Every employee I bumped into or interacted with at Gateway was at minimum professional, and as I understand it they are all ASE certified! Between them all, the agreed minor repairs were completed, my full smile installed, deal struck. A good deal. In closing, now many hundreds of miles later, my vehicle is running and behaving perfectly. I bought this at a fair price and Dave and Ben did what they said they would do, and did so respectfully and promptly. They handed me information NO used car seller would ever do, and kept their promises. I would not recommend anyone buy a used vehicle before looking at what Gateway has to offer. I never thought you could actually trust a used car sales operation, but, I was wrong. Semper Fi

Very professional. Very honest. Very trustworthy to their word…read more You can't speak highly enough of a shop that would tell you that the car you want pre-purchase inspected is not in their usual wheelhouse and recommend a shop with that expertise elsewhere. Kudos and much appreciation to this business for such resounding honesty!

I bought a car at a buy Pay here about two weeks ago. It needed an oil change so I went to Jiffy…read moreLube against my cousin's advice. She said she goes to grease monkey, but I went to Jiffy Lube because they were closer to my home. I really really really wish I would've went to grease monkey. Half of the things I needed I didn't get at Jiffy Lube because the price was already 125 just for the oil change alone. But I needed an air filter and one of my headlights was out. It would've been an additional 70+ dollars for the air filter and the headlight in addition to the 125 I paid for the oil change. Had I gone to grease monkey not only would I have saved on the oil change, but I would've gotten my headlight done for free. That's what happened today. The headlight itself cost five dollars at Walmart and when I got to grease monkey since I had the part myself, they literally changed my headlight for free. I haven't been able to drive after dark for two weeks, but they have taken a huge relief off my shoulders. Not only that they topped off my fluids and zip tied my bumper which was falling down in one area. Again, all for free. I really really really wish I would've went to them sooner because Alex, who is amazing for an 18-year-old, and Cadence were super friendly and very informative. Actually, everyone was but I wouldn't have been able to remember all of their names lol but I specifically wanted to shout out Alex and Cadence. They have a return customer going forward, and I'll be sure to thank my cousin for the recommendation. I'll also kick myself for not listening sooner lol

Very efficient did not have to wait long. Good customer service and let me know about replacing my…read morefilters.. Fair and honest, especially since I am a female. I am very cautious where I take my car. I have been screwed before.

I chose to try out this auto shop for my Honda CRV after seeing all the outstanding reviews, and I…read morecan say they are all true! Very honest service: I had the dealership tell me I need multiple things replaced; however, when I went to Exclusive Repair, they were realistic and said many of the items did not to be replaced quite yet. Overall, they made the repair process so seamless as they texted me their recommendations / photos and pricing, and then I could respond with which repairs I wanted to have done. I had oil change, engine and cabin filters replaced, and brake light replaced. I needed a wheel alignment, but that was not something they could do. Very reasonable pricing, and they even gave me a discount for being a UNMC employee. The drop off appointments are easy to get, but the waiting appointments book out 6 weeks or so. If you have a Honda, definitely recommend this place!!

I never thought I'd be obsessed with a car repair place, but here we are! The people at Exclusive…read moreHonda are honest and trustworthy. I know they'll give it to me straight and that I won't be pushed into buying or doing any work that isn't needed. From prices I paid at other places with a different car make, they seem fairly priced. Their shop is cozy and they have a nice waiting area stocked with drinks and snacks as you wait. I haven't serviced my Honda anywhere else and don't plan on going anywhere else as long as we're in Omaha!