I came in here about five minutes before they were closing, it was super last minute i noticed…read moresomething wasn't right on my car, they helped me as much as they could and even stayed passed closing to help me! I highly recommend this store!

They are supposed to be open at 7a. I called at 7:36a...no answer, which is no biggie because maybe…read morethey were helping other customers. WRONGO. I pull up at 745a, see 2 or 3 gentlemen outside with AutoZone shirts which I thought "oh, that's why they didn't answer because they all outside helping someone" WRONGO again. I parked, walk up to the doors and one of them yells "we're not open" I said "okaaayyy...why not? It's past 7" he shrugs and says "I've been here since 5" ok??? How is that supposed to help me understand why you're not open -_- I needed a Check engine light test ran, but I had to venture to another location because this store can't have reliable people to be open during business hours.

Made in the USA, Great Shocks even better track side support! Discounts for Military and Veterans…read more They will personally tune your ADS shocks for best performance!! Nothing but great experience working with this crew.

well i just spent a week in the dunes with my rzr revalved and new coils suspension what a…read moredifference love the plush ride whoops are not a slow down area but a give it more gas area great work guys new customers are coming. all the people i know thanks jason from stereo pad tucson

I received horrible customer service at the O'Reilly's location in 12 and valencia, I received the…read morewrong part twice and Reps obviously have no product knowledge so how are they helping the consumer at all?? I would like to report an employee who works at store in 12 and valencia the name on his shirt was luis skinny mexican guy. He was extremely rude, hateful, and disrespectful! NEVER be treated like this by a rude, judgemental ***** who doesn't belong in a customer service position! It's ridiculous the way he acted and I'll NEVER be back there again!

Thank you Javier at Oreilly Auto Parts on 12th and Valencia! you were professional, courteous and…read morehelpful.

I am writing to report a very concerning experience I had tonight at one of your AutoZone locations…read moreinvolving an employee identified as Maribel C. I visited the store because my vehicle's check engine light came on and I needed assistance with a diagnostic scan. The store hours indicate it is open until 11 PM, and when I arrived there were no other customers inside the store. The employee at the counter appeared to be using her phone and did not acknowledge me when I walked in She stayed on her phone for 2-3 mins at least while I still wait in line nobody in the store. Worse customer service ever Autozone really hiring who ever at this point never had problem When she eventually asked what I needed, I explained I was requesting help scanning my check engine light. She responded with a dismissive attitude and stated they do not perform scans at night and that it was "AutoZone policy." The tone and manner of the interaction felt unprofessional and unhelpful, and no attempt was made to offer alternative assistance. I then asked to speak with a manager and was told the manager was not available. During the interaction, I also observed behavior that raised concern about attentiveness and professionalism. In addition, there was a noticeable odor that made the situation uncomfortable and concerning as a customer. I believe this situation should be reviewed by store leadership. I have been an AutoZone customer for years and normally receive helpful service, which is why this experience stood out so strongly. I am requesting that this situation be reviewed so future customers are treated with professionalism and respect. Thank you for your attention to this matter.

I went in for a dead battery that was still under warranty. The girls who work at the store on…read moreValencia and 12th in Tucson,Arizona Raquel and Heaven were so sweet they continued to try their best to help me as the Manager refused. The original battery I purchased 2 years ago that was still under warranty found out it was the wrong battery to my vehicle. The manager was rude wouldn't speak or look at me directly I had to question myself like if I knew him or did something to this man. He was so rude and immature after over 45min of the two sweet girls trying to help me he then decided he wanted to help, probably just wanted to get me out of the store. Moral of the story is don't be in customer service or a manager at that is your going to be rude and empathetic I could go on and on about this so called Manager named Victor!

They NEVER ANSWER THE PHONE, I rather order my parts online than to deal with this rude business…read more The heavy set guy at the front counter is very rude.

This place is awesome for inexpensive parts. Goto place for my car..i have been coming here for…read moreabout a year now and they always have the part in stock, if not they can always get it.

Don't go here unless you want to get ripped off. You will pay exorbitant amounts of money for…read moresimple or unnecessary "repairs" Whenever possible DIY to save from paying $150/hr labor costs

An excellent place to do business with. Above and beyond customer service. Caring, friendly,…read moresincere, and knowledgeable staff. Excellent pricing on two new RV batteries. We will definitely come back here for future automotive needs.

I got parts from here before, Very helpful,(they didn't have to) Honest, and Fair price! I think…read morethe Complainer that Couldn't help but call them names is a Pussy. Because if I had a Problem, I'd go back and tell them the Issue. Funny how tough people can be on the Web but actually ,don't have the Testosterone of a Pre-pubescent Female!

Garbage People, that just want to steal your money and get you the fuck out of there. They charged…read moremy credit card without authorization, did not give me all the parts I had purchased so the job costed me and extra $425 to finish. After payment they refused to deal with my complaints or return my calls. Terrible place with terrible people working there. http://www.youtube.com/watch?v=MWWtrW0oI1E&feature=youtu.be

Alan m was amazing! He helped us out so much with our new battery. Made everything go smoothly…read more That man Should definitely get a raise!!!

I came into this AutoZone location on 12/31/2023 for a check engine light to be read. The staff…read morehere were responsive and efficient. I was able to get the check engine light scanned and read for free. The recommend part from being scanned was in stock and came with a lifetime warranty. I was able to quickly and easily repair the needed part on my vehicle. Thanks team here for your swift help.