Purchased an alternator from Cost Less and had it replaced in their parking lot only to find that…read moremy car still didn't work. I had to have it towed to my mechanic where he found the alternator purchased from them was bad. Per my mechanic, that was my first mistake. He added that they had horrible customer service and they weren't going to like me telling them their part was bad. HE WAS ABSOLUTELY CORRECT! They did not want to give me a refund; stating that their policy is no refunds on parts that were already installed. How was I supposed to know it was bad before installing??? I had to argue with them and they stated they had to confirm their alternator was bad. They were supposed to contact me the next morning, but instead they avoided me. They eventually ended up refunding me my money and stated they had it tested and it was good. But my car worked perfectly fine with a new alternator from Tucson Alternator where they tested the old one and confirmed it was bad. They also charged me a 15% restocking fee.... for their BAD alternator!!! Instead of apologizing for the inconvenience, a week without my car, a tow fee of $130 and labor for my mechanic when it could've been fixed that same day in their parking lot if their part was good; they were the ones upset at me. Horrible experience. Highly recommend everywhere else except COST LESS!

Great prices for my Car and may I add .the great customer service when I arrived for my car…read moreparts.fast and reasonable

Don't go here unless you want to get ripped off. You will pay exorbitant amounts of money for…read moresimple or unnecessary "repairs" Whenever possible DIY to save from paying $150/hr labor costs

An excellent place to do business with. Above and beyond customer service. Caring, friendly,…read moresincere, and knowledgeable staff. Excellent pricing on two new RV batteries. We will definitely come back here for future automotive needs.

I found Catalina on ebay searching for 2004 Saturn Vue body parts. I had an inspiration to find my…read morecar in my color. They had one! I contacted them through emails and a phone call. Response time was excellent and they surprised me by saying they could text me photos. I'm two hours away and wanted to go in person. It took me about a month to be able to take a day to go on this mission. I met Rich and Doug, looked at a few cars, made a list and left them to get them off multiple cars. They called me a couple hours later. I found more than I wanted. I bought more than I planned. It was definitely worth the trip and all the staff were EXCELLENT. You never know how you'll do with new businesses and Covid has affected some people to the point of crazy. It was great to find people healthy, sane and ready to be part of my little inspired project. As you can see in my photos finding a parts car in my color needed some divine intervention. I help others on their dreams and inspired projects. This time it was my turn to be surprised. It was a phenomenal day at Catalina!

I'm leaving a review for my boyfriend an About this company…read morethey are crooks please do your research before you make a purchase I'm going to attach what my boyfriend had issues with . Again please don't give your hard earned cash to these crooks .........These people are crooks and try n get over on people I seen a bumper for sale yesterday I ask how much to ship he tells me 239.00 like WHAT ! I offer 150.00 then 200.00 this am they try and tell me it's more then 200.00 now since yesterday's quote giving and tell me fedex and ups don't ship bumpers but that is a lie you can order a new bumper primed for 67.00 and shipped for 37.00 so beware of these people do your research before you give the crooks your money. Thanks for reading and beware !

Alan m was amazing! He helped us out so much with our new battery. Made everything go smoothly…read more That man Should definitely get a raise!!!

I came into this AutoZone location on 12/31/2023 for a check engine light to be read. The staff…read morehere were responsive and efficient. I was able to get the check engine light scanned and read for free. The recommend part from being scanned was in stock and came with a lifetime warranty. I was able to quickly and easily repair the needed part on my vehicle. Thanks team here for your swift help.

Everytime I set my foot in this place, I always feel welcomed. Staff are knowledgeable and always…read morewilling to help us and answer all your questions. I am so glad this store is on my side of town. I do like their products as well. I don't like car wash at all but they help make it slightly fun lol

This place was recommended by a friend so I thought I'd drive out there (from the far east side)…read more Checked their open hours first only to find this note on the door. Who takes two hour lunch on a Saturday??! What a disappointment. Over an hour in the car and nothing to show for it. I really enjoy supporting small business but the job is tomorrow so I ordered everything I needed off of Amazon. Thankfully I have prime and it will get here in time. No time for a business like this that can't be counted on.

I came in here about five minutes before they were closing, it was super last minute i noticed…read moresomething wasn't right on my car, they helped me as much as they could and even stayed passed closing to help me! I highly recommend this store!

They are supposed to be open at 7a. I called at 7:36a...no answer, which is no biggie because maybe…read morethey were helping other customers. WRONGO. I pull up at 745a, see 2 or 3 gentlemen outside with AutoZone shirts which I thought "oh, that's why they didn't answer because they all outside helping someone" WRONGO again. I parked, walk up to the doors and one of them yells "we're not open" I said "okaaayyy...why not? It's past 7" he shrugs and says "I've been here since 5" ok??? How is that supposed to help me understand why you're not open -_- I needed a Check engine light test ran, but I had to venture to another location because this store can't have reliable people to be open during business hours.

I am writing to report a very concerning experience I had tonight at one of your AutoZone locations…read moreinvolving an employee identified as Maribel C. I visited the store because my vehicle's check engine light came on and I needed assistance with a diagnostic scan. The store hours indicate it is open until 11 PM, and when I arrived there were no other customers inside the store. The employee at the counter appeared to be using her phone and did not acknowledge me when I walked in She stayed on her phone for 2-3 mins at least while I still wait in line nobody in the store. Worse customer service ever Autozone really hiring who ever at this point never had problem When she eventually asked what I needed, I explained I was requesting help scanning my check engine light. She responded with a dismissive attitude and stated they do not perform scans at night and that it was "AutoZone policy." The tone and manner of the interaction felt unprofessional and unhelpful, and no attempt was made to offer alternative assistance. I then asked to speak with a manager and was told the manager was not available. During the interaction, I also observed behavior that raised concern about attentiveness and professionalism. In addition, there was a noticeable odor that made the situation uncomfortable and concerning as a customer. I believe this situation should be reviewed by store leadership. I have been an AutoZone customer for years and normally receive helpful service, which is why this experience stood out so strongly. I am requesting that this situation be reviewed so future customers are treated with professionalism and respect. Thank you for your attention to this matter.

I went in for a dead battery that was still under warranty. The girls who work at the store on…read moreValencia and 12th in Tucson,Arizona Raquel and Heaven were so sweet they continued to try their best to help me as the Manager refused. The original battery I purchased 2 years ago that was still under warranty found out it was the wrong battery to my vehicle. The manager was rude wouldn't speak or look at me directly I had to question myself like if I knew him or did something to this man. He was so rude and immature after over 45min of the two sweet girls trying to help me he then decided he wanted to help, probably just wanted to get me out of the store. Moral of the story is don't be in customer service or a manager at that is your going to be rude and empathetic I could go on and on about this so called Manager named Victor!

I have purchased two camper shells for my trucks from Vic at Shells, Etc. and am amazed at the…read morelevel of customer care and service. Very professional installation, attention to detail, and after-the-sale service and help. I wish all accessory stores were like Shells, Etc.

Needed a couple of Molex pins for my sell. Could not find them anywhere Decided to call Vic, he…read morehad some for me, no charge. Great guy.

Great family run business! They did a phenomenal job of making sure my new (used) rv was safe and…read moreroadworthy. Highly recommend them!!!

Knowledgeable, friendly, and efficient. Would highly recommend! We went in with an electrical…read moreissue and they found it quickly.

You know what they say about 1st impressions. A woman who works there did not greet me in a…read morewelcoming manner. She was demeaning, unfriendly, and most certainly unhelpful. Why go back?

Wish there was a no star rating. your store is a joke I called Advance Auto Parts and they said I…read morecould return the part I just bought online in store at Car quest Auto parts drive all the way across town just to get told I can't cuz the part isn't in a bag but it's in the same box with the air pouches it came in ( want me to put them in sandwiches bags jackass??) this is why I stick with auto zone n oreillys. I'll just eat the 30 I spent, the time n now the gas. lesson learned