If I could give 6 stars for exceptional service, I would! My first visit to Ooroo Auto in Green…read moreValley resulted in not needing one of several repairs suggested by another shop, and the final cost was $100 lower than Ooroo's estimate! They provided delicious coffee and snacks in the waiting room, had the nicest, cleanest bathroom I've ever seen in an automotive business, and provided me shuttle service twice in one day to and from different locations. A small fraction of their many customer service awards and technician certifications are displayed in the waiting room. The manager, John, has a long automotive history in the Tucson area. Every employee I interacted with was courteous, friendly and seemed genuinely happy working there. I would highly recommend Ooroo Auto in Green Valley, Arizona to any car owner.

Anything needed for our vehicles gets done by Ooroo/Green Valley! We've never had a thing to…read morecomplain about; just competent, honest, friendly people there who do a quality job, whether it's maintenance or extensive repair work. Everyone there, clearly wants you to leave as a very satisfied customer. John, the Manager, is awesome.

Disappointing Service and Billing Practices…read more My family has spent thousands of dollars with this business, but our recent experience was the final straw. We were charged over $300 for an inspection related to an issue that had already been documented and discussed with staff in 2024. We had previously decided not to pursue the repair due to the cost, yet we were still charged for a diagnosis of a known problem. When we raised our concerns, the owner offered several explanations and only provided a partial credit, which we found unacceptable. Unfortunately, this wasn't an isolated incident. In the past, we were charged more after incorrect parts were ordered for a repair, and on another occasion a quoted price changed when we arrived to pick up the vehicle. Based on our experiences, we will not be returning and cannot recommend this business.

Ben going to them ever since we moved here! Its convenient and their thorough, can pretty much call…read morefor an appointment last minute. They can even drive you back to your house if needed!

Top quality service . We were broke down, we had purchased…read morethe part on advice from a diesel mechanic, turned out to be the wrong one, James got the right part and got us going again.

Very impressive shop,they do everything and have parts onhand so you get done with less waiting. Im…read moretelling all my friends. Reasonable prices and they are trustworthy.

I wanted to have a 4tire rotation done. I asked the price. He said $121.00…read moreI said, nope. No way a simple rotation should cost that much. I left the business. Period. Never going back and plan to spread the word that if you are from out of state, they want to screw you. Period. I went to another service center nearby, and they gave me a quote of $22.33 total. No brainer. I would not recommend Green Valley Auto to anyone. Zero people.

I tell you the truth. I bought a 2002 Buick LeSabre in May of 2000 . It had 151,000 miles on it …read more Martin has done everything on it since I've owned it . I barely have 227,000 on it now . Everything that's gone wrong with it is only because it's older the pricing here is so fair . I wouldn't be driving if it wasn't for this fellow . I broke both of my legs on a job December 1st, 2023 . And I haven't been able to work since then. Well my legs are healed, but who wants to hire somebody pushing 60 when there's young men in their 20s looking for work . I just took it there this week and had 2,300 of work done to it . And everything was so fairly priced such incredible work done to my vehicle it's the only place I'll ever take my car .

Had an oil change there a few months ago and was satisfied, at first. Then one day, driving the…read morefreeway, I heard a loud, scraping and frightening noise coming from my car. I was very frightened but was afraid to pull over. I limped the car home in a complete panic. I then asked my handyman what he thought it could be. He told me it was the shield covering the undercarriage and because Saguaro did not properly reattach it, it came loose and was bent backward, scraping the pavement. I will never go there again.

We had our oil changed a couple weeks ago. It turns out they didn't drain the old, dirty oil. They…read moreput 5 qts of new oil added to the old stuff. Yesterday we noticed AC was blowing warm air then "warning - stop car immediately- overheating" messages on screen and dash a few blocks from home. Fortunately we were able to get a mobile car technician to come to our house the next day And drain the oil and add new oil. Very disappointing- I was expecting better from Saguaro Automotive.

I just want to give a big shot out to this company and the mechanic crew they are prompt,…read moreinformative, they respond right away, the communication is on point, very respectful, prices are within reason with this economy crisis we all are in I'm keeping the number on speed dial and referring all my family and friends I will be a forever customer thank you Tanner for answering the call and addressing all my concerns keeping me updated and Keagan for coming out to do the work keep up the great work team *Teamwork makes the dream work*

I booked this mobile mechanic through Yelp for a diagnostic after already having my Jeep scanned at…read moreAutoZone and receiving error codes (injector, spark plugs, and gaskets). I explained this upfront and still chose to proceed with a diagnostic to confirm the issue. I was quoted a flat $65 diagnostic fee by the owner with no mention of pricing ranges or tiers. I agreed and scheduled the service. The technician arrived about 30 minutes later than scheduled, which I was informed of ahead of time. During a brief text exchange with the owner, I expressed concern due to a prior negative experience with another company. The response I received made the interaction feel slightly tense, including being told I could "find someone else" if needed. When the technician arrived, I explained the issues and the codes I already had. During the inspection, the technician began deeper inspection work on the vehicle. I was not clearly informed beforehand that more extensive disassembly or work beyond a basic diagnostic could result in additional charges. Afterward, I was told the diagnostic would actually be $200 due to the depth of the inspection, despite originally being quoted $65. After discussing this, I was ultimately charged $75. I expressed concern that the pricing change was not communicated upfront. The owner later acknowledged that he should have communicated a pricing range and that this was a mistake on his part. I requested a copy of the diagnostic findings I was being charged for. The response indicated there was no formal report, but pictures and a summary were provided. Communication afterward included frustration from the business regarding the reduced payment, despite the pricing change being due to lack of prior disclosure. While I do believe the technician performed the inspection thoroughly and provided useful findings, the core issue was the lack of clear communication around pricing structure, scope of work, and potential cost changes before work beyond a basic diagnostic began. I would recommend future customers get very clear written confirmation of what is included in the diagnostic fee, whether deeper inspection can change pricing, and what documentation will be provided before service begins.

I have been coming here for about five years and always get outstanding service. They even provide…read morerides back-and-forth to my home.

My first time here and I was happily surprised with the service. They listened to me, did what I…read moreasked, and completed the job quickly. will be returning.

About 6 months ago, in November 2024, I took my 2009 Honda Pilot to get the alternator replaced,…read morethey also told me that there was a leak, gaskets needed a new one. With additional work, brakes needed new ones. I agreed to pay for all those almost $3000.00. When they called me to pick up my car, I did pick but after driving less then few hundred yards, the engine light showed up. I took it back they said it was fixed, it was not really. I have no idea about the engines, I trusted their word. It was still dripping on my garage floor. Anyway, after another shop had diagnosed my engine, there was a leak. I took my car back to them again. It was under warranty. Well, this time, a young man asked me to open the hood. I did, he lifted the cover over the engine, and he said there was no leak instantly. At that moment, I was very upset. I took it back to another shop to be diagnosed. two mechanics confirmed there was a leak, and they even took a picture of where the leak was. Finally, we came back to them, they lifted the car in the shop, and they could see the leaks. To make a long story short, they were not very friendly to me. Time will show, did they really fix the oil leak? And I noticed, my door locks were not working; when I left my car, all the locks were working. I had to take another shop, they fixed the problem. There are some customers who were happy with their service, but I am not happy with their service. I will never take my car to them, while they are working on one problem, they created another one .

Chris has always been such a great lady to run the shop. She is very easy to work with,…read moretransparent, and communicative. Most importantly the mechanics do quality work on the vehicle compared to your typically shop. Would recommend to everyone!

Recommended by a friend, I took my Honda Odyssey in for major service: timing belt, water pump,…read moreradiator flush, new plugs, etc. I could not be happier with the results. These folks are very professional: a total class act. In addition, I paid over $500 LESS THAN the Honda dealership quoted and they're LOCAL in G.V. They have my highest recommendation!

Took my 1994 Chevy Pickup in for an air conditioning issue. I told Keith that if it was a major…read moredeal, just call me and I would come get it. Turned out that the issue may require more work than I am prepared to embark on. Keith said no problem, come get it and there is no charge for the work he did. How fair is that?

I have been using this company for years and always ask them first to do my repairs, installations…read moreand any rv question. Ryan is a brilliant technician and can fix anything AND he comes to you! Appointments are easy to make online or call. I trust this local company and they are GOOD people. Honest, fair and quite competent!!!

Very good service. Replaced our hot water tank. We would recommend Ryan for any repairs that you…read moremay need.