I was dissatisfied with the customer service provided by Steve at the Ace Rent-A-Car location at LaGuardia Airport. My reservation number is POV16890127. I reserved a full-size SUV (Tahoe or Yukon) but was given a midsize Chevy Traverse instead. I spoke with the supervisor at that location, who assured me I would receive a 20% discount upon returning the vehicle. However, when I spoke with a representative, they claimed they were unaware of this agreement and were rude and unprofessional in handling the situation. read more

ACE Rent A Car - Car Rental Near Me - E Elmhurst, New York

Priceline bait and switch- prepaid for rental with insurance through Priceline, only told be told that we had to purchase additional insurance at the time of pick up. They charged an additional $150 beyond the prepaid price! read more

My wife found this rental service location via Travelocity. We booked it three months in advance and the price was reasonable around $200 from Sunday 10:00 am - Tuesday 10:00am. The location was easy to get to from where we live. Now, yes given we went to pick up the car the day before Memorial Day (Sunday) but wow! The wait to check in was terrible! There was only about 8 people ahead of us on line, but it took about an hour of waiting, even though we were fully booked for a reservation. Only two people checking people in, and one girl sitting at the parking desk not doing anything. Okay they seemed understaffed. When we got close to finally checking in, the line got ridiculous and there were people all over the place, the line out the door trying to get their reservations. I understand they may have been overwhelmed but this wasn't the worst part. We were told they would extend our return drop off an hour later due to the long wait. And if we don't return the car on time; we will be charged for a full day. Basically if you pick a pick up time of 10:00am, they expect a return by 10:00am the following day; or it's an additional charge, out of all the times I've rented cars this was a first. I've never been charged a full day for returning a car a couple hours over 24 hours. Whatever we were supposed to return it at 11:30am or we will be charged an extra day, yeah we'll probably take the additional charge, right? The worst worst part was when we were on the road coming back and on our way to return the rental, we get a phone call which I couldn't answer, and minutes later a text saying if we don't return the car or call back they will report the car to the police as stolen. Absolutely ridiculous and threatening text was sent an hour and a few minutes after the scheduled drop off time. We were fine with paying the extra money for returning it late. But to send a text message like that, is uncalled for. Granted it's an automatic message. But that is absolutely ridiculous, for only an hour after the return time, I get if it's late in the day or the next day even. We wound up returning the car around 3pm cause I did speak to someone after the text message, so we will be charged another full day for not returning at 11:30, so paying a full day for an extra 3+ hours, is understandable but also a new experience for me for renting a car. Needless to say, I will not be using this location any longer, especially after recently learning of a zip car location close to me. The car itself was a good condition and the staff were very helpful and friendly. The location is well kept. But the process, the organization, the policies, the threatening message, the ridiculous 24 hour on the dot return policy, these are cons that overlook any staff friendliness or inexpensive prices. read more

ACE Rent A Car - Car Rental Near Me - E Elmhurst, New York

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Avoid this location at all cost. They will wrongfully force insurance. car was dented and dirty. use anyone else!

:) The Best Price In Town With Excellent Customer Service Provided By Staff @ ACE Rent A Car In New York City : Queens / La Guardia Airport : Thx A Mil Guys For An All Around Outstanding Experience : Truly Appreciated : Gracias : GOD Bless :) read more

Rick (Inspector agent) at LGA was great. Simple, easy, hassle free. Great Elantra car.

The worst - do not ever rent from here. Waited 1 hr 15 minutes with a reservation I made months in advance. Filled out all the pre-paperwork the day before. No cars available. They have no explanation. Awful. Stick with the reputable brands. read more

do not rent your car here! make surr you have all tour paperwork or you will waith about 30 min. i rent cars weekly and i tried yhis place. what a mistake. they try to enforce and add more insurance and tolls ! going back to hertz read more

ACE Rent A Car - The worst - Car Rental Near Me - E Elmhurst, New York

This review is specifically for the supervisor James and not this bs company. Even though Ace rejected my booking that I prepaid for online because of a "credit check", I have to give major credit to James for how he handled the situation with helping me find another company that was open that late and calling them to book a rental for me. He went above and beyond to help me out when I felt stuck and frustrated at almost 12 midnight not knowing how I'd make it home. His professionalism, patience, and willingness to assist, even when the decision wasn't in his hands really stood out. I know he doesn't know the extent of how his empathy helped after the day I had but let me just say thank you. I appreciate you, James! read more

Omar was extremely fast and efficient. A pleasure to have in this experience. Will come back!

I will not recommend ACE car rental. I My experience with was terrible. I booked my rental through Expedia for four days. My flight was delayed for 1.5 hour. I got to LGA and called for a shuttle. The customer service representative was very rude. Told me my reservation was cancelled since I was not on time. He said the office was closed and I must wait until 6:30, and they will not be able to accommodate me then. He then hung up the phone on me. There was another ACE customer with the same problem. read more

Great, reliable, fast service! I highly recommend working with Bob. He is very helpful with any questions or concerns! read more

Geo and Baja were great they did a phenomenal job! They really paid attention to detail and walked me through step by step. !

Geo and Baha very help me, thanks them. Explain everything and was very nice with my situation

Reserved and booked a car. When we got there, they didn't have one available for us. On top of that, 8 others came before us and were still waiting on a car. The person that came at the first got their car after a four hour wait. read more

Never rent a car here!!!! First you'll spend an hour and a half to get it and then you'll be charged for another two months, I don't know why. And you won't get the car in the best condition. read more

I prepaid for my vehicle and I came later and they said they had no vehicles. I had to wait over 45 minutes. And I was told that it was a waitlist even though I prepaid. I was told that if I came the time I should've they had cars available. I said it doesn't matter if I prepaid you leave the car. Then they do a soft credit check if your license is from NYC EVEN if you have a credit card which you should have that advertised on a third party booking like Priceline. Then the bathroom at the site had no soap for the bathroom or toilet tissue. I had to ask. The experience was too much for regular cars that were old and needed maintenance read more

Jalol was very helpful and got me a speedy and efficient check in! He answered all my questions and was courteous and friendly. Great service. I've been here multiple times! read more

I had reservations for 1:30pm at this place and I came in at 210pm. Went to the counter and for the first time asked to do a l soft credit report because my drivers license wasn't an out of state license. I've always rented cars in NY whenever I'm in town and I've never and I mean NEVER had anyone check my credit report. Whatever, I was hesitant but gave in and that should have been a red flag but ok whatever. Next he proceeds to tell me that I can only go to certain states but if I surpassed those states then I would have to pay extra mind you even though I paid for unlimited miles. I Iaughed at this point but was like ok weird but ok. Then and the final bullshit they didn't have a car available. That's when I lost it. He explains I was tardy and that there won't be a car until 3pm. My husband has to be at a place by 3pm and now due to their inability and shady tactics he will miss this event he has to be in. They want to charge me extra fee for an upgrade because they didn't have a car available. They told me they only had SUVS OR MINI VAN. I spoke to the manager who is also incompetent with his duties and refused to provide a better experience and a solution to this situation. Instead made it worse. I have the utmost and strongest suspicion that they didn't even have a car if I had come in by 130pm. I tried calling corporate but because it's closed they're not open until Monday. Best believe I will call customer service about this horrible experience here. Please avoid at all cost this location. Don't try to save a buck or two as you will end up spending much more. I would give it zero stars don't come here. Update it's now 3:32 and still no car. read more

Hey everyone so I read the reviews about ACE car rental and I hope the bad one aren't true. Hopefully the hidden fees the try to impose on you isn't true or how they supposedly hike up the price I took from Hotwire. If so that going to set me off. I'm not interested in negotiating my rate at all. I have insurance with Gieco that covers any rental I rent so let's see what happens tomorrow when I arrive. To be continued........ read more

Horrible Experience! We had rented a vehicle for 7 days at the LGA airport 2 weeks ago. At the time of pick up for the car, even though my husband had told them we had our own car insurance, with the hard copy of our insurance in his hands, they still made him signed a contract and charged $391.51 without informing him that it was for purchasing their insurance. After we both made numerous calls to correct their wrongdoing, it was to avail. When I finally got to speak with the supervisor today, he stated the camera footage reported that we did not provide our car insurance and went as far to say that they do not have time to check our insurance at the counter! When I was asking why the customer had to pay for the agent's misconduct for not taking the customer's insurance, completely neglecting the customer's verbal statement of having their own insurance, he said that my husband did not tell them we had our own insurance and hung up on me while I was still talking. Now I understand why on the day we picked up the car, there was another customer who walked up to the counter and exclaimed, "This is a scam!" although I don't know what happened to him. P.S. Good luck to whoever rents the same car after us. There was a Vehicle Alert on that warned of High Engine Coolant Temperature, but their tech report showed that the car had no issue even after we reported this to them. read more

Masrafy and Carolina help me walkthrough the process and everything is awesome. Car is clean with clearly communication.

Oscar did an amazing job helping me get my car. he's got such a great personality and needs to be promoted.

Easy pick-up in less than 10 mins, good service. Helped by Oscar. FYI if you rent through EconomyBookings and purchase "Full Coverage", this only covers collision. Had to purchase additional insurance at pickup. read more

The car that I rented needed bricks smelled like smoke and when I returned the rental this company charges for an additional driver, even though it was my wife. I have never been charged for an additional driver when it is my wife from any other car company I do not recommend this rental company regardless of the cost. read more

Akmal and Carolina is so amazing they were able to help me get a car and give me a free upgrade if Akmal is not at the counter I'm not coming here read more

Ace Rent A Car has the best service Carolina , Zack, Jalol went above and beyond for me greatly appreciated.

Akmal and doni are always very helpful to me they are kind people also the staff is very friendly

Kamron was great! Very helpful and polite Great customer service. And explained everything thoroughly. Very close to La Guardia so convenient for travel read more

Rude disinterested employees. Surprise charges at the counter after booking online. Dropping off the car I almost missed my flight, except for one honest worker who helped me. They told me I had to wait until the car was inspected, but there was no one to inspect it. I will never use this company again. read more

One of worst place to rent a car. The agent that helped with my rental at pick up, he upgraded my car for double the price of what I rented my car for. He scammed me and when I questioned my agent about why my payment was high, he stated it was the deposit . I had made calls everyday to understand my payments and no one would help either. They scammed me all together. I wouldn't recommend this place. read more

This place has the worst customer service EVER! The convenience is the ONLY reason I come here. They FORCE the insurance down your throat and if you don't swallow they give all type of issues for your reservation. This time and the time before I delt with a gentleman by the name of Jalol. I've never met a man so rude in my life! As I approached him I said, "good evening" he looked at me and said, "license and credit card." His face was very serious and stoic. We proceeded with the transaction, he then told me my reservation was canceled and he had to make another reservation. I told him in advance " I DID NOT" want the insurance. Once he was done booking my new reservation he tells me that the total is 660 with the insurance and he is unable to take the insurance off. I would have to step to the side and book a new reservation. No problem, simple. Nope once I was finished booking he told me I had to wait 2 hours for the booking to appear in their system. As I srltood there I heard customer after customer complain. One young lady was crying because the same gentleman, Jalol, refused to rent to her because of the insurance yet again. Just ridiculous! To make matters worse he initially refused to give me his name. He took his name tag off and places it in his pocket. As him and his co workers spoke in another language as im asking for his name. Just noooooo customer service. Plenty of folks asked for a supervisor and were told no one is there to speak with. Not sure how a business runs this way. read more

ACE Rent A Car - He removed his name tag once he saw me scan the review link. Eventually he took it out if his pocket. - Car Rental Near Me - E Elmhurst, New York

Thanks for Bob's service to help me get a car cheap and fast. I have a good experience in this store.

We booked our reservation though Travelocity for memorial weekend from Sunday-Tuesday. Upon arrival even w a reservation we had to wait on the line.. the lobby inside is not very big & it got crowded very quickly with the line forming out the door. They had only 2 people checking u in, didn't help that there seemed to be no real order as after checking in more than a few people would pop back in to the front of the line this of course delayed everything even more we were on line for an hour & another 10-15 minutes later waiting for the car to be ready, it was a holiday weekend & they were clearly under staffed. 1 other person at the "parking counter" who wasn't really doing much? Still don't understand why she wasn't helping with the overflow of people checking in. Our rsvp was from 9am to 9am since checking in took so long they extended the rental by an hour & did tell us that if it wasn't returned on time that we would be charged the extra time which was whatever. On our way back my hubby got a text from the rental saying they tried to reach him but couldn't so if the car was not returned that it would be reported to the policy for non authorize use .. this was an hour later from the time we were supposed to return the car. It's an Automated text ok fine but really why so hostile? We get it but honestly completely uncalled not like they literally don't have all your info on file. We called & told them we were going to arrive late & we were 3 hours later from our initial time but to charge u for an additional day for 3 hours extra is ridiculous. Never had such an unpleasant experience with a car rental. We booked this initially because the price was decent not worth it as in the end it went from about $200 to $415. We will definitely not be using these guys again not worth the aggravation. The 2 stars is for the service, the staff was nice, car was decent, clean. read more

ACE Rent A Car - Car Rental Near Me - E Elmhurst, New York

Horrible company. I was denied rental for the stupidest reason. You have ghetto people with no proper Language skills. The location in itself looks like a front. I believe they are doing other things besides renting cars. Attitudes, poor customer service. I not send my dog there. Everyone has a attitude, and the garage itself smells like weed. Very unprofessional. I I could sue, believe me I would. Hire well speaking individuals instead of broken english. Have your employees wear clean uniforms, they all look and dress like there homeless. Anyone visiting NYC, please go somewhere else.​ read more

Terrible service. Constantly trying to scam people in every possible way. Their strategy is to price low and scam you with upsells on insurance that you don't need. The car I got only had 3/4 of a tank left. I returned the car with more gas than that, yet they charged me to fill up the tank. In the end, it's just not worth the mental stress and anger of being scammed. I recommend people read the many one-star reviews. Yelp, you might want to double-check the way they force people to submit reviews on the spot for a 15% discount. It is clearly against any policy. I will be posting the same review on Google read more

ACE Rent A Car - Car Rental Near Me - E Elmhurst, New York

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This was a horrible experience. Drivo/Ace rent a car" at this East Elmhurst location (August 21th). Avoid. The shuttle from Le Guardia airport took at least 1 hour. I was 2 hours late arriving at the Ace location (since they must have very few shuttles) but also because because I flew in during a hurricane. They told me the reservation was cancelled. Thank god I has in communication with Hotwire who I had made the reservation with who told me the reservation was for 24 hours. Had to log into my insurance on their computer screen even though I had my insurance confirmation. The man said he could not accept it.... no reason. Finally, spoke to a woman, who knows if she was the manager or not, telling her I had hotwire on the phone. And out of the blue she told me she would honor my reservation. I think the man on the phone influenced her. Two people in front of me did not get cars. REALLY A NIGHTMARE. AVOID AT ALL COST. I told Hotwire never to use this company. I can't believe there are any good reviews...AVOID!!!! No one there is polite!! read more

Quite possibly the worst car rental agency I've ever dealt with. I've rented all across the US, Mexico, Costa Rica and Europe and never have I been treated so rudely. I should have known when the customer in front of me got so frustrated, he and his wife walked out angrily. They do not honor the price quoted on Travelocity and constantly try to add hidden charges. I brought my insurance card and policy with me to prove insurance (I do not give out my login or password--which is what they want). They wouldn't use this and still tried to charge me daily insurance. Even worse, the agent found it more important to argue with me rather than try actual customer service. Terrible----DO NOT USE THIS CAR RENTAL AGENCY! read more

I experienced exactly what Sierra T. did. Too bad I didn't upload a review so they would've seen it. My upcharge was practically cost of rental which was over $300. Signed off on tablet with no visual. I was a little wary and should've asked for a print out. Corporate even stood with their management so forget trying to get a refund. I would stay away from this company at all cost unless you like paying extra for no reason. Stick with Hertz, Dollar rentals! read more

Great service from Oscar fast and friendly service definitely will rent again. Short wait time and car worked good.