What a treat to be a customer at Reiner's Fine Jewelry where they understand service and have the…read morecompetence and experience to work with fine jewelry! The store is beautiful, easy parking, safe shopping, no upselling, and work was accomplished with professionalism and creativity. Steve is a jewel himself. All the staff is delightful, caring, and topnotch. We are fortunate to have such a professional jeweler in Houston.

We had a good experience here! My fiancé brought in a stone we bought elsewhere. We had our stone…read moreset and requested a hidden halo, and they did an amazing job. The craftsmanship turned out beautiful, and they brought exactly what we envisioned to life. We're so happy with the final result and highly recommend them! Apart from that, I have been trying to get in touch with them to ask a question about my ring, and have called them many times over the course of a week and have gotten no response. Maybe you have to go in store to speak with them? Not sure but that's the only reason I gave four stars instead of five; communication could be better. Overall we are satisfied with our experience!!

This will be the only jewelry repair store I will use moving forward!!! The customer service is top…read morenotch and their work is impeccable! I had several very sentimental pieces that needed to be repaired and I am so glad that I chose Silverlust! Even if I didn't live in the area, I would still make the drive to them! Perfection all around!

The gentlemen who helped me were delightful. They're doing some work on a bracelet and I also ended…read moreup buying a necklace, too. Good prices! I'll be back!

Sent pictures of the jewelry I wanted to sell. Tenenbaum responded they were interested and made…read morean appointment for me to come. They're 1 hour away from me. Hayden took my jewelry to the back where his equipment was and a coworker who was going to assist him. Took 20 minutes for them to come back and say, "Sorry, but we're not interested." Are you kidding me? I now drove an hour back home. Two hours of my time to bamboozle me. Save yourself the time.

I received a phone call last week from one of the managers at Tenenbaum who had recently had my…read morereview come across her desk. She said that she was mortified by the way the situation was handled when I brought my ring in and was hoping that she could make things right. At this point it had already been 2 weeks since I had brought the ring in so I had long since taken it to another jeweler to have the ring repaired. She was very apologetic and invited me to come back in the store whenever and to contact her personally. I appreciated that she reached out and acknowledged my experience. It doesn't negate the interaction I had with my sales associate and the jeweler but I do respect that she followed up and while I cannot say that I will be a returning customer at this point, I would take it into consideration. Full honestly, I think I would consider making a purchase there again but would likely not turn to them for any alterations or repairs in the future.

I can not say enough about, not just this store, but the entire experience. Not only is there…read morebeautiful jewelry you can walk in and buy, but they custom design and make your dreams come true. They custom designed my engagement and wedding rings. Starting with pictures of things I like, making 3D mock up for me to try on, and then bringing in diamonds to try in that model. They stand by their work and every time I go in they take my jewelry from me and clean it. This is also a family owned small business from right here in Houston. I have got to know the family pretty well and they are invested in customer happiness. This is the best not place I will ever buy fine jewelry. Be

Marco made what should have been an enjoyable, exciting experience into one that was surprisingly…read morefrustrating. We made it clear from the start what we wanted (a simple gold ring with an olive green sapphire for her and a matching ring and inlaid stone for me) and our budget range. Marco consistently responded with the wrong material, suggestions outside our price range, or some other frustration. At the bottom is a link to our text history, first from my partner's number and then mine (the experience was making her stressed and she wanted me to take over). I've annotated it for easy consumption to show how we were constantly fighting an uphill battle trying to get him to listen to our needs/wants only to be ignored. We tried to remain pleasant and understanding throughout but it became harder and harder as it became obvious he wasn't interested in listening to us. So we decided to not pursue our rings with him further. We found it hard to trust something so special and important to someone who can't follow simple requirements. Or someone who kept giving us options outside of our price range, and who now wants us to trust their judgement and not give any further estimates (even if we brought in our own stones). Or someone who simply seemed disinterested in what we had to say. I confronted him with our texts, explained how we felt, and asked for at least a part of our $500 deposit back. He refused, and when I started to go over our texts to show why we felt justified in asking for our money back, he said the texts "make him look stupid". Well here are the texts for everyone to see his own words, you can make the call yourself. Other gems from our last meeting include him claiming his time is worth $450/hour (to explain keeping the whole deposit) and a "funny" anecdote where he initially estimated $2,500 to repair a ring and ended up charging $12,000 (to justify why he can't give estimates). I have our meeting recorded (single party consent state) if anyone is interested. As a small business owner myself, dealing with shifting and unknown requirements, I understand it's hard to give a price only for something unexpected to pop up, but what I don't understand is how you can treat a customer with such inattention and disregard and still feel justified in keeping any amount of money. I would be filled with shame if I treated a customer this way and then refused to empathize with their experience. Marco strikes me as someone who is excellent to work with if your visions and budget align, but he is disinterested in what you have to say or think if they don't and isn't capable of seeing things from any point of view but his own. Text messages: https://imgur.com/a/JYF3Fm5 Edit: per the owner's response, they tried working with us within our budget; given that the budget was clearly stated at $4k and the the suggested gems themselves were near or more than that, it's pretty obvious Marco either cannot read or was planning on doing the gold ring + labor for free.

They were so supportive of my situation. I purchased an engagement ring. They sized it perfectly…read moreand chose a near perfect stone. Their prices were good and they worked fast. Quality is too notch and the person I gave the ring to has been smiling ever since.

I'm so glad that my fiancé found this place! Gili is super helpful, knowledgeable and responsive!…read moreHis dog, Didi, is super cute too! We came on a Saturday afternoon to look at various natural stones but we didn't find what we were looking for initially. Gili informed us that he would have a wider selection to choose from the following weekend. He showed us a variety of natural stones and I found THE perfect one! I had specific customizations that I wanted in the ring and it arrived well before the estimated delivery window. I'm super happy with the final product and can't stop staring at this new hardware of mine. I came back again this past weekend with my mom to look at stones for a pendant necklace! I'm super pleased with the customer service and advise everyone to purchase their diamonds through Diamond Exchange!

Kristi Our losing out diamond out of our 60 year old wedding…read morering was an impending sad and sentimental journey! Our low spirits were raised by you - personality, professionalism and your "being" - saved our experience making it so wonderful! Thank you!! Joyce and Dick Fenn

Such a great experience every time we go to Zadok. We've purchased several watches here with many…read moremore on the wish list. Everyone is always so knowledgeable and friendly. We love to stop by and browse their incredible collections! Wish the Houston store would carry Rolex!

These guys are great. I had them replace an opal and fix a prong in a couple days on a ring…read more Other stores didn't even notice the bad prong. Also before Christmas they mounted a diamond ring for me despite being busy, quick and a great price! Highly recommended.

Great family jewelers, many years in business. Two generations with lots of experience with custom…read moredesigns.

I was impressed with the quick response and upfront quotes for my jewelry repairs, which I…read more appreciate.

Kyle is wonderful. He has great ideas to create the perfect ring. He was so helpful with my wedding…read morering. I look forward to doing more business with him.