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    Ace Wheelworks

    3.4 (326 reviews)
    Closed 9:00 am - 6:00 pm

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    4 years ago

    Didn't issue me a refund and sold my bike to someone else. Had to go into the store to find out and get a refund.

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    15 years ago

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    6 years ago

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    9 years ago

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    17 years ago

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    7 years ago

    Business owner information

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    Gary W.

    Thanks, Jennifer! Glad you had a good visit.

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    10 years ago

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    16 years ago

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    Page 2 of 9

    Ask the Community - Ace Wheelworks

    My brake is broken (and maybe other things) for an adult women's bike -- would I be able to schedule an appointment and get it looked at and fixed within a few hours?

    Yes, we can help. We ask you to call the shop where you would like to get service performed in order to find the right time. We are taking service appointments by phone, and they can give you an idea of what our time frame is.… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - Ace Wheelworks

    He did so in a super helpful, gentle, unpretentious and nonjudgmental way.

    Mentioned in 11 reviews

    Read more highlights

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    Cambridge Used Bicycles

    Cambridge Used Bicycles

    4.7
    (97 reviews)
    $$

    Loved this place so much- I got my bike in October 2020 when supply was low but I found the perfect…read morebike for me! Then when I was having problems with my loose wheel, I brought it in a week ago and they came outside and fixed it right up in 5 minutes, no charge! They are so helpful and kind here, 10/10 recommend.

    This shop was highly recommended as the place to go for a stuck seatpost. I e-mailed several weeks…read moreago to ask if they could do this repair, I received a reply that they could, and was given a link to book a service. I booked a service for Monday June 1, the soonest they had available. It didn't occur to me to look at their days/hours, because I had been sent a booking link, and those typically only allow booking when the business is open and has availability. On June 1 I took the afternoon off, biked over from Roxbury, and the place was closed. E-mailed and texted. Received a reply confirming they were closed and blaming the booking company. No real apology, no offer of a discount or anything to make it right, not even an offer to get me in as soon as possible. This is not anything like how I was taught to provide customer service when the business royally screws up and wastes someone's time. EDIT: The owner has now offered me 20% off, though is maintaining that they are confused as to why "the booking company" allowed that booking. The booking link still shows openings every day of the week. Why are you using software that requires contact with a company to make changes rather than the industry standard that lets you make changes to your own availability in your portal any time you want?

    Bicycle Belle

    Bicycle Belle

    4.4
    (40 reviews)
    $$$

    It's been more than a decade since my first wonderful experience at this fantastic bike store, and…read moreonce again it did not disappoint! From the easy to use website with up to date information, to the person answering the phones who knew exactly what was in stock and had the bike I was interested in locked up outside ready for me to ride, it was an absolute pleasure to buy a new bike with zero snags. The selection in this store is much bigger than it might first appear- they're known for cargo bikes and an increasingly large supply of electric cargos, but they have kid's balance bikes and the lovely step through commuter bike in the pic, too. Their website is very easy to search for what you want in advance. You can also get all the things you need to put your new bike in use from racks, bags, baskets, bells, gear, and safety supplies. It was fast and easy to select high quality items and they attached it all so my bike was done and ready to take home that day. Another huge advantage over the first time I bought a perfect bike- bike lanes! You can try your new bike in a safe bike lane before cutting back to the store on a side street then a less well traveled road. Gives you a little descent, little bumpiness, and a little ascent so you can get a real feel for the bike. I love that there's no pressure, just a plan to help you find what works best for you. So happy with my purchase!

    I took my commuter bike in for major maintenance about one year ago…read more in retrospect I am not pleased with the parts that were chosen, how they were installed, and how the results relate to the description that was given to me. folks were friendly, the place is super cute and trendy, but in the end neither cheap nor reliable

    Trek Bicycle Cambridge

    Trek Bicycle Cambridge

    4.4
    (8 reviews)

    I don't know anything about Trek-brand bicycles, but they service other brands of non-electric…read morebikes here and the service is great. They seem to pretty reliably get your bike back within 24 hours, and they diagnosed a tricky problem and came up with a very reasonable solution. They definitely seemed to know what they were doing. It didn't feel like they were trying to get the work or the cost up. They used parts I brought in. Parking is obviously easy in the huge shopping center lot.

    By far the best service at a bike shop I've gotten in the Boston area so far. Prior to this, I had…read morebeen going to Belmont Wheelworks and being demoralized each time by the lack of acknowledgement or help (guess I'm not their target demographic). Seriously considering taking my (non-Trek) bike here in the future for any repairs or maintenance. We were heading back home when I got a flat right in front of Trader Joe's across the street. Thankfully my husband remembered there was a Trek in the nearby plaza. The guys in the store couldn't be nicer! My tire was fixed, my pressure was upped, and I was back in business in less than half an hour. Addison in particular was really kind and didn't make me feel dumb for asking a question. Superb customer service, not enough good things to say. Also, if you're any sort of trail nerd, the store itself is pretty cool with photos on the walls of nearby trails laying out the distance and route.

    Ace Wheelworks - bikes - Updated June 2026

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