TL;DR
Ben and his…read moreteam are responsive, responsible, and reasonable when we hired him to do a full re-roofing job..
They took care of everything, and handled an encountered hiccup professionally and with flying colors!
Most definitely recommend 1000%
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Storytime:
My neighbor was considering installing solar panels and during his roof inspection, the roof guy noticed that my roof had shingles blown off of it due to the big Santa Ana winds of 2025 that started all the dreaded fires.
When I realized I had a literal hole in my roof protection, I reached out to about 6 or 7 roofers to get multiple quotes done.
During this quoting process, we also reached out to some of our buddies, and this is when Ben came in. He came in ready to run. His pricing was on par with most of the roofers that visited.
Since our buddies had a good experiences with Ben, we decided to go with him for the roofing job. We chose a date and paid him the initial fee to get the ball rolling. We chose May as our date.
From the time of signing to the installation date, Ben was responsive on showing us the permit that he received at the city. We also verified the installation details (color, etc). He asked that we keep our driveway open during the whole project since they have a demo truck that will need access.
On the date of install, Ben's crew came in the morning and got to it right away! The crew came at about 7:45AM and started working right at 8am. They didn't stop until about 8:30PM.
Vision Roofing has been doing roofs for a while and it shows! Their crew came, had a whole process that was smooth, efficient and quick. My 3500 sq ft roof was done in 2 or 3 days
There was a slight hiccup during installation, where his crew broke a water valve in the backyard. When I told Ben, he took care of the damage and took made sure that I was taken care of. All this was happening through text, so I was a bit nervous about everything, but I can vouch that he handled the issue professionally.
On Thursday, inspector came. Walked around trying to find the sign off sheet. Once he found it, he signed it and left. Not sure if he actually inspected anything since he didn't go up the ladder that Vision Roofing provided for him. Government workers... lol
Ben came and we did final payment. Couldn't be happier!
After the sign off, the ladder stayed until Saturday. Ben and his foremen came off and on during this time to inspect and maybe do finishing touches. Ladder disappeared on Saturday.
Things to note was the only time I actually had a face to face with Ben was during the initial inspection for quoting the job, handing him the first payment, and final payment. All others (initial deposit, and broken water line resolution) was done over text messages. Trying to resolve a broken water line through text was a bit frustrating at first, but once Ben felt that I was a bit frustrated, he picked it up. He was able to get a plumber the next day to fix the broken pipe.
I mention the broken pipe incident bc I felt it's necessary to show how Vision Roofing resolves issues. I honestly feel he was very professional, and very understanding and sympathetic to the issue. I am very happy how he handled the situation.
All in all, definitely 5 stars for Ben, his team, and Vision Roofing! You expect great service, quality workmanship, and great communication from a contractor. I got all three. I also understand that sh*t can happen during a big project like this. And when it does, this is where a company can shine, or can bring uncertainty into the equation. Vision Roofing was top notch.
Thank you Ben!
Here are some tips....
Won't bore you with the details, but here are some things that I have observed:
1. All the roofers use pretty much the same shingle manufacturer (Owens Corning)
2. Look into seeing how much a roofer includes in replacing damaged roof plywood. The most I've seen was 10% of the square footage (Ex: We had a 3500 sq ft roof, so some will cover up to 350 sq ft in roof damage). Roof damage is almost always certain (due to wear and tear) so be sure to get coverage.
3. Roofers have to bring their work up to code. We have a house built in 1993, so roofers needed to add the eave condensation thing (I am not a roofer), and added some inclines for the chimney meets the roof (so water does not pool there).
4. Roofers will also install new vent facades when they do the roofing. Some will paint the new facade to the same color as the roof, some will charge extra.
5. The timeline of events is contract sign, delivery, demo (removal of your old shingles), inspection (city needs to make sure roof is installed on proper, and healthy plywood), install, inspection (make sure roof is good).