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    Countertop installation

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    5 years ago

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    5 years ago

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    Interiors by Studio A

    Interiors by Studio A

    1.5
    (2 reviews)

    The design that April did for us was beautiful and her vision was stellar. However, the execution…read moreof her plan left a lot to be desired. Although she insisted that she was going to manage the project, she didn't, and this led to so many mistakes and issues that we are dealing with months later. Her cabinet maker, Edi, also does great work...but when the guys installing the faucet are using screws that are too long, and they break through the cabinet on the other (visible) side, it's hard to appreciate how nice the cabinets are. The countertop was installed with the top of the cabinet showing by an eighth of an inch (of course you shouldn't be able to see the top of the cabinet at all) so the entire island countertop had to be repositioned. They did, but they didn't realign the sink properly. So months later, one side of the undermount sink disconnected from where it was attached and fell down. I have dents in my stainless steel fridge from their carelessness; I have joints in the floor they installed that have gaps and pop up; I have a faucet that was installed with the wrong screws, so now it leaks all the time. I worry about what the next few months will bring and how many other things will need to be repaired. The saying goes that you can't soar with the eagles when you're surrounded by turkeys. April has the vision to soar with eagles, but she's surrounded herself with turkeys.

    We bought a new house and hired April O'Brien, owner of Interiors by Studio A, to do some updating…read morefor us.  Our project was relatively extensive and included replacing most of the flooring throughout the house, a complete revamping of the master and guest bathrooms, and some updates in the kitchen.  For our first in-person meet up she was over an hour late but once she arrived we walked through the house and talked about everything I wanted done.  I loved her energy and her ideas and everything she told me about how she runs her projects.  I was excited to get started and after negotiating costs her crew started demolition on Sept 1.  That weekend I went to her studio to pick out materials and she told me she should have everything complete within 4 weeks.  It's now March 1 and the project is still not complete.  Her crew painted themselves into a corner while laying the flooring and kicked out a window screen to get out of the house.  They were also using the water from our hot tub to make the mortar for the flooring while the water was shut off at the house for plumbing work.  This caused us to have to drain the hot tub and pay someone to come in and clean it due to the residue that was left.  We had our kitchen cabinets painted and she told us that the contractor would take the doors off to take to his shop to put a lacquer coating on and bake them to ensure durability. The guy came and spray painted our cabinets which she assures me has a lacquer finish but is not what she told me would happen.  Now with daily use we've discovered that the paint easily comes off with just wiping and the painter did not clean the bases before spray painting so all the gunk that was there from the previous owners is now painted on and keeps the paint from adhering to the surface.  The previous owner used flooring for wall covering around the kitchen island that we had her remove.  She then put sheets of drywall on top of what was already there because her team was unable to get the glue off the wall. This caused us to not be able to install cover plates over the outlets on the island because the wall is so thick and the outlets are too far recessed into the wall.  She also tore down a soffit that was above the island and replaced it with three pendant lights but did not use the wiring for the lights that were already in the soffit and instead wired the pendant lights to the rest of the kitchen lights making them all operate on one switch.  When taking out the flooring, her demo team tore out the tile around the fireplace as well which was not part of the job and ended up costing us an additional $250 to replace.  The faux marble floor tiles in the master bath were laid at different heights which looks like an inexperienced DIY job.  Her demo team broke the master bath vanities but did not say anything, the cabinet painter painted them for $500 and the countertop vendor laid the counters on them causing one counter to break in half.  The vanities ended up needing replaced costing us an additional $1500 and wasting the money we already spent having them painted.  We even had one of her contractors show up at my house asking if I knew how to reach her because they were trying to find her for payment of a job they did 2 months prior at our house.  Some touch up painting jobs that they had to do in both bathrooms were done with different finishes which looks like two different color paints (see pictures) so now we have to find someone to repaint both bathrooms.  I will say that we love her designs, she is a very talented woman.  But we will not hire her again nor recommend her to our friends.  Her lack of oversight on the job cost us time and money and now with the job still incomplete she has stopped responding to our texts (my window screen still needs replaced and she's left unsanded & unpainted wall repair patches in the master bathroom).  She has been paid in full since October and our 4 week project is now at 6 months and still not complete.  We are very unhappy with the quality of the work.  The design is great but is lost in the details and unfinished look from sub-par work.

    Closets Kitchens & More

    Closets Kitchens & More

    3.7
    (3 reviews)

    My name is Michelle and I am posting a review for the company closet kitchens & more located at…read more10930 US1 N. suite B Ponte Vedra, FL 32081. My significant other and I came to the storeroom to get information regarding an estimate and information about kitchen remodeling we were ready to proceed picked out cabinet color and countertop. The initial experience was ok we were greeted by staff in a friendly manner and was quickly informed by Paige who said she has been in the organization for 3 years Paige shared that a $250.00 measurement and design fee would be needed before proceeding/ Andrew the staff member would have to come and get the measurements for the kitchen we paid the $250.00 fee and were very excited for the new experience of soon getting a new kitchen remodel . The staff member Andrew came to our home took the measurements off what we thought was the kitchen and appliances and drew a diagram Andrew was at our home for about 40 or so minutes. A few days later Paige texted me noting that we "the customer" need to provide details about measurements "12 items or so" such as our refrigerator, range dishwasher microwave, sink, ect....I explained to Paige that Andrew the staff was suppose to get all the measurements for $250.00. Page mentioned over the phone that she just likes to verify the information because often times the measurements are not correct from staff and she wanted to get the measurements from me the customer. I mention that were paying $250.00 for the measurements/design so we expect that the staff Andrews measurements are correct. I mentioned to Paige that I want a copy of the total measurements which was never provided. This was a sign that something was not right after we paid $250.00 and measurements of our appliances had to be verify by myself which was very time-consuming. The next step in the process was to come-into the store and discuss the design we came in to the Ponte Vedra location Wednesday, April 12, 2023 to discuss the design we thought everything was going ok we got a basic estimate which was around 10, 000 until additional fees began to add up the price total ended up to be almost 18,000--19,000. My husband and I wanted to proceed however, we were told by Paige that all money needs be paid up front for materials which total 18,000----19, 000 we shared our reluctance and asked if some money could be paid and the remainder paid after the job is completed "we were told no and that Paige would reach out to her supervisor." We told Paige that we needed one day to think about the direction/ payment and I would call her in the morning. The next day I reached out to Paige to let her know we were not comfortable paying all money up front Paige said there was nothing she could do she already let her supervisor know and the supervisor would call me back. No phone call received so I came back up the closet, kitchen, & more location to speak to the supervisor. I spoke to Robert Musella "they mentioned he is the supervisor" Robert mentioned he was sorry for not getting back sooner and that he apologizes for the mis-information because Paige is new only in the organization for 3 months. Paige was fairly new only working in the organization for a few months and she was not knowledgeable on the process/ miscommunication Robert mentioned that we do not have to put up all the money up. I mentioned to Robert my appreciation however, at this point we were not comfortable with proceeding because we no longer had trust in the companies ability to provide quality service and the only thing I wanted was what we paid for 250.00 for measurement and design fee he refused and later agreed to just refund the $250.00 back. . I mentioned to Robert that I did not have the credit card with me and would it be ok to come back the following day to have the $250.00 put back on my husband's credit card. Robert agreed I sent a message to Paige letting her know we would be getting the money back. My husband came in and I also came back to the store to receive a credit for the $250.00 paid. We were told by staff that they were not able to assist, and they were not going to reach out to the supervisor to inform the supervisor of the request or to schedule a better time to come in the get the money back. 4/24/23 12PM: Staff Andrew gave me a phone number for Robert which was not the correct number listed on a business card. I went back into the store and Andrew corrected the number said it was to reach Robert when I call the number it was to the same staff members I was speaking with at the desk where Andrew was already at the desk....Andrew mentioned that there is nothing he can do see attached

    thank you For being patient with us and taking your time and helping us with the entire process. We…read morehad no idea where to start or what to do and we thank you from the bottom of our heart was helping us turn our home and to our dream home thank you so much Robert and Dina

    ACI Granite & Marble - countertopinstall - Updated August 2026

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